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  • Archived

Preview images not showing on WaterFox

Online shopping using WaterFox (example screenshot attached) at Walmart & other websites, preview webpages are not showing images. However using Microsoft Edge web br… (read more)

Online shopping using WaterFox (example screenshot attached) at Walmart & other websites, preview webpages are not showing images. However using Microsoft Edge web browser the preview images load just fine. (example screenshot attached) I disabled all extensions in WaterFox but it made no difference

I did explore the "knowledge base" but could not find a fix for the problem, but would welcome any help

you could send my way. Also have a problem on some web pages that use a "chat" application. Clicking on the "chat" link does not activate the chat window. However, there again, chat window opens fine in MS Edge. Thanks!

Asked by kkdj 2 years ago

Last reply by kkdj 1 year ago

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Firefox Portable crashes repeatedly

I use Firefox Portable and it still crashes for months when he gets up in memory usage. My HDD is irrelevant cause I updated from 4Gb to 8Gb RAM memory, it doesn't reach … (read more)

I use Firefox Portable and it still crashes for months when he gets up in memory usage. My HDD is irrelevant cause I updated from 4Gb to 8Gb RAM memory, it doesn't reach its limits but it still crashes and this goes for months... Please assist cause this is frustrated. My last two report I submitted today are those ones:

Report ID

bp-661a0d81-0275-4675-aefb-000470220221 2/21/2022, 2:14 PM bp-c0e8320d-1614-4106-8b0a-83f100220221 2/21/2022, 2:14 PM

Asked by Almuric 2 years ago

Last reply by cor-el 1 year ago

  • Archived

FIrefox 97.0.1 will not save web pages from Washington Post newspaper

I am working on a project that entails saving various news stories. Since your last upgrade to 97.0.1 I have no problem with all other newspapers except for Washington P… (read more)

I am working on a project that entails saving various news stories. Since your last upgrade to 97.0.1 I have no problem with all other newspapers except for Washington Post. FF will not save them, so I am forced to click on the "progress of ongoing download" down pointing arrow and click again on the circular arrow to actually save the web page. This involves a loss of time doing a task that I should not be forced to perform. See the graphic image below to see what I'm talking about. Once I click on that circular arrow the web page will be saved as it should have to begin with. Since I normally save 30 to 40 Washington Post files every day, this adds up to a useless waste of my time. I'd appreciate it if you would look into this matter and issue a correction update so I can save Washington Post web pages without all the double stroking. Thank you.

Asked by gruff 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

How to change the Tab color for inactive tabs?

How to change the Tab color for inactive tabs? I have a userChrome file and have been able to change the color of the active tab but cannot do so for the inactive tab. T… (read more)

How to change the Tab color for inactive tabs?

I have a userChrome file and have been able to change the color of the active tab but cannot do so for the inactive tab. The inactive tab color blends into the toolbar color. If I move my mouse cursor over it changes to a slight darker gray color.

Active tab color. I made mine a off white color:

.tab-background[selected="true"] {

   background-color: #f9f7f1 !important;

}

Asked by davidhelp 2 years ago

Answered by davidhelp 2 years ago

  • Archived

how to either block or allow specific scripts in version 96.0

Some time ago (a few years), when Firefox stopped using multiple add-ons for a very customized user experience, I switched to using Sea Monkey, where, like with the very … (read more)

Some time ago (a few years), when Firefox stopped using multiple add-ons for a very customized user experience, I switched to using Sea Monkey, where, like with the very old Firefox, I loved using the NoScript add-on. But now SM seems to have dropped so far behind in development, many website would not work. So now I've had to come back to the mainstream Firefox.

But without NoScript, I can't figure out how to handle specific scripts. Isn't there some way to do that with version 96.0?

I see in the settings where it looks like I can block pretty much everything that comes along. In that case, I might need to allow specific scripts for some sites. Or conversely, I could allow most scripts, but then I can't find any way to block only certain specific scripts.

Is there some way to handle specific scripts with versison 96.0? If it matters, I'm still using Windows 7.

Thank you very much.

Asked by brynn2 2 years ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Adding bookmarks using a mouse

My dad is almost 89 years old. He is NOT TECH SAVVY. I have him using a trackball mouse. His hands are HUGE and his fingers are numb. Somehow, he is inadvertently a… (read more)

My dad is almost 89 years old. He is NOT TECH SAVVY. I have him using a trackball mouse. His hands are HUGE and his fingers are numb.

Somehow, he is inadvertently adding bookmarks to the bookmark bar. I do not know how he is doing this but he'll call and ask me to "put Gmail back on the bar". When I go over, there are a gazillion new bookmarks which pushes his Gmail bookmark beyond the >> spot. I have to delete these umpteen extra bookmarks so that the Gmail bookmark is visible again. Yesterday, I decided to move Gmail to the far left, hoping these accidental bookmarks he creates won't push it off the bar. The bookmarks he "creates" are specific gmail conversations, or facebook pages, or Publisher's Clearing House pages (he LOVES PCH games and plays them constantly).

HOW IS HE DOING THIS? He doesn't know enough to click the star button. He doesn't know about using the Ctrl and D keys to create a new bookmark. It's driving me BATTY. I'm sure he's somehow doing this using his mouse (clicking both right/left simultaneously but not aware of doing so).

Thanks in advance for helping a daughter keep her sanity ...

Asked by romiha 2 years ago

Answered by Paul 1 year ago

  • Archived

Firefox crashing all the time

Why is your browser Firefox crashing all the time? And in earlier versions of the browser this was not observed. How can you go back to an earlier working version of your… (read more)

Why is your browser Firefox crashing all the time? And in earlier versions of the browser this was not observed. How can you go back to an earlier working version of your program?

Asked by shakyuron 1 year ago

Last reply by Paul 1 year ago

  • Archived

Printing - turn off Firefox print dialog in Firefox 97

Firefox 97 installed itself , and now I have two print dialogs each time I go to print something. I have the system print dialog , and the Firefox print dialog. Does anyo… (read more)

Firefox 97 installed itself , and now I have two print dialogs each time I go to print something. I have the system print dialog , and the Firefox print dialog. Does anyone one know a way to turn of the Firefox dialog in 97?

I fixed it in earlier versions by setting

print.tab_modal.enabled = false

...but in Firefox 97 it seems this no longer does the job.

Grateful for any advice.

Asked by colinhayes007 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

minimize, maximize, restore, close buttons missing

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer. Sudde… (read more)

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer.


Suddenly, after doing NOTHING except restarting my computer, my 'minimize', 'maximize', 'restore' and 'close' buttons are missing.

Any 'solutions' I've looked up talk about "Tablet Mode" (which I highly doubt I'm in) or other nonsense, the options for which either didn't exist when I opened suggested menus, or were simply techno-jargon-gobbledy-gook.

I doubt it's anything to do with Windows, since 'Waterfox', 'Microsoft Edge', 'Chrome' and other browsers all have their buttons intact.

When I opened Firefox in 'troubleshoot mode' the buttons were back. But nobody in those unhelpful 'help articles' said what to do after opening in troubleshoot mode, so I closed it, opened Firefox the usual way again, and the buttons were still missing.

Some logical, properly explained help would be greatly appreciated.

Asked by befir 2 years ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Unable to download Google Drive files in Mozilla browser

Hi Mozilla Community, Currently on version 97.0.1 of Mozilla and have not been able to download any files from Google Drive. When I click on a files to download it just… (read more)

Hi Mozilla Community,

Currently on version 97.0.1 of Mozilla and have not been able to download any files from Google Drive.

When I click on a files to download it just keeps loading scripts at the bottom like - docs.0k.cc.googledocs.... and nothing happens.

I have read countless of links to solve the issue and still it won't download any files - only uploads is fine.

So I have: - clear cache/cookies - disable addons like Adblock etc - privacy & security set on Standard in settings - added cookies exceptions- googlecontent, googledrive etc - turned off Enhanced Tracking Protection

What else is missing as to why it has stopped allowing me to download files? Its quite frustrating when it use to work when I enable the third cookie party and now the setup doesn't seem to accept it.

Mozilla is my default browser and prefer to use it rather always switch to Chrome for downloads.

I've contacted Google about Google Drive and they said the problem is not on their side.

So any help would be appreciated!!

Asked by booboo_girl21 1 year ago

Answered by AliceWyman 1 year ago

  • Solved
  • Archived

https://espanol.yahoo.com/?p=us - Why do i get this page when English is my chosen Language?

Each time I go to yahoo.com, I'm sent to espanol.yahoo.com. How do I get my English version Back? My current Language is English. don't know how to handle this> … (read more)

Each time I go to yahoo.com, I'm sent to espanol.yahoo.com. How do I get my English version Back? My current Language is English. don't know how to handle this>

Asked by L_Kimby 1 year ago

Answered by L_Kimby 1 year ago

  • Archived

Firefox 52-x error "Access Denied You don't have permission to access...this site...on this server. Reference#...

This error shows from all latest version, going back as far as version 52, whenever I click to check out on some shopping websites, like Costa.co.uk and currys.co.uk. For… (read more)

This error shows from all latest version, going back as far as version 52, whenever I click to check out on some shopping websites, like Costa.co.uk and currys.co.uk. For troubleshooting purposes, I copied a portable Firefox setup and added a gift card and filled in my email address on Costa website: https://gifting.costa.co.uk/home/gift-card/thank-you-little-gc.aspx I clicked to check out, but the error page shows instead of allowing me to proceed to payment. Clearing cookies/history, disabling, add-ons/running Firefox in troubleshoot mode, updating to newer Firefox doesn't solve the problem. I tried troubleshoot mode, deleting all add-ons, re-setting all about:config settings to default, but no avail. I tried deleting misc files and folders from Firefox directories and noticed that the problem is caused by: "content-prefs.sqlite" and "prefs.js", but after deleting those files or the profile folder, the error doesn't show on first load, but if I try a second time after clearing history, the error message starts showing again. The site loads next page only if I delete the data folder or use a fresh install with no add-ons/configurations. This didn't used to happen. I spent a lot of time setting up my Firefox so don't want to start over.

How can I solve this issue?

Asked by hmp 1 year ago

Last reply by hmp 1 year ago

  • Archived

WHAT FREE OFFICE SUITES PROGRAM WORKS BEST WITH MOZILLA FIREFOX?

I DL'd LibreOffice. I went to Writer to create a master grocery shopping list. I figured I'd use a Table. It asked me if I wanted to Create a Database. I figured yeah, I'… (read more)

I DL'd LibreOffice. I went to Writer to create a master grocery shopping list. I figured I'd use a Table. It asked me if I wanted to Create a Database. I figured yeah, I'm going to probably create all kinds of grocery shopping lists. Per store. Per item. I want to cross reference items to compare. Perhaps keep records of store price and best sale price with date of sale. I don't know what is possible yet. Anyway, to create a LIbreWriter Database it errored that I needed to install a JAVA JRE. Java says FF doesn't support it.

It linked to Oracle whereby I could not find a comparable DL to JRE.

Support.mozilla seems to have been saying do it offline with a bunch of complicated workarounds.

I just want to do something simple to fix this. I have to do a complicated update for Win7 to 8 or 10, then to 11 and have been preparing backups on my 2TB HP with an already partitioned hard drive so I don't have time to mess around (plus medical issues make it difficult to do most days. I mention this because perhaps Win11 will factor into your reply.

What's the best thing to do? DL a specific/different Office Style Suite to work with FF? If so which? What's the safest way to go? Thank you for your advise.

Asked by islander1 1 year ago

Last reply by James 1 year ago

  • Archived

Encounterig Problem hen Trying To Restore My Profile

I use Facebook for many years. Last time used it was 12 hours ago. Then, 1 hour ago, Firefox did not start, all I was able to do was to exit (option inside a small Firef… (read more)

I use Facebook for many years. Last time used it was 12 hours ago. Then, 1 hour ago, Firefox did not start, all I was able to do was to exit (option inside a small Firefox Problem Window).

I downloaded the installation files, and re-installed Firefox. It started with the two Firefox Start Pages. But I expected to see all my tabs and browsing history and plugins.

So I copied the files from my previous profile into the folder of the newly created profile after I deleted the new profile files. But now, when starting Firefox, I get again a small window with the option to create again a new empty profile or just to exit. It says I would use an "older" version of Firefox and this could destroy my profile.

What must I do to get back all my tabs and plugins and all that?

Asked by Hirnsausen 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Corrupted File Downloads Through Firefox Browser Often Occurs

Hi. I've noticed that files downloaded through the Firefox browser very often come out corrupted. Just to keep in mind, I'm always on the latest version. Nowadays, I dow… (read more)

Hi. I've noticed that files downloaded through the Firefox browser very often come out corrupted. Just to keep in mind, I'm always on the latest version.

Nowadays, I download the same file multiple times and compare their checksums to see if any two or three are identical matches to be more certain that it turned out as it should. This is an extremely tedious and troublesome task and a waste of bandwidth and time, especially when some files like video footage shot from a high-end camera for film production can be extremely large (25-100 GB per file) and it needs to be shared and downloaded multiple times by a number of group members that are working on the film project to compare checksums to see if they match. In our case, we provide the checksums for the files before uploading to the cloud, so our members can check against it after they've downloaded the file to ensure none of frames in the footage are corrupted.

However, in most cases, the problem arises when Firefox users download something online that often doesn't have checksum they can check against. Even if they downloaded the same file two times with their checksums matching, it doesn't 100% guarantee that they aren't corrupted, since the same piece in each of the two files could be corrupted at the same spot, although very unlikely but still a possibility. Everyone in our group has very stable internet connections via ethernet cable, and not WiFi.

Could this issue be looked into to figure out what the problem is?

Asked by Prezal 1 year ago

Last reply by Prezal 1 year ago

  • Archived

Chronic total failiure meltdown

Going on for years.Driven crazy by FF on desktop Have to close it down about 7 times before it loads up, as it just hangs. My connection is fine. Billions of mozilla has … (read more)

Going on for years.Driven crazy by FF on desktop Have to close it down about 7 times before it loads up, as it just hangs. My connection is fine. Billions of mozilla has crashed messages over the years Randomly out of stab in dark changed settings to no proxy -which worked for a bit Cleaned cookies /cache - again makes only temprary difference -then back to nonsense Tried cleaning today through manage exceptions settings - ( which apparently has the cache /cookie size of all visted websites........................and there are no websites there listed FF is up to date and i had to restart FF 5 times after posting this. This is getting silly.

Asked by RobJavierW140 1 year ago

Last reply by cor-el 1 year ago