Showing questions tagged:

No more AI

The push for more AI is absolutely asinine. Mozilla has been my first and only choice for ages because I trust them to have the best interests of their consumers at heart… (read more)

The push for more AI is absolutely asinine. Mozilla has been my first and only choice for ages because I trust them to have the best interests of their consumers at heart. This push towards more AI is going to kill the fans of Mozilla. It’s insane that they would read the room with the failures of Copilot among other things and go “yea, sign us up for that.” I understand this is a company driven by profits, but dear god this is a terrible terrible move and I expect the fallout of this decision to be swift and severe.

Archived 5 240

Email is not a valid email address

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a mes… (read more)

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a message saying that "personalDomain.co.uk" is not a valid email address. How can I log into my account which was created using this email address? The email address is valid and active, and I do have access to it.

Locked Archived 1 419

Directions to get to my original question - to enter a reply

I posted a question about 6-7 days ago and received a couple of replies. The last one (from DENYS) sent me to an article that guided me to a resolution to my problem. I h… (read more)

I posted a question about 6-7 days ago and received a couple of replies. The last one (from DENYS) sent me to an article that guided me to a resolution to my problem. I had to wait a couple of days to assure me that the fix worked. I now wish to reply to the last answer (to DENYS) to let him know he helped me. I logged into Mozilla.support and found the Community Forums and scanned the entered 'asked' questions but could not find my first question (got tired of scanning forever). How do I go DIRECTLY to my first entered question? Or is there even a way? After 30 minutes of this, I can see there are a zillion questions in this support file and wonder that anyone finds time to answer them all (kudos) to you all. But I want to acknowledge that DENYS did, in fact, help me. How do I do that - DIRECTLY? Now I've put another question into the long question file (sorry). Jim Bigger

Solved 3 30

The Cache is never completely cleared, why?

According to my settings, Firefox should clear the cache completely. Bur it is never fully cleared, there are always about. 9.3 MB left at the temporary data. It should b… (read more)

According to my settings, Firefox should clear the cache completely. Bur it is never fully cleared, there are always about. 9.3 MB left at the temporary data. It should be 0 MB. Even clearing the cache "manually" does not clear it completely. HOW CAN I CLEAR MY CACHE COMPLETELY? (Firefox / Windows 11)

See two attached Screenshots

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Do you have a real person, not a AI, programme, or any else. I want to tank to a live person. this programme am currently trying to deal with is NO HELP.

Do you have a real person, not a AI, programme, or any else? I want to talk to a live person. This programme I am currently trying to deal with is NO HELP How do I get … (read more)

Do you have a real person, not a AI, programme, or any else? I want to talk to a live person. This programme I am currently trying to deal with is NO HELP

How do I get the Block Element feature back on this machine?

the Internet is getting harder to use with each update any programme adds.

I have Windows 7. I do not like any of the later versions. They do not work as well as Windows 7.

Please tell me how to contact a REAL LIVE PERSON WITH A FUNCTIONING BRAIN.

Archived 1 309

6 didget code?

You charged my bank $65. And I do not have Mozilla. My proton email has never received a email with a 6 didget varafication code

Locked Archived 1 100

top bar of the firefox browser is too small (height)

the top bar in the browser is so small it is hard to read and i find it difficult to access the icons. increasing the value of "layout.css.devPixelsPerPx" increased the … (read more)

the top bar in the browser is so small it is hard to read and i find it difficult to access the icons. increasing the value of "layout.css.devPixelsPerPx" increased the browser text but did not affect the top bar. Is their another approach or is their a magnifier the will work. Thanks.

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Firefox Crashes(?) When Disconnecting from VPN

Firefox recently seems to be crashing randomly when I disconnect from VPN. At least I think it's crashing. This has maybe started a few weeks ago? What happens is that wh… (read more)

Firefox recently seems to be crashing randomly when I disconnect from VPN. At least I think it's crashing. This has maybe started a few weeks ago?

What happens is that when I disconnect from my VPN (ProtonVPN), I will randomly not be able to load any pages. If I go to any website, it will just get stuck loading forever. No timeout. I'm able to visit the browsers own pages like settings, some about: pages like about:performance, about:memory, etc.

Why I'm not sure if it's crashing is because the browser itself is not closing, I have to manually close the browser window. Once I close the window manually and wait a while, the crash reporter pops up. If I close the window manually then re-open it, theres a text prompt that shows up telling me Firefox is still open and if I want to close it to re-open Firefox.

I don't think it's the VPN's issue as when I disconnect from my VPN, applications other than Firefox work and have internet connectivity (a separate browser like Chrome, or discord, etc)

What I have tried:

  • new Firefox profile
  • Using Firefox Nightly
  • Various ProtonVPN settings (but I don't think its related to ProtonVPN)
  • Various Firefox network settings
  • Both Firefox and Firefox Nightly Open, when disconnecting VPN one would stop letting me reach sites but other wouldn't

I have the crash report details (from Firefox and Firefox Nightly) but unsure where best to upload or if it contains any sensitive data.

Maybe pasting this is fine? Both mention this at the last few lines of details: Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: nsHttpConnectionMgr::Shutdown

And I also see this for maybe why the browser itself doesn't "crash" MozCrashReason: Shutdown hanging at step AppShutdownNetTeardown. Something is blocking the main-thread.

If it's okay to share the crash reports then I can add them.

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