Showing questions tagged: Show all questions
  • Solved

AdBlockPlus is no longer blocking ads after 5/12/23 update

I have AdBLockPlus (free version) installed and have not had any issues until today. Firefox did some updates and now the Add-In is no longer working. I have checked that… (read more)

I have AdBLockPlus (free version) installed and have not had any issues until today. Firefox did some updates and now the Add-In is no longer working. I have checked that it is specifically turned on for the websites I'm visiting and I've tried turning it off and back on to no avail.

Asked by anne2237 2 weeks ago

Answered by anne2237 2 weeks ago

DRM Content Not Playing

I have attempted to watch DRM using content that I have the rights to via subscription as well as by purchase. When I attempt to stream movies I OWN via Vudu or Youtube, … (read more)

I have attempted to watch DRM using content that I have the rights to via subscription as well as by purchase. When I attempt to stream movies I OWN via Vudu or Youtube, it tells me that DRM features are not active when they very much are. I checked my settings and DRM content is enabled. I have also run into the same issue with Netflix as well. I cleared out my browser cache, which did not help. I disabled and re-enabed the DRM options. This did not help either. I restarted my computer multiple times and this did not help either.

Firefox says it is installing the features needed to watch the content but it never does, or rather, it doesn't show any progress. I have left my computer and browser running overnight and not had success.

Asked by jsammeen 2 weeks ago

Last reply by cor-el 2 weeks ago

Logging into TikTok on desktop

I cannot login to my Tiktok account on my home computer. My account is in good standing, I checked with TikTok. I can log in on my phone through the app, but cannot throu… (read more)

I cannot login to my Tiktok account on my home computer. My account is in good standing, I checked with TikTok. I can log in on my phone through the app, but cannot through my desktop.

I attached a picture and this is what it says:

[Image of little robot with sad face]

Page not available Sorry about that! Please try again later.

Firefox version 113.0 (64 bit)

Asked by Victoria Martinez 2 weeks ago

Last reply by 12oneil 2 weeks ago

  • Solved

block autoplay not working on 112.0.2

Block autoplay not working on 112.0.2. I've tried going into about:config and changing settings. Doesn't help. Also under "Settings \ Permissions \ Autoplay" shows def… (read more)

Block autoplay not working on 112.0.2. I've tried going into about:config and changing settings. Doesn't help. Also under "Settings \ Permissions \ Autoplay" shows default for all websites as "Block Audio and Video" and under Websites "About:Welcome" shows as "Allow audio and video." I've changed the About:Welcome to block audio and video. I've also tried clicking the Remove All Websites button to delete the exception. Neither works. I save changes, exit Firefox, and restart. Same settings as before, and autoplay still starts.

Asked by matt3916 1 month ago

Answered by matt3916 1 month ago

  • Solved

Compact mode: bookmark spacing/padding in Firefox 112.0 on Windows 10 - (since version 89?)

Firefox 112.0 running on Windows 10 64-bit laptop with a small (pixel geometry) display screen has unnecessarily large padding (white space) around each bookmark as I nav… (read more)

Firefox 112.0 running on Windows 10 64-bit laptop with a small (pixel geometry) display screen has unnecessarily large padding (white space) around each bookmark as I navigate bookmarks on the bookmark bar.

I believe this was a change instituted around version 89 (in a nutshell, I could see more - twice as many? - bookmarks listed within a bookmark folder with version 88/before. The vertical whitespace between bookmarks within a folder is excessive and makes it much more necessary to scroll within a (long) list of bookmarks in a folder when looking for one.

There was a procedure posted in the discussion below on how to set and enable "compact density".

Bookmark Padding in New Firefox Versions 2 https://support.mozilla.org/en-US/questions/1369996

The procedure below was attempted - browser.compactmode.show enabled, browser restarted, however, I cannot fin "Customize Toolbar" and "compact".

"go to - about:config search - "browser.compactmode.show" - change to TRUE , then close that window go to - Customize Toolbar at the bottom of that page, there a box called Density. Click that, you'll see "compact (not supported)" Apparently, it IS supported because I chose that. (it looked like it ignored my choice) After I closed Customize Toolbar, the bookmarks were compact spaced again. Exactly how I need them."

Is this fixable/solvable?

Asked by wb0gaz 1 month ago

Answered by cor-el 1 month ago

Access to on line banking

Dear Sir I have been using Firefox for a long time certainly all this century, I regret to say that you have done something to the system such that I am unable to get in… (read more)

Dear Sir

I have been using Firefox for a long time certainly all this century, I regret to say that you have done something to the system such that I am unable to get into online banking and on some sites I get a message something to do with a frame whatever that is. I regret to say that i have been forced to make Edge my default browser When you have cured the problem please advise and I will revert to making Firefox my default. Many thanks Graham Blackburn

Asked by grblackburn 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Restoring Firefox open windows from an old session after a forced Win10 reinstallation

Hi. My laptop´s Windows 10 "died" suddenly due to a corporate system update that corrupted Windows start and some other sectors and the SDD had to be reformatted and Win… (read more)

Hi. My laptop´s Windows 10 "died" suddenly due to a corporate system update that corrupted Windows start and some other sectors and the SDD had to be reformatted and Win reinstalled from scratch. I have my Firefox account and I can see the session of the old installation still opened (from 6 days ago when the problem happened). However it was impossible for me to backup anything because this episode happened suddenly. Is there any way to recover the 3 windows I had opened in Firefox at the time of the "death" of Windows from the session I still see opened? Thanks, Claudio

Asked by clausvp 1 month ago

Last reply by clausvp 1 month ago

U2F using ledger

Received this message thismorning while using my Ledger device:- Something went wrong-U2F browser support is needed for Ledger. Please use Chrome, Opera or Firefox with… (read more)

Received this message thismorning while using my Ledger device:-

Something went wrong-U2F browser support is needed for Ledger. Please use Chrome, Opera or Firefox with a U2F extension. Also make sure you're on a HTTPS connection.

Asked by Traceyinvest 1 month ago

Last reply by cor-el 1 month ago

Firefox no longer automatically pins extensions on the toolbar that I installed

I used to be able to install an extension, and than see it automatically pin itself on my toolbar now I have to select the add ons and theme icon on toolbar and manually … (read more)

I used to be able to install an extension, and than see it automatically pin itself on my toolbar now I have to select the add ons and theme icon on toolbar and manually pin each extension I install one by one. I do not want to have to keep doing this. Will someone please tell me what is going on and how to revert this back to how it originally was?

Asked by Faerie Caster 2 months ago

New level fire fox 111.0... website meijer.com has problem,, its a grocery store

New level fire fox 111.0... can not order groceries or check products from grocery store ' MEIJER'.. website is meijer. com.. go to there website and these are exam… (read more)

New level fire fox 111.0... can not order groceries or check products from grocery store ' MEIJER'.. website is meijer. com.. go to there website and these are examples but could be any product. search for ' milk ' ... milk displays ok, but then you check next item like ' eggs ' goes to a white screen and stays. need to close down fire fox and start over... other Browsers like chrome or edge has no problems . I have always used fire fox for everything and has worked fine. If I go to walmart and check there items.. that website has no problems on firefox.

THANK YOU

Asked by backur5em-esars 2 months ago

can not run java forms ,,need to fix this

below steps suggested to solve , but couldn't find how to add mentioned plugin Firefox Open the Firefox browser or restart it, if it is already running. From the Firefox… (read more)

below steps suggested to solve , but couldn't find how to add mentioned plugin Firefox Open the Firefox browser or restart it, if it is already running. From the Firefox menu, select Tools then click the Add-ons option. In the Add-ons Manager window, select Plugins. Click Java (TM) Platform plugin (Windows) or Java Applet Plug-in (Mac OS X) to select it.

Asked by tariggafar100 2 months ago

Last reply by James 2 months ago

pdf Editor in Fire Fox

I learned that Firefox has pdf editor in the new version but I can't locate buttons to edit/fill a pdf document. I tried to search that on the web but could not find thos… (read more)

I learned that Firefox has pdf editor in the new version but I can't locate buttons to edit/fill a pdf document. I tried to search that on the web but could not find those. Would you please send me the tips on how to use this feature? Thank you.

Asked by ameenbajwa 2 months ago

Last reply by TyDraniu 2 months ago

Asking on how to download apps and vidoes

Dear friend, I am kindly asking you to help me in downloading apps and movies etc...in Firefox Private Browsing. I will be glad if you show me some of the steps or proce… (read more)

Dear friend,

I am kindly asking you to help me in downloading apps and movies etc...in Firefox Private Browsing. I will be glad if you show me some of the steps or procedure in downloading.

Kind regards,

Asked by Ngak Taii Wasii 2 months ago

lost bookmarks and saved passwords

i lost my bookmarks and saved passwords data saved in my account by resetting the password. Please help me how to get my bookmarks and saved passwords data. … (read more)

i lost my bookmarks and saved passwords data saved in my account by resetting the password.

Please help me how to get my bookmarks and saved passwords data.

Asked by rk.gone 2 months ago

Last reply by Randy C. 2 months ago

My browser changed from English to Spanish?

My browser was always in English and now all of a sudden it is in Spanish. Tell me how your browser can be in one language one day and then in another language the next … (read more)

My browser was always in English and now all of a sudden it is in Spanish. Tell me how your browser can be in one language one day and then in another language the next day? I cannot read Spanish so I have no idea how to change it back to English.

Asked by jeperry11 3 months ago

Last reply by jeperry11 3 months ago

  • Solved

scrolling in safe mode works, but not when disabling all addons

my scroll wheel stopped working on firefox, so i launched in safe mode and my scroll wheel was perfectly fine so i disabled all of my addons but it still doesn't work … (read more)

my scroll wheel stopped working on firefox, so i launched in safe mode and my scroll wheel was perfectly fine so i disabled all of my addons but it still doesn't work

Asked by wolf 3 months ago

Answered by Paul 3 months ago