• Solved

Can't sign in to bellsouth.net/att.net email

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, … (read more)

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, when I returned to Firefox I was logged out of all my Yahoo powered email accounts. When trying to log on I would receive the attached message and it would take hours, and sometimes days to be able to log on. Even when I was logged on to my main mail account, I would not be able to log on to the other two accounts. The last time this happened is when I realized it coincided with me logging into my email on Edge, so I have not logged into my email using Edge since then. Unfortunately that was just a coincidence, because it happened today and I hadn't been on Edge since I posted my previous question in February.

I am always logged into all three accounts, but since this happened two months ago, I only logged into my main account and one other on Firefox, but I have only accessed the main account since logging in to both of them. I only accessed the other two accounts on my phone, which was fine, but I sent my phone to get the fingerprint sensor repaired so I'm using my wife's old iphone now. Don't get me started on how this phone sucks, but I needed to access one of the other accounts today and I don't have either of them set up on the Yahoo app, and I didn't want to take the time to set up the one now when my phone should be back in my hands in a couple of days. I came in the house and fired up my computer again opened my email and switched to the account I needed and surprise! I was logged in. I did what I needed to do and tried to switch back to my main email when surprise again! I received that same dreaded message.

I have been trying to log in to my account on and off for about five hours now, and I'm about to toss my notebook across the room. That would leave me without a PC though, so I am forced to use Edge, but for how long? I have posted on Mozilla support many times in the past for different things, but I have never actually had anyone from Mozilla provide an answer to any of my issues. Is that because this is only a community forum? Does anyone that works for Mozilla or Firefox actually access this forum and see these questions? If it's only a community forum, where do I get post my issue to be able to receive answers from the people that make Firefox work? My last post in February had 17 views, seven others that have the same issue, (so I'm not the only one), and no replies other than my posts adding content because you can't edit your original post. Evidently the people that have an answer to my problems haven't seen it.

Maybe I selected the wrong topic? I don't remember what topic I selected two months ago, but I selected passwords and sign in today, so hopefully it's not the same topic and maybe I'll receive some input this time.

Thanks in advance.

Asked by Autotech1 4 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

update broke at&t email

The latest firefox browser for windows desktop pc broke the ability to log in to at&t (also called yahoo) email. The email works fine on microsoft edge and chrome. … (read more)

The latest firefox browser for windows desktop pc broke the ability to log in to at&t (also called yahoo) email. The email works fine on microsoft edge and chrome. It worked fine on firefox until the last update.

Asked by grwink 5 days ago

Answered by NoahSUMO 4 days ago

  • Solved

firefox 137 update search bar

Does the recent update Firefox 137.0 retain the separate address bar and search bar? One of the things I hate about MS Edge is that there is no separate search bar. Have … (read more)

Does the recent update Firefox 137.0 retain the separate address bar and search bar? One of the things I hate about MS Edge is that there is no separate search bar. Have not been pleased about the small size of the Firefox search bar the last few years. The user should be able to size it at will.

Asked by MikeZZ 2 weeks ago

Answered by TyDraniu 2 weeks ago

  • Solved

first of all, do no harm

That is the first line in the Hippocratic Oath. All doctors have to swear to it. All software developers should too. I made the mistake of letting Firefox on KUbuntu upd… (read more)

That is the first line in the Hippocratic Oath. All doctors have to swear to it. All software developers should too.

I made the mistake of letting Firefox on KUbuntu update. It obliterated all my tabs and all my history. There's nothing left. I had a lot of tabs open with intent to use them to update some astronomy instructional activities. I don't know if I'll be able to find them again.

I don't really have a question except to ask: What fresh hell is this? Is it really that hard to just leave things the hell alone? I'm afraid to ever update Firefox again. If everything else wasn't based on Chromium, I'd be out of here.

Also, it looks like something out of Windows 7.

It's all gone. It's a wonder you didn't delete all my bookmarks while you were at it.

Asked by pjcamp 1 month ago

Answered by pjcamp 4 days ago

  • Solved

Firefox had still saved some searches in spite of settings

I don't fully remember when this happened, but lately the browser has trouble clearing my search history even though I had it set so that it does so every time I close it… (read more)

I don't fully remember when this happened, but lately the browser has trouble clearing my search history even though I had it set so that it does so every time I close it. I only managed to fix it by making it so that it doesn't remember the search history, but some of the old searches are still there whenever I punch in part of what I was searching.

Asked by peytongarrett75 5 days ago

Answered by jscher2000 - Support Volunteer 4 days ago

  • Solved

Я пытаюсь использовать сочетание клавиш ctrl+shift+c, что бы скопировать текст, но, вместо этого открывается devtools, я не могу использовать другое соччетание, пробовал отключить это в настройках devtools, но это не сработало

Я пытаюсь использовать сочетание клавиш ctrl+shift+c, что бы скопировать текст, но, вместо этого открывается devtools, я не могу использовать другое соччетание, пробовал … (read more)

Я пытаюсь использовать сочетание клавиш ctrl+shift+c, что бы скопировать текст, но, вместо этого открывается devtools, я не могу использовать другое соччетание, пробовал отключить это в настройках devtools, но это не сработало, так же пытался выключить devtools, но не помогло

Asked by Кирилл Севостьянов 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

False virus detection blocks download

Running Firefox 133.0.3 on Windows 10 22H2 The last week or so, when I try to download my photos from iCloud, Firefox blocks the download, saying it contains a virus or … (read more)

Running Firefox 133.0.3 on Windows 10 22H2

The last week or so, when I try to download my photos from iCloud, Firefox blocks the download, saying it contains a virus or malware. Of course it does not - it's a zip file of screenshots! Running a scan on the folder once unzipped confirms there is nothing malicious in it. Can you fix that please?

Asked by StickBoy 3 months ago

Answered by TyDraniu 3 months ago

  • Solved

I cannot use SwansonVitamins.com

It gives a Connection error and Swansons seems to think it is my browser problem. I haven't had problem with this site before and I don't have problems any place else. I … (read more)

It gives a Connection error and Swansons seems to think it is my browser problem. I haven't had problem with this site before and I don't have problems any place else. I turned off Malwarebytes Browser Guard, temporarily, and that didn't hgelp. I already cleared the history and that didn't help.

Asked by arlener 6 days ago

Answered by arlener 5 days ago

  • Solved

Firefox fails to open pdf downloads in default application

Firefox 136.0.1, Linux 6.8.0-55, have set Okular as default pdf application, however Firefox will not open pdf file when downloaded nor will it open the file when select… (read more)

Firefox 136.0.1, Linux 6.8.0-55, have set Okular as default pdf application, however Firefox will not open pdf file when downloaded nor will it open the file when selecting Open File from the Download Icon on the toolbar. Only was I can get to file is to select Show in Folder option and open from within Dolphin.

Asked by martrw1 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Signing in with a school account

I am trying to convert from Chrome to Firefox. Everything is going well with my main account, but on my school account, I can't receive emails from out of my school distr… (read more)

I am trying to convert from Chrome to Firefox. Everything is going well with my main account, but on my school account, I can't receive emails from out of my school district. Is there any way that I can make an account without email verification?

Asked by meissam8971 6 days ago

Answered by jscher2000 - Support Volunteer 6 days ago

  • Solved

Using Firefox Tab Groups: Thicker underlines

Hello, I just found out about the Firefox group tabs feature and love the concept! However, on my computer (Linux, Pop OS), the default theme makes it difficult to see t… (read more)

Hello,

I just found out about the Firefox group tabs feature and love the concept! However, on my computer (Linux, Pop OS), the default theme makes it difficult to see the underlining color for the group. Is there a way to increase the thickness? I've added a picture of how it looks, there is only a very thin (in this pic, blue) line underneath the tabs. I can barely see it, making it's use harder...

Asked by agenttiny 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Will Firefox continue to work on Windows 10?

Can anyone tell me, please, how long I should be able to keep accessing Firefox on a Windows 10 tablet after Microsoft withdraws support for Windows 10 later this year? I… (read more)

Can anyone tell me, please, how long I should be able to keep accessing Firefox on a Windows 10 tablet after Microsoft withdraws support for Windows 10 later this year? I seem to remember being able to access the internet on an old laptop as a 'test' a year or two after I'd stopped using it after Microsoft stopped supporting whatever version of Windows was on it, but I can't remember whether it was via Firefox or Internet Explorer or some other Microsoft browser. If Firefox will still 'work' will Microsoft withdrawing support for Windows 10 have any effect on how well it 'works', and/or how secure etc it will be? I am going to try to install some sort of Linux on the tablet (well) before Microsoft abandons Windows, but if it turns out I can't install Linux, I'm hoping I should at least be able to access the internet via Firefox. Thanks to anyone who can help. (ps I'm not sure whether this is the right place to post this question, it's just that performance and connectivity seemed to me [in my ignorance] to be most appropriate!)

Asked by FirefoxFan 1 week ago

Answered by James 1 week ago

  • Solved

can't sign into firefox after changing email

I changed my email on my Firefox account a while back. I've been able to sign in on other devices but on a new Windows Machine, I'm unable to sign in. I try to use the p… (read more)

I changed my email on my Firefox account a while back. I've been able to sign in on other devices but on a new Windows Machine, I'm unable to sign in.

I try to use the primary email, and it prompts me to make a new account.

My old email brings up an account to sign into but then it asks me to use the primary email. Any help would be appreciated.

Asked by Soulzfordayz 1 month ago

Answered by Soulzfordayz 1 week ago

  • Solved

FireFox Bookmarks (NOT Toolbar) are not being saved in main folder but can be actioned from the search function

Not sure whats going on here, been using FF for decades with no problems. I am saving bookmarks to various folders but recently noticed some were not in the folders I was… (read more)

Not sure whats going on here, been using FF for decades with no problems. I am saving bookmarks to various folders but recently noticed some were not in the folders I was sure I had saved them too. For example, in the screenshot attached I had saved the Rink Diary Bookings to my Bowls folder, but when I opened the folder later the bookmark was not shown. I did the Google search and checked what I could and most solution options were aimed at the Toolbar, which I didn't have a problem with. I then noticed some other bookmarks were no longer showing. I then saved a new Rink Diary Bookings link (now ending in '1') to a second folder so I knew which link was from each folder. This new bookmark also failed to show in the new folder. I somehow found a search button for the bookmarks and found both the bookmarks in the correct folders. (See attached) Can anyone advise how to get the bookmarks to show in, and open from, the actual folders? I am not very tech minded so any help is appreciated. I have copied the folder menu's in the attachment Thank you.

Asked by alan_woolidge 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Cannot create a new tab or window

I have removed Firefox and installed fresh the latest version 137.0.1 to address the issue of not being able to start a new tab or a new window. I am writing this from t… (read more)

I have removed Firefox and installed fresh the latest version 137.0.1 to address the issue of not being able to start a new tab or a new window. I am writing this from the initial window that opens when Firefox is launched. If I try to open a new tab it will hang with the blue circle displaying. If I click anywhere on the window if will grey out the background and display the error message :

Firefox is not responding

if you close the program, you might lose information

-> Close the program -> Wait for the program to respond

Tried waiting and it never comes back. Only option is to close the program. After that there is a message that is reporting the issue to Microsoft.

Asked by giturriotz 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Margin between icons too wide in newtab layout

Since a few months ago the newtab page layout has been changed. The site icons are now smaller, leaving a wide margin on the page. In my opinion this margin is too wide a… (read more)

Since a few months ago the newtab page layout has been changed. The site icons are now smaller, leaving a wide margin on the page. In my opinion this margin is too wide and looks strange. Is there any way to change it back?

See the OLD and NEW layout in the uploaded images.

Asked by pellaeon 1 week ago

Answered by pellaeon 1 week ago