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My modem says my version of Mozilla Firefox is unsupported

When I log into my modem it sends me a banner notification my "version of Mozilla Firefox is unsupported. Your gateway's web interface has been tested to work with a min… (read more)

When I log into my modem it sends me a banner notification my "version of Mozilla Firefox is unsupported. Your gateway's web interface has been tested to work with a minimum version of 63.0.3. You may proceed with an unsupported version." However, when I am in my browser, and select Help--> About Firefox--> it shows I am on version 136.0.4 and up to date. When I access my modem, why does my modem say my browser is out of date when it isn't? Does my modem have a different browser version from my computer, and if so, how do I update that? Thanks in advance for any guidance.

Asked by godsend369 2 months ago

Last reply by James (On Leave) 2 months ago

Comment sections not displaying on some sites

The comment section on various sites is no longer displaying, The Federalist, Townhall, Pjmedia, Hotair, Redstate. All use disqus.com. Settings under privacy and securi… (read more)

The comment section on various sites is no longer displaying, The Federalist, Townhall, Pjmedia, Hotair, Redstate. All use disqus.com. Settings under privacy and security set to standard. Manage exceptions list all these, including disqus. Turned off, restarted, reloaded sites (not from bookmarks). Works on Edge but not Firefox. Do I just discontinue using Firefox and be done with this? Just checked Firefox for updates-says mine is up-to-date, version 136.0.2.

Asked by hdbc.lcnm 3 months ago

Last reply by jonzn4SUSE 3 months ago

Gmail and B of A page access

Is anyone else having issues with some pages refusing to load over the last few days. My Gmail account and my Bank of America page became intermittent over the last few d… (read more)

Is anyone else having issues with some pages refusing to load over the last few days. My Gmail account and my Bank of America page became intermittent over the last few days and now simply refuse to load. Both readily load on my Android phone and also load on the computer in question with Microsoft Edge. Has there been an update I missed or any other issue with such pages suddenly becoming incompatible with Firefox?

Asked by Kevin Stone 3 months ago

Last reply by James (On Leave) 3 months ago

DuckDuckGo searches not working

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches… (read more)

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches that I did weeks ago simply come up blank. (see screenshot) When I searched in Google, it completed just fine. The same when I switched browsers (Chrome and Safari). This must be connected to a recent update either in Firefox or DuckDuckGo, but I can't seem to find information on how to fix it. Thanks for your help.

Asked by alj5 3 months ago

Last reply by James (On Leave) 3 months ago

Youtube. starts with ad and never displays skip or plays videos

what settings have i screwed up on youtube.; always have to watch full advertisement and never displays skip icon to move into subject. what do i need to do to re… (read more)

what settings have i screwed up on youtube.; always have to watch full advertisement and never displays skip icon to move into subject.

what do i need to do to rectify this. i am mozila challenged :)

Asked by TOM 2 months ago

Last reply by jeff-g 2 months ago

Remove hotkey for "Perplexity AI"

Dear, I use a hotkey for the screen-capture program "Snagit". The hotkey is: CTRL-SHFT-P However, it now seems that also the AI-search program "Perlexity" uses the same… (read more)

Dear,

I use a hotkey for the screen-capture program "Snagit". The hotkey is: CTRL-SHFT-P

However, it now seems that also the AI-search program "Perlexity" uses the same hotkey.

Where can I remove the shortkey for Perplexity?

Asked by Kees Tak 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Tabs crash unless Firefox Destop is running in Windows 8 compatibility mode

Firefox Desktop (x64) worked normally until the version 135 update was installed. Now tabs (even a single tab) crash after startup unless Firefox is run in troubleshootin… (read more)

Firefox Desktop (x64) worked normally until the version 135 update was installed. Now tabs (even a single tab) crash after startup unless Firefox is run in troubleshooting mode or Windows 8 compatibility mode. OS is Windows 10 Pro (x64) 22H2 on ThinkPad E495 (AMD Ryzen 5 3500U) Things that haven't resolved the problem: - Remove extensions and themes - Refresh Firefox - Reinstall Firefox - Updating Visual C++ 2015-2022 with Redistributable (x64) version 14.42.34438 - Updating Firefox to version 135.0.1 and subsequently to version 136.0, however updater only works in Windows 8 compatibility mode - Full system scan for malware (none found) Note: Extensions NoScript and Cookie AutoDelete work normally with Firefox running in Windows 8 compatibility mode.

Asked by HeathR 3 months ago

Last reply by jonzn4SUSE 3 months ago

Please add a bookmarks icon to address bar.

I am tired of clicking and scrolling and clicking and scrolling to find something I use constantly. It's fine to bury "settings" in a menu because I only use it once or t… (read more)

I am tired of clicking and scrolling and clicking and scrolling to find something I use constantly. It's fine to bury "settings" in a menu because I only use it once or twice. But things that we constantly use daily should be prominently displayed front and center. When I make a user interface I always make the daily use items as easy as possible. Rare use items can be hidden away in a submenu because it will only rarely irritate users, and in fact, if it can be destructive, it should be buried deep in the menu tree so you don't click it by accident.

Asked by Eric Canzler 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

When starting Firefox on a blank start tab, it asks for the stored logins "Master Password" twice.

In Firefox, it's possible to store logins, and then assign a Master Password to protect those stored logins. In the newest version of Firefox desktop for Windows (136.0 … (read more)

In Firefox, it's possible to store logins, and then assign a Master Password to protect those stored logins.

In the newest version of Firefox desktop for Windows (136.0 - 64 bit) - it asks for the Master Password twice, even when only showing a blank start tab.

Normally, it will first asks for the Master Password, when you browse to a website, that has a stored login. Is it a bug or a new security feature?? - anyway, I find it very, very annoying.

Asked by Thomas Elbek 3 months ago

Last reply by TechHorse 3 months ago

Too many logon pop-ups

Hello, My university requires me to logon to use campus services every 24 hours. Upon expiration of the logon credential after the 24 hour period, a logon window will p… (read more)

Hello,

My university requires me to logon to use campus services every 24 hours. Upon expiration of the logon credential after the 24 hour period, a logon window will prompt to re-enter credentials. The problem is that it will continue to prompt log in with new pop up windows every few minutes so if I don't log in, for example, over night, I'll wake up to hundreds of log on window pop ups. This creates system wide slowdown due to memory resources being maxed out. I can't enable universal pop up blocks as the systems I require use pop ups and having to open each pop up manually does work in my workflow. Any solutions? Thank you!

Asked by dwoo124 3 months ago

Last reply by markwarner22 3 months ago

Restoring System

My computer displays were dramatically different one morning a couple of days ago, as MS Edge seems to have overtaken control of my system, which included changing the di… (read more)

My computer displays were dramatically different one morning a couple of days ago, as MS Edge seems to have overtaken control of my system, which included changing the displays on my monitors. I have restored the system to a few days ago when the system was correct, but the restore resulted in the same Edge displays. With considerable effort to overcome Edge, I have also made Firefox my default browser. After resetting and restarting, my One Note pages are still no longer available and my displays have not changed from the Edge-changed ones. Any additional ideas? Please?

Asked by Linda141 3 months ago

Last reply by markwarner22 3 months ago

Roboform extension not working with 1.9.1b (Firefox 136.0.1)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to… (read more)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to use the the extension - no offer to fill passwords, etc.

Can I revert to previous version of the browser?

Asked by Richard McDonald 3 months ago

Last reply by markwarner22 3 months ago

Update wiped out Settings

I'm trying to get my settings & themes back after an update, and nothing is working. I can't even open bookmarks on the bookmarks toolbar. I just get "new tab" with… (read more)

I'm trying to get my settings & themes back after an update, and nothing is working. I can't even open bookmarks on the bookmarks toolbar. I just get "new tab" with the dots moving like it's searching for a site.

Asked by JODY10 3 months ago

Last reply by jonzn4SUSE 3 months ago

Sound Disappear on Youtube & other Platforms

I'm facing this problem of sound disappearance. I was casually browsing on YouTube when suddenly my sound went off. I thought maybe it was the internet but no everything… (read more)

I'm facing this problem of sound disappearance. I was casually browsing on YouTube when suddenly my sound went off. I thought maybe it was the internet but no everything was okay I also checked my speaker it was ok. Then I found out Firefox was unable to generate any sound. I tried to re-install but didn't work. Can you give me a solution?

Asked by Emon Hasan 3 months ago

Last reply by jonzn4SUSE 3 months ago

M&T Bank Website Doesn't Work With Firefox

Ever since I updated last week, one website that I use will not work. Whenever I try to log in to the M&T Online Banking website, it blocks me and says "M&T Onlin… (read more)

Ever since I updated last week, one website that I use will not work. Whenever I try to log in to the M&T Online Banking website, it blocks me and says "M&T Online Banking Is Temporarily Unavailable." The app works on my phone and I can log in through Chrome, it's only on Firefox that I'm getting this problem. I called M&T Bank and they confirmed that it's a problem with Firefox. Something is blocking me but I don't know what it is. I am not using a VPN or adblocker.

Asked by The Scraggler 3 months ago

Last reply by markwarner22 3 months ago

delete pop up blocker

I can't get to my yahoo email account because they say I have an ad blocker. As far as I can tell there is no ad blocker on my computer. I've never added on and on the ga… (read more)

I can't get to my yahoo email account because they say I have an ad blocker. As far as I can tell there is no ad blocker on my computer. I've never added on and on the game I play ads come on all the time. I would love to find anything on where to even find where an ad blocker would be on my computer. I've searched add ons and extensions and apps and everything I can think of and no ad blocker. Please help

Asked by bpssd 3 months ago

Last reply by markwarner22 3 months ago