Firefox Support Forum

So I noticed an issue with certain websites a few days ago. I was trying to make a hair appointment online, it was asking me to fill in my email, and the box wouldn't let me click on it. I used a different browser, and it worked just fine. Same thing today: I was trying to make a lab appointment, the next step was verifying I'm not a robot, I clicked the box, and it had a loading circle eternally. I tried it on a different browser, and it worked within seconds, no loading. I've never had this issue with Firefox before! I tried clearing my cookies and cache, and that didn't do anything unfortunately. Let me know what I can do to fix this problem! I normally loved Firefox and it's my main browser, so I'm hoping to resolve this issue. Thanks so much!

I prefer using Firefox as my browser (have done so for years), but recently I have noticed inability to open some hints provided on my family trees on Ancestry.com

When I called Ancestry, they suggested I use a different browser (: - but when I did, I was able to open the hints Firefox won't open. What is the problem? I was also told that another Ancestry user had called in previously with the same problem. PLEASE fix this!

If it helps, I use Windows on an HP Envy laptop (have for some time - wasn't a problem before a month or so ago). Will I hear back from anyone as to when this might be addressed/fixed?

Firefox is not opening. Every time I try to use it, I get the message:

" We're sorry. Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts."

I have submitted the crash report: Crash ID: bp-51f17766-7a20-41dc-ae3d-27ab10240501

I am running it on Fedora 40.

Thank you!

Hello, have been scratching my head for a while on this one. Have a freshly setup install of Debian 12, using Sway (wayland) as my Window Manager. I am really struggling with slowness in Firefox, page loads take easily 15 seconds whereas loading the exact same page in another window at the same time with Chromium Debian build has near instantaneous load times. I've tried the following troubleshooting steps: - Created a new firefox profile - Tried "Troubleshooting Mode" in Firefox - Disabled ipv6 in firefox about:config and in Debian - Tried different DNS servers - Tried different non-debian specific builds of Firefox - Tried Firefox Beta and Firefox Nightly for Debian

None of these steps made any difference, and Chromium has continued to be significantly faster. Am really stuck here and would love to get to the bottom of this as Firefox is the only browser that works with a HiDPI display in Sway without blurryness. Happy to provide any and all diagnostics and reports that are needed. Thanks in advance!

EDIT: It seems to be some kind of networking issue, using a VPN solves it. But still doesn't explain why Chromium would behave differently.

I've reported these issues before with no response. I've uninstalled reinstalled cleared cache and cookies searched another forums et cetera. Why must I manually update when it's set to auto update? When I set controls to ask where to download items it bypasses that and downloads it as a temp file where I have to cut it out of explorer and paste it where I would like to save it.

Edition Windows 11 Home Version 23H2 Installed on ‎3/‎17/‎2024 OS build 22631.3527 Experience Windows Feature Experience Pack 1000.22700.1003.0

Starting today (Apr 30), when trying to open firefox the following message appears:

"Firefox is running, but not responding. The old Firefox process must be closed to open a new window." My options are to close firefox or cancel.

When selecting close firefox, the message will reappear with the same options. I am unable to run.

Steps I have taken: Uninstall Firefox Download latest Install

Message still appears

I am able to start FF with no problem. I open a few tabs and then without warning I can't access any of the sites without closing FF and restarting. Then the whole cycle is repeated. I am considering getting rid of FF this started just over a month ago.

WHY IT LOGGED OUT ALL MY ACCOUNTS FROM TABS WHEN EVER I CLOSE MY BROWSER, I HAVE TO RE-LOGIN AGAIN AND AGAIN, WHICH IS SO SO FRUSTRATING..................................

I'm trying to watch videos on Disney plus and Amazon prime. I can't get them to work. I tried various tutorials but many were irrelevant because they referred to google chrome which I don't even have. I tried checking and unchecking the enable DRM checkbox. Widevine never seems to update. I do not know how to install in manually.

I am trying to log on to my account at SketchUp. At the login page i hit get started and a black page come up except in the top left corner is typed "Firefox not responding" the page hangs a few moments then it takes me back to SketchUp login. I have not had any recent updates done or required since last logged in and that was yesterday all worked well.

latest 124.0.2 causing severe problems, it will near instantly bloat to fill all RAM and SWAP even in safe mode causes system load over 24! only solution is to reboot very problematic on for ex: https://epg.pw/xmltv/epg_CA.xml hard to get a screencap since system is nearly totally unresponsive. RAM is ok SSD is ok MX Linux is ok

Firefox Version: 124.0.2 (64 bit) Windows Version: Windows 10 LTSC 2019 (Version 1809)

When I right click the taskbar and press close Firefox, here comes the interface just as the screenshot uploaded. The blue close button doesn't response no matter how I click it and the Firefox's taskbar is flashing yellow. This bug only occurs on the first window of Firefox and only when user right click the taskbar.

It has been a long time for me wishing that some updates would be released soon to fix this issue, while noting happens. Or this bug is only for me?

I'm running Firefox 102.4.0 ESR (32 bit) on a Win-7 (32 bit) PC.

It works fine. I visit a LOT of websites, it works fine.

Until just now. I'm trying to bring up namecheap.com (a domain registrar) and I'm getting this message:

Secure Connection Failed An error occurred during a connection to www.namecheap.com. security library failure. Error code: SEC_ERROR_LIBRARY_FAILURE

I'm not given any option to alter any FF settings or to otherwise create an exception to "trust" this site to be able to access it.

I've read where changing security.pki.crlite_mode (currently 3) to something else (like 0) and I've tried that, and unless I have to close and restart FF for that to take effect (which I have not done) then that setting doesn't fix the issue.

What exactly is going on here? Why is only THAT SITE giving me problems?

For about 6 months now, I've been having a strange problem with Firefox leaving behind ghost entries on the Win 11 taskbar.

I have a laptop attached to a dock which is connected to multiple monitors. If I have a FF window open on one of those external monitors and disconnect from the dock, all the tabs that were open in that FF window will become ghost entries on the taskbar. (see attached image).

It doesn't matter if I close FF entirely, these entries remain until I restart the computer. If I click on one of them, it opens up a brand new, blank FF window.

Has anyone else experienced this or have any idea what might be going on? I tried doing some investigating a few weeks back and I remember finding something in the task manager about COM Surrogate that seemed connected, but I didn't get beyond that.

Since the update to version 125 Firefox on Windows 11 (all updates installed), when I open a new tab and start typing to the address bar WHILE the VPN to the office is active, Firefox locks up and can not be used anymore.

In taskmanager, there is no spike in memory or cpu usage visible. All I can do at this point is to kill Firefox via taskmanager.

I can enter anything in the address bar of an already open tab with an other website open, I can open new tab from the bookmarks, but I can not open a new tab and start typing in the address bar while the VPN is active.

Once I disable the VPN to the office, everything goes back to normal.

I never had this issue on a previous version of Firefox.

Any ideas whats causing this?

Canvas is working on all other browsers normally, but when I try to login on firefox an error 403 message shows up at the two factor authentification step. I allowed popups already in this browser so that is not the issue.

Hi, I'm hoping to find some help to address crashing that has been happening frequently. The most recent crash has a report ID: bp-47617fc8-55f9-4d32-8713-a4ce40240426 and this happened while in 'troubleshoot' mode.

This is the link to that report: https://crash-stats.mozilla.org/report/index/47617fc8-55f9-4d32-8713-a4ce40240426

Any help in finding a fix would be appreciated. Sincere thanks, V