Firefox Support Forum

Hi all,

Apple has revised/updated their iCloud web portal. The backspace key no longer registers in the iCloud Calendar app on the web. This is specific to Firefox on Windows - I've tried other web browsers to access iCloud web portal and Chrome's backspace key registers so its not an Apple iCloud problem, just Firefox. Is there a setting or do I have to wait for an update?

Thanks in advance.

Used firefox for many years on all my computers using OS 7 and 10 but today when I clicked on firefox I got news feeds . I have been trying all day to remove them , I might also add that all others computers with my account on has also got the same news feeds on .

How do I remove them I even tried to restore my windows 10 desk top today to a early date but now that computer wont even boot up .

Will someone please tell me how to remover the news feeds .

Many Thanks

Why does FireFox not allow me to play videos in Youtube above the resolution 360p. Since now FireFox won't allow me to play YouTube videos from 720p or 1080p anymore. While other browser's allow me to play above 360p up to 4K resolution. What is going on with FireFox this never happen before until the upgrade of FireFox in Manajaro ARM.

I have a macbook pro. For some reason the time zone in the browser is one hour behind. Every page I go to asks me to use my current location, but still, the time zone doesn't update. The other browsers work just fine. I uninstalled and reinstalled Firefox, deleted cookies, but nothing worked.

Please advice

thx

Firefox browser had failed repeatedly when trying to display sections within 2 websites. I receive "Can not load the page" at Blue Cross and Blue Shield and download freezes the page, site and my computer at a credit card company- requiring end task and complete shut down of computer. This has been occurring for 2 months. I do not have any issue loading these sites or sections via Edge or Chrome. Will this be corrected with the name change? Will there be another browser page that is more reliable?

If not, you don’t need to change your name on Firefox browser. You can just close it down and I will move to Edge or Chrome.

None of your Troubleshooting answers on your Support page covers my situation. I have cleared history, verified settings based on internet articles from others with this issue. Please have someone contact me directly. I’m tired of trying to fix this issue with your browser.

In trying to use features of various apps, the app tries to connect to Firefox, resulting in an error message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." But in fact, Firefox IS running. An example of this problem is invoking updates of some apps; another is in Zoom trying to login using SSO. It leaves me stuck, and the only solution I have found is to use Edge instead of Firefox.

I'm encountering consistent video playback issues on Firefox while running Fedora 38. The error message I receive when attempting to play videos from certain sites, notably LinkedIn and Twitter (now X), is:

• The media playback was aborted due to a corruption problem or because the media used features your browser did not support.*

Furthermore, when examining Firefox's console while attempting to play a video, I observed the following error:

• [Child 5999, MediaDecoderStateMachine #1] WARNING: Decoder=7fdb3c55a100 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - mozilla::MediaResult mozilla::FFmpegDataDecoder<60>::InitDecoder(AVDictionary**): Couldn't open avcodec: file /builddir/build/BUILD/firefox-118.0/dom/media/MediaDecoderStateMachineBase.cpp:166*

Steps to Reproduce: 1. Navigate to LinkedIn or X (previously Twitter). 2. Attempt to play any video content. 3. Observe the aforementioned error.

Additional Details: - OS: Fedora 38 - Firefox version: Initially 117.0.1, then updated to 118, both 64-bit. - This issue does not occur on Google Chrome on the same system. - I have attempted the following troubleshooting steps without success:

 1. Updated Firefox to the latest version.
 2. Enabled DRM content.
 3. Booted Firefox in Safe Mode.
 4. Disabled hardware acceleration.
 5. Cleared cache and cookies.
 6. Used a Flatpak version of Firefox.

This issue has significantly impacted my user experience, and I hope to find a resolution soon. Any assistance or guidance would be greatly appreciated.

Thank you!

Hello!

I have the problem that every of my most visited sites are loading normal fast except for YouTube.

YouTube needs about 2 to 3 seconds to load the site itself and the thumbnails like "lagging" pictures which are rendering real slow while my other most visited sites like Twitch, Reddit or Twitter are loading in about 1 second or less. (i have installed the "Page Load Time" addon to check that).

I have only installed uBlock and nothing else.

Hello,

Amazon Prime no longer saves my place in TV series I'm watching. If I was 15 minutes in on episode 9 of something, when I came back it would still be in the same place, even months later. Now it doesn't do that anymore, even if I come back a few minutes later.

Amazon says Amazon Prime does not work very well on Firefox, and my issue does work fine on the other browsers, but I don't want to use them if I can avoid it. Firefox works fine for Hulu and Netflix and the others. I don't have any other issues with Firefox other than this one.

Does anyone know anything about this and possibly how to make it work like it used to?

Thank you.

Firefox v. 118.0.1 64 bit Windows 11 Pro

I'm no longer able to log in to BankofAmerica.com using Firefox but can do so with Chrome. BofA tells me that Firefox is most likely put a block that isn't showing up. Can you remove that block or tell me where to find the block to all Bank of America to log in to my account?

Firefox seems to crash repeatedly and generates no crash reports, just freezes up my pc. It works in troubleshooting mode but even after refreshing, the problem persists. Surprisingly, it will consistently crash if I go to `about:support` (except in troubleshooting mode). Any help would be appreciated!

When I download a pdf from ebay and try to open it with firefox or adobe it is saying undefined I can open other pdf's with no problem , I have contacted ebay and they have indicated that the problem is not on their system , I have obviously altered something and don't know how to reverse it , previously it would open the ebay PDF's no bother ,can you advise what the settings should be

Since my last Firefox update, tabs crash or freeze and cannot be resolved. Each time, I have to shut down Firefox to open a tab. This makes shopping impossible as links to payments do not respond or say they are loading but never load. I have tried all the possible solutions and fixes mentioned on here but nothing is working. I have never had any trouble with Firefox before so this is a pain.

I use ZoneAlarm Extreme Security NextGen and since its last auto update on 12 October 2023, using FaceBook to play Family Farm game causes Firefox to repeatedly crash.

I don't use google as my default search and yet whenever i start typing g or go or goo, etc. the search option automatically becomes a google search. I don't even have google as a search engine option in my settings. how do i get that to stop doing that.

My website keeps coming up as deceptive via Firefox. According to the hosting site (Wix) none of the other scanners are flagging it. We have tried everything and Wix says it could be a false positive. How can I get rid of the flag?

Thanks,

right click menu copy not clickable,cant copy but when I hit ctrl + c and copy something first then i can copy within the right menu fine with the same site, and no this is not a site issue chromium works just fine.

Hello. I don't know what happened. Ive had FIREFOX since I got my computer almost 9 years ago. I really like them. I turned on the computer this morning, and it's ALL BING!!! I don't want BING. FIREFOX was the BEST!!! I don't know what happened. I'm old and I don't know a lot about computers. Could you please help me? Thank you so much. I honestly just turn this on and off. I don't know how to do any "fancy" things with a computer. Thank you so much, for knowing so much. Sorry to say, I don't know that much.