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Firefox freezes when handling tabs

Hello everyone. Since installing Linux Mint in May 2023 I have been having this issue with Firefox. Description of issue: When I switch between (or drag) tabs in a Firef… (read more)

Hello everyone. Since installing Linux Mint in May 2023 I have been having this issue with Firefox.

Description of issue: When I switch between (or drag) tabs in a Firefox window, the whole window becomes unresponsive, with the last tab I was switching from still in front. Often the contents of the window start to flash (disappear and reappear, leaving a black backgground) every 2 seconds. I can drag the window around, scroll, minimize it, but it is impossible to give any input in any tab. The only action somewhat possible to do inside the window is bring other tabs in front, it is still quite hard for the input to register, and if it does, it takes 10+ seconds. The issue goes away if I close the specific Firefox window, or if I manage to select and drag one tab out of the frozen window into its own new window. Then everything works as intended, like nothing ever happened.

I can reliably cause the freeze-up in a short time by holding CTRL+TAB and drag one tab to change the order while firefox cycles through the tabs in the open window.

While the window is frozen, the rest of the desktop is responsive as normal, even other Firefox windows. If I try to interact with the frozen window I can rarely see spikes of CPU usage. RAM stays at normal usage levels, far from being full.

What I have tried so far that has had no effect on the appearance of the issue:

1) Disabling all extensions i have

2) Run in troubleshooting mode

2) "Create a new places database" as suggested [https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_fi...]

3) Disabled hardware acceleration

4) Creaing a new firefox user profile

5) Use "Refresh Firefox" from the troubleshooting page

6) Use the Flatpak version of firefox

7) Reinstall firefox

Here is my system information

here

Asked by nico.venuti 12 months ago

Answered by zeroknight 11 months ago

  • Archived

Control key and Shift key triggers some weird deleting symptom

How to reproduce the bug: Jump to the address bar, and then press shift, ctrol, alt or windows_start, you can see the address getting deleted. You can also see it in Goog… (read more)

How to reproduce the bug: Jump to the address bar, and then press shift, ctrol, alt or windows_start, you can see the address getting deleted. You can also see it in Google Sheets and Microsoft Excel Online, it just deletes the cell, or a selection of multiple cells. --Interestingly on Google Docs it doesn't delete but just move the cursor to the first character when a string is selected.

 It happens only once per mouse click, or focus change

What I expect: Shift, Control or any mod key should not delete content or move a cursor

Thanks!

Asked by Gunwoo Gim 10 months ago

Last reply by zeroknight 8 months ago

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Mouse unresponsive to elements in the browser and on webpages

In Firefox, the mouse becomes partially unresponsive to elements in the browser and on web pages. This happens after 15-30 minutes after starting up the browser. Common s… (read more)

In Firefox, the mouse becomes partially unresponsive to elements in the browser and on web pages. This happens after 15-30 minutes after starting up the browser. Common symptoms include:

- Unable to drag and drop elements properly, including text after highlighting it. - Sometimes, the mouse continues to hold elements while dragging. Pressing ESC temporarily fixes this. - Dropdown menus on websites do not drop down when hoovering over them - Other items on websites don't display items when hoovering over them

I have tried:

- Different mouses, including my laptop's trackpad - A Firefox fork, namely Waterfox, but it still occurs - Limited testing with other browsers. No problem occurs - Limited testing on desktop. No problem occurs - Entering Troubleshooting Mode on Firefox - Clearing cookies and cache - Reinstall Firefox (including installing from command line instead of the snap store) - Updated Firefox - Refreshed Firefox - About:Processes doesn't show anything using more than 10-15% of CPU at any one time - Limited testing with a new Firefox profile. No problem occurs - Disabled WebGL and Hardware Acceleration.

Temporary fix: Restarting Firefox, but the problem re-occurs shortly after use.

Using Ubuntu.

Any help would be greatly appreciated.

Asked by Rhys 1 year ago

Last reply by Rhys 1 year ago

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  • Archived

Firefox failed to reopen all the pages & tabs from previous sessions after crash, task manager says Firefox(19)

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report. So I have fired up … (read more)

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report.

So I have fired up firefox again to find only a single page opens up, I have lost probably 16+ pages with multiple tabs on each, been like that for months, I have 32GB memory so there is normally no issues or slowness. However after the crash, even though only a single firefox page is open, windows task manager shows Firefox (20) and if I expand the task, I can see each firefox is taking lots of memory.

So it looks like the old session pages/tabs are still there somewhere but not accessible, I would like to get them back if possible. I went through reseting it to default, disabling the add ons etc but nothing has worked.

Asked by Sean Stevens 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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  • Archived

I am running Firefox on Ubuntu 22.04 and it constantly crashes. Trying to determine what is causing this.

I have a new installation of Ubuntu 22.04 on my 2015 Lenovo IdeaPad 300. I have a new SSD HD 1 TB in size and it should work, however, Firefox keeps crashing. Other app… (read more)

I have a new installation of Ubuntu 22.04 on my 2015 Lenovo IdeaPad 300. I have a new SSD HD 1 TB in size and it should work, however, Firefox keeps crashing. Other apps are crashing too.

Asked by Daniel Grindstaff 1 year ago

Answered by Daniel Grindstaff 1 year ago

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Firefox tabs crashing, causing BSOD

Firefox tabs start crashing all of a sudden and won't stop crashing, until BSOD happens. In my case it caused PFN List Corrupt Blue screen error. How can I identify t… (read more)

Firefox tabs start crashing all of a sudden and won't stop crashing, until BSOD happens.

In my case it caused PFN List Corrupt Blue screen error.

How can I identify the real reason for the crash of the tabs, leading to the crash of the system?

Asked by Rok PZ 10 months ago

Last reply by Rok PZ 10 months ago

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All updates were disabled - Add-on "could not be verified for use in Firefox and has been disabled."

I saw a message that my Add-ons were disabled, and when I checked the Add-ons Manager , each of my many Add-ons had a message similar to: "1Password – Password Manager co… (read more)

I saw a message that my Add-ons were disabled, and when I checked the Add-ons Manager , each of my many Add-ons had a message similar to: "1Password – Password Manager could not be verified for use in Firefox and has been disabled. "

Some searches in the forums suggest that that this can be caused my a certificate at Mozilla expiring, I seem to be the only one with this issue at the moment. All of my Add-ons came through the Mozilla store .

I am using version 123.0.1 (64-bit) on OpenSUSE Leap 15.5, and as far as I can see all of my updates are current (and from the official sources.)

What should I do next? I expect I need to wait for a certificate update or something at Mozilla, but if/when that happens how do I verify it did and re-enable my add-ons?

Asked by `Lex 8 months ago

Last reply by cor-el 8 months ago

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Firefox crashing after 108.01 install

I upgraded to 108.01 three days ago. It crashed 3 times in the next two days, accompanied by that popup you get informing you of the crash. For years I've been using t… (read more)

I upgraded to 108.01 three days ago. It crashed 3 times in the next two days, accompanied by that popup you get informing you of the crash.

For years I've been using the extraction method of the executable to create a Firefox portable application. Upgrading only involves the install folder. The profile remains untouched, unaltered.

I had an incident of profile corruption a couple months ago, with basically Firefox launching with most features not working, i.e. toolbar buttons, toolbar menus, etc. Yesterday, for a short time, aside from two crashes, I had a similar experience with the buttons, but not quite the same. My default built in Firefox buttons worked, but my extension buttons didn't. I also noticed on a page that I regularly visit, Ublock origin wasn't doing it's regular job of blocking, and the Ublock button was non-responsive.

I'm also in the process of using the Brave Browser for the first time. The reason I'm posting this here about this subject, including a Brave experience, is that at the same time I was experiencing the Firefox erratic behavior, Brave was crashing as well; freezing; tabs not loading.

Considering the Brave tabs not loading, and the temporary Firefox Ublock origin failure, etc., I'm wondering if there might be something in common here? Maybe an internet connectivity issue at the time?

Asked by noel_envode 1 year ago

Last reply by noel_envode 1 year ago

  • Solved

I have Mozilla Firefox installed years ago. Today I have trouble getting it to run.

I installed Firefox years ago. This morning, when I click on the browser icon, I get this message: Error platform '127.0.2' is not compatible with minVersion>= 127.0.… (read more)

I installed Firefox years ago. This morning, when I click on the browser icon, I get this message: Error platform '127.0.2' is not compatible with minVersion>= 127.0.1 maxVersion<= 127.0.1

What is going on? The browser updates itself so I don't do anything. But now, it doesn't work. I use an alternate browser to send this message to you.

Asked by firefoxhelp.20.sysops 5 months ago

Answered by TyDraniu 5 months ago

  • Archived

Getting Web Attack: Exploit Toolkit Website 115 alerts from Norton Security while using Firefox

I keep getting alerts from Norton while browsing ran Norton's scan and MBAM then ran Norton's Power Eraser. I did not fine the source of the problem. I added an entry t… (read more)

I keep getting alerts from Norton while browsing ran Norton's scan and MBAM then ran Norton's Power Eraser. I did not fine the source of the problem. I added an entry to my hosts file hoping it would block the IP but it doesn't seem to work, I may have done something wrong. The entry I made is: 103.224.212.246 0redird.com at the end of the hosts file. Below is the log from Norton security, the full URL is very long:

Category: Intrusion Prevention Date & Time,Risk,Activity,Status,Recommended Action,IPS Alert Name,Default Action,Action Taken,Attacking Computer,Attacker URL,Destination Address,Source Address,Traffic Description 9/8/2022 4:29:31 PM,High,An intrusion attempt by 0redird.com was blocked.,Blocked,No Action Required,Web Attack: Exploit Toolkit Website 115,No Action Required,No Action Required,"0redird.com (103.224.212.246, 80)","http://0redird.com/jr.php?gz=1OEmizLy7QYVD%2F%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&vs=1024:576&ds=1920:1080&sl=0:0&os=f&nos=f&swfV=0.0.0&if=f&sc=f&gpu=Google%20Inc.%20(Intel)%20-%20ANGLE%20(Intel,%20Intel(R)%20HD%20Graphics%20Direct3D11%20vs_5_0%20ps_5_0)&anura_res=","FANMAN-PC (192.168.0.101, 2237)",0redird.com (103.224.212.246),"TCP, www-http" Network traffic from http://0redird.com/jr.php?gz=1OEmizLy7QYVD%2F%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&vs=1024:576&ds=1920:1080&sl=0:0&os=f&nos=f&swfV=0.0.0&if=f&sc=f&gpu=Google%20Inc.%20(Intel)%20-%20ANGLE%20(Intel,%20Intel(R)%20HD%20Graphics%20Direct3D11%20vs_5_0%20ps_5_0)&anura_res= matches the signature of a known attack. The attack was resulted from \DEVICE\HARDDISKVOLUME1\PROGRAM FILES\MOZILLA FIREFOX\FIREFOX.EXE. To stop being notified for this type of traffic, in the Actions panel, click Stop Notifying Me. Any help will be appreciated, I can't find any info about this exploit inmy web searches.

Asked by fanman2 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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  • Archived

Firefox's HUGE memory usage - AN ONGOING ISSUE you refuse to fix

TO MOZILLA DEVELOPERS In spite of hundreds if not thousands of users reporting this issue over and over again, and your suggested workaround to reduce memory usage in t… (read more)

TO MOZILLA DEVELOPERS

In spite of hundreds if not thousands of users reporting this issue over and over again, and your suggested workaround to reduce memory usage in the settings that doesn't do anything - FIREFOX is still using unacceptably HUGE amount of memory.

With just FOUR (4) tabs open in one window, in the Task Manager I can see 17 (!!!!!!) Firefox windows open using 830 MB of memory. The highest usage of all my apps including memory hungry media apps. It's using THREE times as much memory as my Adobe Audition processing edits of a 1.5 hr audio with several clips.

This is insane!! You have gone crazy with caching to the point of making this browser unusable.

It's freezing up and crashing my Audition so before I work in it I must shut Firefox down completely - and I work on a powerful tower PC designed for media.

If you don't seriously cut back on this insane caching for the sake of browsing speed IN THE NEXT UPDATE, I won't be using your browser at all, it's simple as that. I'm already migrating my bookmarks and setting up Chrome which uses about half the memory that Firefox does with the same tabs, and I suspect that many users will follow suit.

The workarounds you offer DO NOT WORK. Any app that uses more than 500 MB of memory at any give time on my computer - goes.

Asked by etcetera777 11 months ago

Last reply by etcetera777 11 months ago

  • Archived

When I maximize Firefox, the window gets larger than my screen's resolution

When I run Firefox on Linux, the window initially starts at 1260x720 size. But when I try to maximize it, then the Firefox window size gets much larger than my screen's r… (read more)

When I run Firefox on Linux, the window initially starts at 1260x720 size. But when I try to maximize it, then the Firefox window size gets much larger than my screen's resolution. The maximized size is 2800x1600 size, my monitor is 1920x1200 only.

I tried different versions of Firefox and noticed this new behavior started with version 73.0, while it worked fine in 72.0.2 and versions before it. I even tried 73.0b1 and it has the issue already. I see the same exact issue when I tried the latest version 108.0.2 as well. It seems like something got broken in 73.0 unless I'm doing something really wrong.

Not sure if it makes the difference, I'm using MWM window manager on Linux. Please advise.

Asked by nochkin 1 year ago

Last reply by nochkin 1 year ago

  • Solved
  • Archived

Firefox extremely slow on some sites

Hi, I just replaced my SSD (Samsung 960EVO m.2 250Gb) for a larger/faster SSD (Samsung 980 m.2 1Tb) . I'm on Windows 10 and have 32Mb Ram. Firefox is now very slow on som… (read more)

Hi, I just replaced my SSD (Samsung 960EVO m.2 250Gb) for a larger/faster SSD (Samsung 980 m.2 1Tb) . I'm on Windows 10 and have 32Mb Ram. Firefox is now very slow on some websites (not all).

This example is typical and has occured on multiple sites. To test and compare, I copied the URL, created a new tab in Firefox, then Paste and Go. I timed this 3 times and each time was 30 seconds. I Pasted the same into Chrome and Edge and each time it was instant. https://savingschampion.co.uk/best-buys/personal/easy-access-accounts

On my previous SSD, there was never an issue of any lag on any site.

BBC.co.uk/news is fine, as are several other sites. Does anyone have any idea what's happening? This is making Firefox unworkable for me, so unless I can fix the issue, I will have to move permanently to Chrome or Edge. That would be a shame after many years with Firefox.

Thank you in advance.

Asked by glen24 1 year ago

Answered by jonzn4SUSE 1 year ago

  • Archived

Firefox shuts down with no warning and kills all tabs

Had it yesterday, happened this morning after the restart and just NOW, when I entered 6 lousy tabs, and they are NOT in the recently closed list either.. wups, gone, no … (read more)

Had it yesterday, happened this morning after the restart and just NOW, when I entered 6 lousy tabs, and they are NOT in the recently closed list either.. wups, gone, no tabs, setting has a check mark on open previous windows and tabs. Within 24 hours, lost the tabs three times with a non reported crash and Firefox closing itself with no warning.

I honestly do not think I am responsible to keep a backup of my browser history, I expect a browser to do that. I switched from Opera to Firefox not to long ago.. even Opera is a security risk.. at least it doesn't delete your tabs just for fun.

Very simple.. that happens once more and i am OFF this browser....

Asked by Jay Nudelholz 11 months ago

Last reply by R Ss 10 months ago

  • Solved
  • Archived

Firefox shutting down when first opening!!

I got a notice that Firefox (and Thunderbird) were updated this morning. Took me an HOUR to find out how to make the miniscule font in my inbox larger. So.. suddenly, new… (read more)

I got a notice that Firefox (and Thunderbird) were updated this morning. Took me an HOUR to find out how to make the miniscule font in my inbox larger. So.. suddenly, new problem.

When I click the Firefox icon to launch the browser, and reopen my tabs, It opens for a millisecond, then closes faster than I can try to read if there is an error. When I click it AGAIN, all my tabs are GONE and I have to search for them manually, which is a royal pain.

Why is this happening? How can I stop it from happening? This is annoying as hell.

Asked by piper_e_thompson 1 year ago

Answered by piper_e_thompson 1 year ago

  • Archived

Google Drive Download ZIP Failed

In Google Drive I cannot download a Google Drive Folder which is owned or shared with me. I get the error message Download failed/Zip failed. When I sign into Google Driv… (read more)

In Google Drive I cannot download a Google Drive Folder which is owned or shared with me. I get the error message Download failed/Zip failed. When I sign into Google Drive, I get a "There were some problems loading your apps" notification pop-up.

I have tried the same action in another browser (Edge) and it works. In firefox I have to resort to going inside the folder and downloading each file individually, which is painstakingly time-consuming.

Things that I have tried and it still failed to work:

  • Restarting computer
  • Different internet connection
  • Cleared cache and cookies
  • Delete all history and site settings
  • Disabling adblock
  • Disabling all extenstions and restarting browser
  • Turn of ETP (Enhanced tracking protection)
  • Switching strict protection in cookie settings to standard
  • Adding cross-site cookies exceptions for google.com, https://googleusercontent.com, https://drive.google.com
  • Logging out of Google, clearing cache and cookies, and signing back into account

Firefox browser 120.0.1 (64-bit) Windows 11

Asked by bam 1 year ago

Last reply by bam 11 months ago

  • Archived

outlook dot com error when signing in

I get this error when trying to access my email using FireFox. Lately this (or a similar) error happens weekly if not every couple of days. Always first thing in the morn… (read more)

I get this error when trying to access my email using FireFox. Lately this (or a similar) error happens weekly if not every couple of days. Always first thing in the morning, too.

UTC Date: 2023-07-16T15:17:20.490Z

Client Id: 57C5EE00898E486392D56E4C2F706F9E

Session Id: 84e33266-6f14-4c67-bcf7-f5589a5e04c5

Client Version: 20230707009.10

BootResult: network

Back Filled Errors: Unhandled Rejection: Error: NetworkResponseError:undefined|undefined:undefined

err: Error: NetworkResponseError

esrc: StartupData

et: ServerError

estack: K@https://res-h3.public.cdn.office.net/owamail/20230707009.10/scripts/owa.mailindex.js:2:260625

p/<@https://res-h3.public.cdn.office.net/owamail/20230707009.10/scripts/owa.mailindex.js:2:259787

my email works just fine using Safari so I am at a loss.

I have tried running FF (Firefox) in safe mode, ensuring outlook.live.com is an exception to the pop up window blocker, changed default protections on outlook dot com to none from standard.... Turned off ABP, clearing cache and cookies from within FF.

it may be worth mentioning that I can still browse/access other websites while outlook produces this error, and my network settings within FF are set to use default system settings (no proxy).

Asked by billy_hill_65 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Unable to hold backspace to delete multiple characters in certain text boxes

Recently, I have been unable to hold down backspace to delete multiple characters in certain text boxes in Firefox. Namely, in the EndeavorOS forum post text box, Google … (read more)

Recently, I have been unable to hold down backspace to delete multiple characters in certain text boxes in Firefox. Namely, in the EndeavorOS forum post text box, Google Docs, and the google search box. I am not experiencing this issue with any other app, and in chrome, with the same pages, the issue doesn’t occur. The issue also does not occur in the URL box or the forum post text box here. The issue still occurs in troubleshoot mode.

Asked by enderthexenocide 8 months ago

Last reply by enderthexenocide 8 months ago

  • Solved
  • Archived

"The WidevineCdm plugin has crashed" - unable to use any streaming service.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin h… (read more)

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Asked by samantha 1 year ago

Answered by samantha 11 months ago

  • Solved
  • Archived

Youtube very laggy recently?

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox… (read more)

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

Asked by Dartagnan Rozycki 11 months ago

Answered by TyDraniu 11 months ago