Firefox Community Forum

Hello, I am unable to use henry.boerger@icloud.com to sign in to or create a Mozilla account.

When I try to sign in with this address, I receive the error: “Primary account email required for sign-in.”

The Mozilla account that may previously have been associated with this address currently uses henry.boerger.hh@gmail.com as its primary email address. In the account settings, no secondary email address is listed.

Nevertheless, henry.boerger@icloud.com still appears to be associated with a Mozilla account internally.

Could you please check the account association and remove/release henry.boerger@icloud.com so that it can be used as the primary email address for a Mozilla account?

Thank you.

I messaged support yesterday, but I haven't received a reply yet. I am having trouble logging into my account because I no longer have access to the associated email address; however, I can provide specific details proving the account belongs to me so that you can link it to a different email.