Firefox Community Forum

Dear Firefox Support Team,

I hope this message finds you well. I am writing to seek assistance with a persistent issue I have been experiencing in my Firefox browser. Despite my efforts to troubleshoot, I have encountered problems with various animations within the browser.

The specific issues include:

  Text Selection Animation: The animation for text selection does not function.

   Element Overflow Scroll: The animation for scrolling within elements in overflow does not work.

   Developer Menu Resizing (F12): The animation for resizing the developer menu (F12) is not functioning.

   Button Hover Effects: When hovering over elements such as buttons, the expected CSS :hover modifications do not occur.
   The cursor remains the same regardless of where it is moved. This is particularly problematic as the cursor often retains the icon corresponding to editable text even when over buttons.

Additionally, there are complications when resizing the browser window. Upon resizing, the window seems to "half" itself, making it impossible to drag or further resize. This behavior also hides the three standard buttons present in all windows.

An additional symptom is that when I initially open the browser, it functions perfectly. However, during usage, the first indication of a problem is the disappearance of the mouse cursor, requiring movement for a couple of seconds. From that point onward, all mentioned issues begin to manifest.

I have taken several steps to address these issues, including:

   Complete Firefox Reinstallation: I uninstalled and reinstalled Firefox from scratch in an attempt to resolve the problem.

   ESR Version Testing: I experimented with the Extended Support Release (ESR) version of Firefox, but the issues persisted.

   Hardware Acceleration Disable: I disabled hardware acceleration to check if it was causing the problems, but the animations still did not work correctly.

Despite these efforts, the problems persist, and I am reaching out to seek your expert guidance in resolving these issues. Your assistance in this matter is highly appreciated.

Thank you for your time and consideration.

Best regards,

Ivan Beltrame

Every time I open Netflix in Firefox browser, to watch streaming movies, it won't show them but keeps taking me to a page asking me to log in again or pay for a Netflix account. (attached) I already have a Netflix account and can watch streaming movies with no problems on other browsers, but not using Firefox, which is my Default browser.

I cannot find an option in the settings to completely turn off translations. I vastly prefer English, Dutch, German, French, Italian, Spanish and Portuguese websites in their original language simply because I can read them and translated versions always have issues. But now firefox (I am on version 119, windows) continues checking (and asking for each language) wether I want something translated. How can I turn translations off completely?

Hi! I am trying to have a biometric authorization with touch ID on Mac, and it says on the website that the option should pop up when i go to the password settings, but it doesn't, and I don't know how to do it otherwise, or if I should use an extension for example. I find this feature very useful to keep my infos private! Thank you in advance and have a good day!

Hello, I recently used my MacBook Air to connect with a projector for a classroom presentation. The presentation was using Google Slides. I adjusted the settings to optimize the presentation--setting the navigation and bookmarks bars to hide when in full screen.

I normally use my Firefox browser in full screen mode, but have the navigation bar and tool bar visible.

I cannot figure out how to undo what I did so that my navigation bar and toolbar are visible again when I am in full screen mode. Indeed, when I move the pointer to the top of the screen to make the navigation bar and toolbar visible, I cannot move the pointer back to the navigation bar or toolbar without it disappearing again. Essentially, I need to undo full screen mode.

Thanks, jch

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to

1- right click unpin from taskbar the icon shows once more. 2- right click, the icon disappears/becomes blank. 3- click pin to taskbar, the icon remains blank.

attached is the image showing the steps i described above

I cannot figure out how to export my bookmarks from Mozilla Account. On the desktop browser when I open "Manage Bookmarks" and select Phil's Bookmarks, I am able to export the bookmarks from the Mozilla account.

The resulting html export file does not contain the bookmarks from Mozilla Account. There also does not seem to be a way to export those bookmarks from your online Mozilla Account interface.

How do I export the bookmarks from my Mozilla Account?

Thank you Philip Rittscher

My bank has recently switched the position of 'online' and 'bank name' in its login URL. How can I delete all history for the old URLs (e.g. Bankname*) without deleting history for all non-bank-related URLs?

I am running Firefox 119.0 on Linux and am unable to stream video on many sites. I have tested a few sites, and the only site that actually works for streaming video is YouTube. The others either say 'Source Error' or just load forever.

Things I have tried:

• Accepting cookies (via site exception)

• Turned off Enhanced Tracking Protection for the site that won't stream video

• Turned off pop-up blocker

• Enabled auto-play of video and audio on the site

• Checked for updates of Firefox (but there are none available)

• Launched Firefox in Troubleshooting mode with all extensions and customizations disabled, but this makes no difference

At this point, after doing some online research and trying everything I can think of, I'm really out of ideas.

I would appreciate any suggestions or information anybody has.

Thank you

Firefox 119/120, one two different Mac computers. One will show login information under the about:login, giving me a about:logins#****************** path or profile. The other computer does not have any of that information when viewing about:logins.

Both machines assigned to same account with Sync being active, also an iPhone and iPad on the account. Three of the four devices show the information.

A refresh of Firefox did not resolve the path issue.

How do I correct something like this, getting it pointed to the correct location so I can edit and manage these logins?

I use MS Outlook for email in the Firefox browser. Regularly when I open a long email from organisations I subscribe to the email opens near it's end, it does does not open scrolled to the start of the email. This happens randomly with various websites, it is not associated with any specific website. I reported this to Microsoft Support. At their suggestion I tried using MS Outlook in Google Chrome. I have not experienced this problem in Google Chrome. For the last 3-4 days I have used Outlook in both Firefox and Google Chrome. On each day I have experienced emails opening near their end when first viewed in Firefox but not in Chrome. I have not had even one experience of this problem in Chrome so my conclusion is the problem must be an issue with Firefox's interaction with MS Outlook. I want to use Firefox but this problem is becoming very annoying and at the moment my go-to browser for email is Chrome. I spend several hours a day on-line and normally use Firefox for my internet browsing. I have not had any problems with any website other than this scrolling problem with Outlook. I'm not sure exactly when this problem started but have been aware of it for probably 2-3 weeks. This is a random problem, I don't have any screenshots to share with you. Thanks for your help.

I have firefox for browser and when I open my browser to google. In website has google I type and go's to the top of firefox browser instead google search engine. Please help I want to search in the google search engine. Not firefox browser search engine. Thank you

Contacted Specrum Customer Service because I couldn't login to my account. Rep told me it was a browser issue and suggested I try a different browser. I did so and was able to successfully log in to the Spectrum Site. What do you thing is the problem with Firefox and the Spectrum site? Everything else I log in to works fine.

Yea I don't need help but I cannot believe you guys made an Firefox installer so small so its only "390 KB" and a floppy disk only has 1.44 MB meaning it can fit into a storage thing from 40 years ago. Man that's crazy!

(also I'm using your Firefox browser on my crappy 8 years old Windows 10 laptop, and ngl its great even tho it sometimes uses a lot of cpu and ram usage. It loads fast and the first time I got your browser it ran great and this old laptop finally can run videos on 720p instead of on Chrome barely running 240p)

I have 2FA completely turned off and login to my Mozilla account works thru the browser window with password and with google single sign on, however when I try and log into my account via the integrated browser account manager thing it does a 2FA step. I can do this but why does it do this if it's TURNED OFF??? and how do we fix this behavior? Oh, and the autofill works on most sites but not on your signin page. Did you guys block password managers from filling in the login fields?

I seem unable to find any place to enable location for a specific site. I find a place that says a site has asked for my location but nothing ever shows up. There seems to be no place to add an exception for this ot to turn on location.

When I search for this problem all the results are years out of date because old info seems to never be purged from this forum leaving old useless help.

HOW DO I TURN ON LOCATION for specific web sites such as streaming services which will not function without or should I use a different browser?

In Google Forms, I expect a dropdown here to pick the date.

https://share.greenarrowemail.com/9ml919ZF

Any idea what is going on here?

Thanks,

Jeff