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  • Archived

Firefox update

Even though Firefox tells me I'm up to date, when I try to play a video in Netflix or Amazon Prime, I get a prompt saying it can't show the program because my browser isn… (read more)

Even though Firefox tells me I'm up to date, when I try to play a video in Netflix or Amazon Prime, I get a prompt saying it can't show the program because my browser isn't the latest one, but it is.

Help

Asked by Bob Hunt 11 months ago

Last reply by James 11 months ago

  • Archived

How to Completely Remove the "youtube.com is in fullscreen"

I am able to go to advanced preferences and remove it from appearing when clicking the fullscreen button, but when I swipe my cursor up it pops up still—wondering how to … (read more)

I am able to go to advanced preferences and remove it from appearing when clicking the fullscreen button, but when I swipe my cursor up it pops up still—wondering how to still get rid of it popping up in this case.

Asked by Graham Hong-Sidman 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Why Will Https://Bible.com Not Load on Firefox?

Mozilla, are you doing anything to fix the performance and connectivity of Https://Bible.com ? Https://YouVersion.com ? Whenever I select to open my plans or ju… (read more)

Mozilla, are you doing anything to fix the performance and connectivity of Https://Bible.com ? Https://YouVersion.com ? Whenever I select to open my plans or just the Bible, it tells me to ask for your help. Isn't using Firefox much better than opening web-based applications? You have already cancelled a request to fix another issue on it. Why? https://support.mozilla.org/en-US/questions/1405238

Asked by Benjamin_Minney 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Site doesn't work well

I have an account with the site, https://www.thecalendarcreator.com . It is a software that creates calendars for the present and future years. I have turned off Enhanced… (read more)

I have an account with the site, https://www.thecalendarcreator.com . It is a software that creates calendars for the present and future years. I have turned off Enhanced Tracking for the site (that worked for another site of theirs that I joined). Some functions work, many do not work correctly, if at all.

My computer is a Mac, v 10.13.6, so it's getting old. I have contacted thecalendarcreator.com support, and they can't find anything wrong on their end. They have suggested that perhaps it's some sort of anti-virus setting on my end. I've been looking at my Settings, but I'm no techie, so I don't know what to do. I would greatly appreciate your help, so I can hopefully get this site to work.

Thank you very much, Lea Lashaway

Asked by organizeyourthoughts 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Youtube PREMIUM videos start 11 seconds in.

using firefox premium in Mint 21.3 Cinnamon youtube videos always start 11 seconds in. i have NO ad-blockers. The same video using Chromium on the same platform does NOT … (read more)

using firefox premium in Mint 21.3 Cinnamon youtube videos always start 11 seconds in. i have NO ad-blockers. The same video using Chromium on the same platform does NOT act the same way. Wazzz-up?? tom t

Asked by thomas m. tordel jr. (Teemark Convair) 11 months ago

Last reply by markwarner22 10 months ago

  • Archived

Firefox Broken When Using Cloudflare

FF 133.0.3 (64bit) OSX 13.6 Ventura Am having trouble reliably accessing any site that uses Cloudflare. No extensions are installed, no UA switching. Have tried: D… (read more)

FF 133.0.3 (64bit) OSX 13.6 Ventura

Am having trouble reliably accessing any site that uses Cloudflare.

No extensions are installed, no UA switching.

Have tried:

  • Default settings as well as purposefully turning various settings "off", both with existing and brand new profiles.
  • Disabling "Enhanced tracking protection", but it does appears to be hard-coded "on" as it appears as "Enabled" when any new site is visited, even even though about:protections clearly states "Enhanced Tracking Protection: OFF".
  • Multiple DNS providers (Google -> 8.8.8.8, 8.8.4.4), (OpenDNS -> 208.67.222.222, 208.67.220.220), (Cloudflare -> 1.1.1.1, 1.0.0.1)

The issue with Cloudflare is getting past its endless "Verify you are human" turnstyle checkbox. As stated above ETP is supposedly "off". Even went ahead and added "https://cloudflare.com" and "https://challenges.cloudflare.com" to the ETP exceptions list (which should be unneccesary as ETP is supposedly "off").

Though this ticket was a few years old, followed all steps from https://support.mozilla.org/bm/questions/1273784 to no effect.

Double-checked:

Settings -> Privacy and Security: ETP -> Custom -> ALL unchecked (cookies, Tracking Content, Cryptominers, Known fingerprinters, Suspected fingerprinters) DNS over HTTPS -> Off

about:config: network.cookie.cookieBehavior -> 0 privacy.socialtracking.block_cookies.enabled => false privacy.trackingprotection.enabled privacy.trackingprotection.pbmode.enabled privacy.trackingprotection.cryptomining.enabled privacy.trackingprotection.fingerprinting.enabled

Going to any site and clicking the protection "Heart" icon still shows enhanced tracking protection to be "Enabled" (though it should not be). On any Cloudflare site, selecting "Disabled" immediately brings up the "Verify you are human" checkbox ad infinitum.

Just for fun, inspected a page a couple of times (the new serenity.ai search engine), clearing cookies & cache each time, noting the network tab via inspect. The only thing that appeared to change was the value of a cookie, and cloudflare's Ray ID. Two responses were in error, a 403 and a 401:

Request Headers (403): GET /search/new?q=pending&newFrontendContextUUID=4f32d4c2-d660-4ff0-9887-2a3aae266a9b HTTP/2 Host: www.perplexity.ai User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate, br, zstd Referer: https://www.perplexity.ai/ Connection: keep-alive Cookie: __cf_bm=DNF1kEWfzAVxab2PKJWFLyU0IXE4b5LNz.PIeoJOkOM-1734448407-1.0.1.1-cS8gMWSRlFpgYv_.cZdM9mQ9DGzIsHM9wFfeFHhXwA0zY1vtZPh0rn4dDiC63I.z.w93j4IcSXrQnpjOuNyM1w; AWSALB=lTKv0yx38yEkkWzEYB967kh1SykONJgcXE9Ge6jOe93Ty6rjgkH/Z3fBTxkSNUqRnXDgFFI+KYesnIBGiZH490IN/2pXP88ymp9yPPEyygVgD81friGNeJZgn45BTyocfNyYmsqEskUA+rHB0ltxa1YhhpxrUABoqY/udkHGsyL4vlSvuzYJ4MOWwWlS4g==; AWSALBCORS=lTKv0yx38yEkkWzEYB967kh1SykONJgcXE9Ge6jOe93Ty6rjgkH/Z3fBTxkSNUqRnXDgFFI+KYesnIBGiZH490IN/2pXP88ymp9yPPEyygVgD81friGNeJZgn45BTyocfNyYmsqEskUA+rHB0ltxa1YhhpxrUABoqY/udkHGsyL4vlSvuzYJ4MOWwWlS4g==; pplx.visitor-id=4bc3f08b-020e-439e-8e93-15f8b6af0f83; __cflb=02DiuDyvFMmK5p9jVbVnMNSKYZhUL9aGkVUmJ5FqcYiD2; _dd_s=rum=0&expire=1734449360079; cf_clearance=UZ9n6kS.QQutYN0gn.BNstdZs_YZ764L76SAZVNJPjk-1734448407-1.2.1.1-u9UM_ZNPiKyD4aznyWVe1SJiRAquh36ZYaCGE7Np4pK_beiYl.c4oV23VoufQ8xzQ72Z_Enav6x.H37HHoRduCFPk_BCdFRrpPi1qYVJmHbUmgqEcash1cfl9bMUkoimji9AgONyabWAOng7o4fvRcjRyf.HdQVDXij2eVr_zzxm1Yt484iGVG6cyelIgm.xkIAaHpnmiBlnJElUdeaH5ptdBjdprkgL6S9LmMq6cQSz1xYmef2gH7yyC.kkIcZypX7uazKwOnrpe3QJnJTN3YNG_8NddGw3UOdrU.3AWSTyVv7_TjskqV3GrvUImEISakVICmxuRDZ7v9xi5DdMwJ__ocBaSEghOpbpPAoYANE; next-auth.csrf-token=772ac4d1fe8dfdfc70db3336892bafe3e7738102b83aa8269663e3444d1a1aa6%7Cd4206f57d899feb21c14f1aff27d0ce596dfb06c928c52d7cda16f3dc9a52eec; next-auth.callback-url=https%3A%2F%2Fwww.perplexity.ai; __stripe_mid=d89f9abf-fdd8-4910-b012-9a0a1da2b3405fa7e8; __stripe_sid=b520bbae-1a2d-4363-9e2e-3f058998c945eff199; pplx.metadata={%22qc%22:1%2C%22qcu%22:0%2C%22qcm%22:0%2C%22qcc%22:0%2C%22qcd%22:0%2C%22hli%22:false%2C%22hcga%22:false%2C%22hcds%22:false%2C%22hso%22:false%2C%22hfo%22:false} Upgrade-Insecure-Requests: 1 Sec-Fetch-Dest: document Sec-Fetch-Mode: navigate Sec-Fetch-Site: same-origin Sec-Fetch-User: ?1 Priority: u=0, i TE: trailers

Response Headers (403): HTTP/2 403 date: Tue, 17 Dec 2024 15:14:20 GMT content-type: text/html; charset=UTF-8 accept-ch: Sec-CH-UA-Bitness, Sec-CH-UA-Arch, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Platform, Sec-CH-UA, UA-Bitness, UA-Arch, UA-Full-Version, UA-Mobile, UA-Model, UA-Platform-Version, UA-Platform, UA critical-ch: Sec-CH-UA-Bitness, Sec-CH-UA-Arch, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Platform, Sec-CH-UA, UA-Bitness, UA-Arch, UA-Full-Version, UA-Mobile, UA-Model, UA-Platform-Version, UA-Platform, UA cross-origin-embedder-policy: require-corp cross-origin-opener-policy: same-origin cross-origin-resource-policy: same-origin origin-agent-cluster: ?1 permissions-policy: accelerometer=(),autoplay=(),browsing-topics=(),camera=(),clipboard-read=(),clipboard-write=(),geolocation=(),gyroscope=(),hid=(),interest-cohort=(),magnetometer=(),microphone=(),payment=(),publickey-credentials-get=(),screen-wake-lock=(),serial=(),sync-xhr=(),usb=() referrer-policy: same-origin x-content-options: nosniff x-frame-options: SAMEORIGIN cf-mitigated: challenge cf-chl-out: Gdpf2G2P84icaUc9eXBrWRoMXFniOcc94+Rt+ymiXoU/cQYKq8+xzyEgik2f0RThFUI4k5JP9g+7skl51OBeTGu39RBCR7yL/tmwF/QGgJBjDwK3EIC0tYjHpE5BW4phtvO78Z9jG2iIgdkLyHJdhw==$aGNrRFcXEu22z86D/jnmkA== cache-control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0 expires: Thu, 01 Jan 1970 00:00:01 GMT vary: Accept-Encoding server: cloudflare cf-ray: 8f37dcbbeae32e6a-DFW content-encoding: gzip X-Firefox-Spdy: h2

Fetch (403): await fetch("https://www.perplexity.ai/search/new?q=pending&newFrontendContextUUID=9d97fef3-8197-4a4a-841f-690468857281", {

   "credentials": "include",
   "headers": {
       "User-Agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0",
       "Accept": "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8",
       "Accept-Language": "en-US,en;q=0.5",
       "Upgrade-Insecure-Requests": "1",
       "Sec-Fetch-Dest": "document",
       "Sec-Fetch-Mode": "navigate",
       "Sec-Fetch-Site": "same-origin",
       "Sec-Fetch-User": "?1",
       "Priority": "u=0, i"
   },
   "referrer": "https://www.perplexity.ai/",
   "method": "GET",
   "mode": "cors"

});

Request Headers (401): GET /cdn-cgi/challenge-platform/h/b/pat/8f37dcbe4d1e2836/1734448460780/74c530203e547de34250ba4b3b0818fccad4eb8dceb870bebc84a25ac4424ca4/8ST9YViz3dffgoY HTTP/2 Host: challenges.cloudflare.com User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0 Accept: */* Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate, br, zstd Referer: https://challenges.cloudflare.com/cdn-cgi/challenge-platform/h/b/turnstile/if/ov2/av0/rcv/d8tib/0x4AAAAAAADnPIDROrmt1Wwj/dark/fbE/normal/auto/ Connection: keep-alive Sec-Fetch-Dest: empty Sec-Fetch-Mode: cors Sec-Fetch-Site: same-origin Priority: u=4 Cache-Control: max-age=0 TE: trailers

Response Headers (401): HTTP/2 401 date: Tue, 17 Dec 2024 15:14:20 GMT content-type: text/plain; charset=utf-8 content-length: 1 www-authenticate: PrivateToken challenge="AAIAGXBhdC1pc3N1ZXIuY2xvdWRmbGFyZS5jb20gdMUwID5UfeNCULpLOwgY_MrU643OuHC-vISiWsRCTKQAGWNoYWxsZW5nZXMuY2xvdWRmbGFyZS5jb20=", token-key="MIIBUjA9BgkqhkiG9w0BAQowMKANMAsGCWCGSAFlAwQCAqEaMBgGCSqGSIb3DQEBCDALBglghkgBZQMEAgKiAwIBMAOCAQ8AMIIBCgKCAQEAscjm_UO_k901rNdCKgLw5bvI4i6M_jDNCIXpfs2LRbtxwLOrUyplqVvML_hVlB5tIDMuj0ihhaOFHose-Y0_UjQnNUGE_vol46VvGgscTMtTjU4xINriap8AMTIygvljEBt6my-nBwkUGhY3U9v5iKC-eWR5bTfvrqFsuIVxafkSfhHqDXB4KLGNjvOOV71GGJ9x4yxA-C2OcULZ1uDDKuvAaMhuiWdF6OzSTXruP9yPg1vmuteavOW1re0YDbCbtK16PhHdSzWym7v_FrvId-2zf26j50FlTd_vl_DcKNDVCgWDoU0uX3cU6V3rSQoVXREEqPr-2ywSGru8ZuXRoQIDAQAB", max-age=20, PrivateToken challenge="AAIAHXNhdC5wYXQtaXNzdWVyLmNsb3VkZmxhcmUuY29tIHTFMCA-VH3jQlC6SzsIGPzK1OuNzrhwvryEolrEQkykABljaGFsbGVuZ2VzLmNsb3VkZmxhcmUuY29t", token-key="MIIBUjA9BgkqhkiG9w0BAQowMKANMAsGCWCGSAFlAwQCAqEaMBgGCSqGSIb3DQEBCDALBglghkgBZQMEAgKiAwIBMAOCAQ8AMIIBCgKCAQEAsLS4HBnLGydwK-bLQGRCaoyMsrXBRrDgQVmxS06j3UF0nYSd6GdTGCKIu1WV60eg-tJtTttfEVq7wHVQf4vzjYBidmCh88ebzxKv2GB6PESSodf5MsEup9xd5dxpkYScgL1CCJq89kRrOQ_CS61bvkL_oGyZf4ffqG5THgaOsopqj8dFLH6_SMy9yf8EgMYqpyjxfKsD-1_qb1m1DRjJEKPWKIGwmHXIKQJUqsxZFm4_Inwkxx7QMpVP4GyqlTxFVz7stWwJRSkMLHjEM_IWLUYfPhuwIUVqmRjGsY1n8flA1bRfxaWHNDxoi25-M2BKTP9NkNNJBbTKErhrZ9LGywIDAQAB", max-age=20, PrivateToken challenge="AAIALHBwLWlzc3Vlci1wcm9kdWN0aW9uLnJlc2VhcmNoLmNsb3VkZmxhcmUuY29tIHTFMCA-VH3jQlC6SzsIGPzK1OuNzrhwvryEolrEQkykABljaGFsbGVuZ2VzLmNsb3VkZmxhcmUuY29t", token-key="MIIBUjA9BgkqhkiG9w0BAQowMKANMAsGCWCGSAFlAwQCAqEaMBgGCSqGSIb3DQEBCDALBglghkgBZQMEAgKiAwIBMAOCAQ8AMIIBCgKCAQEAnjx4ES9FK_7HoOz2eOuAOLsLJohAAACh84h85AqhAgNOQHBXgzvaRlSVTWSxbxqMaM7_mzi_nXEX7uTPY4QjDPwxO1-MTMRr9MTdbId3v2KeXk7Utq2UL3Sqq1pUAFuYr5f3iNWvcUTPA2uQnM5rA2Y6y4ihqGeKzjo4Ws3RUng4UG_XpnH7TLtkaQT2lSlx1KW3HVmqe3s2nErL6VnmuSSy2fq44coBInPp7ynWCw8_3S_-dcI8a5go7lg2mavoCR40euH5CdnAunVSViDwmvWwAp-1utTaVRH5Js528pcl79qQZBn4JNqyILi_Ymqw1LSnr8eYgV1xj4dzW1hJqQIDAQAB", max-age=20 server: cloudflare cf-ray: 8f37dcc06f682836-DFW alt-svc: h3=":443"; ma=86400 X-Firefox-Spdy: h2

Fetch (401): await fetch("https://challenges.cloudflare.com/cdn-cgi/challenge-platform/h/b/pat/8f37e12ccc22e79a/1734448642308/b0f60510f953d7fa51138545e66632922718d191f21dd45996658b37e0dd46d0/BgNyxuJHfe5Ju1e", {

   "credentials": "omit",
   "headers": {
       "User-Agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0",
       "Accept": "*/*",
       "Accept-Language": "en-US,en;q=0.5",
       "Sec-Fetch-Dest": "empty",
       "Sec-Fetch-Mode": "cors",
       "Sec-Fetch-Site": "same-origin",
       "Priority": "u=4",
       "Cache-Control": "max-age=0"
   },
   "referrer": "https://challenges.cloudflare.com/cdn-cgi/challenge-platform/h/b/turnstile/if/ov2/av0/rcv/2iqu9/0x4AAAAAAADnPIDROrmt1Wwj/dark/fbE/normal/auto/",
   "method": "GET",
   "mode": "cors"

});

Had also reported this issue over at Cloudflare a while back; they were not very forthcoming as to why this behavior might be occurring. Often their own forum would get the endless turnstyle with FF.

Other browsers do not have this issue, and while I very much like Firefox, in recent releases it has become all but unusable where Cloudflare is concerned.

Please advise how to reliable get past Cloudflare's endless "Verify you are human" turnstyle.

Thanks!

Asked by osxtra 11 months ago

Last reply by osxtra 11 months ago

  • Archived

FireFox desktop will not load (most) pages

I use FF on desktop. Recently, I've run into a problem. My desktop browser will not load any pages... except Youtube. Youtube loads just fine, I can open a video or brows… (read more)

I use FF on desktop. Recently, I've run into a problem. My desktop browser will not load any pages... except Youtube. Youtube loads just fine, I can open a video or browse channels or community pages normally. I have fully reset my browser, reinstalled it, and disabled extensions. Other browsers on my PC will work normally. I have very few extensions: Sponsorblock for Youtube, uBlock Origin, and Facebook Container, that's it. I am not using a proxy or VPN. Troubleshoot mode did not fix the issue. I'm not the most tech savvy, so I apologize if I missed anything here.

Any insight is appreciated. Thanks!

Asked by emmy 11 months ago

Last reply by cor-el 10 months ago

  • Archived

Firefox 133 can't load websites, other browsers can

After a recent update to Firefox 133.0.3 (on Ubuntu GNU/Linux 22.04), Firefox is having difficulty connecting to websites and exhibiting some other odd behavior: - After… (read more)

After a recent update to Firefox 133.0.3 (on Ubuntu GNU/Linux 22.04), Firefox is having difficulty connecting to websites and exhibiting some other odd behavior:

- After initially starting Firefox, it will load websites (e.g., previously open tabs) for up to 30 seconds. After that, it will not load any website in a new tab, showing the loading animation for several seconds before stopping all activity and just displaying an hourglass icon in the tab. These sites can be connected to in other web browsers. - After closing Firefox, its process is still running; I have to manually find its pid and kill it. - If I start Firefox from the terminal, I see these messages when it starts having trouble loading websites:

libva info: VA-API version 1.20.0 libva info: Trying to open /snap/firefox/5437/gnome-platform/usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so libva info: Found init function __vaDriverInit_1_20 libva info: va_openDriver() returns 0

Asked by endsley 11 months ago

Last reply by jonzn4SUSE 10 months ago

  • Archived

site only opens in private window

Links from the Autohotkey forum suddenly do not open properly. This may have started with my recent upgrade to FF 133.0.3. Here is sample link: https://www.autohotkey.… (read more)

Links from the Autohotkey forum suddenly do not open properly. This may have started with my recent upgrade to FF 133.0.3.

Here is sample link:

https://www.autohotkey.com/boards/viewtopic.php?f=14&t=134961&e=1&view=unread#unread

If I open this link normally (which, for me, means in a new tab) I am sent to Captcha screen, and upon answering it, then appears only a text outline (not the CSS code) of the page. If I open IN NEW PRIVATE WINDOW, I get the captcha screen again and after answering it, the page opens correctly.

(I usually don't get the captcha quiz from Autohotkey forum also, but that may be their doing. I also can state the captcha screen is not because cookies have been erased. I keep most all cookies.) Firfefox.)

Asked by Joe P 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

several sites not redirecting from checkout to payment site

Hello When attempting to pay for online purchases the new firefox upgrade (Mac 133.0.3) will not redirect from the merchant to the payment site. Yesterday, before the u… (read more)

Hello

When attempting to pay for online purchases the new firefox upgrade (Mac 133.0.3) will not redirect from the merchant to the payment site. Yesterday, before the upgrade, was no problem making credit card purchases online; now, nothing. Please advise on how to set up new firefox version to allow redirect to payment websites from merchant sites.

Thank you.

Richard Rollins

Asked by hoh3 11 months ago

Last reply by hoh3 11 months ago

  • Archived

streaming services

I uploaded to the latest version of Firefox, and now not a single streaming service will work on my computer. Each states its a problem with the browser. Please assist … (read more)

I uploaded to the latest version of Firefox, and now not a single streaming service will work on my computer. Each states its a problem with the browser. Please assist

Asked by armonkdc 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

Netflix

Io apro Netflix e mi dice: Ci scusiamo per l'interruzione Stiamo incontrando difficoltà a riprodurre Netflix. Accertati di usare la versione più recente di Firefox e rip… (read more)

Io apro Netflix e mi dice: Ci scusiamo per l'interruzione Stiamo incontrando difficoltà a riprodurre Netflix. Accertati di usare la versione più recente di Firefox e riprova. Scopri di più su support.mozilla.org/KB/update-firefox-latest-version

                            Home Netflix 

Codice di errore F7701-1003

Asked by mouhtadisarah014 11 months ago

Last reply by Abhijit Sardar 8 months ago