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  • Archived

Firefox not responding and not playing videos in websites.

Firefox keeps not responding at random times, and will not play videos in websites (YouTube, Amazon, News stations). Webroot says Firefox has a memory leak. Could this be… (read more)

Firefox keeps not responding at random times, and will not play videos in websites (YouTube, Amazon, News stations). Webroot says Firefox has a memory leak. Could this be the cause? Could my firewall be blocking it? I update my browser constantly hoping to fix it. I usually end up switching to Chrome to watch videos.

Asked by Bonnie 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Login for cbc.ca not working

HI there. I can login to https://www.cbc.ca using Chrome but with Firefox the login process displays my logged in account information for a spit second (so password is w… (read more)

HI there.

I can login to https://www.cbc.ca using Chrome but with Firefox the login process displays my logged in account information for a spit second (so password is working etc) then cycles back to the login code line. There are no error codes, just this behavior. This started about 2 - 3 weeks ago.

Firefox 116.0 (64-bit). Windows 10 64 bit Version 10.0.19045 Build 19045

fyi and thanks

Asked by FFUser 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Copy and paste to another site not working

I wish I could give a specific example. This occasionally occurs. An example is copying text from one site, and trying to paste in into a thread response field on ano… (read more)

I wish I could give a specific example.

This occasionally occurs. An example is copying text from one site, and trying to paste in into a thread response field on another site.

But nothing happens. However, if I go directly from that page to my text editor, and paste it into there, no problem.

I then copy what I pasted in the text editor, and when i go back to that same page, it pastes into the field normally.

Asked by noel_envode 1 year ago

Last reply by noel_envode 1 year ago

  • Archived

pages not going back(w backspace) to where I was on previous page/form

I posted before but that fix is no longer working .. I have tried to go back a version now as well- but it still will not work.. I look up jail clients for court dates --… (read more)

I posted before but that fix is no longer working .. I have tried to go back a version now as well- but it still will not work.. I look up jail clients for court dates --https://judicialsearch.co.grayson.tx.us:8443/default.aspx the default is case # and I must change it to defendant to enter first and last names-- I look up 400+ people --but everything I go back it starts OVER at case#. This is very annoying and time consuming I am running the latest version on FF 116 and I have changed Backspace to browser.backspace_action to 0 / and fission.autostart to false / dom.forms.autocomplete.formautofill to true Firefox USE to save the names I added in names section under addresses(which I would like to have back but thats not the MAIN concern) I need the page to go back to name search and NOT change to Case search.. PLEASE tell me how to get this done? I can not be extra hours because of Firefox.. Thanks so much for any help

Asked by Jody Pratt 1 year ago

Last reply by Jody Pratt 1 year ago

  • Archived

fast timeouts on 116.0 linux, reddit, Youtube fail to load, addon issue

recent upgrade to 116 causes issue of fast timeouts, Reddit, Youtube will load for a few seconds then stop, refresh, restart don't help. Running in troubleshooting mode n… (read more)

recent upgrade to 116 causes issue of fast timeouts, Reddit, Youtube will load for a few seconds then stop, refresh, restart don't help. Running in troubleshooting mode now so I can post. I'll narrow down which addon is at issue

Asked by Galen Thurber 1 year ago

Last reply by Paul 1 year ago

  • Archived

denials of logins for financial accounts

Gradually I am losing all ability to use Firefox for financial and vendor payment logins. One by one over the past year I get varying messages that keep me from logging … (read more)

Gradually I am losing all ability to use Firefox for financial and vendor payment logins. One by one over the past year I get varying messages that keep me from logging in. Chrome (which I don't care for) works in each instance. Yesterday Vanguard denied me, stating THEY are experiencing technical difficulties, apologizing for the "temporary" inconvenience. This message has been coming in for six or seven months at login but I was able to try again and it would let me in on the second try. Recently, a Vanguard rep suggested clearing my cache, which I tried successfully last week. Yesterday, I received the same message and clearing the cache failed. I love the Firefox structure and feel, and it's keyboard shortcuts, but I can't be fooling around like this every time I try to log in. This has now happened with a number of vendor payment accounts, my banking login and now Vanguard. How do I fix this?

Asked by tjbailey2000 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Video DownloadHelper extension and Linux

Until recently, this extension had worked well on YouTube, where downloading videos has usually worked for years without an issue. However over the past month or so, whe… (read more)

Until recently, this extension had worked well on YouTube, where downloading videos has usually worked for years without an issue.

However over the past month or so, when using the Linux system, it's become impossible to download any video from YouTube, without an error popping up after a couple of seconds.This occurs whatever choice of aspect for a video is available, be it in mp4 or mkv format. I should emphasize that this issue only seems to occur on YouTube. Other unrelated sites that host video-sharing still work with Linux.

In Windows 10, Video DownloadHelper with YouTube still seems to be working as normal. So any ideas why I can no longer use this extension with Linux and YouTube?

Regards,

Asked by bendipa 1 year ago

Last reply by zeroknight 10 months ago

  • Solved
  • Archived

Firefox log in

I use FF 116 on windows 11. For months, I have had problems logging in to web sites. At first I thought the problem was with the web site, but I have come to the conclu… (read more)

I use FF 116 on windows 11. For months, I have had problems logging in to web sites. At first I thought the problem was with the web site, but I have come to the conclusion it is an FF problem. GlobeandMail.com, gem.cbc.ca and rbc.com for example ask for me to log in. I go through the steps giving my password and login name and the web site seems to accept these without complaint but it continues to want me to log in. I end up having to use Edge which works fine. Is there a solution?

Asked by kgw319 1 year ago

Answered by t.r.ernst 1 year ago

  • Archived

Web Page Displays Affected By Latest Update

Since uploading the latest update today many of my webpages no longer appear properly. I have given you an example of one which has the URL of https://www.newsnow.co.uk/h… (read more)

Since uploading the latest update today many of my webpages no longer appear properly. I have given you an example of one which has the URL of https://www.newsnow.co.uk/h/Sport/Football/Premier+League/Tottenham+Hotspur?type=ts You can see from the screenshot image that is added to this message what I mean. This is happening on quite a few websites now. Can you please advise a remedy or address the problem ?

Best regards Gary Roe

Asked by stanstyman 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Revoked certificate error

Error code: SEC_ERROR_REVOKED_CERTIFICATE For Xfiniti.com email (Comcast). I saw many other questions to Mozilla on the same issue, so it's not those certificates. Edge… (read more)

Error code: SEC_ERROR_REVOKED_CERTIFICATE For Xfiniti.com email (Comcast). I saw many other questions to Mozilla on the same issue, so it's not those certificates. Edge connects just fine, as does Safari on my phone. Mozilla is the one with the problem, and you need to correct quickly, please. I need my email for many daily tasks, and it will be a lot easier to move to another browser than to another email.

Asked by rjrosemeyer 1 year ago

Answered by rjrosemeyer 1 year ago

  • Solved
  • Archived

typing does not match keyboard

typing does not match keyboard When I type a character I get a sequence of qwerty keyboard symbols from hitting the same character. for example when hitting "a" I get the… (read more)

typing does not match keyboard When I type a character I get a sequence of qwerty keyboard symbols from hitting the same character. for example when hitting "a" I get the following (I must cut and paste to get my typing in this support page. 34567890-=qwertyuiop[]asdfghjkl;'`\zxcvbnm,./-+\123456789

Asked by Mike's DB 1 year ago

Answered by Paul 1 year ago

  • Archived

At '''Startup'.'', Firefoxit displays window from previous session -- The "Open previous windows and tabs" option is NOT checked

Firefox's behavior changed, after v116.0.1 (64-bit) was installed. My "Setting" selection is (and always has been) is the default (display Home Page) My OS is Win 10 Pro… (read more)

Firefox's behavior changed, after v116.0.1 (64-bit) was installed. My "Setting" selection is (and always has been) is the default (display Home Page)

My OS is Win 10 Pro v22H2 (OS Build 19045.3208)

Asked by YanksFan 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How to keep my login cookies but have a setting set so if/when I open and then close a tab its cookies are deleted

I have seen the setting to delete cookies when I close tabs and tried it. It causes more problems than it solves. I may be doing something wrong though. Scenario: (bi… (read more)

I have seen the setting to delete cookies when I close tabs and tried it.

It causes more problems than it solves.

I may be doing something wrong though.

Scenario: (bigger picture - longer story) I have a lot of windows and tabs open. I am logged into a lot of places.

I am looking for how I can open new windows/tabs and when I close THEM THEIR cookies are deleted. NOT the ones from other windows/tabs.

Selecting the `delete cookies when I close tabs` works, but each time I load Firefox I have to log back into a lot of things. So - to me - that isn't doing what I want.

I will accept that cookies I have. I want any NEW ONES I get from windows/tabs I open to be deleted when I close those windows.

Is this possible?

Thanks in advance.

Asked by teeny_weeny 1 year ago

Last reply by teeny_weeny 1 year ago

  • Archived

Don't know how to permanently change AO3's default font to one my Screen-reader can see formatting with in Firefox

So my last thread on this was archived without anyone giving me a reason or answering my question. I have had issues with the website Archive of Our Own since last Nove… (read more)

So my last thread on this was archived without anyone giving me a reason or answering my question.

I have had issues with the website Archive of Our Own since last November, when I tried to change the site skin and permanently changed the default font of that site to something called Lucida Sans Unicode, when it's apparently meant to be Lucida Grande.

This much I was able to work out via my previous thread, but when I asked for that last bit of help, nobody answered and my thread was instead archived.

I don't know how to change a font on a specific website. I don't even know if the site has tools I could use that would work for me. All I know is I still cannot read bold or italics on Archive of Our Own with my screen-reader, NVDA, unless I use reader view, which excludes author's notes and comments, and I had thought I was close to a breakthrough before my thread was unceremoniously archived.

For reference, the thread is here: https://support.mozilla.org/en-US/questions/1403415

I tried inserting a link via the button above this box but it did not give me the necessary code used in this forum for links, so a straight url is the best I can do.

Asked by Trix 1 year ago

Last reply by Trix 1 year ago

  • Archived

Keeper Ext

8/18/2023 1340 Firefox ver 116.0.3 64 bit Keeper ver 16.6.0 I am still unable to use Keeper Ext. When I go to sign on screen for any of my saved websites, place the mou… (read more)

8/18/2023 1340 Firefox ver 116.0.3 64 bit Keeper ver 16.6.0

I am still unable to use Keeper Ext. When I go to sign on screen for any of my saved websites, place the mouse in the sign on screen, nothing comes up for me to click on as before. On automated sights, nothing happens either. Can you advise estimated completion time?

This is what Keeper says:

Monitoring - We have pushed a new version to Mozilla (16.6.1) which is pending review to address autofill issues on Firefox. Aug 17, 2023 - 22:33 PDT Identified - We are aware of login and filling errors with the KeeperFill browser extension on Firefox. This issue is randomly occurring during initialization of the extension. Restarting Firefox when this occurs may temporarily resolve the issue. We have pushed a new version to Mozilla (16.6.1) which is pending review. Mozilla should release the update within 24 hours. Aug 16, 2023 - 11:24 PDT

Ron Armstrong [removed email from public]

Asked by Ron 1 year ago

Last reply by James 1 year ago

  • Archived

Amazon keeps asking if I'm a robot.

Amazon keeps asking if I'm a robot. This started happening this morning when I powered up my computer and Firefox did an update. Using another browser (Microsoft Edge} w… (read more)

Amazon keeps asking if I'm a robot. This started happening this morning when I powered up my computer and Firefox did an update. Using another browser (Microsoft Edge} works fine. I noticed that when I went on a govt website to fill out an application, it would not load. Microsoft Edge worked. I cleared the cache. What did you do? version 116.0.1

Asked by leocadis 1 year ago

Last reply by cor-el 1 year ago

  • Archived

User.js - hardening of privacy and security

HI all! Hope you all are doing well. I am using user.js file to harden my Firefox to the best possible way. I have few question about that process. 1. Where i can fin… (read more)

HI all! Hope you all are doing well.

I am using user.js file to harden my Firefox to the best possible way. I have few question about that process.

1. Where i can find the complete list of all active user_pref settings? All of the options i have to edit them. like user_pref("security.sandbox.content.level", 6); - now i have 6 by default but what is the range?

2. Is there any tool i can use to update my list with the latest entries, and to remove the obsolete entries?

3. Sandbox - what are the best possible ranges and settings for the below entries?

ser_pref("security.sandbox.socket.win32k-disable", true); user_pref("security.sandbox.content.level", 6); user_pref("security.sandbox.content.shadow-stack.enabled", true); user_pref("security.sandbox.gmp.win32k-disable", true); user_pref("security.sandbox.gpu.shadow-stack.enabled", true); user_pref("security.sandbox.gpu.level", 2);

Thanks well in advance! Firefox 116.0.3

Asked by stopper11 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Posting on LinkedIn

On Firefox 116.0.1, I am unable to make a post on LinkedIn. I have cleared the cache and cookies. I tried a different browser and I can make a post! So I have conclude… (read more)

On Firefox 116.0.1, I am unable to make a post on LinkedIn. I have cleared the cache and cookies. I tried a different browser and I can make a post! So I have concluded that it is a Firefox issue. Hope this is addressed soon.

Asked by Wendy 1 year ago

Answered by Terry 1 year ago