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  • Archived

print orientation

After updating to 114.0.1 the print orientation for pdf's has disappeared. PDF's we used to print often now come out with the wrong orientation and have to be printed wit… (read more)

After updating to 114.0.1 the print orientation for pdf's has disappeared. PDF's we used to print often now come out with the wrong orientation and have to be printed with the system dialog instead.

Asked by snides777 1 year ago

Last reply by jdp68 1 year ago

  • Archived

Right click

I see this issue posted in other questions but none of the solutions given works. For one, the click on items you talk about don't exist, like the "Firefox Options and/or… (read more)

I see this issue posted in other questions but none of the solutions given works. For one, the click on items you talk about don't exist, like the "Firefox Options and/or Preference" is no where to be found, top left click on Firefox Icon or top right bars. The right click button does not work in your browser at all. I don't have this issue on my work computer or my work laptop and they are running the same version, 1140.1. I am use to: Right clicking Firefox icon in tool bar and a menu coming up that allows for several choices. Right clicking in the top bar with page tabs and being able to put the bookmark menu bar up permanently (the main reason I use Firefox, ease of accessing bookmarks which Chrome and IE make ridiculously difficult}. How do I get functionality of my right click back?

Asked by bsmith100 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Youtube most of the time has terrible connection speed

Lately for the last 3ish days my YouTube connection speed on Firefox and only Firefox has been terribly slow. So slow that it can't even watch normal HD content. But not … (read more)

Lately for the last 3ish days my YouTube connection speed on Firefox and only Firefox has been terribly slow. So slow that it can't even watch normal HD content. But not always, sometimes it does work at normal internet speeds which is so weird. I have around 500 Mbps download speed internet so I know it's not the issue. The picture with the slow download speed is on Firefox and the fast/normal download speed is on Chrome. Sometimes in a private window Firefox runs at normal speed but not always, I don't think it's an extension issue.

Asked by Firefox696969 1 year ago

Answered by cor-el 1 year ago

  • Archived

Using Firefox today had trouble with online checking account Submit button grayed out, including trying to get a new Comcast account Continue button was grayed out--I need help to resolve this issue.

Basically in my online banking with chevron to login button is grayed out and won't allow me to login, including comcast account Continue button is grayed out. This is an… (read more)

Basically in my online banking with chevron to login button is grayed out and won't allow me to login, including comcast account Continue button is grayed out. This is an urgent matter because I can't get comcast online application for new account completed.

Asked by mailto159 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

open previous tabs

I cant select the open previous tabs cheq box. it doesnt work. Very frustrating! This is after i made firefox the prefered and protected browser. I cant change that it se… (read more)

I cant select the open previous tabs cheq box. it doesnt work. Very frustrating! This is after i made firefox the prefered and protected browser. I cant change that it seems.

Asked by goudgoed 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Cannot read or change data on this site firefox

hi it seens what ever adons i try it seems not working properly. i get error as in screenshot i tried reinstall firefox, may be my account issue on firefox as same issue… (read more)

hi

it seens what ever adons i try it seems not working properly. i get error as in screenshot i tried reinstall firefox, may be my account issue on firefox as same issue on all my 2-3 machines

Asked by Shahid Anwar 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox for Windows 10 cannot load YouTube and other videos unless in Troubleshoot Mode despite Refresh

For about one month (June, 2023) or more, updated Firefox for Windows 10 cannot play YouTube videos or videos on other website without being in Troubleshoot mode. Google… (read more)

For about one month (June, 2023) or more, updated Firefox for Windows 10 cannot play YouTube videos or videos on other website without being in Troubleshoot mode. Google Chrome has no problem with the same videos, and Firefox for Android also plays them. All help suggestions have been followed, including Refreshing Firefox, disabling some and all hardware acceleration, etc. Troubleshoot mode does not identify what was disabled (themes, extensions, etc.), but there are very few of such anyway, and Refresh did not resolve the issue. VPN was also disabled to see if that made any difference, but it did not. When the videos are attempted, the audio and progress bar work, but video is black. Scrolling with the progress bar reveals all images from the video one at a time, but PLAY does not enable the video, just audio.

Asked by bentley2700 1 year ago

Last reply by bentley2700 1 year ago

  • Archived

HOW TO RESTORE OLD FIREFOX HISTORY

somehow i found old firefox history and files and when i tried re-add a profile history got ERASED!!!!!!!! is there a way to get history back?????? (files are from 2017) … (read more)

somehow i found old firefox history and files and when i tried re-add a profile history got ERASED!!!!!!!! is there a way to get history back?????? (files are from 2017)

Asked by kostarudnevlife 1 year ago

Last reply by cor-el 1 year ago

  • Archived

all saved passwords and log in details missing after update to version 114.0.1

after Firefox updated all saved passwords and log ins are missing. I have checked and I only have one profile available. At a loss as to what to do to fix the problem. He… (read more)

after Firefox updated all saved passwords and log ins are missing. I have checked and I only have one profile available. At a loss as to what to do to fix the problem. Help would be very gratefully received.

Patrick

Asked by office458 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How fix/prevent/remove BLACK section of MAC screen on each CNN Firefox page? Only on CNN website.

I have a large (1/3 of screen) black section at the top of each of my Firefox screens for CNN which will move upwards if I scroll but never goes away. Only comes on CNN … (read more)

I have a large (1/3 of screen) black section at the top of each of my Firefox screens for CNN which will move upwards if I scroll but never goes away. Only comes on CNN page. Don't know how to remove it? See image attached below. Very grateful for help in removing this black section of screen. It may be some sort of advertising section?

Asked by jsrobbins 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Google won't let me log in to my Google account when using Firefox.

I'm running Mac OS 12.6.6 and Firefox 114.0.1. When I try to log into my Google account, I get the message, "This browser or app may not be secure." I'm running the curre… (read more)

I'm running Mac OS 12.6.6 and Firefox 114.0.1. When I try to log into my Google account, I get the message, "This browser or app may not be secure." I'm running the current version. Javascript is enabled. I've cleared my caches and data. I can log in to Google on other browsers, such as Safari. • This happened after I set up my browser to use Bing Chat, which required that I clear my cache and data.

Asked by robert.rubin 1 year ago

Last reply by sedstrom79 1 year ago

  • Archived

Malware Virus - How is best way to detect - bricks and motar company or on-line products

I had a financial transaction on an business account that I did not enter. The tech services people told me it came from from my PC. They are a big company as opposed t… (read more)

I had a financial transaction on an business account that I did not enter. The tech services people told me it came from from my PC. They are a big company as opposed to a small 'mom + pop' operation. They suggested I take PC in to a Big Box store to get PC scanned and remove any virus/malware found. Contacting the big-box store they said they could scan my PC remotely to look for virus/malware.

So, my question is: Should I take pc to local computer experts/big box store or purchase virus software to use myself?

I do have several free virus protection programs on my windows PC.

Asked by alrprairie 1 year ago

Last reply by Terry 1 year ago

  • Archived

Password manager truncates the site address to an unusable address

I try to enter a new site & password with a long address. Manager truncates it to a simple dot com which brings up a "403 - Forbidden: Access is denied." error messa… (read more)

I try to enter a new site & password with a long address. Manager truncates it to a simple dot com which brings up a "403 - Forbidden: Access is denied." error message. I have a bookmark that takes me to the correct login page, but Manager doesn't recognize it and won't suggest a login for it. For example: this page url is "https://support.mozilla.org/en-US/questions/new/desktop/form" PassManager would truncate this to "https://support.mozilla.org" If I try to submit a new password, in the manager, it tells me there is already a site EVEN IF I HAVE DELETED THAT FAULTY SITE. This is a real problem and it happens on more than one site which makes the manager a limited feature. Unfortunately that makes my preference in using a Mozilla product (rather than Roboform etc) a distinct liability. Please give this some thought, thank you.

I would also like to see the manager remember the answers to secondary security questions on some websites login pages, if that were possible.

Asked by GomerF 1 year ago

Last reply by cor-el 1 year ago

  • Archived

search

when i search something in the search bar up by the address bar it is suppose to be using google thats how i got it setup but lately its been searching under yahoo why pl… (read more)

when i search something in the search bar up by the address bar it is suppose to be using google thats how i got it setup but lately its been searching under yahoo why please help

Asked by tanner601 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Wrong positioning of tabs/title bar buttons in MacOS

Hello, Since version 103 (around 10 months ago), I have had the positioning shown in the screenshot in the regular Firefox. However, I would like the button to resemble … (read more)

Hello,

Since version 103 (around 10 months ago), I have had the positioning shown in the screenshot in the regular Firefox. However, I would like the button to resemble the appearance in the Nightly Firefox. Does anyone happen to know why the title bar buttons in my Firefox look like this? Could it be a setting that I have enabled? I compared it with the Nightly version, and the buttons appear normal (I also tested this 10 months ago with the Nightly version, which was version 105, and it looked fine at that time).

Thanks for the help.

Asked by firefoxpig 1 year ago

Last reply by firefoxpig 1 year ago

  • Archived

Mail is displayed with garbage font

I use Firefox on MacOS 13.4. to read mail from a provider. For some strange reason some mail bodies are being displayed with a completely garbled and unreadable font, see… (read more)

I use Firefox on MacOS 13.4. to read mail from a provider. For some strange reason some mail bodies are being displayed with a completely garbled and unreadable font, see attached image. However, not all mail show this behaviour. Is there any solution for this?

Asked by thomas.kloeber 1 year ago

Last reply by thomas.kloeber 1 year ago

  • Archived

Firefox user for years -- lost all pinned tabs and login credentials as if it is a brand new install

Please advise -- had an Xfinity outage mid-morning as all things were working just fine in Firefox -- after the outage I restarted the computer and had the MacBook Pro se… (read more)

Please advise -- had an Xfinity outage mid-morning as all things were working just fine in Firefox -- after the outage I restarted the computer and had the MacBook Pro set to open all apps that were previously open. Everything opened back up except Firefox, so I clicked to open. It was the default start page as if Firefox was brand new. I went to History > Restore Previous Session . . . it was grayed out. So I restarted the computer once more, and went back to that option -- Restore Previous Session was available, but it only opened the 2 start tabs from the first effort.

How can I get back to the morning's setup? Or is that somehow long gone??

Asked by stevencolthorp 1 year ago

Last reply by stevencolthorp 1 year ago