Showing questions tagged:

Honey add on---STOP IT

need to stop 'HONEY' app.!!!...no changes result to do so when ASKED MULTIPLE TIMES-followed suggestions you provided...will need to stop using of FIREFOX ( used for Year… (read more)

need to stop 'HONEY' app.!!!...no changes result to do so when ASKED MULTIPLE TIMES-followed suggestions you provided...will need to stop using of FIREFOX ( used for Years+++) if not successful...

Archived 4 143

Disable two-factor (aka two-step) authentication

To sign into my Amazon account, I'd like to enter only my email address and my password. But I have to enter my email address and my passkey. A verification code is then… (read more)

To sign into my Amazon account, I'd like to enter only my email address and my password.

But I have to enter my email address and my passkey. A verification code is then sent to my email address. I then need to enter that verification code to complete signing into Amazon.

On the Amazon's Sign in page (where I enter my passkey), it says "This request comes from the app 'firefox.exe' by "Mozilla Corporation".

How do I disable the two-factor (aka two-step) authentication for Amazon in Firefox?

Archived 4 307

Policies.json – disable updates for a single add-on.

Hello everyone, Listen, I don't understand. I just asked the question, it was published, but once I closed my account, it disappeared. 1 - I would like to disable update… (read more)

Hello everyone,

Listen, I don't understand. I just asked the question, it was published, but once I closed my account, it disappeared.


1 - I would like to disable updates for a specific add-on. Do you know how to do this ? I couldn't find anything in the GitHub help files for commands in Policies.json.


2 - I have another question, in case any of you happen to know the answer. I want to put “my lists” in two columns in µBlock Origin. CSS isn't working for me anymore.

CSS on Reddit

Thank you.

Archived 4 99

Firefox updated on its own and all my data...bookmarks...etc are GONE! WTF????.

I quit Firefox and when I restarted it it said it was a new version! It said something about restoring but I assumed it was just restoring my prior pages! DAMN! I can't … (read more)

I quit Firefox and when I restarted it it said it was a new version! It said something about restoring but I assumed it was just restoring my prior pages! DAMN! I can't even find a place to import bookmarks!

I am so angry I could chew nails!

iMac 2013 Catalina 10.16.7

Archived 4 61

crashhelper.exe gets run and its making firefox slack

I have Firefox running on 3 machines, only one of them is synced to my Firefox account, so that means that I am not running the same addons on all of them. I have Firefox… (read more)

I have Firefox running on 3 machines, only one of them is synced to my Firefox account, so that means that I am not running the same addons on all of them. I have Firefox running on Windows 10 and the two other are running on Windows 11. From time to time, I notice that Firefox is running slow and its unable to open normal websites like facebook, instagram, youtube, or any other website that I normally browse, and when I check the Task Manager I can notice one unusual exe running named "crashhelper.exe" which is located in the Firefox installation directory and its signed by Mozilla. Once I kill this task Firefox continues working as nothing happened. This is happening since the last update which was few weeks ago (if I remember correctly). What is this app doing and why it is making Firefox stop opening websites?

Archived 4 102

Firefox Addon or Extension for Page Up / Page Down/ Home / End for Mac

Just switched from PC to Mac and miss the Page Up, Page Down, Home and End buttons. Wondering if there's a Firefox addon or extension to add these functions to a Macbook.… (read more)

Just switched from PC to Mac and miss the Page Up, Page Down, Home and End buttons. Wondering if there's a Firefox addon or extension to add these functions to a Macbook. I've searched but not found anything. I know I can't be alone in wishing for this!

(I am aware of using "Fn" and the arrow keys on a Mac to do page up and page down, but they are opposite sides of the keyboard and require both hands to scroll by page.)

Archived 4 82

Automatic crash

Every time I make Firefox full-screen, it immediately crashes and shuts down. I have restarted the computer, uninstalled and reinstalled Firefox, but it still doesn't wor… (read more)

Every time I make Firefox full-screen, it immediately crashes and shuts down. I have restarted the computer, uninstalled and reinstalled Firefox, but it still doesn't work.

Archived 4 146

latest versions of firefox (now at 140.0.1) keeps opening onto my 2nd monitor which is off - how to stop it doing it.

latest versions of firefox (now at 140.0.1) keeps opening onto my 2nd monitor which is off - how to stop it doing it. Tried making new profile which works for awhile, but… (read more)

latest versions of firefox (now at 140.0.1) keeps opening onto my 2nd monitor which is off - how to stop it doing it. Tried making new profile which works for awhile, but sooner or later they all bump it to the 2nd monitor and it never comes back - tried moving to primary and closing it there, but next time back on #2. Open 2nd window while first is on primary, and that goes to 2nd monitor...

Archived 4 264

Moving Tabs

Why on earth would you remove the ability to select move multiple tabs anywhere in an open window browser???? Until recently, I could select the first and last tab, hold … (read more)

Why on earth would you remove the ability to select move multiple tabs anywhere in an open window browser???? Until recently, I could select the first and last tab, hold shift and move them anywhere I chose. Now that feature doesn't work at all. It duplicates one tab or I'm given a choice to move to the front or last of all open tabs! Please give me the feature back!!1

Solved Archived 4 199

some fonts are ugly

hello. i downloaded firefox from official void linux repo, and have issue with font rendering or smth. in settings option "Allow pages to choose their own fonts, instead … (read more)

hello. i downloaded firefox from official void linux repo, and have issue with font rendering or smth. in settings option "Allow pages to choose their own fonts, instead of your selections above" is enabled. don't have same issue in any other gtk apps on my system.

Archived 4 209

Firefox doesn't display ufc.com while other browsers do

Since a recent update, whenever I try to go to ufc.om, Firefox shows me the error in the attached image. It used to display ufc.com without issues before the update [ don… (read more)

Since a recent update, whenever I try to go to ufc.om, Firefox shows me the error in the attached image. It used to display ufc.com without issues before the update [ don't remember which update ].

Other browsers [ Chrome and Edge ] display ufc.com without issues.

Solved Archived 4 116

I am unable to log in to Costco with firefox/linux 140, although an old Chrome has no problem. Same thing happens with various medical patient portals. WHAT IS THE PROBLEM?

I was finally forced to update my Firefox to the released version. I am increasingly unable to log in to various "secure" websites with Firefox 140...1 although Chrome 1… (read more)

I was finally forced to update my Firefox to the released version. I am increasingly unable to log in to various "secure" websites with Firefox 140...1 although Chrome 106 (old, but can't update) has no problem. There are also a number of captchas that are simply invisible to firefox. Why is this happening?

Solved Archived 4 91

Not getting ai answers on firefox desktop

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask. Same happens in t… (read more)

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask.

Same happens in the "AI Mode" option that is available in google's recent update.

And, I,m logged in.

This started since a week, everything was working fine before that.

Adding the images below.

Solved Archived 4 1144

NO PDF PREVIEW

Hi Firefox Team, Why suddenly today there's no PDF preview for all PDF file sent or received on browser (i.e whatsapp web) Attached latest screenshots Please assist. Rega… (read more)

Hi Firefox Team,

Why suddenly today there's no PDF preview for all PDF file sent or received on browser (i.e whatsapp web) Attached latest screenshots

Please assist.

Regards, Novie

Archived 4 116

Automatic translation pop up window

Every time I open a new site or webpage, the automatic translation window pops up. I don't need translations and I have to choose "don't translate this page" again and ag… (read more)

Every time I open a new site or webpage, the automatic translation window pops up. I don't need translations and I have to choose "don't translate this page" again and again. I've searched everywhere on Firefox and I can't find a way to stop this. It is extremely intrusive and annoying. I don't understand why Firefox should decide for me what I want and what I don't want. Has anybody solved this problem.

Archived 4 165

Slow page loading on Firefox, computer specs below

Chrome user returning to Firefox here; I'm experiencing an issue where most pages would take at least 4 to 6 seconds to load, especially for heavy media sites like YouTub… (read more)

Chrome user returning to Firefox here; I'm experiencing an issue where most pages would take at least 4 to 6 seconds to load, especially for heavy media sites like YouTube which could take 6 seconds for it to be barely usable, and 10 or 13 seconds for it to finish loading. My internet speed is 1gb at most and 800 Mbps at the least.

It loads sites like Reddit pretty fast, like 3-5 seconds interestingly. It's largely YouTube and other sites where the pages load infuriatingly slowly, and Chrome Mask did not helped with this.

Here are the things I did: Refreshed Firefox, started in Troubleshoot mode, installed Chrome Mask for YouTube (Did not work), disabled DNS, closed all foreground apps except Firefox, used a different profile and enabled/disabled hardware acceleration.

Specs: CPU: i5-3570k GPU: GTX 1070 Ti RAM: 16gb DDR3 OS: Windows 10 Hard Drive type: SSD

Final notes, it says I use Microsoft Defender Antivirus but I am actually using Malwarebytes. I also use uBlock Origin which is the entire reason why I permanently switched from Chrome to Firefox.

Archived 4 90

Strange download from Firefox today - xRqj7qhl.html - Sixe: zero bytes - Kind: HTMLtext

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Th… (read more)

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Thanks

Solved Archived 4 1409

Connection Issues

8 out of 10 times that i try to connect to the following site: https://www.tax.ny.gov/online/ I get the following error message: Secure Connection Failed An error occurre… (read more)

8 out of 10 times that i try to connect to the following site:

https://www.tax.ny.gov/online/

I get the following error message:

Secure Connection Failed

An error occurred during a connection to otc.tax.ny.gov. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Now and then, I'm able to log in successfully. lately though, I'm having trouble logging in using Firefox browser.

This is becoming very frustrating. What could be the issue? What do i need to do to resolve the problem?

Archived 4 169