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Firefox account problem

All PC's mentioned below are on the same router and LAN, and all are using Firefox 86 x64 on Windows 10. I have been a Firefox user for many, many years (I started using … (read more)

All PC's mentioned below are on the same router and LAN, and all are using Firefox 86 x64 on Windows 10.

I have been a Firefox user for many, many years (I started using browsers in the 90's, 'nuff said). But having recently reinstalled a PC, I found myself unable to initiate sync on the new Firefox install there. I kept getting the error "NetworkError when attempting to fetch resource." in a red box when I entered my password. Perplexed, I tried creating a support ticket on another of my PC's (let's call it #2) - same error there when trying to sign in to Firefox support! I then tried to use that browser to access my account by going to Account Settings -> Manage Account. I was met with a circle animation - and a completely blank webpage.

This post is being created from my third PC, where, for some odd reason, the Manage Account function actually works, and where I was also able to sign into support. I made a change to my bookmarks on PC/Firefox #2, to see if sync was still working - and it did come through to PC #3. After that, I was finally able to start a sync on PC #1 (the newly installed one).

But I am still unable to do anything with my account on PC #2. Can't sign in to support, can't access Manage Account. And this cannot be purely about the profile or installation, as the issue was affecting PC #1 as well.

It seems like Mozilla's account management is really wobbly, and my prime suspect is the shift to "Firefox Accounts" on the support pages recently. But I'm open to being proved wrong.

Just hoping someone out there can tell me what this issue is, and how I fix it. The fact that I was unable to sign in to my Firefox Account from a completely new Firefox install makes me very uncomfortable. And my primary PC (#2) is still unable to manage that account, or sign in to the support pages.

Thanks in advance.

Asked by Fedtsten 1 day ago

Notes Missing?

I opened Notes in Firefox to find that they weren't there any more, just the page explaining how to use Notes. I had some valuable information in there any can't find a w… (read more)

I opened Notes in Firefox to find that they weren't there any more, just the page explaining how to use Notes.

I had some valuable information in there any can't find a way to get the notes back.

Maybe you know how to?

Asked by Richard49 22 hours ago

Last reply by TyDraniu 21 hours ago

Sorry. We’ve locked your account.

I'm getting below error when I'm trying to login firefox sync account. All problems started When I changed my laptop and instaled new firefox. Nothing else has changed. … (read more)

I'm getting below error when I'm trying to login firefox sync account. All problems started When I changed my laptop and instaled new firefox. Nothing else has changed.


The confirmation email we sent to nibu@nXXXXopfXXXliX.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.


is someone can you please help me?, Thanks

Asked by nekin 19 hours ago

  • Archived

I can't see anything to confirm that I'm not a robot! The box is empty.

I'm using FF 3.6.8 on a Mac with OS 10.6.4. I can't see any words in the box where I'm supposed to confirm that I'm not a robot, so I can't start Firefox Sync. What setti… (read more)

I'm using FF 3.6.8 on a Mac with OS 10.6.4. I can't see any words in the box where I'm supposed to confirm that I'm not a robot, so I can't start Firefox Sync. What settings may be wrong?

Asked by Elmerot 10 years ago

Last reply by John99 9 years ago

  • Archived

e for the iPhoneAfter downloading Firefox Hom, I restarted Firefox but was not prompted to create an account.

I was emailed instructions for installing the free Firefox Sync add-on on my desktop. After successfully installing the add-on (Step 1) after Firefox restarted I was not … (read more)

I was emailed instructions for installing the free Firefox Sync add-on on my desktop. After successfully installing the add-on (Step 1) after Firefox restarted I was not prompted to create an account (Step 2). So I'm stuck.

Asked by mnicholas@unica.com 10 years ago

Last reply by Michael Verdi 10 years ago

  • Archived

Firefox Sync: Must all Firefox versions be the same?

My laptop uses Firefox 3.6.8, but my Windows XP desktop is stuck at Firefox 3.0.19. (Firefox crashes when I use 3.5 or 3.6 on my XP system. I've never been able to debug … (read more)

My laptop uses Firefox 3.6.8, but my Windows XP desktop is stuck at Firefox 3.0.19. (Firefox crashes when I use 3.5 or 3.6 on my XP system. I've never been able to debug the reason.)

So, will Firefox Sync work with this mix?

Thanks

Asked by ddrane 10 years ago

Last reply by TonyE 10 years ago

  • Archived

Sync won't install. I've tried several times on both XP and Vista machines, and after install/restart - nothing. No desktop icon, no screen prompts - its like nothing happened. Feels like a waste of time!

How much more detail can I add? I've got Firefox 3.6.8; I've tried to set up Home - but similar experience. I re-open Firefox and everything is exactly as it was. I've… (read more)

How much more detail can I add? I've got Firefox 3.6.8; I've tried to set up Home - but similar experience. I re-open Firefox and everything is exactly as it was. I've downloaded to both my XP desktop (and was charged $1 by iTunes for Sync, even though it's shown as 'Free'!), and - nothing. The download process looked OK, but after re-start, there were no on-screen prompts on restart, no desktop icon, nothing - not even a saved file in 'downloads' - my default location. I'm in the UAE, btw.

John

Asked by john_wigham 10 years ago

Last reply by cor-el 10 years ago

  • Archived

when trying to set up sync, why does it always tell me invalid email address?

I've downloaded Sync, I registered and signed up for Firefox add-ons. When I try to set up Firefox Sync.. I type in my username, password, then when it comes to email add… (read more)

I've downloaded Sync, I registered and signed up for Firefox add-ons. When I try to set up Firefox Sync.. I type in my username, password, then when it comes to email address, whatever letter I type first a red/white X box comes up saying invalid email address. Why?

Asked by BootyGuy 10 years ago

Last reply by rinehart 9 years ago

  • Archived

Installed sync on Firefox 3.6.8. I receive error message: Server Incorrectly Configured. How to fix it?

I installed Sync on Windows XP Home Edition, Firefox 3.6.8, with Zone Alarm and AVG anti-virus. Sync is not updating, instead it produces error message: Server Incorrectl… (read more)

I installed Sync on Windows XP Home Edition, Firefox 3.6.8, with Zone Alarm and AVG anti-virus. Sync is not updating, instead it produces error message: Server Incorrectly Configured and hangs up. How to fix it?

Asked by januszb 10 years ago

Last reply by jscher2000 10 years ago

  • Archived

When I close down firefox it loses all my sync settings

I've set up firefox sync on both my latop (XP) and desktop (Windows 7 64bit) and on both I have the same problem (Both are running 3.6.8). I run the set up and it works f… (read more)

I've set up firefox sync on both my latop (XP) and desktop (Windows 7 64bit) and on both I have the same problem (Both are running 3.6.8). I run the set up and it works fine. I hover over the icon and it gives a last update date, but when I close down firefox it doesn't remember my settings. When I start it up again all I have is the Set Up Sync menu option.

Asked by Wooglie 10 years ago

Last reply by Wooglie 10 years ago

  • Archived

Why do I have to Setup Sync everytime I open Firefox? Shouldn't it stay setup once you do it until you disconnect?

I have to setup Sync everytime I open Firefox. I'm using sync on 3 different computers and I have to re-set it up on all 3 of them everytime I open Firefox. How can I mak… (read more)

I have to setup Sync everytime I open Firefox. I'm using sync on 3 different computers and I have to re-set it up on all 3 of them everytime I open Firefox. How can I make it so that once it is setup I don't have to do it again?

Asked by TimOwen 10 years ago

Last reply by xxswfxx 9 years ago

  • Archived

I don't remember my firefox sync username.

I uninstalled Firefox 4 beta 5 and all the data from Firefox Sync. I don't remember my username for Sync. I'm wondering if there is a way that I can recover my username. … (read more)

I uninstalled Firefox 4 beta 5 and all the data from Firefox Sync. I don't remember my username for Sync. I'm wondering if there is a way that I can recover my username.

Asked by xingfi 10 years ago

Last reply by cor-el 8 years ago

  • Archived

Where do I set up my account for Firefox Sync? I downloaded Firefox Home on my iPhone and

I downloaded Firefox Home on my iPhone. I downloaded Firefox Sync on my PC. After I restarted Firefox, I did not receive prompts to set up a Sync Account. Where can I… (read more)

I downloaded Firefox Home on my iPhone. I downloaded Firefox Sync on my PC. After I restarted Firefox, I did not receive prompts to set up a Sync Account. Where can I do this?

Asked by trudyshaw 10 years ago

Last reply by the-edmeister 10 years ago