Firefox Community Forum

"Access Denied" when accessing homedepot.com and lowes.com using microsoft edge or firefox within windows 7

Even when I open a new tab in Firefox, the focus remains on the address bar. I'd like to know how to fix this. When I open a new tab, the address bar gets the focus, which I find inconvenient. Is there a way or setting to prevent the address bar from getting the focus and instead focus on the search box in the middle? I've searched online and tried the "settings in about:config" suggested in the search results, but it didn't solve the problem. Is it impossible? Firefox 153.0.3 64it

I'm suddenly getting repeated/multiple Mozilla Firefox "Browser Alerts", "System Warnings," and "McAfee Critical Virus Alerts" that are wrong and dysfunctional. They pop up every few seconds. They contain "Remove virus now" and "quick scan" buttons, but these only take me to a bright red screen that says:

"Deceptive site ahead Firefox blocked this page because it may trick you into doing something dangerous like installing software or revealing personal information like passwords or credit cards."

These come even though I haven't tried to access any "deceptive sites." I have to x all of them out to clear my screen.

There's obviously a defect in your warning system. How do I stop this?

I use eBird extensively. When I try to play the audio (with sonograms), I get a message that says "We are still processing this file. Try again later". These files perform well on my Android phone, so I know it it is not eBird's glitch. I am confused about the setting options on Firefox that I need to set. These files are usually .wav format. I have tried to open a ticket with eBird, but have not had a response. Can you guide me? Thanks.

Hello! I'm on Debian, and there Firefox ESR is the default browser, it is now basically unusable as it is so out of date that Cloudflare Turnstile no longer works.

This is a major problem.

I have opened a ticket over at Cloudflare, but they have not commented at all on the problems: https://community.cloudflare.com/t/turnstile-not-woring-for-the-last-few-days/939637

Thank you for your time.

Yesterday, Facebook started to take longer and longer to load a page. Whenever I tried to post something and it took forevahhhh for it to show up on the timeline. I had to reload and repost several times since yesterday. All other websites are loading up just fine, but Facebook has taken as long as 30 seconds, sometimes even more before it refreshes a page.

Then.. it got worse. All I could see was the Facebook logo in the middle of the screen and nothing else.

Then it got even worse. As of this morning, I can't even get any results when I google Facebook! I put Facebook into the search bar, click return -- and nothing happens, absolutely nothing.

I'm not seeing any problems with any other website. I have already restarted my modem. I have already cleared out the cache and the cookies. I have restarted my laptop three times. I even looked up Downdetector, but there aren't any problems with the website in general.

Those are all the solutions I've found when searching about this, but the problem is only becoming worse, with everything I try. If there's something I need to change in Facebook settings, I can't do that, because now Facebook is completely inaccessible.

This is only happening on my laptop. Mobile is fine.

I downloaded the Firefox ESR for my High Siera OS, but I still get the message that Firefox is no longer supported, Why??? Just let me know what I need to do so I can use the browser without worry.

I have a MacPro 2012, updated to the max. I'm retired, and by budget does not allow for a new computer.

Thanks. Doina Paraschiv

As of yesterday my Firefox browser no longer displays some screens within Amazon Prime correctly. It displays what should be images as text, which is difficult to read, unlike Microsoft Edge, which displays the Amazon webpage correctly. I am running Windows 10 with a support extension through October 2026, so could it be an update from Microsoft Windows or Mozilla Firefox that has caused the problem. Thanks for your help.

Michael Archer [edited email from community support forum]

I have all the location settings I can find on my Firefox browser, google, and device turned off, but the new firefox weather widget still had my hometown as the default location, which is is not the same location as my IP address. And when I went to buy a book online through Thriftbooks with a guest account the address line autofilled with addresses in my hometown. I do not have any addresses saved to autofill. Where is this information being stored and how do I get rid of it?? Is there something in about:config I can shut off or disable?

Thank you for your time and assistance.

Every time I try to log onto https://find-and-update.company-information.service.gov.uk/company I get the following message Secure Connection Failed An error occurred during a connection to find-and-update.company-information.service.gov.uk. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem. I can log on from my mobile so I know the site is working

I'm getting the following error message:

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

I don't know what prompted this concern on my Windows 11-based laptop, but I only noticed this last night doing some research for another issue. I don't have any of my bookmarks showing up in the bookmarks section, nor will it allow me to click the star on any tab to bookmark the page. I have restarted and shut down my laptop several times and this is not solving the concern. Let me know if you need more information or if I need to start this inquiry again elsewhere, but again it sounds like the same concern.

I have included a screenshot of the exact error for accuracy's sake. Like everyone else here, I'm trying to get my bookmark and history access back up and running but not sure how to go about it.

I couldn't get past the first fix suggestion because I am not sure how to restart Firefox (https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional?as=u&utm_source=inproduct&redirectslug=The+bookmarks+and+history+system+will+not+be+functional&redirectlocale=en-US). I have restarted my laptop several times but the issue still persists.

Please advise.

Ironically, I am not having this issue on my older PC that is still operating on Windows 10. I can view history and access or add bookmarks with no concern to my knowledge.

Under Settings>Privacy/Security>Browsing Data there is no longer the option to Manage Cookies, despite the help section saying that is where to find it. There is no other place in all of Settings to find the list of cookies. There is only the ability to delete all cookies in History, which I have no desire to do. I edit the cookie list weekly, and it is only now, mid August 2026, under Firefox 153 on Win 10 that I no longer have access to them. How do I get it back?

My current version of Firefox is 149.0 (64 bit) Mozilla Firefox for Arch Linux Arch Linux - 1.0 I am running this on two computers, a laptop and a desktop, both running Arch Linux, currently at 6.19.10. I use the laptop much more, and recently noticed that I cannot upload or download files with Firefox. No file selection window opens and the request is simply ignored. Nothing appears in my Downloads folder. Meanwhile, I also noticed that this function works just fine on the desktop computer. I don't remember making any settings changes. I do have popups generally disabled but can enable them for certain sites. In any case, I have tried enabling popups and redirects completely with no change. I figure there must be something different about the settings on these two Firefox installations, but what? What can you tell me? Or ask me? Thanks.

Certain websites can be reached and displayed, however when using their page search, it says access denied on this server. I've tried using another browser but the same message comes up. However, on my phone, and tablets, I have no problem.

I'm using Firefox in Windows. I lost all of my bookmarks... never mind how, I think I can prevent it from happening again... and I'm trying to figure out whether there is a way to recover them.

Looking in the profile folder, I see three profiles. One is listed on the about:profiles page, and is identified as the default. The other two aren't listed there at all.

I need to select each of those other two and see whether my bookmarks can be recovered from them. But how. The about:profiles page has a button for creating a new profile, but not for adding an existing profile to the page. Either it's listed there or it's not.

It seems to me that I could create a new profile and make it the default folder, then quit Firefox and replace it with a copy of one of the profiles I want to investigate. However, I lost my bookmarks by doing something similar to that, so I'm wary of doing it again.

Can someone explain what is happening here--why there are three profiles in the default profile's folder but only one list listed, and why there's apparently no provision for making Firefox list the others?

On two different Windows machines, current Firefox (153.0.1), the alt-d shortcut stops working: it does nothing until I restart Firefox. Then it works again for a while. I've tried about:keyboard and it's not reset there. I tried all combinations: Clear, Reset, setting it to alt-d explicitly. None of those worked. But when I set it to alt-a, that worked--but then resetting back to alt-d again didn't work. That shortcut is muscle memory at this point, so it's quite distressing. Not sure what diagnostics might be available to help here, happy to try anything.

Full disclosure: Both machines are Windows 10 but since that's stable, I find it hard to believe that's related.

Hello everyone,

I would like to ask for clarification regarding the distribution of Firefox through third-party packaging methods.

As I understand it, Mozilla's trademarks and branding are protected, and in some cases official permission may be required to distribute Firefox under the Firefox name and branding.

Within the Ubuntu Touch community, there is a method called "Crackle" that can repackage existing applications and make them available as installable "Clickable" packages on the platform. One of the applications that has been repackaged in this way is Firefox.

However, this Firefox package is currently not available in the Ubuntu Touch software store because there is concern that distributing it may require explicit permission from Mozilla.

My question is therefore:

Does a project or community need Mozilla's permission to distribute a repackaged version of Firefox through a software store? If so, what would be the correct process for obtaining such permission? Alternatively, if the software is merely being repackaged to provide an installation method on another platform, without modifying Firefox itself, is additional permission still required?

We would appreciate any clarification regarding Mozilla's policies on redistribution, repackaging, and trademark usage in this context.

Thank you for your time and assistance.