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Possible infection on Firefox

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only vari… (read more)

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only variabole part of message shown apart from first one).This is occuring 50+ times a day but does not occur using Edge, so it appears to be related to Firefox. PLEASE help. Norton have not helped with this. Thank you- Colin O'Brien

Asked by colin_obrien 4 months ago

Answered by colin_obrien 4 months ago

  • Solved

Can't sign into Hotmail.

For the past 2 months I've found it very difficult to sign into my Hotmail account using Firefox. Microsoft keep telling me to use a VPN or another device. I like answer… (read more)

For the past 2 months I've found it very difficult to sign into my Hotmail account using Firefox. Microsoft keep telling me to use a VPN or another device. I like answering emails on my computer because of its large screen. I've tried signing in about 2000 times now. Firefox told me they can't help me because I'm not a Mozilla subscriber even though they own Firefox. Microsoft told me it's Mozilla's problem. Can anyone help me please. John in the Philippines.

Asked by John O'Kane 3 months ago

Answered by John O'Kane 3 months ago

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Cannot connect with CaptCHA

I am trying to connect with my utility provider online. When I try to log in, I give my name and password. It comes up with a CAPTCHA screen. I click on the items but … (read more)

I am trying to connect with my utility provider online. When I try to log in, I give my name and password. It comes up with a CAPTCHA screen. I click on the items but I just keep getting another screen. After a dozen screens it says CAPTCHA will time out in 2 minutes.

Does anyone have any ideas what could be blocking it?

Asked by MarshaInFlorida 4 months ago

Answered by MarshaInFlorida 4 months ago

  • Solved

webcam, microphone not accessible

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other… (read more)

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other sites until I resolve this problem. Previously I had no problem with my webcam but recently had to get new pc with windows 11 & needs to configure my pc to address this issue. I have another appt scheduled with another doctor & need to fix this problem asap Thanks

Asked by mxereas 4 months ago

Answered by jonzn4SUSE 3 months ago

  • Solved

Using canvas/context to scale an image that displays ok before removes the image data, ok in Chome/Safari.

The app sizes two adjacent images to the same height. Maybe there's a better approach? This works, in that I see the original image displayed at the wrong size: //im… (read more)

The app sizes two adjacent images to the same height. Maybe there's a better approach?

This works, in that I see the original image displayed at the wrong size:

   //img.src = imgsrc.src;

This sizes the image but without the data (black square for toDataURL w/ image/jpeg) in FF, but not Chrome and Safari:

   var canvas = document.createElement( 'canvas' );
   canvas.width = width;
   canvas.height = avail_height;
   var context = canvas.getContext( '2d' );
   // Tried/failed: Fill white background for JPEG export
   //context.fillStyle = '#fff';
   //context.fillRect(0, 0, canvas.width, canvas.height);
   context.drawImage( imgsrc, 0, 0, canvas.width, canvas.height);
   context.lineWidth = 150; // ??
   img.src = canvas.toDataURL('image/jpeg', 0.92);
   img.onmousedown = disableDragging; // for FF
   img.style.opacity = "1.0"

The page is the view.html one gets to via Enter on phobrain.com.

Asked by phobrain 3 months ago

Answered by Paul 3 months ago

  • Solved

Linux / Plasma 6.4/Wayland (amd gpu) After enabling HDR in firefox - all non HDR (youtube) content just shows green sceen

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland) I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks am… (read more)

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland)

I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks amazing!) however.. I have an issue in that all non HDR content doesn’t show any video (I have sound) just a green sceen (see screen shot) including all ads.

Any idea how to work round this ?

I have AMD 7800 GPU .

Cheers

Asked by morgan cox 3 months ago

Answered by morgan cox 3 months ago

  • Solved

Images from canvas black or transparent: img.src = canvas.toDataURL(); // FF: 'image/jpeg'=black. Png,webp,default=transparent.

I don't know if this ever worked in FF, since I've been on Chrome a while. I tried canvas.toBlob() in FF without a solution. The behavior is the same whether the served … (read more)

I don't know if this ever worked in FF, since I've been on Chrome a while. I tried canvas.toBlob() in FF without a solution.

The behavior is the same whether the served image is jpg or webp. A Servlet delivers the image data, here in webp:

          response.setHeader("Content-Type", "image/webp");

On page, I use a canvas thus => see '// FIREFOX'

     var canvas = document.createElement( 'canvas' );
     canvas.width = width;
     canvas.height = avail_height;
     var context = canvas.getContext( '2d' );
     context.drawImage( imgsrc, 0, 0, width, avail_height);
     context.lineWidth = 150;
     // FIREFOX: canvas.toDataURL('image/jpeg')=black, png,webp,default=transparent
     img.src = canvas.toDataURL('image/jpeg');
     img.onmousedown = disableDragging; // for FF
     img.style.opacity = "1.0";
     console.log('setImg ok');

Inspecting a black jpeg:

        data:image/jpeg;base64,...

Thanks!

Asked by phobrain 3 months ago

Answered by phobrain 3 months ago

  • Solved

Problems loading websites with latest version of Firefox

Is anyone else having problems with the latest version of Firefox not rendering Google Calender, Amazon.com and other websites? … (read more)

Is anyone else having problems with the latest version of Firefox not rendering Google Calender, Amazon.com and other websites?

Asked by mdelapa 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

Does not open previous windows and tabs

There are many tabs open in the firefox window. I'm closing the firefox. I'm opening it again.All tabs opened during the previous opening disappear.Either a new page or a… (read more)

There are many tabs open in the firefox window. I'm closing the firefox. I'm opening it again.All tabs opened during the previous opening disappear.Either a new page or a single tab opens. The settings are set to "Open previous windows and tabs" (Image 1)


I go to "Firefox View" ---"Open tabs". (image 2) I see 2-5 windows there.In this case, there are 3 windows.WINDOW 1 is my main window with the tabs that should have been saved and opened when firefox was launched again. I close all tabs from unnecessary windows with a cross.Only window 1 remains. But when restarting, an empty or different window opens again.And again, there are a lot of unnecessary and incomprehensible windows on the list. Previously, a window with restored tabs from the previous session always opened. Question: 1)How can I restore the normal recovery of the previous session when restarting? 2) Tell me.I can somehow switch between windows (Firefox View" ---"Open tabs)(Image 1) Thank you.

Asked by omax72 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Keep Bookmark Folders Open

I have a folder with many bookmarks in it, and when I want to open multiple links in the folder but not ALL of them, I have to keep opening the bookmarks folder after mid… (read more)

I have a folder with many bookmarks in it, and when I want to open multiple links in the folder but not ALL of them, I have to keep opening the bookmarks folder after middle clicking each link 1 at a time. I can't open the entire folder - there are 100+ and say I want to open 10.

Is there a way to keep the bookmark folder open while I open each link in new tabs?

Thanks!

Asked by Thomas DiPasquale 4 months ago

Answered by TechHorse 4 months ago

  • Solved

firefox stops responding at random times and won't close

About two weeks ago, Firefox started randomly hanging and would stop responding. It wouldn't let me close the program and I always have to restart my system to resolve th… (read more)

About two weeks ago, Firefox started randomly hanging and would stop responding. It wouldn't let me close the program and I always have to restart my system to resolve the problem. Sometimes it only takes a few minutes after restart before it hangs, other times it will be fine for hours.

I've tried multiple solutions I've found online, carefully following instructions: clearing cookies and cache, disabling all extensions, refreshing firefox, creating a new profile, deleting specific files within the Profiles folder, etc.

I've yet to make it more than four hours without the program hanging.

Any assistance or suggestions are greatly appreciated.

Asked by Jera 4 months ago

Answered by Jera 4 months ago

  • Solved

Images Not Updating in FireFox

Hi everybody, I need a bit of tech help! I have changed some images on my website but Firefox browser still displays the old images! Does anybody know how to correct this… (read more)

Hi everybody, I need a bit of tech help! I have changed some images on my website but Firefox browser still displays the old images! Does anybody know how to correct this? I have the latest version of Firefox. If I use another browser the new images appear! Thanks for your help. Gazza

Asked by Gazza Williams 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Can't login using Firefox main window but can using Private Window???

Problem logging onto Zoho Mail with Firefox. I have been using both Firefox and Zoho Mail for many years. Now, for some reason, Firefox seems to have a problem completi… (read more)

Problem logging onto Zoho Mail with Firefox.

I have been using both Firefox and Zoho Mail for many years. Now, for some reason, Firefox seems to have a problem completing the Zoho Mail login from the same bookmark I have been using for years, or from a direct URL. The same Firefox installation cannot access Google Maps from a bookmark or directly using a complete URL, but does access some other applications as always.

Now the curious (to me, anyway) part. If I open a new private Firefox window, I can log into both Zoho Mail and Google Maps as I used to from the Firefox private window using bookmarks.

This helps me pinpoint Firefox as the problem – one part working, the other not.

My Firefox is up to date [Version 140.0.4 (64 bit)], and I have scanned all 1,350,000-plus files on my system for viruses and potential startup issues.

Should I reinstall Firefox? If so, how do I do that while keeping my bookmarks and password files?

If I use another browser (i.e., “Google Chrome), I can access both Zoho Mail and Google Maps with no difficulty. That is not a solution for me.

Firefox has been my foundation browser for decades. I don’t want to have to use anything else.

HELP! -Tom Howe

Asked by howet1 3 months ago

Answered by howet1 3 months ago

  • Solved

raindrop.io Broken on Firefox 140

I am using the Raindrop (raindrop.io) bookmark manager. It has been working fine on Firefox for years. However, with my recent update to Firefox 140, it is broken. Specif… (read more)

I am using the Raindrop (raindrop.io) bookmark manager. It has been working fine on Firefox for years. However, with my recent update to Firefox 140, it is broken. Specifically, I can no longer use the highlighting function. It works fine on Chrome, but not on Firefox. I've seen several similar reports on Reddit's Firefox forum (r/firefox).

What to do? I don't want to have to switch to Chrome. Suggestions appreciated.

Asked by LN108 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Unable to make Purchases on Firefox

Hello. I frequently shop at particular store and have never had a problem. Now, it's off and on. One order will go through with the help of their customer service (doin… (read more)

Hello. I frequently shop at particular store and have never had a problem.

Now, it's off and on. One order will go through with the help of their customer service (doing a direct purchase). Then a few weeks later I don't have a problem and can order without assistance. Now, once again, I can't purchase anything. Once my credit card goes through my address disappears. Then I add my address again and then my credit card is deleted. When my address or my credit card is deleted the order has in bold red letters telling me to add it again. I've tried Chrome after Firefox had issues but it had an issue too.

Is there something I can disable while I shop? I'm not having any problems with any other sites. Thank you!

Asked by Janice Viescas 4 months ago

Answered by Denys 4 months ago

  • Solved

Default search engine is set to Bing but changes to Google

I switched my default search engine from Google to Bing. As you can see in the attached screenshot, it should be searching with Bing. But for some reason the search resul… (read more)

I switched my default search engine from Google to Bing. As you can see in the attached screenshot, it should be searching with Bing. But for some reason the search results are always Google. How do I fix this? I haven't refreshed Firefox yet. I was hoping to avoid that.

Asked by mem9836 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Strange download from Firefox today - xRqj7qhl.html - Sixe: zero bytes - Kind: HTMLtext

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Th… (read more)

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Thanks

Asked by cecchijac 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago