Showing questions tagged: Show all questions

All backed up data disappeared after the update

After the update, a window popped up asking me to select a profile. But my profile, where all my passwords, bookmarks, etc. were, was gone. I couldn't restore my bookmark… (read more)

After the update, a window popped up asking me to select a profile. But my profile, where all my passwords, bookmarks, etc. were, was gone. I couldn't restore my bookmarks because the only one available was from today and it`s "clean." Is there any way to restore my account data? Because everything was there: settings, bookmarks, passwords, history.

Asked by TeaSamurai 1 month ago

Last reply by Denys 1 month ago

Information Your browser is being managed by your organization.

At the top of my settings it says: Information: Your browser is being managed by your organization. What does this mean? It's my personal laptop, I bought it myself an… (read more)

At the top of my settings it says: Information: Your browser is being managed by your organization.

What does this mean? It's my personal laptop, I bought it myself and I don't work for any organization.

Thanks for your help. Nancy

Asked by Nancy 1 month ago

Last reply by George Kitsoukakis 1 month ago

Chromebook Plus - Lenovo 14 2025 (ARM64) - Streaming video services issue

Trying to run Prime and Netflix in a Linux browser on my new Lenovo Chromebook Plus 14. Not that this is an ARM based unit (Kompanio Ultra 910). I can successfully down… (read more)

Trying to run Prime and Netflix in a Linux browser on my new Lenovo Chromebook Plus 14. Not that this is an ARM based unit (Kompanio Ultra 910).

I can successfully download Firefox for Linux: Mozilla Firefox Debian Package mozilla-deb-1.0 144.0 (aarch64)

But when I go to run streaming video services get: Prime Video is incompatible with your current operating system or web browser. You must update to watch Prime Video titles. Review the Prime Video system requirements. If the problem continues, please contact Amazon Customer Service and refer to error 7132.

Same with Netflix.

any ideas, thoughts, solutions?  :)

Cheers.

Asked by limbot 1 month ago

Last reply by Captune 1 month ago

Printing option "scale" doesn't work

Hi, I recently switched to Firefox and I have run into a problem. While printing a pdf on the "more setting" menu the percentage scale doesn't actually work. First of all… (read more)

Hi, I recently switched to Firefox and I have run into a problem. While printing a pdf on the "more setting" menu the percentage scale doesn't actually work. First of all the preview doesn't change when trying different scales, I thought that it might have been a preview problem and I've tried to print anyway finding out that also the printed result wasn't correct. I often use this feature and I will be grateful if you are able to help me. Thanks

Asked by Matteo Doati 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Disable Google Lens Context Menu

This is both a settings issue, and a privacy and security issue. I want to disable the google lens context menu item to protect my security and privacy from constant AI m… (read more)

This is both a settings issue, and a privacy and security issue. I want to disable the google lens context menu item to protect my security and privacy from constant AI monitoring. I've almost accidentally clicked the new option before and I don't want to send photos or images to google's AI unless I specifically intend to do so.

I feel like Mozilla is interfering with people's privacy more and more, taking away features from their users, adding features we don't want, butting in and telling us how our browsers should work. This is starting to become absurd. Now you've added AI into the browser that can control how your tabs are displayed and named even, a setting I found while trying to disable Google Lens.

There's a couple other settings I need to figure out how to disable too, such as the context menu of translate and the ChatGPT context menu items. I just removed ChatGPT and a new AI chat bot option appeared. Just wow. What the hell Mozilla. Is your intention to just turn your browser into one big spyware?

Give me the option to disable all of this stuff you keep adding. I have a policy thats supposed to disable your auto updates too but YOU disabled that as well allowing you to install all this malware/spyware into my machine without my authorization.

Asked by Vas 1 month ago

Last reply by Agent virtuel 1 month ago

Import old "about:profile" profiles to new profiles

I switched to Firefox a few months ago and I've been using the "about:profiles" page to mimic chrome's profile feature. I have 3 profiles, each with their own Mozilla acc… (read more)

I switched to Firefox a few months ago and I've been using the "about:profiles" page to mimic chrome's profile feature. I have 3 profiles, each with their own Mozilla account. How can I migrate these to the new profiles system?

Asked by sambel 1 month ago

Last reply by Denys 1 month ago

Ostatnia aktywność w nowej stronie

Dzień dobry. Kiedy otwieram nową kartę mam napis "Ostatnia aktywność" i cztery rzędy w których powinny zjawiać się ikonki ostatnio przeze mnie przeglądanych stron. Tak by… (read more)

Dzień dobry. Kiedy otwieram nową kartę mam napis "Ostatnia aktywność" i cztery rzędy w których powinny zjawiać się ikonki ostatnio przeze mnie przeglądanych stron. Tak było do czasu, kiedy użyłam CCleaner-a7 (nowej wersji) - nic mi się tam już nie wyświetla. Proszę o pomoc.

Asked by Ulka S. 1 month ago

Last reply by Denys 1 month ago

Unload tabs option not showing in version 144

I just updated to the most recent Firefox version and read about the unload feature. Sound great, but when I right click on the tab the menu does not have unload as an op… (read more)

I just updated to the most recent Firefox version and read about the unload feature. Sound great, but when I right click on the tab the menu does not have unload as an option.

Asked by sammy2rose 2 months ago

Last reply by Agent virtuel 2 months ago

Video Playback on YouTube Is Consistently Choppy and Lagging

I need assistance resolving an issue where videos on YouTube play choppily in Firefox. The playback stutters frequently, even at lower resolutions, while other browsers s… (read more)

I need assistance resolving an issue where videos on YouTube play choppily in Firefox. The playback stutters frequently, even at lower resolutions, while other browsers stream smoothly. I’d appreciate guidance on troubleshooting steps to improve video performance—such as checking hardware acceleration, browser settings, or possible extensions causing the issue.

Asked by Jack Smith 1 month ago

Last reply by t.r.ernst 1 month ago

Audio output not going to Bluetooth headphones (HD 450BT) in Firefox

Hello, I am having an issue with my Bluetooth headphones (Sennheiser HD 450BT) in Firefox on Windows 11. The headphones are properly connected to Windows and work corre… (read more)

Hello,

I am having an issue with my Bluetooth headphones (Sennheiser HD 450BT) in Firefox on Windows 11.

The headphones are properly connected to Windows and work correctly with other browsers (Edge, Chrome).

Windows shows the headphones as the default output device (stereo), and test sounds play through them.

However, in Firefox, the audio does not go through the headphones. Instead, it plays very loudly through the laptop speakers.

The problem started today; there were no issues for about a year.

I have tried reconnecting/reinstalling the headphones, but it did not help. Drivers are also up to date.

Could you please advise how to make Firefox correctly use my Bluetooth headphones as the audio output device?

Thank you for your assistance.

Asked by elena.kunevich78 1 month ago

Last reply by Andre O Ewert 2 weeks ago

Amazon

I cannot get onto to Amazon website as I am getting an the following error: Secure Connection Failed An error occurred during a connection to www.amazon.com. PR_END_OF_… (read more)

I cannot get onto to Amazon website as I am getting an the following error:

Secure Connection Failed

An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

Asked by jua62 1 month ago

Last reply by Denys 1 month ago

Firefox translating to estonian for NO reason

I do not live in Estonia, I don't know estonian, I don't have estonian set as a language anywhere in firefox or any other settings, I don't have any estonian language pac… (read more)

I do not live in Estonia, I don't know estonian, I don't have estonian set as a language anywhere in firefox or any other settings, I don't have any estonian language packs downloaded, the only time I was involved with it was when I accidentally clicked on 'estonian' instead of 'english' when trying to translate a page (once, I clicked on it accidentally once as far as I remember, one single time and no more. Only one time this happened. Once), and it somehow just can not cease asking me to translate pages to estonian, anything that isn't in english, somehow it tolerates that. Actually how does this happen and how do I fix it

Asked by mikelisniliunas 1 month ago

Last reply by Agent virtuel 1 month ago

Unknown folder. Can I delete it?

I found a folder on my desktop entitled Old Firefox data. It contains a folder entitled 3h0lsis5.default-release. It's almost 900 MB. Do I need this folder? Or can I dele… (read more)

I found a folder on my desktop entitled Old Firefox data. It contains a folder entitled 3h0lsis5.default-release. It's almost 900 MB. Do I need this folder? Or can I delete it? Thanks in advance.

Asked by geewhizmn 1 month ago

Last reply by TyDraniu 1 month ago

HELP! How do I move the Open Tabs back down to the bottom??

HELP! How do I move the Open Tabs back down to the bottom?? It ended up way up TOP after an Update  :-( Thanks [edited email from public community support for… (read more)

HELP! How do I move the Open Tabs back down to the bottom?? It ended up way up TOP after an Update  :-(

Thanks [edited email from public community support forum]

Asked by dave453 1 month ago

Last reply by Agent virtuel 1 month ago