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  • Archived

Download Helper not downloading from Youtube

When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. … (read more)

When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. When I click again, then click on the blue 1 to watch the download. Nothing happens. The window just sits there and states 'downloading', but it does not happen. This happened last year and you managed to fix it; now Youtube seem to have blocked downloading again. Geoffrey D Dean, Australia.

Asked by Geoffrey D Dean 11 months ago

Last reply by James 11 months ago

  • Solved

The the United States USPS website does not work properly with Firefox!!

Support, The USPS website does not work properly with Firefox!! The Home page loads okay but there are multiple other issues with links not working. For instance all of … (read more)

Support,

The USPS website does not work properly with Firefox!! The Home page loads okay but there are multiple other issues with links not working. For instance all of the links under Quick Tools do not work except this one: https://www.usps.com/manage/po-boxes.htm. Other things don't work either.

Everything works fine that I tried with Google Chrome though! Please address soon.

Thanks

Asked by Wayne Carpenter 3 months ago

Answered by Wayne Carpenter 3 months ago

  • Archived

Firefox not compatible with some websites

Today I tried to place an online order to pickup from Texas Roadhouse, but no matter what time I chose a message said it was not available. The only selection that worked… (read more)

Today I tried to place an online order to pickup from Texas Roadhouse, but no matter what time I chose a message said it was not available. The only selection that worked was "Earliest Available Time". Finally I called to place an order. Firefox worked 2 months ago but I don't recall which version I was using at the time.

Today I was using FF vers 97.x and later updated to vers 99.0.1 figuring that might be the problem, but it made no difference.

Later I tried Windows 10 Edge & that worked. Then tried a Chromebook & that also worked.

I've also had problems going to the Tracfone website & so have several other people. It's hit or miss with Firefox & usually it doesn't work. But Chrome or Edge seem to work for everyone.

Is this a website problem or a FF problem?

Asked by Mike109 2 years ago

Last reply by SurferJ 2 years ago

  • Archived

Firefox informs me that my browser is being managed by my organization.

As I belong to no organization, I find this disturbing. Some of the settings being "managed" for me are not as I want them. How do I get access to them? FWIW. I am using … (read more)

As I belong to no organization, I find this disturbing. Some of the settings being "managed" for me are not as I want them. How do I get access to them? FWIW. I am using Firefox in Linux Mint. Thank you for your help.

Asked by owen58191 1 year ago

Last reply by jonzn4SUSE 1 year ago

import logins, passwords from waterfox

tried to import logins etc from waterfox, but pull down list does NOT include waterfox, many others tho, so how can this be done without having to jump thru too many hoop… (read more)

tried to import logins etc from waterfox, but pull down list does NOT include waterfox, many others tho, so how can this be done without having to jump thru too many hoops

Asked by hjoz 4 months ago

Last reply by jonzn4SUSE 4 months ago

  • Archived

Firefox crashing repeatedly

Firefox seems to crash repeatedly and generates no crash reports, just freezes up my pc. It works in troubleshooting mode but even after refreshing, the problem persists.… (read more)

Firefox seems to crash repeatedly and generates no crash reports, just freezes up my pc. It works in troubleshooting mode but even after refreshing, the problem persists. Surprisingly, it will consistently crash if I go to `about:support` (except in troubleshooting mode). Any help would be appreciated!

Asked by Bilal Musani 8 months ago

Last reply by zeroknight 8 months ago

  • Archived

Firefox Browser 102.0(64bit)

When I login to URL https://www.ohiogasprices.com/index.aspx?mss=286965 with Firefox there is a long delay (~5min.). This happens with multiple machines and locati… (read more)

When I login to URL

 https://www.ohiogasprices.com/index.aspx?mss=286965  

with Firefox there is a long delay (~5min.). This happens with multiple machines and locations (w/ Windows 10p and Windows 11p). This started a few weeks ago, I'm wondering if an update is to blame.

It all works fine with Microsoft Edge.

Asked by FWO-BOH 1 year ago

Last reply by cor-el 1 year ago

Odd banner of script on different webpages

There has been this odd banner of scripts on certain web pages for a while now and I'm not sure what it is or how to stop it. I don't know what the problem could be. … (read more)

There has been this odd banner of scripts on certain web pages for a while now and I'm not sure what it is or how to stop it. I don't know what the problem could be.

Asked by k_tu 4 months ago

Last reply by Rasimore Fashions 4 months ago

"Access your data for all websites" Can a ADDON transmit that data over the internet?

I understand the necessity of some Extensions / add-ons to "Access your data for all websites" and therefore i agree to that for some of them. So here's the question: Is … (read more)

I understand the necessity of some Extensions / add-ons to "Access your data for all websites" and therefore i agree to that for some of them. So here's the question: Is it possible for the data collected by that ADDON to be transmitted over the internet to either the ADDON maker or any other unknown recipient? Or is it that they indeed are collected but stored and processed locally on my computer and never transmitted elsewhere?

Asked by RHXE 4 months ago

Last reply by TyDraniu 4 months ago

  • Archived

Restore Previous Session

I'm using Firefox 104.0.2 (64 bit) under Windows 11. Under Settings I have selected Startup Open Previous Windows and Tabs. I normally have more than a dozen tabs. For… (read more)

I'm using Firefox 104.0.2 (64 bit) under Windows 11.

Under Settings I have selected Startup Open Previous Windows and Tabs.

I normally have more than a dozen tabs.

For the past few days, when I start Firefox my previous session is not restored and I just get the single Firefox tab.

When I got to History there is no longer a Restore Previous Session option.

How do I get it back?

Thanks

Ward Saylor

Asked by lbjes 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox (Latest Version - 119.0.1, 64 bit) Mac - ONLY works in Troubleshoot Mode

I've tried deleting all history, cache settings. Deleting and reinstalling Firefox. Backing up existing profiles and restarting. NOTHING except starting in Troubleshoo… (read more)

I've tried deleting all history, cache settings. Deleting and reinstalling Firefox. Backing up existing profiles and restarting. NOTHING except starting in Troubleshoot (Safe) mode makes a difference:

Asked by fewerjunk junk 6 months ago

Last reply by zeroknight 6 months ago

  • Archived

Possible IPC memory leak - how to pinpoint the culprit?

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up… (read more)

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

Asked by Sewana 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

No option to Uncheck Underline Links

Just updated to the latest firefox version 119, and noticed that the url links are now all underlined again. Checked the support page that says it can be undone in settin… (read more)

Just updated to the latest firefox version 119, and noticed that the url links are now all underlined again. Checked the support page that says it can be undone in settings, but when I opened up to the said setting page, there's no option to uncheck underline links. Where else can underline links be disabled?

Asked by kkhoon77 7 months ago

Answered by cor-el 7 months ago

  • Solved
  • Archived

Custom font no longer working as of Firefox Nightly update today (8th September 2023)

I use Iosevka font as my preferred custom font for websites, I really like this Firefox feature (actually one of the main reasons why I swapped from Chromium browsers), a… (read more)

I use Iosevka font as my preferred custom font for websites, I really like this Firefox feature (actually one of the main reasons why I swapped from Chromium browsers), and as of updating my Firefox Nightly to "Nightly 119.0a1 (20230908094535)" version this feature no longer works on all websites, and only seems to work on the search bar when I open a new tab.

Image 1: Settings (unchanged since previous version when this feature worked) Image 2: Search bar in new tab is using Iosevka font correctly Image 3: An example of another website where the font is not being loaded where it did in the previous version.

Thanks.

Asked by stewartsvg 8 months ago

Answered by zeroknight 8 months ago

  • Archived

Don't want Amazon in my Search bar

I customised my Search so that the default is DuckDuckGo and I've removed all the other search engines in Search Shortcuts. Yet, every time I type into the Firefox addres… (read more)

I customised my Search so that the default is DuckDuckGo and I've removed all the other search engines in Search Shortcuts. Yet, every time I type into the Firefox address bar, both Amazon and Wikipedia still show up, despite the fact that neither should be an option.

Asked by BuddyL 1 year ago

Last reply by BuddyL 1 year ago