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Poor instructions on "Ask your question" page.

I just found out the hard way that trying to add troubleshooting information to a question can cause one to lose whatever was written as clicking "try these manual steps"… (read more)

I just found out the hard way that trying to add troubleshooting information to a question can cause one to lose whatever was written as clicking "try these manual steps" opens in the same tab and erases everything one has written.

"Troubleshooting Information (optional): We can't automatically get your browser's troubleshooting data, please try these manual steps."

Please add a note that clicking on "try these manual steps" will cause you to lose everything you have typed in previously - so right click and click "Open link in new tab"

(using FF 142.0.1 on a Windows 11 laptop)

Asked by msprinker 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Unhappy With New "AI Future" for Firefox

As a stakeholder, I am unhappy with Anthony Enzor-DeMeo's ideas to incorporate more AI into the Firefox browser in the future. Most internet browsers are using AI nowaday… (read more)

As a stakeholder, I am unhappy with Anthony Enzor-DeMeo's ideas to incorporate more AI into the Firefox browser in the future. Most internet browsers are using AI nowadays, and I think Firefox's lack of AI makes it a very appealing browser for users. This is because new AI technology annoys many people. As other browsers continue to incorperate more and more AI, this will increase Firefox's appeal for users who are annoyed with AI.

Overall, I think Firefox will be a much better browser if it does not incorperate AI. It will mean a lot to me if these concerns are taken into account. Thank you for all that you have done.

Sincerely, Eli Buikema

Asked by Eli Buikema 3 weeks ago

Last reply by oranoo99 3 weeks ago

I am not too computer literate so I may need help with all of the new things that Mozilla/Firefox is wanting me to do.

I need step by step instructions in order to make the changes that Mozilla/Firefox wants me to do. I have also been having medical issues which is affecting me mentally. … (read more)

I need step by step instructions in order to make the changes that Mozilla/Firefox wants me to do. I have also been having medical issues which is affecting me mentally. Right now I am totally confused, and I don't know what to do.

Asked by Marian Jean 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

NO AI IN MOZILLA! What can we do to prevent the AI slop?

I am so disappointing in the CEO's decision to push AI. Firefox has a very dedicated following BECAUSE it does not push AI and all the other shady things other Browsers p… (read more)

I am so disappointing in the CEO's decision to push AI. Firefox has a very dedicated following BECAUSE it does not push AI and all the other shady things other Browsers push. Everyone I know will stop using Mozilla browsers if they continue on in implementing AI.

I have spent so many hours deleting every sneaky file, disabling every program, having all firewalls block any AI. (I really do need to switch to Linux with the amount of time I spend on this lol...)

How do we contact the higher ups? If large numbers of users emailed/heck even wrote (making a point that we will delete our Mozilla accounts if AI happens) maybe it could help? Or a petition?

Asked by jessica.s.jung 3 weeks ago

Last reply by Paul 3 weeks ago

Lack of customer support and disdain for users of Firefox

Mozilla's business model of not providing actual technical support for Firefox is the reason I will look for other browsers to use. If enough users avoid Firefox, their a… (read more)

Mozilla's business model of not providing actual technical support for Firefox is the reason I will look for other browsers to use. If enough users avoid Firefox, their advertising revenues will dry up, and they will either go out of business, or start caring about their users. This is a horrible, unsustainable business model. business model.

Asked by ewdavie 2 days ago

Last reply by James 2 days ago

Feedback

I’ve been trying for 30 minutes to find how to just give Mozilla feedback. It’s intentional. These ghouls don’t want to hear how they are ruining our software

Asked by pzkn5yph8m 3 weeks ago

Last reply by wirkutskijkarl 3 weeks ago

Dashlane Passwords recovery??

Good morning, I have been using the Dashlane Password system on my desktop for several years and it works great with Firefox, however, Firefox was recently upgraded (aut… (read more)

Good morning,

I have been using the Dashlane Password system on my desktop for several years and it works great with Firefox, however, Firefox was recently upgraded (automatically) to Firefox version 145. Now I can no longer access the Dashlane application which contains all of my passwords. What should I do to recover my Dashlane application?

Asked by gcanter 1 month ago

Last reply by Denys 1 month ago

Don't add AI

Just wanted to add my voice and say that I'm seriously disappointed with the change in the company's stance regarding generative AI. I only started using firefox recently… (read more)

Just wanted to add my voice and say that I'm seriously disappointed with the change in the company's stance regarding generative AI. I only started using firefox recently, specifically because it doesn't shove AI slop down my throat, and of course that's already changing. The literal only consolation is that it sounds like I'll be able to turn it off in settings, but that isn't good enough. At this rate the enshittification of the entire internet is looking inevitable...

Asked by burtojax 4 weeks ago

Last reply by Paul 3 weeks ago

Don't add more AI

Like many others, I had switched over to Firefox because it was the most secure and AI-free option out there. I was willing to accept there would be minimal AI "features"… (read more)

Like many others, I had switched over to Firefox because it was the most secure and AI-free option out there. I was willing to accept there would be minimal AI "features" as long as I was able to disable them immediately, which I did. Pushing for more will only alienate the users and make the overall user experience worse. I am tired of checking every second picture if it's AI generated. I am tired of seeing AI generated articles. I never read the AI summaries because who knows when they'll tell me to add glue to my pizza to make the cheese stick more. We already have studies that show generative AI affects an individual's capacity for thought. I have people in my life that are being affected by it. Firefox, being the only non-Chromium based browser, is basically a beacon of normalcy in all this bullshit. Don't mess up the trust of your community by stooping so low. If we wanted AI slop we would be using Google Chrome.

Asked by jk98 4 weeks ago

Last reply by Paul 3 weeks ago