Showing questions tagged: Show all questions

Log in problems

I have lately found two sites where I cannot log in using Firefox but can, using another browser (Chrome). I get variations of an error message saying a technical problem… (read more)

I have lately found two sites where I cannot log in using Firefox but can, using another browser (Chrome). I get variations of an error message saying a technical problem has been encountered and try again later. I have tried clearing cache and cookies but it doesn't help. I am using version 134.0 (64-bit) running under Windows 11, version 24H2. Has anyone else had this problem? I want to keep using Firefox but this is getting inconvenient.

Asked by hjmoor97 2 months ago

SUSPICIUOS URL IN MY SAVED PASSWORDS

Hey Mozilla. This url: https://1.6912044.cc is saved in my passwords. I never created it and i have failed to delete it. What could it be and what is it doing in my pa… (read more)

Hey Mozilla. This url: https://1.6912044.cc is saved in my passwords. I never created it and i have failed to delete it.

What could it be and what is it doing in my passwords. How comes I can't delete it?

Please help. Thanks.

Asked by Nelson Atunga 2 months ago

Primary Password

I use Primary Passwords on important sites. Since v136 installed this morning, no matter what site I OPEN Firefox to, even search sites, the Primary Password is requested… (read more)

I use Primary Passwords on important sites. Since v136 installed this morning, no matter what site I OPEN Firefox to, even search sites, the Primary Password is requested. If Firefox is already opened, if I open the "unimportant" site, no password is requested.

Asked by racorbin2010 3 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Why does version 136.0 require my Primary Password whatever I'm browsing?

According to Firefox Help, "After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs acces… (read more)

According to Firefox Help, "After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs access to your stored passwords." But since updating to version 136.0 I get asked for my Primary Password even to see my home page. Why is this?

Asked by Bill Welland 2 weeks ago

Answered by Bill Welland 2 weeks ago

Firefox asking primary password at startup when sync not enabled

Firefox suddenly and inexplicably started asking for my primary password twice when I start the browser. I am not in sync enabled mode. When I cancel the primary passwo… (read more)

Firefox suddenly and inexplicably started asking for my primary password twice when I start the browser. I am not in sync enabled mode. When I cancel the primary password request twice Firefox behaves normally. It does this even after I disable extensions and it does it when I start Firefox in troubleshooting safe mode. My other computer is not doing this.

Asked by ratherfish.1 3 weeks ago

Last reply by TyDraniu 3 weeks ago

"Please enter primary password" multiple times per day or per hour

For the last several weeks, Firefox has been prompting me to "Please enter primary password" multiple times per day or even per hour. If I do so, the dialog box goes away… (read more)

For the last several weeks, Firefox has been prompting me to "Please enter primary password" multiple times per day or even per hour. If I do so, the dialog box goes away, only to come back again later. I'm finding this very frustrating.

Firefox does always prompt for this when I start it, as it has for many years.

I tried the recommended solution for a similar problem presented here but it didn't help.

This started some time after I updated from 130.0.1 to 133.0, but I have no idea whether the update is the cause.

Can anyone recommend what I can do to solve this or at least to investigate it further?

Asked by dhg 3 months ago

Last reply by KT 1 month ago

Is the Primary (formerly called "Master") password shared or Ff synchronised between different devices?

Is the Primary (formerly called "Master") password shared or Firefox synchronised between different devices? The reason that I ask this is that I am a decrepit and ignor… (read more)

Is the Primary (formerly called "Master") password shared or Firefox synchronised between different devices?

The reason that I ask this is that I am a decrepit and ignorant old bugger in his 8th decade that has been using Firefox for nearly 25 years. Consequently I have a lot of passwords stored in Firefox's password manager that I REALLY do not want to lose.

Unfortunately, on my main desktop machine, becoming more paranoid after a suspected identity theft attack, I decide to change the Master Password (recently re-named to Primary Password) to something longer and harder to guess or break.

Unfortunately I have forgotten what I changed it to ! (I can remember the first 15 characters but then not the ending sequence...)

However, I discovered that on an old laptop (that had not been connected to the internet for a long time - and I've disconnected it from the local Wi-Fi now) that my old password still worked and I could still see many of the old passwords (since it had not been synchronised).

I am worried that if I try and restore my passwords by now connecting to the internet and synchronising, I will then be locked out of this remaining treasury of my passwords if Firefox synchronisation then disastrously changes the old password (that I still remember) to the new password that I have forgotten - hence my question...

PS: I still have a paper record of something called an "Account Recovery Key" consisting of 8 groups of 4 alphanumeric characters (each group only contains capital letters and numerals - although one 4 character group does not contain any numerals at all, but all groups have at least one capital letter). Could I use this to recover the misremembered new password?

PPS: Don't you think it is always a bad idea to include both zeroes and letter Oh for Oscars in this account recovery key as capital letters rather than lower case letters, since they look so similar?

ie z00 or zoo is less prone to confusion that Z00 or ZOO

Asked by G-Old-NZ-Compaq 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Firefox asks twice for my primary password when opening (and for SETTINGS)

I'm using Firefox v136.0 on a Windows 11 host. Each time I open Firefox the software prompts me two times (via a dialog) to enter the primary password. (I previously en… (read more)

I'm using Firefox v136.0 on a Windows 11 host.

Each time I open Firefox the software prompts me two times (via a dialog) to enter the primary password. (I previously enabled and defined a primary password.) I'm also prompted twice to enter the primary password when I open the Firefox's SETTINGS page. This happens in "regular" and SAFE mode. I do not have any extensions installed nor themes installed/enabled. The only plugins that are installed are "OpenH264 Video Codec provided by Cisco Systems, Inc." and "Widevine Content Decryption Module provided by Google Inc."

When I delete the primary password, the browser does not prompt me to enter the primary password on startup or when opening the SETTINGS page.

FWIW, I've tried the following sequence, but the problem persists:

  1. Uninstall Firefox
  2. Delete as many temporary files as I can in $HOME\AppData\Local\Tmp\
  3. Delete $HOME\AppData\Local\Mozilla\
  4. Delete $HOME\AppData\Roaming\Mozilla\
  5. Reboot
  6. Reinstall Firefox
  7. Open Firefox and add a primary password
  8. Close and reopen Firefox

When I reopen Firefox, it prompts me twice to enter my primary password. When I open Firefox's SETTINGS, I am prompted twice to enter the primary password.

Any suggestions as to how I can convince Firefox to not prompt me twice for the primary password when opening the browser would be appreciated.

Asked by Jim Fischer 3 weeks ago

Last reply by rkuga 3 weeks ago

Primary Password

I use a Primary Password. Until yesterday, I only had to enter the Primary password when I when I went to a website that had a login. Now I have to enter the password to … (read more)

I use a Primary Password. Until yesterday, I only had to enter the Primary password when I when I went to a website that had a login. Now I have to enter the password to open Firefox. Clicking cancel twice will make it go away. I deleted the primary password, got out of Firefox, reopened Firefox and then checked primary password and re-entered the primary password. The problem remains. How do I fix this?

Asked by davewhitearcata 2 weeks ago

Last reply by davewhitearcata 2 weeks ago

when opening firefox it asks for the master password

Hello, recently, my Windows PC always asks for the master password when I open Firefox. The method of removing the master password, then closing Firefox completely and re… (read more)

Hello, recently, my Windows PC always asks for the master password when I open Firefox. The method of removing the master password, then closing Firefox completely and resetting the password the next time I start it doesn't work! Observed in Firefox 136.0.1 in Windows 10 and 11. Also new and surprising is that Windows 11 requires the window pin to be entered before a master password can be set. No security software (except Windows Defender) installed. No new software - except for the regular update of Firefox . The observed behavior is at least very annoying, perhaps frightening( who needs my Windows password?).

Maybe it is a new feature and unwanted "windows security" Wolf Piotrowski I attach a screenshot of "windows security Mozilla" pop up (in a german installation of windows/firefox)

Asked by wolf.piotrowski 2 weeks ago

Last reply by wolf.piotrowski 6 days ago

Remember log-in email but not saving passwords

Hello All, just switched to Firefox and like it a lot. However, one thing I cannot figure out ... how to make it remember log-in email or username, but NOT saving any pas… (read more)

Hello All, just switched to Firefox and like it a lot. However, one thing I cannot figure out ... how to make it remember log-in email or username, but NOT saving any passwords. I googled and many answers are outdated (2014) ... non made a change anyways. - Unchecked "Delete Cookies when Firefox closes" - Under Passwords: I unchecked "Ask To Save Passwords" - Under Autofill: "Save and Fill Addresses" - Checked - I added my entire mailing address and email in "Save Addresses" - "Save and Fill Payment Methods" - Unchecked - Under History: "Remember Browsing and Download History" and "Remember Search and Form History" ...

  both checked.

These settings seam to be most logical for what I want but it still does not work. What I'm talking about is, e.g., when I sign in to Amazon I'm expecting to already see my email or at least after typing the first letter. That's how it was in the previous browser. (FYI: required password field/sign-in is replaced by Windows pin)

What am I doing wrong? Please advise.

Thanks

Asked by krtemp-online 2 months ago

Last reply by TechHorse 2 months ago

Firefox 136 wants my password on startup

I just launched FF 136 today. On the first launch, there was nothing unusual, except the usual dialogs to describe new features and release notes. I tried the new settin… (read more)

I just launched FF 136 today. On the first launch, there was nothing unusual, except the usual dialogs to describe new features and release notes.

I tried the new setting to show the new sidebar, but turned it back off afterward.

But on all subsequent browser launches, my primary password was required. I want a primary password to protect my saved logins and settings, but don't want to have to enter it just to use the browser.

An online search said that if I were using Sync, that might be a reason my password is required at startup. However, I have never used Sync and never logged into it.

I tried starting up in safe mode, to eliminate extension issues, but my PW was still required. Does anyone know how to eliminate the prompt at startup, while still maintaining the primary password for settings?

Asked by Wizardgoat 2 weeks ago

Last reply by TyDraniu 2 weeks ago