Firefox Community Forum

Every time I start Firefox lately, it keeps prompting me: "You must log in to this network before you can access the Internet." I have no idea what this means and have no problem accessing the Internet in any case. What suddenly started causing this !#@%$ message and how do I turn it off?

Issue Summary: When disconnecting from a corporate Cisco AnyConnect VPN on macOS, Firefox completely loses its internet connection and throws network errors. Other browsers (Chrome, Safari, Edge) continue working perfectly on the home network. Standard troubleshooting steps—like clearing Firefox's DNS cache, changing proxy settings to "No Proxy", turning off DNS over HTTPS (DoH), and flushing system DNS—do not resolve the issue.

Root Cause: Cisco AnyConnect locks low-level socket configurations and routing rules within the active Firefox user profile (prefs.js). Even after the VPN is disconnected, Firefox remains bound to the dead corporate pipeline, a behavior that standard settings menus cannot override.

Proven Solution: The only way to clear the corrupt VPN socket locks is to completely reset the internal profile architecture:Open Firefox, type about:support into the address bar, and press Enter.Look at the top right of the page and click the "Refresh Firefox..." button. Accept the prompt. Firefox will close, securely back up your bookmarks/passwords, generate a fresh profile, and restart.Internet access will instantly return to normal. (Note: You will just need to reinstall your extensions afterward).

Starting today (7/8/26), Firefox opens with a "cannot connect" message, have tried multiple online suggestions including downloading and "reinstalling" but nothing works

I keep getting this message at the top of each site I go to: "You must log in to this network before you can access the Internet" It thinks I'm on a captive portal?? I'm at home on my own internet network. Why am I getting this message?

I am receiving "The page isn't redirecting properly - Firefox can't connect to server" error messages. This happens on nearly every website repeatedly for the last six? weeks. It does not happen in other browsers i.e. Chrome. I click the "Try Again" button in the Firefox error msg popup window over and over, 3-14+ times, to get past the error msg and access the site. When I try to login to many sites I am kicked out to the same error msg. Also kicked out of sites randomly when trying to navigate to another page on the same site. I had Claude AI take me step-by-step through all of the trouble shooting and adjustments to various settings. All of my extensions are off. I have had my ISP re-initialize my modem and I've run antivirus scans, still the problem persists. (Strangely YouTube does not have these problems) I love Firefox. I've got it setup just the way I like it. I have been using it for 20 years and during those two decades Firefox has been stable and had only minor glitches. I do not want to change my browser. Chrome feels clunky to me. I'm attaching three representative screen captures of the error msgs. Looking forward to anyone's help.

Please help, a very tricky problem: Work Scenario: I need to use the company-provided VPN software to access the internal network. Its principle involves redirecting requests to a virtual network interface before sending them out. On Ubuntu 24.04, both Firefox 140 and older versions can access both internal and external networks normally.

Issue After Upgrading Firefox: After upgrading to Firefox 141, all connections (internal and external) fail when the VPN is active.

Key Symptom Observed: In the Firefox networking debug page (about:networking#dns), the DNS suffix should display as localdomain, but after upgrading to Firefox 141, it appears empty.

Every time I try to access Citbank to view my account I get a screen that says "Failed Connection". How can I stop this? This is "CITBANK" not Citibank. Thank you for your time.

When saving images from websites using the save image as feature, Firefox will freeze up and not register any mouse click or anything instead making a ding noise every time is register a mouse click. This will continue for like 30 seconds before it becomes normal then it will repeat this for every image. How can I solve this?

Attempted to do an Firefox update more than a month ago on my HP (microsoft windows) computer. Everytime I open my computer I gt the Firefox Crash Reporter Window. When I hit the Quit firefox box it submits the crash report and then I X out the box. I cannot use Firefox as a browser. The DISASTER is that I CANNOT open any files previously downloaded while using Firefox (eg PDF files). I get the crash report box. I NEED these files!

Please HELP!