Firefox Community Forum

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarted computer several times. Have spent several hours trying multiple community suggestions to now avail.

I am not a programmer, but am able to follow instructions. I clearly need someone to hold my hand and walk me through the solution. (I even checked out the Kaspersky suggestion, but cannot install it because Firefox cannot connect to the Internet.)

I have downloaded and saved "Raw Data.docx" and "Application Basics tex.docx" from one of the crash reports.

P.S. On this question form Firefox guessed that my operation system was Mac OS x 10_15_7, but it is 14.4

Julian

I have been successfully using FireFox for many years, recently we downsized into a Condo,now 81 years young. I have FireFox as my default browser choice, but it only lists Google on the search bar, when I type in my search in the box under the Firefox name it immediately jumps up to the top of the page Google browser.

How do I get back my screen to use FireFox as my search engine ?? I have tried to change it but will only give me two options Google or Google ?? Is it possible to go back to the screen and try and start again??

Many thanks to anyone who will give me info as to how to rectify my problem, be gentle with me as I am efficient in using the computer but less so trying to solve my problems. Robin

I've run into a troublesome error with Firefox for probably eight months now, so I have not been using the browser. Whenever I attempt to install ANY add-on from the Firefox add-ons page, I get the message "[Add-on name] could not be installed because Firefox could not modify the needed file". Furthermore, attempting to download the add-on file manually (should it be available on a github page or the like) leads to the same message or a notification that the download failed.

As a matter of fact, downloading almost any kind of file on Firefox inevitably fails. The exact notification is shown in the upper-right corner of the browser window, where downloads are shown, and beneath the file in question is an indicator that says "Failed". Everything from .png to .zip to .exe appears in the downloads queue for a second, then fails.

I have tried every solution the Firefox add-on troubleshooting page has suggested, including solutions suggested in other threads, such as deleting/creating new profiles. I have also attempted to completely reinstall Firefox on multiple occasions, as well as the refresh Firefox option.

To recount, the following troubleshoot solutions did not work:

--Everything on the Firefox add-on troubleshooting page --Restart Firefox --Refresh Firefox --Create new Firefox profile and attempt to install add-ons from there --Delete and renew the extensions* files from the profile root folder --Modifying the xpinstall.signatures.required in about:config (true or false, doesn't matter) --Modifying the extensions.alwaysUnpack in about:config (again, true or false, doesn't matter) --Double-checking allow list and permissions on local firewall and antivirus software (the app is protected, add-ons are allowed) --Disabling antivirus software --Running Firefox as Administrator --Reinstall Firefox --Restarting PC

If I want to download a file or add an extension, I need to switch to a different browser such as a chromium-based one or Microsoft Edge to download the file. In the case of add-ons, I switch browsers, download the file, and select the "install add-on from file" option under "manage extensions" in about:addons.

One final thing. It seems that sometimes streaming sites won't work on Firefox (even with ad-blocker disabled or the site allowed through the ad-blocker), and sometimes video won't properly load either. These things work fine on other browsers.

I really like Firefox as a browser and enjoy the privacy it provides built-in. I didn't have any of these issues up until last year and I was forced to switch over. I would really appreciate any help with this.

The title already says it all. Whenever i have some sound or video running in any tab, clicking on certain things like other videos or animated stuff in the same tab or another one causes a small interruption in the sound/video. Clicking a lot of times results in sound and video stuttering. I does not appear when i just click another link.

I already tried updating firefox, reinstall firefox, even downgrading firefox. This problem only appears in firefox and only on this device. I would be very thankfull for some advices, because this is really annoying.

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying for the 'Notepad' not the 'Calendar'. If I try for the 'Calendar' I initially get the small right-sidebar version fine but if I ask for the full page version I get the error message again. This does not happen if I access Yahoo through Chrome-browser. I have repeatedly done the download to no avail. (I have version 99.0.1). I am attaching a screenshot of the error message. Thanks for any help. No rush.

Hello.

Typing anything in URL (address) bar causes my CPU spike to 15-20% shown in Windows Task Manager, and up to 80% shown in Firefox Task Manager. I have 8 core / 16 threads CPU running at 4.0 GHz, so typing text in browser taking 15-20% of that is rather bizarre to me. OS: Windows 10 What I tried: - disabling Firefox Accessibility Service - hardware acceleration on/off - troubleshooting mode

Don't have same issue in other browsers (Chrome, Opera) Any ideas what else that might be?

EMAIL VERFICIATION CODE ISN'T SENT\ tried a few attemtps

I formatted my laptop, and now i downoladed mozilla, logging in... and waiting for verficiation code for mozilla sync account for years, please help

Hello team,

I'm not sure what happened, but I was not able to open Firefox after restarting my PC. I currently run Windows 11 on a fully upgraded rig.

Up until today, I have been trouble free. Error 1: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

I tried several options - and have been googling/trying several steps for a couple of hours (after each step, I restarted the PC):

1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Attempted to use Command Lines to open Firefox https://wiki.mozilla.org/Firefox/CommandLineOptions 3. Opened Profile Manager and attempted to create a new profile - when I did this the new profile would not display in the Profile Manager, but it would display in the Profiles folder under Appdata [I tried this multiple times] 4. Deleted the profiles.ini file

After deleting the .ini file Error 2: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." 1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Opened Profile Manager and attempted to create a new profile. After following the Profile Wizard, another error pops up: "An unexpected error has prevented your changes from being saved."

I am completely stumped. I hope you can help, Sean

is there any way i can roll back the most recent firefox update? i updated firefox on june 12th and ever since than, i can not use firefox or open any tabs due to it continuously crashing over and over with no recovery. it is so bad that i had to go to microsoft edge just to report this problem, because i can not get firefox to open anything beyong my homepage without crashing the tabs. please email me at gnralee01@yahoo.com this is infuriating and i have to now use microsoft edge for my browsing because i can not use firefox until you fix this. i have uninstalled and reinstalled firefox 3 seperate times and i still get the same results. firefox worked great prior to the june 12th update.

Hello everyone.

I've been having some issues with Mozilla lately. I don't know if my CPU is in bad condition or not but, when I change tabs through my Windows, say changing tabs from Mozilla to Spotify and changing it back to Mozilla, my CPU gets very full, causing my cursor to lag, and Mozilla to be unresponsive for a couple of seconds first and it gets kinda worse as I continue to use my PC, causing the lag to occur for over 10 seconds.

I have seen some similar complaints on the web but they date back to 2014ish times.

What do you think? Is it somewhat my CPU's problem or did Mozilla's handling get worse over a patch or something?

I enjoy Mozilla and don't want to quit using it. Any help would be much appreciated.

Hi All, Apologies if I've missed something, but I can't find an answer anywhere. I've got a fresh install of Firefox version 133 running on Windows 10, and I can't seem to install any add-ons. When I click the install button from the add-on's page, it just sits there with the loading animation and seemingly does nothing for several minutes. Attempting to right-click on the download button, "save link as", and hitting "install add-on from file" using that saved link as another user suggested from a similar problem does nothing at all; there's no feedback whatsoever. The add-on I've been trying to install is U-Block Origin, but I've tried this with other add-ons to the same results. The only other thing I've tried is installing one of the recommended add-ons from the add-on page directly, Privacy Badger specifically. This causes an actual window to pop up telling me Firefox is verifying the add-on, but nothing happens past this point. It just sits there, eternally attempting to verify the add-on with no progress ever made, and no error message ever spitting out. I haven't found anyone else with this exact problem. Hopefully I'm missing something obvious and I can feel really silly about the whole thing soon. Thanks much!

All the Best, G.B.Bari

Can someone confirm if mozilla-api[.]com is an official Mozilla domain? It was registered 7 months ago with Namecheap registrar. I am unable to find any overlap with official Mozilla infrastructure and I suspect this is a malicious domain.

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached to it.

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}

Instructions on changing primary email address not helpful-prompted to access Accounts but profile displayed would not let me edit my primary email address. When attempted to add secondary address was notified that code was sent to my old email address was was compromised & deleted by security of my carrier Want to add new email address & add secondary email account. Assistance greatly appreciated