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Video freezes but audio continues if tab loses focus

Hello, I have recently moved to a new OS, windows 10 pro x64. I have installed firefox 98.0.1 (64-bit) and am experiencing an issue I never had with old versions, it has … (read more)

Hello, I have recently moved to a new OS, windows 10 pro x64. I have installed firefox 98.0.1 (64-bit) and am experiencing an issue I never had with old versions, it has always been true of chrome but never firefox builds in my experience. If I have a tab open with a video, whether its a livestream or just a youtube video for example, if that tab loses focus within seconds the video will freeze but the audio will continue. Then when I return to that tab/window the video will be set to the lowest possible quality ( despite having a gigabit service) and it takes a while for the video to refresh and then a little while longer for the audio to sync back up. The video has always stopped playing if I use the windows "show desktop" shortcut on the bottom right of the screen, but in every previous version of firefox I have used, swapping tabs and/or windows never had this issue before.

It is a clean install, I do not have any extensions and am not connected to a vpn. I have tried

- turning hardware acceleration off
- disabling webgl
- changing the throttle option in about:config
- checked the network settings within firefox just to double check the proxy settings.

Few things I to note All of my drivers are up to date, there are no readily apparent reasons on my end for this. My system is pretty decent I think, ryzen 7 1700x, 32gb ram, 1 tb m.2, 1080ti Also turns out the video will start to load if I hover over the window in taskbar so that the preview pops up, however in that case I still need to open the window back up because it treats it like I have just opened that website and I have to click in the video to start playback

Other than digging through firefox old versions and testing them 1 at a time to find the one I use to have I am not sure what I should try next. Thank you

Asked by howamo 1 year ago

Last reply by cor-el 1 year ago

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Themes are synced even though I've disabled it with lightweightThemes and activeThemeID

Hello, I have 3 different profiles and I'd like to have a visual indication of the currently active profile. I've found that using themes is the best option (a red theme… (read more)

Hello,

I have 3 different profiles and I'd like to have a visual indication of the currently active profile. I've found that using themes is the best option (a red theme for production, green for test, grey for default) but I can't prevent Firefox Sync to sync the active theme between my profiles.

I have set both services.sync.prefs.sync.extensions.activeThemeID and services.sync.prefs.sync.lightweightThemes to false and restarted all my Firefox profiles.

After a while, all windows/profiles are synced to the same theme.

Are those settings really read by Firefox Sync ? I'm on Windows 10, Firefox 91.10.0esr (32-bit)

Thanks in advance for your help !

Asked by Cédric 1 year ago

Answered by cor-el 1 year ago

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Linux Firefox not accepted by online sales websites in Zorin OS and Linux Mint

Zorin16-Linux version 99.0 Ubuntu Canonical 1.0, -found in Help/About. Firefox recognition of version below says 91.0. Also have Linux Mint 19.3 (Tricia). Computer 15Y… (read more)

Zorin16-Linux version 99.0 Ubuntu Canonical 1.0, -found in Help/About. Firefox recognition of version below says 91.0. Also have Linux Mint 19.3 (Tricia). Computer 15YO Dell Dimension 900.

I've had no problems with Linux Firefox for many years. I do not use any other Non-Linux OSes. Linux Mint updates Firefox regularly and so do I in that OS. I'm currently in a free version of Zorin which doesn't seem to push out updates, so my Zorin Firefox may be sadly out of date.

At any rate, today in Zorin, when I went to several of the bigger online sales platforms, they refused to accept my Firefox and suggested Chrome, Opera, and Safari; Target suggested Firefox.

Went to Mozilla to try and upgrade, but it didn't offer the Linux browser automatically when it read my computer. I was only offered the Windows browser. This may be because the computer is an old Dell Windows machine that I converted to Linux or it may not. I've never had this happen before.

Yesterday in Linux Mint, in which Firefox is upgraded at least weekly, the same thing happened once with a big online retailer. They said my browser was outdated and unsafe.

What's going on? I'm wondering if Linux OSes are simply not being accepted when the big retailers are doing software upgrades, or is something going on with Firefox?

Asked by vineyridge 1 year ago

Answered by jonzn4SUSE 1 year ago

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Installing Firefox having ESR already installed

I've been using Firefox ESR for some years. Now I would like to know the best way to use and try the "normal" version of Firefox. Can I install it without uninstall ESR? … (read more)

I've been using Firefox ESR for some years. Now I would like to know the best way to use and try the "normal" version of Firefox. Can I install it without uninstall ESR? Or must I do a clean install of Firefox after getting rid of ESR? If this is the case, what must I do to keep my profile, bookmarks, etc?

Asked by nogueira46 2 years ago

Answered by AliceWyman 2 years ago

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Diagonal RGB lines appearing instead of some images

On some websites, such as https://mapgenie.io/elden-ring/maps/the-lands-betweenm images appear as these diagonal lines. Opening these websites in other browsers doesn't p… (read more)

On some websites, such as https://mapgenie.io/elden-ring/maps/the-lands-betweenm images appear as these diagonal lines. Opening these websites in other browsers doesn't present the same issue.

Asked by Doomwad765 1 year ago

Answered by cor-el 1 year ago

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Need help with custom Firefox config

There are multiple screenshots attached below, 2 of them showing setting marked in red. Those settings are pre-configured with the firefox.cfg file. I would like to also … (read more)

There are multiple screenshots attached below, 2 of them showing setting marked in red. Those settings are pre-configured with the firefox.cfg file. I would like to also pre-configure a list of other settings. You can also find those other settings below.

Anyways, i remember someone from this forum told me there is no "official documentation" for the firefox settings which are listed in about:config. Is there an "inofficial documentation"? If you could reply with the exact setting that i have to change according to the screenshot attached below that would be awesome, otherwise an URL for some sort of documentation would be welcome..

Basically all the setting i want to change exists and can be manually edited using the firefox settings, but theoretically could be easily pre-configured with the firefox.cfg.

All i need are setting-names/ids.

Asked by Firefox_Beginner 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Links to documents lead to web site connect error message

Hello, I am having problems downloading documents with Firefox. It happens very rarely, initially I only saw that problem on the Epson Microcontroller web site and now t… (read more)

Hello,

I am having problems downloading documents with Firefox. It happens very rarely, initially I only saw that problem on the Epson Microcontroller web site and now the same is happening on the Raspberry Pi web site. All other web sites work fine.

When I click on a link I get an error message that the web site cannot be found and to check the internet connection a.s.o. (see attachment). The link I clicked when I got this error message was:

https://datasheets.raspberrypi.com/rpi3/raspberry-pi-3-b-plus-reduced-schematics.pdf

It works fine on a Huawei tablet, so I suspect the problem lies with Firefox and / or my settings.

Any idea what is happening and how to solve that problem?

Kind Regards, Hugo

p.s.: the image upload here does not seem to work, the error message displayed says:

"Hmm. We’re having trouble finding that site. We can’t connect to the server at datasheets.raspberrypi.com. If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web."

.

Asked by hugo_habicht 1 year ago

Last reply by FredMcD 1 year ago

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Has Mozilla gone mad? Facebook Partnership!!??

I dont care what you are going to say to make it sound okay, it is NOT OKAY AT ALL. Mozilla Firefox supposed to be a Privacy Browser is not making business with Meta ->… (read more)

I dont care what you are going to say to make it sound okay, it is NOT OKAY AT ALL. Mozilla Firefox supposed to be a Privacy Browser is not making business with Meta -> Facebook, lately i really question the mental health of Mozilla, first a unique identifier, now a partnership with zucking facebook, what's next? Let me tell you something, if you are a privacy company then get the zuck away from companies who don't give a damn zuck about privacy -> facebook, mozilla can NOT simply make a deal with facebook and claim "oh dont worry it's ok your privacy is secure, bullsh!t.

You know what, i have been using Firefox since i first accessed the internet with a webbrowser, now hear this -> one more negative thing from mozilla and that's it, bye mozilla you have lost your way.

While this is only me speaking here, MANY people have already quit firefox because of what mozilla has been doing recently. Continue what you are doing now, and soon your greatest product -> firefox will be dead. When privacy partners with tracking & spyware this is the definition of suicidal behaviour. I really worry about Mozillas Mental Health lately.

I will copy paste this post to a few other mozilla releated forums, let's see how long it stays on before censorship happens.


Here a few comments from reddit users on this topic:

The article says what it says, but we all have a long memory of Facebook/ Rebranded Facebook being a company that is horrible, and not to be trusted when they put out a press release. -Nailed it

I’ve been using Firefox since like 2002. I never stopped. I really hope I don’t have to soon. I will give them the benefit of the doubt. -Nailed it

Facebook is one company you should keep away as far as possible. -Nailed it

Then read the article, and see that this is a case of Mozilla working with Meta to maintain privacy. -This person must have mental issues, time to see a doctor asap!

Asked by Firefox_Beginner 1 year ago

Last reply by AliceWyman 1 year ago

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Need help with Firefox custom config on Linux

A while ago some people here helped me get my "custom config" fore firefox running. On windows verything is working fine now, however as im getting into linux now, i want… (read more)

A while ago some people here helped me get my "custom config" fore firefox running. On windows verything is working fine now, however as im getting into linux now, i want to customize Firefox there.

On windows basically what i had to do was searching for firefox.exe in the explorer then drag and drop my own custom firefox.cfg into that directory. Next step was to drag and drop the autoconfig.js into the prefs directory.

autoconfig.js C:\Program Files\Mozilla Firefox\defaults\pref firefox.cfg C:\Program Files\Mozilla Firefox

After that i could simply start firefox with my own custom settings.

Now on Linux i am really struggling finding out what exactly i must do in order to use my own firefox cfg. To be honest, i was trying to find out what the equivalent to an exe from windows is in linux so that i could then navigate to the main firefox directory where the "exe" is located and do same as on windows, drag and drop my custom cfg there.

Im using a debian distribution of Linux (Kali) guessing firefox is installed here? /usr/lib/firefox-esr/firefox-esr

Anyways im lost, any help is welcome.

What directory or say what filetype instead of exe am i looking for? Do i drag and drop the firefox.cfg next to the main executable same as on windows or are the steps different from windows? And what about the autoconfig.js, where does it go? does it go anywhere?

Asked by Firefox_Beginner 1 year ago

Last reply by Firefox_Beginner 1 year ago

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Firefox version confusion

Firefox is telling the world that it is version 91: confirmed by websites are telling me that my 91 installation is out of date, further confirmed from this page below sh… (read more)

Firefox is telling the world that it is version 91: confirmed by websites are telling me that my 91 installation is out of date, further confirmed from this page below showing

   Firefox version (optional): 
   91.0

Under Settings/Firefox Updates I see "Version 97.0.1 Firefox is up to date."

Anyone know what's going on?

I have done my best to suppress browser and OS fingerprinting. Is that the cause? I also note that under 'Troubleshooting information" below the page shows "We can't automatically get your browser's troubleshooting data"

Asked by box1291 2 years ago

Answered by Paul 2 years ago

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Firefox ESR Crashing on Raspberry Pi

I am having a bit of a weird issue regarding Firefox 91.7.0 ESR on Raspberry Pi. Specifically on Twister OS. The browser seems to work perfectly fine as long as I am not… (read more)

I am having a bit of a weird issue regarding Firefox 91.7.0 ESR on Raspberry Pi. Specifically on Twister OS.

The browser seems to work perfectly fine as long as I am not logged in to my account. However, once I click to log in and type my password the browser crashes and continues to do so after each attempt to restart it.

Curious as to why I have been launching the browser from the terminal and each time I see the same error messages when the browser crashes.

"Exiting due to channel error."

Typically there are also GenerateDump messages as well.

The odd thing is I tried Firefox ESR (I believe the same version though I will double check that) on the normal Raspberry Pi OS and am not having the issue. It did crash 1-2 times when I first tried to sync but since then it has run and synced with absolutely no issues.

Asked by jax.dragoon 1 year ago

Last reply by jax.dragoon 1 year ago

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Firefox cannot connect to internet if started before network connection

On Linux if I start Firefox when there is no network connection, it is then unable to connect to the internet when it later becomes available (ethernet or wifi). The onl… (read more)

On Linux if I start Firefox when there is no network connection, it is then unable to connect to the internet when it later becomes available (ethernet or wifi). The only solution is to close it and restart when the connection is available. If the connection was available when Firefox started, losing it and restoring it does not cause a problem. Thunderbird has the same problem, but no other program on they system does.

network.dns.disablePrefetch does not help.

This has applied to FIrefox for many years, including the current version 97.0

Asked by user2022 2 years ago

Last reply by user2022 1 year ago

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Firexfox Browser Crashes on Ubuntu 18.04

I have noticed that sometimes the firefox browser crashes when a video is playing. This has happened multiple times now. To debug the issue, this time i started the brows… (read more)

I have noticed that sometimes the firefox browser crashes when a video is playing. This has happened multiple times now. To debug the issue, this time i started the browser using terminal so that when the browser crash i will see the message on the terminal. This time i was watching a youtube video. And while the video was playing the browser first hangs(meaning the screen/video freezes and browser doesn't respond to any clicks or anything) for first 2-3 minutes and then it crashes. This time since i had started the firefox from terminal, after the crash i got the following printed out on the terminal: ``` user@user-Inspiron-xxxx:~$ /usr/lib/firefox/./firefox Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. CPU time limit exceeded (core dumped) ``` I am using Ubuntu 18.04 and Firefox version 98.0(64 bit). I have downloaded the tar file of this version from Mozilla's official site and then installed it manually on my machine. Can someone help me solve the issue and also tell me the reason for this crash.

Asked by jlame646 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Firefox does not recognize many content types

Recently the majority of content types have disappeared from the Applications section in the Settings. (See the attached screenshot) Even Word and other MS Office files a… (read more)

Recently the majority of content types have disappeared from the Applications section in the Settings. (See the attached screenshot) Even Word and other MS Office files are not on the list any more. Consequently, when I open a Word file, Firefox asks me where to save it and does not offer to either save it or open it.

I tried editing handlers.json file and added an entry for PDF files. Now upon clicking on a link that leads to a PDF file, Firefox prompts me to open it or save it. However, if I choose to open it, the file gets saved in the Downloads folder, rather than Temp folder like previously. The result is that the Downloads folder gets filled with files that I have opened but did not want to save and keep.

I created a new Firefox profile to see whether the previous list of content types would return. This did not work, and the new profile, too, shows only a few content types.

What could be the problem? Thanks.

Asked by allcort 1 year ago

Answered by Terry 1 year ago

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wrong version of Firefox reported via www.whatismybrowser.com

When logging into my financial institutions website it reports back that I have version 91... of the Firefox browser installed and that it isn't supported. I actually hav… (read more)

When logging into my financial institutions website it reports back that I have version 91... of the Firefox browser installed and that it isn't supported. I actually have version 101.0.1 as reported by the browser itself. I called them and they asked me to check my version of Firefox by using www.whatismybrowser.com and it reports back that I'm running version 91. Can you help?

Asked by address201 1 year ago

Answered by cor-el 1 year ago

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Firefox cannot open file manager

I am on Arch Linux using i3. I have been using Firefox for a while but recently switched from Nautilus to pcmanfm as my file manager. Now Firefox is unable to save any fi… (read more)

I am on Arch Linux using i3. I have been using Firefox for a while but recently switched from Nautilus to pcmanfm as my file manager. Now Firefox is unable to save any file or do anything else that requires opening the file manager. Running it through the terminal I get:

"Can't open portal file chooser: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.portal.Desktop was not provided by any .service files"

I have xdg-desktop-portal installed and have tried xdg-desktop-portal-{gnome, gtk, and kde}. I have also tried setting widget.use-xdg-desktop-portal to both true and false, neither of which changed anything. Reinstalling Nautilus also doesn't fix it. Does anybody know what could be causing this?

Asked by quasigod-io 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Shortcut icons on new page have changed when I updated Firefox

I recently upgraded to 91.7.1esr and the shortcut icons that open when I open a new page have changed. They are now about a quarter the size they used to be and are locat… (read more)

I recently upgraded to 91.7.1esr and the shortcut icons that open when I open a new page have changed. They are now about a quarter the size they used to be and are located inside small white squares. The squares themselves are the size the icons used to be. This is a nightmare! Can I change them back to the way they were?

Asked by slamtry1 10 months ago

Last reply by cor-el 10 months ago

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Youtube videos immediately pause

Youtube videos stopped working properly: when I open a video page (https://www.youtube.com/abcde) I can only make it go forward by continuously clicking the play button. … (read more)

Youtube videos stopped working properly: when I open a video page (https://www.youtube.com/abcde) I can only make it go forward by continuously clicking the play button. The video immediately pauses all the time. At first, clicking play played only 1 frame or so. Eventually, after I changed FF's autoplay setting from "Block Audio" to "Allow Audio and Video" videos play a few frames at a time. I do hear the audio (in sync with the video, so also a few frames at a time). It happens with every video I try.

Embedded videos (https://www.youtube.com/embed/abcde) and Youtube's mini player work fine. Video pages do work in a new profile, but I would like to keep my current profile.

Things I've also tried, to no avail:

  • disabling all add-ons
  • new privacy window
  • switching tracking protection between standard and strict
  • disabling hardware acceleration
  • disabling media controls
  • disabling smooth scrolling
  • deleting Youtube and Google cookies

This is with the Firefox version on Debian bullseye (91.11.0).

The only similar description I found was on Reddit [1], except that it's a different FF version and it only happens with 1 profile.

[1] https://www.reddit.com/r/firefox/comments/x00882/firefox_104_broke_youtube_all_videos_pause_on/

Asked by beedy 1 year ago

Last reply by beedy 1 year ago