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  • Archived

14/01/2025 ERROR: PLATFORM VERSION "133.0" IS NOT COMPATABLE WITH

14/01/2025 Ok, I can't reinstall Firefox because I have data, links and other that I no longer have access to link website links. What is the next solution please as Fi… (read more)

14/01/2025

Ok, I can't reinstall Firefox because I have data, links and other that I no longer have access to link website links.

What is the next solution please as Firefox is my default and main browser.... or is it time to move away from firefox.?

I tried to import date and others however it was not an easy task to do, and I have to System Restore to once again get the Error that stops Firefox, is there a way of undoing the update that firefox installed ?

Asked by mcdougall.grant84 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Updated now have MinVerison 134.01 error

Last night the 15th January 2025, the firefox decided to update, buy it self closing the browser, however when it restarted it now comes up an Error, something along the … (read more)

Last night the 15th January 2025, the firefox decided to update, buy it self closing the browser, however when it restarted it now comes up an Error, something along the lines of 134.0.1 and 134.0 MinVersion, if you have seen this you will know what I mean, it suggested to reinstall firefox, with that I did and I tried to porting all the setting and data and every thing, however it didnot import.

Where can I find the previous version that generated the error to start the import again... as there are links that I simply can not get any more


Cheers

Asked by mcdougall.grant84 11 months ago

Last reply by cor-el 11 months ago

  • Solved

Updated Firefox, add-ons lost

Hello, Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engin… (read more)

Hello,

Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engine defaulted to Google (yikes!)from Duck Duck etc. I am very specific about trying to block all ads, trackers, etc and avoiding all Google products. Other things stayed the same like cookies preferences.

Is this done by design? Is there a file somewhere that still has all my add-on info, that I can restore.

I really would give up on browsing if I am forced to see ads all the time.

Thank you! Petrus Martens

Asked by pmartens 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Archived

Can't update Firefox to latest version

I can't seem to update to the latest version of Firefox. Steps on macOS 15.2: 1. In previous version of Firefox, get dialog to update to current version of Firefox 2. Cl… (read more)

I can't seem to update to the latest version of Firefox.

Steps on macOS 15.2: 1. In previous version of Firefox, get dialog to update to current version of Firefox 2. Click Restart to update Firefox. 3. Enter admin user name and password to allow Firefox to install a helper 4. Got a request to let Firefox access my devices. My devices are not Firefox's business, so I replied Don't allow. Note: 3 and 4 may have been swapped.

Expected result: Get a dialog that Mozilla corp has installed something; Firefox relaunches with the new version

Actual result: Get a dialog that Mozilla corp has installed something

Attempted workaround:

5. Click Firefox icon in the dock

Expected result: Firefox launches

Actual result: Get dialog asking me to enter admin user name and password to allow Firefox to install a helper.

6. I do so.

Expected result: Get a dialog that Mozilla corp has installed something; Firefox relaunches with the new version

Actual result: Get a dialog that Mozilla corp has installed something

Attempted workaround:

7. Click Firefox icon in the dock

And I get a strange feeling of deja vu as the process repeats and I am unable to launch Firefox.

If I look at the macOS console and filter on Mozilla, I notice these two messages from org.mozilla.updater:

  1. Server doesn't exist or doesn't provide correct selectors.
  2. Failed to connect to update server after several retries.

I have no idea how to proceeed.

Asked by cbelov 10 months ago

Last reply by cbelov 10 months ago

  • Archived

Not able to update Firefox on my iMac

I have received the 14 Jan Mozilla Update warning a few times now, and I have tried to update Firefox, but it seems my computer sytem is now too old - iMac 0X El Capitan … (read more)

I have received the 14 Jan Mozilla Update warning a few times now, and I have tried to update Firefox, but it seems my computer sytem is now too old - iMac 0X El Capitan 10.11.6. PLEASE NOTE, I have an iMac from early 2009 and I am now unable to update my system to any other Mac version.

I lost all my saved pages and bookmarks recently when I tried to update Firefox using the instructions online. Unfortunately it was only after updating removed old Firefox that I was then informed that I would not be able to use the new version with my computer. I was able to resurrect my old Firefox from a backup, and would like to continue to use it as I am very happy with Firefox as a browser.

Are there any work-arounds that would allow me to use Firefox on my iMac - it is working perfectly and has just been cleaned and I've had a new hard drive installed - it seems incredibly wasteful to have to buy a new computer! Yours hopefully!

Asked by lisfaureb 11 months ago

Last reply by lisfaureb 11 months ago

  • Solved
  • Archived

Firefox update (133->135) fails on Ubuntu 24.04 (snap refresh)

Update fails, apparently in post-refresh hook with the symlinks in /var/snap/firefox/common/snap-hunspell/ pointing to non-existent files in a non-existent directory (e.g… (read more)

Update fails, apparently in post-refresh hook with the symlinks in /var/snap/firefox/common/snap-hunspell/ pointing to non-existent files in a non-existent directory (e.g. to /snap/firefox/5701/usr/share/hunspell/en_US.aff where /snap/firefox/5701/ does not exist).

A thunderbird update (128.6.0esr->128.6.1esr) fails very similarly.

I used snap to update manually in order to see error messages:

donald@dhl-pd70sneg24:~$ snap refresh --list Name Version Rev Size Publisher Notes firefox 135.0-2 5701 270MB mozilla✓ - thunderbird 128.6.1esr-3 634 221MB canonical✓ - user@machine:~$ sudo snap refresh error: cannot perform the following tasks: - Run post-refresh hook of "firefox" snap if present (run hook "post-refresh":


rm: missing operand Try 'rm --help' for more information. ln: failed to create symbolic link '/var/snap/firefox/common/snap-hunspell/et_EE.dic' -> : No such file or directory ln: failed to create symbolic link '/var/snap/firefox/common/snap-hunspell/et_EE.aff' -> : No such file or directory


)

Starting and ending state of /snap/firefox/: user@machine:~$ ls -tl /snap/firefox total 0 lrwxrwxrwx 1 root root 4 Feb 6 08:24 current -> 5437 drwxr-xr-x 7 root root 201 Dec 10 10:01 5437 drwxr-xr-x 7 root root 201 Nov 25 19:59 5361

Asked by dhlocker 10 months ago

Answered by dhlocker 9 months ago

New version of Firefox as "update"?

Downloaded an update of firefox. Is this for real? A message box came up and said I would get a NEW version of firefox but all my things would be saved. Now I have two fi… (read more)

Downloaded an update of firefox. Is this for real? A message box came up and said I would get a NEW version of firefox but all my things would be saved. Now I have two firefox versions. My old version has all my info and saved and/or chosen settings. HOWEVER the newer version is a new install without settings and WORSE it has GOOGLE as the browser?!?! Is DUCK DUCK GO gone to goOgle? If I wanted a shopping app I would use my GOOGLE account instead of Firefox. How do I fix this?

Asked by bjb1974 4 months ago

Last reply by bjb1974 4 months ago

Normal update to 141.0 breaks firefox on Mac

Apologies for the non-descript subject line, but it is accurate: I just attempted a normal update to firefox. The first problem once it relaunched was that it did not sho… (read more)

Apologies for the non-descript subject line, but it is accurate: I just attempted a normal update to firefox. The first problem once it relaunched was that it did not show any of my tabs that had been open; it just showed a single "new tab" page. Upon typing any URL, though, the browser does nothing. More specifically, it does not initiate ANY network traffic (according to Little Snitch Mini). I tried various things (redownloading and reinstalling, rebooting, and refreshing firefox), but nothing helped. With the "refresh firefox", the only result is that, after a minute or so, the crash reporter comes up.

Curiously, on the prior update to 140.0.4, I had exactly the same issues. I did manage to resolve it by retrying things the next day and the "refresh firefox" seemed to be the thing that fixed it.

Hardware: Macbook Pro (Apple M3 Max) OS: Sequoia

Asked by birdwatcher42 4 months ago

Last reply by birdwatcher42 4 months ago

  • Solved
  • Archived

updates disabled by your system administrator

So I need to update my Firefox Browser to 128 BUT somehow "Updates disabled by your system administrator." and as I am the only user I have never set up an administrator.… (read more)

So I need to update my Firefox Browser to 128 BUT somehow "Updates disabled by your system administrator." and as I am the only user I have never set up an administrator.

So I have had a look and I don't understand most of what I am reading.

So about:policies.... DisableAppUpdate true So how do I change that? I have looked at Reg Editor but have no idea what I am looking at.

It took me a long time to update to Firefox 121 because I did not like some of the changes Mozilla did to it like spacing between Bookmarks in the dropdown so to update again is a big thing for me. Attached as much as I think is relevant. Any help will be much appreciated.

Asked by phillstroud 1 year ago

Answered by jonzn4SUSE 1 year ago

  • Archived

Firefox does not come up correctly after last update.

After the last update a couple days ago Firefox does not come up correctly. Search doesn't work. Duck Duck Go seems to be the default search engine and Google is missing … (read more)

After the last update a couple days ago Firefox does not come up correctly. Search doesn't work. Duck Duck Go seems to be the default search engine and Google is missing from the selection list when the left mouse button is pushed. I really don't know how to describe the problem. It does come up in troubleshoot mode more-or-less correctly. Something odd happened during the update. A screen came up with some sort of message about having run into some sort of odd problem and that it would have to stop and restart the process, which it did. Hasn't worked properly since.

Asked by Wil 6 months ago

Last reply by MikeyJ 5 months ago

  • Archived

Updating Firefox current version of software

I received a msg from Mozilla that my Firefox was out of date and to download current version. I downloaded the current version but it does not update. I went to the me… (read more)

I received a msg from Mozilla that my Firefox was out of date and to download current version. I downloaded the current version but it does not update. I went to the menue and firefox help and it said automatic downloads disabled by system adminiestrator, I'm running linux mint. How do I get the download to update?

Asked by ron.zzz 1 year ago

Last reply by ron.zzz 12 months ago

  • Archived

Where can I download version 115 for mac

I have OLD imacs. The one I'm on now says 2017 and according to some homework, the latest version of Firefox I can run on IOS 10.13.6 is version 115. WHERE do I FIND … (read more)

I have OLD imacs. The one I'm on now says 2017 and according to some homework, the latest version of Firefox I can run on IOS 10.13.6 is version 115.

WHERE do I FIND that?

I went to mozillas page and there was only one place to update firefox. I went ahead and tried, then got a pop up saying to restart.... did. Then got some helper thing suppose to download, put in my computers password, and NOTHING seems to happen. Nothing at all. Downloads like this usually involve a spinning wheel, or bar showing progress, SOMETHING. I didn't get anything.

Restarted firefox, and every time I go to about firefox to see if it updated, the same pop up shows up. (Will attach a screenshot of it.)

If I look under applications/firefox, it has NOT updated at all.

I'm guessing it's updating to the latest greatest version which MY computer cannot run. SO where do I find VERSION 115?

Asked by Jenny 11 months ago

Last reply by Jenny 11 months ago

  • Solved
  • Archived

136.0.1 Checking for Updates continuously fail

Windows 11 23H2 FireFox 136.0.1 When clicking check for updates it firstly shows the rotating arrows icon for a long time and then says "Failed to Check for Updates" I… (read more)

Windows 11 23H2 FireFox 136.0.1

When clicking check for updates it firstly shows the rotating arrows icon for a long time and then says "Failed to Check for Updates"

I've completely reinstalled Firefox and this continues to happen

I do not have NordVPN or any other VPN installed

The behaviour is the same in troubleshoot mode

Asked by Corgiwealth 9 months ago

Answered by Corgiwealth 9 months ago