Showing questions tagged: Show all questions
  • Solved
  • Archived

add-ons I didn't add and cannot remove

Hello - there are add-ons for Amazon, Google, Facebook, EBay and Twitter - none of which I added - showing up on the Firefox browser as running during browser start. I c… (read more)

Hello - there are add-ons for Amazon, Google, Facebook, EBay and Twitter - none of which I added - showing up on the Firefox browser as running during browser start. I can see them when I use CC Cleaner. They are browser plugins set to run upon start up. I can disable them but need to do it every time, as there is no way to delete them that I can see. I would like to find out why these plugins are there and how I can delete them.


Thanks

Jim

Asked by jimisaac 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

I am logged off FF, but passwords and addons are still showing

so firefox I am logged out, you can tell where it say "save and sync - sign in". but even though I am not signed in, my passwords and addons are still showing up. how to… (read more)

so firefox I am logged out, you can tell where it say "save and sync - sign in". but even though I am not signed in, my passwords and addons are still showing up.

how to fix this

thank you!!

Asked by Rick (Proton) 1 year ago

Answered by Rick (Proton) 1 year ago

  • Solved
  • Archived

Microsoft update KB4474419

Hi there , I am interested to know if Mozilla support group is aware of the problem Microsoft update KB4474419 causes? I am running widows 7 sp1. I installed the update a… (read more)

Hi there , I am interested to know if Mozilla support group is aware of the problem Microsoft update KB4474419 causes? I am running widows 7 sp1. I installed the update as you mentioned in your Firefox 100 release notes. After reboot , I got a beep and a black screen - win 7 won't start. I had to find a way to delete the update so I could boot my system back. I asked few of my colleagues that use the same OS and they experienced the exact same problem. Surfing the web , makes it quite clear - this update is faulty and not compatible with win 7 as Microsoft claims. I would like to get a straight answer - can I update my FF99 to FF100 , without the notorious KB4474419 , or , as of FF100 , win7 sp1 is no longer applicable to Firefox ? Thanks. look4

Asked by look4 1 year ago

Answered by AliceWyman 1 year ago

  • Solved
  • Archived

NewCookie Blocker

When I opened Firefox this morning I was asked if I wanted to install the new cookie blocker. Now I am unable to access my employers shift schedule web page. Was I scamme… (read more)

When I opened Firefox this morning I was asked if I wanted to install the new cookie blocker. Now I am unable to access my employers shift schedule web page. Was I scammed? Thanks for any help.

Asked by grnbmw 1 year ago

Answered by Terry 1 year ago

  • Solved
  • Archived

New Tab customization in firefox 99

hello there , I am posting this question for the second time since I can't see the previous one anywhere. Can someone help me with css to customize the New Tab top-sites… (read more)

hello there , I am posting this question for the second time since I can't see the previous one anywhere. Can someone help me with css to customize the New Tab top-sites(shortcuts) labels. I would like to change the font-size and color of the labels. My previous userContent.css does not work since FF94. Hope there is a way. look4

Asked by look4 1 year ago

Answered by look4 1 year ago

  • Solved
  • Archived

How to unblock VTT files not being loaded into HTML video pages viewed on local disk?

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience… (read more)

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience is a guide to the rest of the world - VTT files (which are used to caption HTML video) are no longer read/loaded by Firefox when it is viewing the HTML file locally (i.e. file://). On the web they are loaded as expected. Presumably there's a security setting somewhere in Firefox that now refuses to load the VTTs locally. Maybe under Help > More troubleshooting information there is a setting to change to fix that?

Asked by roberto32 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

It stops while writting,changing mail inbox page and do not display emails as normal

Please fix the abovementioned problems,make a browser bit faster,improve the consistancy of the browser so that it will stop crushing.Please make it stop alternating or c… (read more)

Please fix the abovementioned problems,make a browser bit faster,improve the consistancy of the browser so that it will stop crushing.Please make it stop alternating or change mail pages.

Asked by taxistar 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

after updating to 100.0, forefox "Loses" connection.

I have this problem CONSTANTLY with 100.0. i keep 2 browsers open, (1 Email, 1 ebay) After 5-10 minutes, firefox "Loses" internet connection. and i have to clear the star… (read more)

I have this problem CONSTANTLY with 100.0. i keep 2 browsers open, (1 Email, 1 ebay) After 5-10 minutes, firefox "Loses" internet connection. and i have to clear the startup cache, to get back online, only for it to happen again... and again, and again, and again! Didnt have this issue with the previous update. PLEASE HELP! and please keep the answers simple, im not well versed in programming language

Asked by thegearworks 1 year ago

Answered by thegearworks 1 year ago

  • Solved
  • Archived

Lightshot extension does not display itself.

I got mad at a website that wouldn't let me right click menu to save pictures, so I stubbornly saved them via less efficient means, in the process I picked up the Long Sc… (read more)

I got mad at a website that wouldn't let me right click menu to save pictures, so I stubbornly saved them via less efficient means, in the process I picked up the Long Screenshot extension and this had an error shortly before or after I had an issue with Lightshot not appearing, other extensions did not appear either when I added them during this time period, but now these all appear with the exception of Lightshot, which gets deleted and reinstalled only to not appear, that of course being the problem, though I will also say that a right click menu not being there is like reaching onto my computer and pulling my finger away, sites that do that should be given the cold shoulder somehow, at least.

Asked by Moe Zilla 1 year ago

Answered by Dropa 1 year ago

  • Solved
  • Archived

browser tracking

It appears web sites can track my activity on their site. How do I make it so a given web site can't track me? Does Firefox have a setting that makes it more difficult to… (read more)

It appears web sites can track my activity on their site. How do I make it so a given web site can't track me? Does Firefox have a setting that makes it more difficult to track me on a given web site? I've seen where a VPN, not sure what that is, can be of big help. How do I initiate a VPN and are there free VPN's? When I visit this particular site it states, "from your site login activity" and goes on from there what they want to do. How do I make it more difficult for a web site to be able to track my log in activity? Will a VPN solve this problem? Or, does Firefox have various accessories that can do the same thing? I know deleting cookies with this particular site does not solve the issue for me. Can someone help? Thank you.

Asked by sciencemagic 1 year ago

Answered by Dropa 1 year ago

  • Solved
  • Archived

Firefox does not always render pages on eBay correctly

An example of the problem: Firefox does not rnder the page https://www.ebay.co.uk/itm/164957094349?_trkparms=amclksrc%3DITM%26aid%3D1110013%26algo%3DHOMESPLICE.SIMRXI%26a… (read more)

Asked by Oldjon 1 year ago

Answered by Oldjon 1 year ago

  • Solved
  • Archived

Firefox Support for Windows 7 beyond Jan 2023

It has recently come to my attention that Mozilla may not continue to support Firefox browsers installed on Windows 7 computers after Jan. 2023, when the extended support… (read more)

It has recently come to my attention that Mozilla may not continue to support Firefox browsers installed on Windows 7 computers after Jan. 2023, when the extended support for Windows 7 ends. Is that correct?

Will Firefox continue to work, but not receive security updates after that date?

Will Firefox still work on a Windows 7 computer that gets patches from 0Patch?

Thanks!

Asked by TNorth 1 year ago

Answered by James 1 year ago

  • Solved
  • Archived

My pass word

Dear Sir I went to an organization on 21/03/2022 for assistant on an issue, in processing the matter I need to open my yahoo mail box for the relate documents within my m… (read more)

Dear Sir I went to an organization on 21/03/2022 for assistant on an issue, in processing the matter I need to open my yahoo mail box for the relate documents within my mail. A lady who assistant me use her lap top computer to open my mail box - I enter my pass word, then a window camp up to asked if I want to save my pass word (with dark color) or not,(with gray color) I was in a stage of rush I just click on right top Conner 'x' she took her computer to other room ( in where I can not see ) I was too naive and don't know if all of my mails had been read by them? - It is my privacy. When I got home I was worried and at next day I changed my yahoo mail pass word. As my pass words are saved within Firefox when I want to open a site it is auto fill the pass word. 1: Is my pass word will saved in that lady's computer? 2: Although I have changed my yahoo mail pass word is it safe? Can that lady able to get to Firefox to see my saved pass word and open my email box? - explore all my emails? Please help I am really worried. I look forward to hearing form you soon. Thank you. Kind regards.

Louise

Asked by louiseloren 1 year ago

Answered by cor-el 1 year ago

  • Solved

2 Firefox instances stopped working

Hello. Since a few years I was using 2 FF instances. Profile1 (default) triggered by "C:\Program Files\Mozilla Firefox\firefox.exe" Profile2 triggered by "C:\Program Fi… (read more)

Hello. Since a few years I was using 2 FF instances. Profile1 (default) triggered by "C:\Program Files\Mozilla Firefox\firefox.exe" Profile2 triggered by "C:\Program Files\Mozilla Firefox\firefox1.exe" -P Mike -no-remote -no-deelevate I could start profile 2, than profile 1 and corresponding icons on Windows 7 taskbar were lit.

Out of the blue today when I start profile2 shortcut icon from profile1 is lit and I can't start profile 1. When I start Profile1 I can run also Profile2 and corresponding icons on taskbar are lit.

There were no hardware nor software changes on that PC. How to get back possibility to run 2 instances of FF? Mike

Asked by sp5it 4 months ago

Answered by zeroknight 4 months ago

  • Solved
  • Archived

Export Logins .csv file: date-stamp fields data format?

When using the Export Logins feature to create a .csv file, the last few fields don't seem to translate into any known date-stamp format in Excel. The data seems to have… (read more)

When using the Export Logins feature to create a .csv file, the last few fields don't seem to translate into any known date-stamp format in Excel. The data seems to have relative chronological value, but I can't make sense of it in a spreadsheet.

Can a developer check this and modify the output of those fields so it's more compatible?

Example:

 Header             Cell data
 ----------------------------

timeCreated 1675178753239 timeLastUsed 1684763722184 timePasswordChanged 1675178753239

Asked by AskRob 7 months ago

Answered by TyDraniu 7 months ago

  • Solved
  • Archived

Full screen border

I use Firefox Developer Edition and recently I noticed a problem when watching videos on any website in full screen mode. As can be seen on the attached image, there is a… (read more)

I use Firefox Developer Edition and recently I noticed a problem when watching videos on any website in full screen mode. As can be seen on the attached image, there is a weird pixelated border around the video.

Asked by DayronPL 9 months ago

Answered by DayronPL 9 months ago

  • Solved

Website ing.be doesn't open in my FF

I'm unable to open the website https://ing.be/en/individuals Here are the error messages, when I try to open the site: {"message":"invalid_request","uuid":"a147e7b1f2eb7… (read more)

I'm unable to open the website https://ing.be/en/individuals Here are the error messages, when I try to open the site:

{"message":"invalid_request","uuid":"a147e7b1f2eb7aa8-000000002ada4ae6-000000006527e963"}

X-Firefox-Spdy: h2 cache-control: private, max-age=0, no-cache, no-store content-length: 513 content-type: application/json date: Thu, 12 Oct 2023 12:41:07 GMT expires: 0 pragma: no-cache strict-transport-security: max-age=31622400; includeSubDomains x-content-type-options: nosniff x-ing-response-id: de8efe166d3f11757404a2ed895a5e40 x-xss-protection: 1; mode=block

Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8 Accept-Encoding: gzip, deflate, br Accept-Language: pl,en-US;q=0.7,en;q=0.3 Cache-Control: no-cache Connection: keep-alive DNT: 1 Host: www.ing.be Pragma: no-cache Sec-Fetch-Dest: document Sec-Fetch-Mode: navigate Sec-Fetch-Site: none Sec-Fetch-User: ?1 Upgrade-Insecure-Requests: 1 User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0

In other browsers and on my phone the website opens properly.

Asked by jszelo 4 months ago

Answered by jszelo 4 months ago