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Video Image does not appear in my browser

Hi I have devloped a website using Divi. I put a video on a webpage and when the video plays I can only hear the audio and no images. I have removed the extensions and re… (read more)

Hi

I have devloped a website using Divi. I put a video on a webpage and when the video plays I can only hear the audio and no images. I have removed the extensions and reset firefox. The only way I could get it to work was to run the browser in trouble shoot mode.

The webpage with the video is http://lifecoach-london-com.stackstaging.com/about-me-life-coach-london/

Can you please advise what the issue could be.

Asked by paul481 3 months ago

Last reply by cor-el 3 months ago

Frequent Firefox crashes

Firefox consistantly crashes on page load interacting with a page before it fully loads dynamic pages adding content on scroll Per the troubleshooting steps, here a… (read more)

Firefox consistantly crashes on

  • page load
  • interacting with a page before it fully loads
  • dynamic pages adding content on scroll

Per the troubleshooting steps, here are several bug reports I just submitted:

  • bp-94031d7d-e807-400a-914e-22c570220907
  • bp-bd1fe716-1eba-4539-ac01-773710220907
  • bp-29a3c0af-2ee2-49c1-84c9-b0df70220907
  • bp-0b95a462-24b9-4f8e-9c7c-eb5f60220907

Asked by nhansen 3 months ago

Last reply by jonzn4SUSE 3 months ago

firefox crashes

Hi, below is a crash report code from my firefox. bp-eb9306b1-8d94-4c25-8ed6-5e6550220907 It started a few days ago. Tabs of latest version firefox started to crash, la… (read more)

Hi, below is a crash report code from my firefox.

bp-eb9306b1-8d94-4c25-8ed6-5e6550220907

It started a few days ago. Tabs of latest version firefox started to crash, later firefox started to suddenly close itself spontaneously, and more later I had blue screens. So I decided to format.

Now I have clean install windows 7 ultimate SP1 on a new formatted samsung SSD EVO 870 (1TB) on the C: partition

I downloaded mozilla firefox (104.0.2 x64). But still sometimes it crashes individual tabs that prompts me to "reload this tab" or something like that.

And sometimes the main window spontaneously and suddenly dissappear with all its tabs, without any warning. It can be a few seconds later after I launch firefox, or a few minutes later, or with some typing or mouse action. I also try to take no action and only wait, but it closed again. I tried troubleshoot mode and wait, but it closed again.

I have no addons. I uninstalled firefox and reinstall. nothing changed. All my installations are new and clean. Whats wrong? I need your help.

Asked by erseny 3 months ago

Last reply by cor-el 3 months ago

bookmark menu

I downloaded Firefox; I had problems with my computer and erroneously thought it might be the browser, so I deleted Firefox. Now i re-downloaded Firefox. How can I get my… (read more)

I downloaded Firefox; I had problems with my computer and erroneously thought it might be the browser, so I deleted Firefox. Now i re-downloaded Firefox. How can I get my bookmarks menu back to the latest download? Thanks you for any help!!

Asked by ronduplain 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

no sound after installing latest version (104)

I'm running Debian Stretch and the packaged version of Firefox (91) runs fine but seems a bit dated. I installed ver. 104 manually and everything is fine except that the… (read more)

I'm running Debian Stretch and the packaged version of Firefox (91) runs fine but seems a bit dated. I installed ver. 104 manually and everything is fine except that there is no audio. I changed the setup Privacy and Security Autoplay to 'Allow Audio and Video' -- no audio. I've restarted in troubleshoot mode -- no audio. Other browsers, including ver. 91 of Firefox have no trouble with audio. Any ideas? On quitting I get these messages:

3 /opt/firefox 0 $ firefox [GFX1-]: glxtest: libEGL missing methods for GL test [GFX1-]: glxtest: libEGL missing eglGetDisplayDriverName

3 /opt/firefox 0 $ [GFX1-]: glxtest: libEGL missing methods for GL test 12:03PM Tue 6 [GFX1-]: glxtest: libEGL missing eglGetDisplayDriverName [2022-09-06T19:03:40Z ERROR mp4parse] Found 2 nul bytes in "\0\0" [2022-09-06T19:03:40Z ERROR mp4parse] Found 2 nul bytes in "\0\0" [2022-09-06T19:03:40Z ERROR mp4parse] Found 2 nul bytes in "\0\0" [2022-09-06T19:03:40Z ERROR mp4parse] Found 2 nul bytes in "\0\0" [Child 4452, MediaDecoderStateMachine #1] WARNING: 7f1908378700 OpenCubeb() failed to init cubeb: file /builds/worker/checkouts/gecko/dom/media/AudioStream.cpp:281 [Child 4452, MediaDecoderStateMachine #1] WARNING: Decoder=7f1909b8ac00 [OnMediaSinkAudioError]: file /builds/worker/checkouts/gecko/dom/media/MediaDecoderStateMachine.cpp:3979 [2022-09-06T19:05:39Z ERROR viaduct::backend::ffi] Missing HTTP status [2022-09-06T19:05:39Z ERROR viaduct::backend::ffi] Missing HTTP status

Asked by rayandrews 3 months ago

Last reply by jonzn4SUSE 2 months ago

Firefox Sync question

How can I open all my tabs from an old laptop to a new one automatically? I tried to look for any buttons, but did not find any other than having to do it one at a time … (read more)

How can I open all my tabs from an old laptop to a new one automatically? I tried to look for any buttons, but did not find any other than having to do it one at a time

Asked by danick.barboza 3 months ago

Last reply by cor-el 2 months ago

Firefox cannot open this Page

Please see attached screenshot. I have been logging onto my Online Banking with Nat West and when I log out I am now getting the message Firefox cannot open this Page. I … (read more)

Please see attached screenshot. I have been logging onto my Online Banking with Nat West and when I log out I am now getting the message Firefox cannot open this Page. I should see the Nat West page again straight away showing I have logged out of my Online Banking. The message refers to a security issue that a website has embedded onto the Nat West website.

When I use Safari the message does not appear which indicates to me it is a Firefox issue.

I am not certain what I should do to resolve this issue is this a Firefox issue or Nat West issue or a problem with my Mac computer.

Please can you advise me what I should do next to resolve the issue.

Thank you

Keith Cranfield

Asked by keith91 3 months ago

Firefox asks for my Primary Password 3 times

I've been having trouble with the Primary Password on Firefox for years. Sometimes it didn't ask me for it at all, sometimes randomly after half an hour and now since a y… (read more)

I've been having trouble with the Primary Password on Firefox for years. Sometimes it didn't ask me for it at all, sometimes randomly after half an hour and now since a year I've been having to type it in three times in total, before Firefox let's me do my thing. What's really weird: The second time the pop-up comes up there are already some characters in the password field and I have to delete them to start typing my Primary Password anew. But lately it always takes three times of typing in the password, until the pop up doesn't come up again. That's stealing a lot of my time and I have no idea what's the reason or what's causing it.

Can anybody help out?

Asked by young_jay 3 months ago

Last reply by cor-el 2 months ago

Firefox Passwordmanager shows up empty. Masterpassword and autofill passwords still works

If i open the Passwordmanager firefox askes my masterpassword. After entering it correctly the list shown is empty. exporting to file doesn't export. It shows where to ex… (read more)

If i open the Passwordmanager firefox askes my masterpassword. After entering it correctly the list shown is empty. exporting to file doesn't export. It shows where to export and the filename but nothing is saved.

Logins still work using autofill so the data is still stored somewhere.

Asked by gumba2 3 months ago

Last reply by cor-el 2 months ago

Great optimization of system RAM usage

Hello.good time.Please, please optimize the amount of RAM. My system only has 2 GB of RAM and the possibility of hanging increases significantly Thank you for your follow… (read more)

Hello.good time.Please, please optimize the amount of RAM. My system only has 2 GB of RAM and the possibility of hanging increases significantly Thank you for your follow-up and response

Asked by Erfan Mohebali 3 months ago

Last reply by Paul 3 months ago

Youtube music is very muffled and quiet

Greetings, Lately at v104 onwards the Youtube video sound is muffled, I've tried several solutions that are frequently the source of issue like hardware issue(tried a pai… (read more)

Greetings, Lately at v104 onwards the Youtube video sound is muffled, I've tried several solutions that are frequently the source of issue like hardware issue(tried a pair of brand new headphones), volume mixer is at the same level of system and everything else other than Firefox sounds reasonably loud, driver reinstallation, removed cache and preference etc.

Last I checked with other browsers for instance Chrome and Edge which are Chromium based and compared both with the same videos but they do not have this issue, so I can confidently say this is Firefox's issue. Hopefully this can be solved.

PS: I did saw one of the older bug tracker forum 3 years ago did mention something like force video to run a different encoder that isn't AV01 in about:config , I did not attempt it as I found it uncomfortable to edit and potentially break my browser.

Asked by Shuroko 3 months ago

Contacting support services

Just received note from my Internet Provider regarding the need to update/check e-mail account settings and not being a computer expert but following their guidance, my p… (read more)

Just received note from my Internet Provider regarding the need to update/check e-mail account settings and not being a computer expert but following their guidance, my present Firefox settings are set to: Connection settings/Configure Proxy Access to the Internet/Use system proxy settings is selected, is this the correct setting? and why is it so difficult in trying to contact Firefox (or is it Mozilla?) what's wrong with giving a simple phone contact number?

I don't particularly do 'Community' contacts or Twitter or any other of these such sites where you invariably go round in circles/- I want a technical/technician (personal contact) answers!

Asked by Alib 3 months ago

Last reply by Dropa 2 months ago

  • Solved

Update fault

After last update V104.0.2 fire fox will not allow me to access router to change settings message given, unable to connect, can I revert to previous version of firefox as… (read more)

After last update V104.0.2 fire fox will not allow me to access router to change settings message given, unable to connect, can I revert to previous version of firefox as always worked before update

Asked by allan.pool 3 months ago

Answered by cor-el 2 months ago

Melaleuca

When I log onto www.melaleuca.com I can navigate through all the products but I CANNOT see the product description! I won't order anything unless I can see the label ing… (read more)

When I log onto www.melaleuca.com I can navigate through all the products but I CANNOT see the product description! I won't order anything unless I can see the label ingredients, quantity, etc. When I double click on the product, all that happens is a blue border appears around the item and that is all. Can you fix this? I've added melaleuca to the add-ons list, but that did not help.

Asked by wood4170 3 months ago

Last reply by cor-el 2 months ago

  • Solved

Sudden change in font

Hi all, Had my text font changed all of a sudden. I'm not sure if I've accidentally pressed a shortcut to change any setting. Image attached also show that this change h… (read more)

Hi all,

Had my text font changed all of a sudden. I'm not sure if I've accidentally pressed a shortcut to change any setting.

Image attached also show that this change has caused some misaligned numbers on a browser.

Is there a way to revert text to my previous settings?

Asked by cyberviper05 3 months ago

Answered by Pete 3 months ago

Wix site is really, really slow

I see others have asked this question, but Firefox responders suggest solutions which have nothing to do with the problem. The problem isn't with Wix or website designers… (read more)

I see others have asked this question, but Firefox responders suggest solutions which have nothing to do with the problem. The problem isn't with Wix or website designers who use this service.

There is no slowness problem using Wix in the Chrome or Edge browsers. This means the problem is with the Firefox browser.

I have never had this slowness problem with Wix before recently, within the last month or so.

I ask you to consider that a recent Firefox update may be at fault.

Please fix this problem. I much prefer to use Firefox as my browser, but if I have to switch to Chrome to use Wix, which plays a significant part in my work, I might as well change over to Chrome completely. That would be a shame, since I've been a Firefox user for many years.

Asked by ewaller.lighthouse 3 months ago