Cannot stream movies on computer anymore

Today I was no longer able to stream movies on Amazon Prime or Youtube. I watch Amazon movies most nights, watched last night. Tonight I got a message when I tried to con… (read more)

Today I was no longer able to stream movies on Amazon Prime or Youtube. I watch Amazon movies most nights, watched last night. Tonight I got a message when I tried to continue watching a tv series on Amazon that I've watched for weeks. It said I had to update Firefox and told me how, but when I went thru the process Firefox said it was up to date. On Youtube I got an error msg. 99,999 . What is happening?

Asked by Shona Browne 4 months ago

Last reply by James 4 months ago

Bug: Frequent failure of moving bookmarks around within bookmarks menu

Been using Firefox since the 90s and been on Mac since 2000s. This problem has been happening for about a year, throughout three macbooks (my old one, a temp one, and my … (read more)

Been using Firefox since the 90s and been on Mac since 2000s. This problem has been happening for about a year, throughout three macbooks (my old one, a temp one, and my new one) and multiple Firefox updates. I'm always updated and always clear cookies daily.

The failure to move bookmarks I can overcome by rebooting Firefox with a Forced Quit. If I only have to do this every few weeks, then no biggy reinserting all my passwords for all the different sites I use (and no, I don't want to use password managers, I don't trust them)

Today it happened within hours of Force Quitting Firefox, this is too much!!!

The only reason I didn't report this problem earlier is I simply expected an eventual newer version of Firefox to fix this bug.

Firefox 133.0

Normal behaviour: click-drag bookmark within bookmark menu pull-down to position where I want bookmark Failure behaviour: click-drag fails to move bookmark, until I reboot Firefox, then it works again

Asked by TNT666 4 months ago

Last reply by TechHorse 3 months ago

Firefox and Chrome crash eachother

I've asked about this before but got no help Firefox is my browser of choice. Occasionally, I find in necessary to use Chrome. The vast majority of time, when are bo… (read more)

I've asked about this before but got no help Firefox is my browser of choice. Occasionally, I find in necessary to use Chrome.

The vast majority of time, when are both are active at the same time, one or both crash, like today. Firefox closed abruptly, then the crash report appeared. I have the crash report. Chrome froze up, and had to be shut down in Task Manager.

It only occurs in this scenario. Rarely does Firefox crash otherwise.

Can someone please advise where to go to get help?

Asked by noel_envode 5 months ago

Last reply by jonzn4SUSE 4 months ago

New Tabs don't open sites

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already o… (read more)

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already open tabs with sites generally still work, but sometimes crash the tabs after a bit. We've tried starting without extensions, uninstalling and reinstalling FF, changing the profile, logging in the PC (Win 10, up to date) with a different login, running SFC and DISM on the PC, and just about everything else.

Opening the FF console shows this message when the tab just rocks the period:

WindowsJumpLists: Failed to fetch favicon for https://online.adp.com/signin/v1/?APPID=WFNPortal&productId=80e309c3-7085-bae1-e053-3505430b5495&returnURL=https://workforcenow.adp.com/&callingAppId=WFN&TARGET=-SM-https://workforcenow.adp.com/theme/admin.html NS_ERROR_FAILURE: WindowsJumpLists.sys.mjs:257:29

Edge works perfectly (and unfortunately, I'm having to use Edge to enter this ticket.). Other applications don't have any issues. I'm not having this issue on 2 other similar PCs I have that run FF, only this one.

Any ideas of what might be the issue with FF on this PC? Thanks, Alex

Asked by unkiealex 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Green video playback after update

I did some googling first and it seems to be an on and off issue mozilla has had with years. Anyway, whenever I play a video (be it youtube, twitter, instagram, even gifs… (read more)

I did some googling first and it seems to be an on and off issue mozilla has had with years. Anyway, whenever I play a video (be it youtube, twitter, instagram, even gifs on twitter actually) the video will often mess up and become a chaotic jumbled garbled up mess of green with junk artifacts over the video. The audio will play fine. It's like watching a scrambled TV station from a 90s bootleg cablebox, but green.

This issue doesn't exist in any of my other browsers.

I'd love to continue supporting Firefox instead of Chrome, but this is a persistent issue across the entire internet, so it's kinda obvious I need to stop using Firefox until this is patched. Thanks.

Asked by Danno Palmer 4 months ago

Last reply by jonzn4SUSE 4 months ago

Firefox is being blocked by some websites

Firefox is blocked by some websites, saying it is a bot, have you had this happen? You have been blocked. Why? Something about the behaviour of the browser has caught o… (read more)

Firefox is blocked by some websites, saying it is a bot, have you had this happen?


You have been blocked. Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

   You are browsing and clicking at a speed much faster than expected of a human being.
   Something is preventing JavaScript from working on your computer.
   There is a robot on the same network (IP XXX.XX.X.XXX) as you.

Having problems accessing the site? ID: 94831524-4e90-ef07-e13c-4a98e17bf644

Asked by guy36 5 months ago

Last reply by rij 5 months ago

Problem With Firefox

Attachment is a screenshot shows task manger shows there are 64 open files open, when I have only 4 windows open. What would causing this? Over night Firefox closes and … (read more)

Attachment is a screenshot shows task manger shows there are 64 open files open, when I have only 4 windows open. What would causing this?

Over night Firefox closes and close all my open windows. I need the windows remain open.

Thank you for sharing your wisdom with me.

Asked by RocketNut 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Since FF v133.0 when maximized causes Windows taskbar to not appear when moving the mouse to the bottom of the screen

After updating to v 133.0, when maximizing Firefox (not F11 fullscreen), a taskbar that is set to "auto-hide" will no longer unhide when mousing to the bottom of the scre… (read more)

After updating to v 133.0, when maximizing Firefox (not F11 fullscreen), a taskbar that is set to "auto-hide" will no longer unhide when mousing to the bottom of the screen. This did not occur with the previous version (132.0.2).

This behavior is also unaffected by the "devtools.toolbox.alwaysOnTop" setting in about:config as i've tried switching from the default "true" to "false".

Update: Still persists in 136.0.2

Asked by Michael Chan 4 months ago

Last reply by share666 3 weeks ago

Tab function

I am trying to move one tab from one window to another. It says I should be able to move it just by clicking on the tab and dragging it to the window I want to move it t… (read more)

I am trying to move one tab from one window to another. It says I should be able to move it just by clicking on the tab and dragging it to the window I want to move it to. But, when I try this nothing happens, it won't move.

Want can I do to resolve this?

Thanks

Asked by curt_hoagland 4 months ago

Last reply by cor-el 4 months ago

Yandex or Google image search CPU clock full throttle (4.51ghz)

when doing image search (not by words ) in Yandex or Google the CPU clock is at full throttle (4.51ghz) And the pc starts to heat and slow down. on any other usage the p… (read more)

when doing image search (not by words ) in Yandex or Google the CPU clock is at full throttle (4.51ghz) And the pc starts to heat and slow down. on any other usage the pc is great . 8cores 16threads NVME 3X4 32gb ram gtx 3060 There is no issue on : ungoogled chromium_129.0.6668.100-1.1_windows_x64

Asked by yoni inoy 5 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Can't connect on FF with NordVPN

Hi, I'm on OS Windows 11 and the latest version of FF (133). I also use NordVPN; I can access the web via Edge and Chrome with VPN, but for the last month, it doesn't wo… (read more)

Hi,

I'm on OS Windows 11 and the latest version of FF (133). I also use NordVPN; I can access the web via Edge and Chrome with VPN, but for the last month, it doesn't work with FF. What could be the problem?

Asked by Bill_Blackman 4 months ago

Last reply by jonzn4SUSE 4 months ago

Goggle meet tells me I don't have a camera

I used goggle meet 3 times today. The first time, it worked just fine. The second time, worked even better than the first. The third time it says I don't have a camera ev… (read more)

I used goggle meet 3 times today. The first time, it worked just fine. The second time, worked even better than the first. The third time it says I don't have a camera even though it worked earlier. I can't seem to figure it out! I have let all the permissions allow my camera but it still won't work...

Asked by Jacie 5 months ago

Last reply by jonzn4SUSE 4 months ago

Firefox very slow to load some websites lately

At some point in the last few weeks -- possibly after an upgrade -- I've noticed that some websites such as the Washington Post and Fidelity can take minutes rather than … (read more)

At some point in the last few weeks -- possibly after an upgrade -- I've noticed that some websites such as the Washington Post and Fidelity can take minutes rather than seconds to load. The problem doesn't seem to be with the sites themselves (because they load fine on Chrome) or with my hardware (because exactly the same thing happens on both of my computers). Has anyone else noticed this?

( I'm running Firefox 131.0.3 on Windows.)

Asked by BlebNevus1015 5 months ago

Last reply by jonzn4SUSE 1 month ago

Sidebar in Windows 11 Pro

I am so frustrated. Although I'm relatively computer literate, I cannot find a way to stop that sidebar from opening up on Firefox Browser 133.0. I'm using Windows 11 P… (read more)

I am so frustrated. Although I'm relatively computer literate, I cannot find a way to stop that sidebar from opening up on Firefox Browser 133.0. I'm using Windows 11 Pro. I can find no button that allows me to either delete it or prevent it from opening. For heavens sake, not everyone wants all this stuff. I just want a great browser with minimal things to have to deal with. It is irritating to have to deal with this when there appears to be no simple solution to get rid of it. I do not feel comfortable with having to try to delete a profile element. Just give me the button to say I don't want it showing up when I open Firefox on my computer. It can't be that difficult. I use the menu bar at the top of the page to deal with bookmarks. I don't need a sidebar. Give me the option to get rid of it. It will always be there to hit the button on again if I choose to but I know I never will. It interferes with my page. If it isn't fixing something that is broken, and you want to try new things, fine. But give me the option to delete it from my experience.

Asked by wordperfectqueen 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Is it normal FF (developer edition) is consuming more than 2Gb of RAM (with only one tab opened)?

Firefox consumes almost 2Gb of RAM with only one tab open. I find this surprising, and it's a major performance issue for me. Do you have an explanation or solutions to … (read more)

Firefox consumes almost 2Gb of RAM with only one tab open. I find this surprising, and it's a major performance issue for me.

Do you have an explanation or solutions to reduce this memory overconsumption?

Asked by Triggered Woody 4 months ago

Last reply by cor-el 4 months ago

Generic Wayland icon appears in Task Switcher instead of Firefox icon

Firefox does not seem to be properly configured for Wayland on KDE Plasma 6.x systems. The generic "Wayland" logo appears in task switcher instead of the Firefox logo. F… (read more)

Firefox does not seem to be properly configured for Wayland on KDE Plasma 6.x systems. The generic "Wayland" logo appears in task switcher instead of the Firefox logo. Firefox is the only program I have with this issue. Setting desktop name (org.mozilla.firefox) as a property in the Window and Application Manager settings does not resolve the issue.

Asked by John Gahbauer 5 months ago

Last reply by jonzn4SUSE 5 months ago

Accessing Documents through Google Drive using Firefox

When open Google Drive using Firefox, I cannot click on any documents. I can open folders but the documents in these folders I cannot open. I can open Google Docs and the… (read more)

When open Google Drive using Firefox, I cannot click on any documents. I can open folders but the documents in these folders I cannot open. I can open Google Docs and then access documents but all documents through Google Drive including in the Shared Folder are greyed out and when I click on any of these I get the pop up "This file cannot be opened because you're offline." I can access Google Drive and its documents using Chrome. I would prefer to use Firefox.

I have updated Firefox, cleared the history, and emptied cache and cookies. I also logged out of and then back into my gmail account.

The image shows what the drive looks like when opened in Firefox.

Asked by bloodrose_13 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Tabs crashing often

My Firefox on windows 10 crashes tabs OFTEN. Mostly is seems to be Facebook and YouTube tabs, but other tabs will crash and this morning, the Firefox start page tab crash… (read more)

My Firefox on windows 10 crashes tabs OFTEN. Mostly is seems to be Facebook and YouTube tabs, but other tabs will crash and this morning, the Firefox start page tab crashed. I've done "refreshes", I've uninstalled and deleted the folder and re-installed, I've checked the SSD for errors. Nothing appears in the event viewer. Is there some way to definitively figure what is causing this?

Asked by rsantone 4 months ago

Last reply by jonzn4SUSE 4 months ago