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Can no longer open Google Links/Suggestions when searching for products etc on my Acer Aspire Laptop.

Up until 2 weeks ago (so middle of June 2023) I had no issues with Firefox. However, since then I cannot open any 'GoogleAds' suggestions/links when searching products et… (read more)

Up until 2 weeks ago (so middle of June 2023) I had no issues with Firefox. However, since then I cannot open any 'GoogleAds' suggestions/links when searching products etc on my Acer Aspire Laptop (2023)?

I have Windows 11, Google is my nominated browser and my antivirus program is the same as when it was working OK.etc?

Non GoodleAds links, seem to work fine

As I don't know the exact date accessing the links/suggestions stopped working, I have no idea as to whether any Windows update has caused the issue with Firefox?

I can find my way round a computer, but I am not computer technically minded.

Any help would be appreciated as I am disabled and bedridden, so the internet is my key to the world.

Asked by thisismyprivate1 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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Firefox Desktop is showing mobile versions of the websites

My Firefox Desktop browser is showing the mobile versions of some websites. In another thread, it is suggested to clear cookies to fix this which I did and it does fix i… (read more)

My Firefox Desktop browser is showing the mobile versions of some websites.

In another thread, it is suggested to clear cookies to fix this which I did and it does fix it first but it comes back to mobile version again.

I have browsed those websites on Microfot Edge and it displays them as normal with no issues.

Screenshots attahced for websites, hepsiburada.com and temu.com Strangely, both are shopping websites.

Many Thanks in advance.

Asked by ismailtemiz90 10 months ago

Answered by ismailtemiz90 10 months ago

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Private browsing window appearing in taskbar

The icon for private browsing has recently re-appeared on my taskbar despite having browser.privateWindowSeparation.enabled set to false in about:config. I've had this s… (read more)

The icon for private browsing has recently re-appeared on my taskbar despite having browser.privateWindowSeparation.enabled set to false in about:config.

I've had this setting configured ever since the update which completely changed the appearance/behavior or private browsing and it has worked correctly up until today (14/06/24).

Is there a new setting that I have to adjust in order to "merge" the windows together as I'm not a fan of having the private browsing icon on my taskbar.

Asked by danh132345 4 days ago

Answered by TyDraniu 4 days ago

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Firefox

Hello, as of the last week, my Firefox wont open any Excel 365 scripts, pop-up windows are enabled, I have tried with my Firefox account in multiple different Windows 10… (read more)

Hello, as of the last week, my Firefox wont open any Excel 365 scripts, pop-up windows are enabled, I have tried with my Firefox account in multiple different Windows 10 PCs - none worked, there is no problem in other browsers.

What could be the reason?

Thank you

Asked by jan.pales 4 months ago

Answered by jan.pales 3 months ago

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Persistent History page

I would like to open my history page and select an entry and open in it a new tab and the history page to remain open. It is annoying that the history page closes automa… (read more)

I would like to open my history page and select an entry and open in it a new tab and the history page to remain open.

It is annoying that the history page closes automatically after the user opens a selected entry. Because I often view history trying to find a previous tab and typically don't find it first go, but then have to reopen history :(

Is it possible to change that behaviour?

Asked by dm4n 1 year ago

Answered by TyDraniu 1 year ago

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Missing options to remove suggested site(s) from url

Refer to the attached image ... I've looked thru history, bookmark manager, all the settings, and so on and this site cannot be removed from the URL suggestions! Your doc… (read more)

Refer to the attached image ... I've looked thru history, bookmark manager, all the settings, and so on and this site cannot be removed from the URL suggestions! Your documentation suggested clicking a button on the far right, but it's non-existent. You also suggested to scroll down to highlight/select the URL and SHIFT+DEL, but that does nothing. I've been trying to get rid of this obsolete website link for over a year and it's an absolute mystery where the link is coming from and bugs me.

https://stockr.net/Vancouver/1130BonusCodes.aspx News 1130 bonus codes ...

Looking forward to more suggestions.

Thanks. Chris

Asked by yabedude 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

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Sign in window shows only a blank screen

I've been trying to sign in to pinterest, duolingo, etc using the 'sign in with google' option since my account was saved there. Whenever I click it, a sign in window ope… (read more)

I've been trying to sign in to pinterest, duolingo, etc using the 'sign in with google' option since my account was saved there. Whenever I click it, a sign in window opens up as usual, but it only ever shows a blank screen. No matter how long I wait, nothing shows up. I tried clearing cache, and it still didn't work. It worked before, but recently since the past 2 weeks, it became like this and I don't know how to fix it.

I have some extensions on my account so I'll list them out just in case one of them is the one making this problem: -Search by Image -Firefox Relay -uBlock Origin -DuckDuckGo Privacy Essentials -TWP - Translate Between Pages -Ecosia


(Below is a screenshot showing what I mean by the sign in window being a blank screen.)

Asked by Soob 6 months ago

Answered by zeroknight 6 months ago

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Firefox saves files before opening them

I chose the option to open pdf files (for example) on Firefox. But Firefox first downloads them to my "download" directory and only than opens it with Acrobat. My "downl… (read more)

I chose the option to open pdf files (for example) on Firefox. But Firefox first downloads them to my "download" directory and only than opens it with Acrobat. My "download" directory now is full with garbage files that I need to delete manually. Is there any good option how to disable this "feature"? I would prefer not to see all the garbage files at all.

I changed "browser.download.improvements_to_download_panel" to false. Doesn't work.

Asked by michloz 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Pdf's being downloaded when I only want to view online

FF 113.0.2 Win 7 64 Bit When I read a pdf online it gets downloaded even though FF is set to always ask. When it asks I choose open with FF or open with Adobe Reader . B… (read more)

FF 113.0.2 Win 7 64 Bit

When I read a pdf online it gets downloaded even though FF is set to always ask. When it asks I choose open with FF or open with Adobe Reader . Both downloads the file to my download folder. It doesn't ask what foder to download to even though I have FF set to ask where to download to in settings/general

I tried setting browser.download.improvements_to_download_panel to false as here https://support.mozilla.org/en-US/questions/1370494 but it didn't help

Asked by GardenSurfer 1 year ago

Answered by TyDraniu 1 year ago

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Firefox 102.0 uncontrollably scrolls when using Facebook

I'm using Firefox 102.0. When I'm in Facebook and I scroll to the bottom of the page and Facebook pushes more content, instead of staying where it is the browser keeps ju… (read more)

I'm using Firefox 102.0. When I'm in Facebook and I scroll to the bottom of the page and Facebook pushes more content, instead of staying where it is the browser keeps jumping to the bottom of the page by itself, uncontrollably. how can I stop this behavior.

Asked by Dave 1 year ago

Answered by cor-el 1 year ago

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download menu and bookmarking menu on toolbar has no text

other menus like the pop-up bookmark list menu is fine. i only have this problem with the download menu and the bookmarking menu. i only remember this happening after i s… (read more)

other menus like the pop-up bookmark list menu is fine. i only have this problem with the download menu and the bookmarking menu. i only remember this happening after i started to tweak and customize my windows 11 os, so maybe something in that process happened to break the text now but i have no idea where to look. i have cleared the startup cache, refreshed firefox and even uninstall/reinstalled it completely fresh (this is also what made me believe this is an os problem).

Asked by o' 10 months ago

Answered by zeroknight 10 months ago

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SNAP has made Firefox useless.

When is SNAP going to either be fixed, or abandoned? I can no longer save files. or export bookmarks (to another browser that works) since implementation. I hate abandoni… (read more)

When is SNAP going to either be fixed, or abandoned? I can no longer save files. or export bookmarks (to another browser that works) since implementation. I hate abandoning you.

Asked by gagorecki 1 year ago

Answered by cor-el 1 year ago

  • Solved

bug returning from hibernation: open firefox is ignored

In case anyone's interested, under Debian 12, when I resume from hibernation, if I have Firefox running as well as Tbird, if I click on a link in an email, the existing i… (read more)

In case anyone's interested, under Debian 12, when I resume from hibernation, if I have Firefox running as well as Tbird, if I click on a link in an email, the existing instance of Firefox is ignored and a new instance is opened. The first instance is in fact frozen -- it looks as it should but trying to change tabs or open a new tab is inactive. Seems I have to kill the open instance of FF, then if I click on a link in an email, FF pops up as it should with a new tab for the link, but the existing tabs are all there and all functional. It feels like a bug -- Tbird seems not to know that FF is already running.

Asked by rayandrews 2 months ago

Answered by zeroknight 2 months ago

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espn+ will not let me read articles. But I can watch ESPN+ videos and live shows

I need a fix for my ESPN+ account. I can watch live sports and videos but cannot read ESPN+ articles. Everything works great with Edge and Chrome, so maybe I will have to… (read more)

I need a fix for my ESPN+ account. I can watch live sports and videos but cannot read ESPN+ articles. Everything works great with Edge and Chrome, so maybe I will have to switch browsers.

Asked by vikesprof 6 months ago

Answered by vikesprof 6 months ago

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Firefox not working correctly with new Wikipedia as of 1/22/23

In the past, going to Wikipedia in Firefox automatically opened a search box to type in a search term. However, with the recently updated Wikipedia interface, Firefox no… (read more)

In the past, going to Wikipedia in Firefox automatically opened a search box to type in a search term. However, with the recently updated Wikipedia interface, Firefox no long opens a search box, so the user must: (a) stop typing (b) grab a mouse (c) click on the magnifying glass icon just to enter a search term. To demonstrate this, please go to https://en.wikipedia.org/wiki/Main_Page and you will see there is no search box and you have to manually open the search box.

However, this works perfectly in Chrome. Going to https://en.wikipedia.org/wiki/Main_Page automatically opens a search field to easily type into.

Will Firefox be updated to allow immediate access to search field in Wiki? Please see attached .png file and thank you for listening! CW

Asked by cwrecords 1 year ago

Answered by cwrecords 1 year ago

  • Solved

When I play a YouTube video on a web page, the playback box has a big white colour.

I'm not very good at English, so I use a translator. After updating to the latest version of Firefox, the problem I'm having is that when I play a YouTube video on the we… (read more)

I'm not very good at English, so I use a translator. After updating to the latest version of Firefox, the problem I'm having is that when I play a YouTube video on the web side, the playback box will have a large white colour, as shown in the red box below. I would like to know what is causing this, my current version is 123.0

Asked by feifang feng 3 months ago

Answered by zeroknight 3 months ago

  • Solved

Mobilisearch

Mobilisearch has hijacked my Firefox first page. If I select a new tab it reverts to Firefox. Can anyone advise me how to delete the Mobilisearch from Firefox. On line so… (read more)

Mobilisearch has hijacked my Firefox first page. If I select a new tab it reverts to Firefox. Can anyone advise me how to delete the Mobilisearch from Firefox. On line solutions seem very complicated. I'm a senior citizen and not particularly technically minded so any advice would be greatly appreciated. Thank you. Oh and happy new year to you all. I'm using Windows 11 on my PC and Firefox 121.0 (64 bit). Hope that helps.

Asked by paulcdunn 5 months ago

Answered by zeroknight 5 months ago