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Browser crash due to memory overflow

This isn't the first time this has happened. After each occurrence, I have to completely uninstall the browser and reinstall it from scratch. This means I have to reopen … (read more)

This isn't the first time this has happened. After each occurrence, I have to completely uninstall the browser and reinstall it from scratch. This means I have to reopen all my tabs, which is very annoying. In Chrome, I have had a large number of tabs open for many years and it works fine.

With Mozilla, something terrible is happening... I have many tabs open in Mozilla, and there comes a moment when, upon launching the browser and opening two or three tabs, Mozilla starts consuming up to 10 gigabytes of RAM. If I open a few more tabs, the browser crashes. I don't need to open 50 or 100 tabs, just 7-8-10 tabs are enough to make the browser crash. Moreover, if I open a new tab and go to google.com, the browser takes a very long time to load, even if it's the second tab.

This problem has happened before. I don't do anything with the browser, just visit sites like YouTube.

Clearing the cache and other recommended actions do not yield positive results. This is very annoying. Mozilla is my first and favorite browser, which I have been using for almost 20 years. I wouldn't want to uninstall Mozilla.

Asked by Sanya_ln 5 months ago

Last reply by Sanya_ln 5 months ago

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Boldfaced "S" does not print

When I view my bank statement in Firefox, everything appears fine, but when I print the statement, all occurrences of boldfce "S" on the printout are blank. This problem… (read more)

When I view my bank statement in Firefox, everything appears fine, but when I print the statement, all occurrences of boldfce "S" on the printout are blank. This problem does not occur with Google. Running macOS Catalina, all maintenance applied, Firefox is at 125.0.3.

Asked by TheOld Crab 6 months ago

Last reply by TheOld Crab 6 months ago

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Yahoo email

When we log into our Yahoo email, there's a small triangle (see screen shot) next to the padlock on the address bar that says "connection not secure". Not sure what to … (read more)

When we log into our Yahoo email, there's a small triangle (see screen shot) next to the padlock on the address bar that says "connection not secure".

Not sure what to do to get rid of it.

Asked by pbcb8835 6 months ago

Last reply by zeroknight 6 months ago

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Website not workin

I use Lightfolio.com for my website hosting. My computer does not let me login or load the website using Firefox. I've deleted the cookies, and played with the settings, … (read more)

I use Lightfolio.com for my website hosting. My computer does not let me login or load the website using Firefox. I've deleted the cookies, and played with the settings, and it still doesn't work. I'm really needing help as this is dampering my business.

Asked by shannonharrisphotography 6 months ago

Last reply by zeroknight 6 months ago

  • Solved
  • Archived

Yahoo Mail always opens at 170% zoom

Yahoo Mail always opens at 170% zoom. It opens normally in Microsoft Edge. All other windows open normally at 100% zoom. I can manually change it back to 100% but, tha… (read more)

Yahoo Mail always opens at 170% zoom. It opens normally in Microsoft Edge. All other windows open normally at 100% zoom. I can manually change it back to 100% but, that is annoying to have to do every time. How do I fix this?

Windows 11 Firefix 125.0.3

Thanks, Dan

Asked by Dan Smith 6 months ago

Answered by zeroknight 6 months ago

  • Solved

Taking webpage screenshot from command line

Hi. i have no results while doing this: https://dpaste.com/FTXPQ46ZL# No error, no screenshot. "Screenshot" flags in default state, about:policies - inactive. … (read more)

Hi. i have no results while doing this: https://dpaste.com/FTXPQ46ZL# No error, no screenshot. "Screenshot" flags in default state, about:policies - inactive.

Asked by qwertikator 5 months ago

Answered by cor-el 5 months ago

  • Solved
  • Archived

Buttons don't always work.

Just in the last few weeks, "buttons" on web sites do not work in Firefox, but work fine in Chrome. Example: https://www.mealtrain.com/users/sign_in/ The sign-in butto… (read more)

Just in the last few weeks, "buttons" on web sites do not work in Firefox, but work fine in Chrome. Example: https://www.mealtrain.com/users/sign_in/ The sign-in button does nothing in Firefox, yet works fine in Chrome. V. 125.0.3, Windows 10.

Asked by mhdavisjr 6 months ago

Answered by mhdavisjr 6 months ago

how do i remove the mute tab button when hovering over tabs with audio playing

I often have many tabs open (25+) I have made it so tab shrink way more then normal (I like the way chrome handles tabs where they basically just shrink infinitely. Fire… (read more)

I often have many tabs open (25+) I have made it so tab shrink way more then normal (I like the way chrome handles tabs where they basically just shrink infinitely. Firefox doesn't do it's even with my twerks but ohwell.)

so when i want to click on a tab with audio playing at a small size i often mute the tab instead of clicking on the tab

Where and how can i remove the mute button that appears when hovering over tabs with audio playing?

I have never found that mute button useful so removing it will not impact me

Asked by andreasdevantier 5 months ago

Last reply by andreasdevantier 5 months ago

  • Archived

Why do certain types of 'links' not work in Firefox, but do on other browsers

I'm having trouble using a particular site, that I used to be able to in particular clicking on sub menu's from a context menu if that is the correct term, meaning I cann… (read more)

I'm having trouble using a particular site, that I used to be able to in particular clicking on sub menu's from a context menu if that is the correct term, meaning I cannot click an item/button to reveal a menu below it. From the image supplied there are 2 'menu's' with a < character that when clicked should reveal a sub menu of items, works in Edge/Chrome etc.. the only extension I have is Keeper.

Asked by jftowers 6 months ago

Last reply by jftowers 6 months ago

  • Solved

Reconnecting old device pollutes bookmarks with old bookmarks

Sorry to have this same issue again, knowing full well it can happen after finding this some years ago (https://support.mozilla.org/en-US/questions/1319823), I tried to c… (read more)

Sorry to have this same issue again, knowing full well it can happen after finding this some years ago (https://support.mozilla.org/en-US/questions/1319823), I tried to carefully connect two older PC devices back to firefox sync, however on one I managed to enable sync before disconnecting my profile (it seemed as if reconnecting sync temporarily was the only way to disconnect a profile from firefox's UI - I should have been more careful and removed the profile from the filesystem level): at which point I polluted the sync server.

I've noticed that `about:sync` has an option under bookmarks/engine actions 'wipe bookmarks', which sounds exactly what I need, and if I watch what happens once pressed it does the right thing and repopulates the sever with the 'correct' PC's bookmark set (when run from that PC), however it also says 'other devices will act like a reset', which i'm finding NOT to be the case: eventually one of my other device repollutes the server with bad bookmarks which propogate.

I'm thinking the culprits are my phones, If I wipe and do a sync on a phone, my phone's bookmarks stay polluted. If i'm right about that, I think my question is: can I wipe my profile (or preferably only my bookmarks) from my phones' Firefox without having to entirely uninstall/reinstall (or do you have any other advice for not re-polluting the server from some already-polluted device's bookmarks?

thanks in advance

Asked by tonywoode 5 months ago

Answered by tonywoode 5 months ago

  • Solved
  • Archived

Captcha partly loads, spins at tick box, does not time out.

Hi, I can't use Firefox because a captcha won't complete loading. I have uninstalled and reinstalled, cleared cache and disabled add ons. I am using a vpn (PIA). Chrom… (read more)

Hi, I can't use Firefox because a captcha won't complete loading. I have uninstalled and reinstalled, cleared cache and disabled add ons. I am using a vpn (PIA). Chrome and Edge both load and operate OK. Thanks in advance.

Captchas are an ongoing issue. Firefox seems to have a LOT more captchas than other browsers. Is there a problem between Mozilla and Google?

Asked by Brenton Roy 6 months ago

Answered by cor-el 6 months ago

  • Solved
  • Archived

Add eyedropper tool to toolbar

the built in eyedropper tool is the simplest and easiest solution to grabbing screen colors without granting file permission to 3rd party solutions for full funcionality.… (read more)

the built in eyedropper tool is the simplest and easiest solution to grabbing screen colors without granting file permission to 3rd party solutions for full funcionality. I have power-toys but I hate to see this tool needlessly depreciated. My workflow needs to sample many colors at a time making the menu navigation needless. PLEASE let there be a way to add it to the toolbar, I hope there is. Thanks for your time

Asked by bromraven 6 months ago

Answered by zeroknight 6 months ago

  • Solved

Setting Startpage as search engine

What's the best way to set up Startpage private search in Firefox? Should I manually change the settings or install the extension? Also, it seems like Firefox could impro… (read more)

What's the best way to set up Startpage private search in Firefox? Should I manually change the settings or install the extension? Also, it seems like Firefox could improve the process for us.

Asked by gregcane90 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Archived

Hotmail NOT displaying the body of emails. I see the title, click on it, but nothing to see, this occured after updating the Firefox 125.0.3, No problem with my Hotmail on windows computer. What gives? Mac IOS 14.4.1

Something in Mozilla's latest update to version 125.0.3 caused a problem with Hotmail only displaying a message, but when I click on the message, I can only see the title… (read more)

Something in Mozilla's latest update to version 125.0.3 caused a problem with Hotmail only displaying a message, but when I click on the message, I can only see the title, NOT the body of the message. I have NO issues with a Windows computer. What can I do so I can see the body of the message?

Asked by thboo 6 months ago

Last reply by James 5 months ago

  • Solved
  • Archived

Firefox View Open Tabs is EMPTY!

Firefox View Open Tabs is my favorite feature. I (used to) use it daily, but now, even though I have NUMEROUS windows (over 40) and multiple tabs in many of those windows… (read more)

Firefox View Open Tabs is my favorite feature. I (used to) use it daily, but now, even though I have NUMEROUS windows (over 40) and multiple tabs in many of those windows, View Open Tabs is completely empty. I'd very much like to restore that 'index' without losing all those pages/tabs (it's my reading & ToDo list).


Sometime recently, I found it using gobs of CPU even though Javascript was (and still is) disabled, so I found the top CPU process and killed it. Instead of a single page going blank, Firefox crashed. Sometime after that I noticed that View Open Tabs was no longer populating. Maybe that contributed or instigated the dysfunction?

Asked by Mike Landis 6 months ago

Answered by Mike Landis 6 months ago

  • Archived

Firefox gets lost

Firefox goes to eBay Portugal instead of eBay USA. In order to complete a specific task, I had to use Edge browser to get there. Why does it do that? How do I fix … (read more)

Firefox goes to eBay Portugal instead of eBay USA. In order to complete a specific task, I had to use Edge browser to get there. Why does it do that? How do I fix it?

Asked by WTC71 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

images with animation not displayed on the site

Site (https://www.pinerolo.news/ The animated images of the articles are loaded once every 3. On Chrome Android I have no problem. I solve it manually by resizing the … (read more)

Site (https://www.pinerolo.news/

The animated images of the articles are loaded once every 3. On Chrome Android I have no problem.


I solve it manually by resizing the page, so they load.

Where could the problem be? In the animation of their site? Do you have any advice on a fix?

Asked by gerayl7 6 months ago

Last reply by cor-el 5 months ago

  • Solved

Startpage Search Engine

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get. For no apparent reason I wi… (read more)

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get.

For no apparent reason I will get a "suspended connection" message on Startpage while using the Firefox browser. I have included both the link and a screenshot of the problematic page. The page will open perfectly several times, and then suddenly, in the same session, if I open a new Startpage tab, this message will appear. While the suspended connection message is visible in Firefox / Startpage, I will try Startpage in Edge, Opera, Chrome and Midori, and they all open to the Starpage beautifully.

I am using the Firefox 125.0.3 browser, I have cleared caches and cookies, and run full malware scans, with zero negative results, and yet this problem persists. It is sporadic, and does not occur on a predictable basis. It occurs whether the Mozilla VPN is on or not, and switching from on to off or off to on changes nothing, even after refreshing the page.

I am assuming that this is a Firefox issue, as the problem does not occur on other browsers

I can easily switch browsers and / or search engines, but Firefox in conjuction with Startpage is my preferred combo. I just find it frustrating in that I cannot fix it myself.

So....Ehhhh...what's up doc?

https://www.startpage.com/sp/captcha-block#?bc=US&bi=QuadraNet&be=a2667ecaaf93ae9c091acfff4cebeacc&bds_t=1715638671T77bc1f599823650a2bba749db91bb9c806807a1edc0a34414bf50516dbe0e125&bds_s=dd88ea12048c4efdb6fb4d366c52ae8f&lui=english&cat=web&language=english&t=night&cmd=gen_page

Asked by EmJay Dubbya 5 months ago

Answered by EmJay Dubbya 5 months ago