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a website wont load on normal but will on private mode

the website channel 4 wont load and videos wont play on the normal firefox. it was fine a couple of weeks ago. if i load the website in private window, it works fine wiht… (read more)

the website channel 4 wont load and videos wont play on the normal firefox. it was fine a couple of weeks ago. if i load the website in private window, it works fine wiht no issue.

Asked by nfletcher13 1 year ago

Answered by Terry 1 year ago

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My Browser Always Opens in Remote Mode

So, whenever I open Firefox it will act normally and then after a second close by itself and when I reopen it, it will be in remote mode. I know how to fix this via about… (read more)

So, whenever I open Firefox it will act normally and then after a second close by itself and when I reopen it, it will be in remote mode. I know how to fix this via about:config and do this every time, but I would much prefer a permanent fix, nothing else on Firefox or my computer indicates something else is going on, its just this. I've even at one point uninstalled and reinstalled Firefox and it didn't help.

Asked by molemann113 1 year ago

Answered by cor-el 1 year ago

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File download always fails

No matter what type, size or source of file I try to download, the download invariably fails withn 30 seconds of starting. Once it fails, retrying the download gets me an… (read more)

No matter what type, size or source of file I try to download, the download invariably fails withn 30 seconds of starting. Once it fails, retrying the download gets me another piece of the file until the download fails again. To get the file to completion, I have to retry numerous times until it gets to the end. If I have multiple files downloading simulteneouly, that requires dedicated man-management to ensure all of them are fully saved.

Having to accompany any download like that is highly annoying and takes time and attenition away performing other tasks in my browsing session. On the same Windows 10 PC, I do not encounter similar issues using other browsers to try to download the same file - it's a one-click, fire-ans-forget process there. I even recently reset my Windows installation and then reinstalled a fresh copy of Firefox (my favourite browser to use) but this annoying issue persists.

Can anyone help?

Asked by Scotty.Ranking 1 year ago

Last reply by cor-el 1 year ago

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POCKET

Dear Support: How do I remove (not permanently-just toggle it off/on) POCKET from my Firefox HOME screen? I don't care for it but I don't want to permanently remove it e… (read more)

Dear Support:

How do I remove (not permanently-just toggle it off/on) POCKET from my Firefox HOME screen? I don't care for it but I don't want to permanently remove it either. I have tried going to the address bar and entering [about:config} and turning several [extension.pocket.xxxx] to [UNTRUE]. It made no difference.

Also, the 8 favorite boxes above POCKET, can they be locked so the favorites don't change UNLESS I want to change them myself?

Respectfully,

Walter J Baxter Jr

Asked by wb7usv 1 year ago

Last reply by James (On Leave) 1 year ago

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Wifi Repeater suddenly refused access after one month

Firstly, I have a brain injury. I am easily overwhelmed by information and am slow to understand - especially anything to do with I.T. Recently, I began successfully ac… (read more)

Firstly, I have a brain injury. I am easily overwhelmed by information and am slow to understand - especially anything to do with I.T.

Recently, I began successfully accessing the internet / Firefox via my Wifi Repeater. As of two or three days ago. I keep being asked to "log in to access the Internet", but even after I do it (successfully, as far as my repeater is concerned) I'm no further forward; I keep being asked to log in.

Thanks to my repeater I have a strong signal when in my garden office. But after a month, Firefox has suddenly stopped allowing me to use it. I am back at Square 1, before I purchased the thing.

I need need to work from my office. Please help resume my Repeater's access.

Kind regards,

Sean

Asked by seanhindle4 1 year ago

Answered by seanhindle4 1 year ago

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RECOVER USERNAME AND PASSWORDS

HelLo how are you my name is Haseeb Aslam i saved a lot of my passwords in firefox browser and sync into my account but when i logged in my account few days ago the i … (read more)

HelLo how are you

my name is Haseeb Aslam i saved a lot of my passwords in firefox browser and sync into my account but when i logged in my account few days ago the i could not find passwords in my browser account

where it goes the all passwords i need it please have a look carefully and sync into my account AS SOON AS POSSIBLE thank you

[removed email from public] Haseeb Aslam [removed phone# from public]

Asked by haseebaslam474 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Bookmark history still on

Bookmarks Recent bookmarks - list of over 50 still remains after restart. FIX Update - default of keep passwords. Another override of previous settings. No notices of … (read more)

Bookmarks Recent bookmarks - list of over 50 still remains after restart. FIX

Update - default of keep passwords. Another override of previous settings.

No notices of changes done after update. Suggest pop up window after updates to readdress or check upgrades.

Asked by sgdllrt4q 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Firefox keeps restoring tabs after killing

When I kill Firefox (it is the fastest way to close it) it keeps restoring the previous session in full after a new start. The browser did it 5 times in a row. While I w… (read more)

When I kill Firefox (it is the fastest way to close it) it keeps restoring the previous session in full after a new start. The browser did it 5 times in a row.

While I want to restore only the tabs of current importance.

Here are my configuration settings for restoring after crash.

Please let me know how i can get to Session Restore screen after the second killing.

Thank you!

  • Archived

Firefox spor taking up MASSIVE amounts of memory

I was working on my 2023 14" MacBook Pro (M2 Pro, 16GB memory) and a window popped up stating I need to close an application due to me being out of memory. Then my comput… (read more)

I was working on my 2023 14" MacBook Pro (M2 Pro, 16GB memory) and a window popped up stating I need to close an application due to me being out of memory. Then my computer froze and I was forced to do a hard reset.

Normally Firefox uses ~450MB however the window stated that Firefox was using 95.57GB of memory as indicated in the attached photo.

I have checked for crash logs and there are no reported crash events listed. And checking Activity monitor shows that Firefox is back to using its normal memory of ~450MB.

Can someone help provide some guidance on what happened and how I can prevent this from happening as I was forced to do a hard reset.

Asked by Dr.CC 1 year ago

Last reply by Dr.CC 1 year ago

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Bing Commonderes Firefox

I have set Firefox as my default homepage and browser, however whenever I do a search or try to go to a website, Firefox starts to load it and then the screen flickers fo… (read more)

I have set Firefox as my default homepage and browser, however whenever I do a search or try to go to a website, Firefox starts to load it and then the screen flickers for a millisecond and then Bing takes over - Firefox no longer appears and the Bing logo is in the upper left hand corner. How do I stop Bing from taking over?

Asked by bmattmi11 1 year ago

Last reply by James (On Leave) 1 year ago

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Lost Tabs after multiple system freezes, forced shutdowns and crashes.

Hello, I am desperately trying to recover lost tabs from Firefox Browser after 2 crashes, freezing and forced shutdowns. I need the tabs for my work, and as usually hap… (read more)

Hello,

I am desperately trying to recover lost tabs from Firefox Browser after 2 crashes, freezing and forced shutdowns. I need the tabs for my work, and as usually happens, this has occurred at a time when I'm running to meet a critical deadline.

I've tried going to history, but the "recently closed tabs" option was greyed out:-( I've tried searching for other solutions, but cannot fine any that fit my situation. I'm not an IT expert - I know my way around what I need to use (i.e. professional worker), so clear & simple explanation would be much appreciated.

Can I recover the lost tabs from backed up data or a previous system image? My system is Windows 7, and I'm currently running Firefox version 115.0.2. All suggestions welcome!

Thanking you in anticipation off prompt assistance, MLH

Asked by PoodleFamily 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Downloads default to C:/Downloads even though the tick box "Always ask where to save the file" is ticked

Until a recent update I have been able to select where I want files to download to, but now they only go to one place in Users/Downloads and completely ignore the tick bo… (read more)

Until a recent update I have been able to select where I want files to download to, but now they only go to one place in Users/Downloads and completely ignore the tick box in settings "Always ask where to save the file" . Does anyone else have this issue? I have tried to reset the settings, etc. to no avail.

Asked by ok007au 1 year ago

Last reply by cor-el 1 year ago

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en.softonic popup notifications and how to remove them

Somehow this en.softonic nonsense has made it into my windows notifications tab under 'firefox' notifications. How can I get rid of it? I can't find it in the General, Ad… (read more)

Somehow this en.softonic nonsense has made it into my windows notifications tab under 'firefox' notifications. How can I get rid of it? I can't find it in the General, Add-on or Extensions settings of Firefox or Windows Uninstall to turn it off or remove it.

How can I get rid of it? I don't want it.

Thanks

Asked by prime_justin 1 year ago

Answered by zeroknight 1 year ago

  • Solved
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missing theme preview pics etc.

hi, something happened to my themes. i can no longer see the preview/thumbnail of them, also the authors link is gone. i've been trying everything for hours, but couldn't… (read more)

hi, something happened to my themes. i can no longer see the preview/thumbnail of them, also the authors link is gone. i've been trying everything for hours, but couldn't find anything in about:config that worked. any help would be great, thanks!

Asked by davidw87 1 year ago

Answered by cor-el 1 year ago