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Gmail sign-in: Firefox asks me to insert a security key instead of asking me to scan my fingerprint

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin. When I try to go to Gmail, I enter … (read more)

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin.

When I try to go to Gmail, I enter my gmail address, and then Firefox pops up a screen wanting me to insert my security key, and there are no buttons to change how I verify my identity.

I've hunted all around for what setting in Firefox is causing it, but no luck so far. Ideas?

Asked by Robert Bart McCormick 3 months ago

Last reply by Robert Bart McCormick 3 months ago

bottom bar disappeared

the last couple days my bottom bar has disappeared when im looking at you tubes or websites, so i can't change screens to check email, or access speaker selection... cha… (read more)

the last couple days my bottom bar has disappeared when im looking at you tubes or websites, so i can't change screens to check email, or access speaker selection... changing magnification doesn't help. escape key doesn't work to reduce size and see the bottom bar.. so annoying... is this windows trying to force me to give up on windows 10 or is it something i can solve on firefox.?.... im 78 so that tells you what level im at with solving this myself lol....

Asked by elgar37 3 months ago

Last reply by elgar37 3 months ago

Access Denied for commonly used websites

I am now receiving this notice for more and more commonly accessed websites. I get the message if I have https only selected or not selected. Currently receiving for Lo… (read more)

I am now receiving this notice for more and more commonly accessed websites. I get the message if I have https only selected or not selected. Currently receiving for Lowes, Home Depot, American Airlines and more. I can go to a Firefox 135.0.1 browser on a separate desktop accessing the internet through the same router and do not have issues. I suspect I have been upgraded by Mozilla into a less functional browser version for whatever reason that Mozilla does this.

Sample Messages:

American Airlines Access Denied You don't have permission to access "http://www.aa.com/" on this server.

Reference #18.ea382f17.1754673395.2abc2b02

https://errors.edgesuite.net/18.ea382f17.1754673395.2abc2b02

Lowes Access Denied You don't have permission to access "http://www.lowes.com/search?" on this server.

Reference #18.89f8cd17.1754677280.265017bc

https://errors.edgesuite.net/18.89f8cd17.1754677280.265017bc

Asked by martrw1 3 months ago

Last reply by chadillac 1 month ago

Firefox web browser: cursor defaults to address bar not search box

When I open Firefox for the first time or on a new window the cursor automatically is in the address bar. I prefer to have the cursor to default into the search box. I do… (read more)

When I open Firefox for the first time or on a new window the cursor automatically is in the address bar. I prefer to have the cursor to default into the search box. I don't want to search with the address bar. It did not used to be this way on my old laptop.

Asked by myprovince 3 months ago

Last reply by myprovince 3 months ago

pinned tabs

For a week my pinned tabs are lost every time I open Firefox. I have checked my settings, they were the same as always. I have de-selected them, closed and re-opened fire… (read more)

For a week my pinned tabs are lost every time I open Firefox. I have checked my settings, they were the same as always. I have de-selected them, closed and re-opened firefox, selected them again, closed and re-opened again, pinned my tabs again. Then closed and re-opened firefox and still they are not there. I have done this multiple time with the same results. This seems to have started after the last update.

Asked by Jeffrey 3 months ago

Last reply by jonzn4SUSE 3 months ago

Whatsapp Default App on Firefox

How to stop firefox from prompting me with this pop up (see attachment). I already removed the whatsapp app from firefox, it's still not working as it used to be which is… (read more)

How to stop firefox from prompting me with this pop up (see attachment). I already removed the whatsapp app from firefox, it's still not working as it used to be which is to start whatsapp conversation directly in the web. It's annoying because the app is so easy to install but hard to remove. Firefox should do something about this.

Asked by cangevendi 3 months ago

Last reply by Paul 3 months ago

Application error: a client-side exception has occurred

I am using Firefox desktop on Windows 11. I have downloaded hundreds of articles from this website, with no problem until yesterday. I accessed the website using Edge, an… (read more)

I am using Firefox desktop on Windows 11. I have downloaded hundreds of articles from this website, with no problem until yesterday. I accessed the website using Edge, and it worked fine.

When trying to access a particular article to download it to Ancestry, the following message appears:

Application error: a client-side exception has occurred (see the browser console for more information).

I accessed the browser console for more information, which I'm sure someone can understand, but not this grandma. This is what I got:

The resource at “https://www.newspapers.com/static/js/consent/sourcepoint.js” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. ChunkLoadError: Loading chunk 3683 failed. (timeout: https://www.newspapers.com/_next/static/chunks/3683-ff579d469765b88f.js)

   NextJS 6

1528-4da4b08762a551e1.js:1:4065 Uncaught Error: Minified React error #423; visit https://react.dev/errors/423 for the full message or use the non-minified dev environment for full errors and additional helpful warnings.

   NextJS 17

1dd3208c-fc303f05ffab3b31.js:1:118350 Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/1528-4da4b08762a551e1.js Source Map URL: 1528-4da4b08762a551e1.js.map Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/webpack-b55f805a59a40ebd.js Source Map URL: webpack-b55f805a59a40ebd.js.map Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/1dd3208c-fc303f05ffab3b31.js Source Map URL: 1dd3208c-fc303f05ffab3b31.js.map

I really don't want to stop using Firefox, but I need a usable browser. Can you help me?

Asked by Paula Hinkel 3 months ago

Last reply by V22 2 weeks ago

dashboard blocked trackers

recently the protections dashboard is not showing the same information as before, with much lower numbers of blocked trackers. why is that? color of bars is different als… (read more)

recently the protections dashboard is not showing the same information as before, with much lower numbers of blocked trackers. why is that? color of bars is different also.

Asked by cscox729 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

how do I restore my bookmarks

I just transferred my data from an old computer with Windows 10 and now have Windows 11 on my new computer with a new version of firefox as my browser. How do I restore … (read more)

I just transferred my data from an old computer with Windows 10 and now have Windows 11 on my new computer with a new version of firefox as my browser. How do I restore my bookmarks?

Asked by cetera9 3 months ago

Last reply by roptm.nv 3 months ago