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  • Solved

only "picked" area of page visible

I went to my favorite web site this morning (dpreview/forums) and when it displayed I must have accidentally clicked some Firefox thing because the page was then overlaid… (read more)

I went to my favorite web site this morning (dpreview/forums) and when it displayed I must have accidentally clicked some Firefox thing because the page was then overlaid with a thin orange highlight with the word PICK on it. I tried moving the cursor off the page but it only changed which segments of the page were highlighted. So I clicked and the page was replaced by just the menu section of the page, apparently that was what was highlighted when I clicked.

Now, no matter what I do, when I try to go to that url only the menu is displayed, the normal list of forums is missing. I've restarted FF. I've rebooted. I've cleared cookies and cache. I've refreshed the page. Nothing helps. Other web sites are fine. I can't imagine what this is for. A diagnostic tool or accessibility thing perhaps.

Please help. I'm running latest FF on latest Win 11.

Asked by Carey 1 month ago

Answered by Carey 1 month ago

  • Solved

Logging in on second computer results in incorect password

I'm trying to setup a new laptop and when I try to log in I enter my password, I get my email with my 2 factor code, enter it and then it kicks me back to the password sc… (read more)

I'm trying to setup a new laptop and when I try to log in I enter my password, I get my email with my 2 factor code, enter it and then it kicks me back to the password screen saying "Incorrect password" . I've reset the password a few times and still get the same behavior. Am I only allowed to have 1 device logged in at once? I know in the past I was able to have multiple computers logged in.

Asked by rob.brown 1 month ago

Answered by rob.brown 1 month ago

  • Solved

Page not displaying correctly after Firefox update

After one of the updates in March qrz.com is no longer displaying correctly. This was working before. When you lookup callsign W5WLG with Chrome you will see flags of d… (read more)

After one of the updates in March qrz.com is no longer displaying correctly. This was working before. When you lookup callsign W5WLG with Chrome you will see flags of different countries under the bold title W5WLG. This used to work fine on Firefox until about 2 updates ago. See the attached screenshots.

thanks wayne

Asked by wlgary 1 month ago

Answered by Mutaz Awad 1 month ago

  • Solved

Website Time-Out error pages, https://google.com

I am unable to get access to my Gmail accounts. Every time I select a bookmark link to Google email I get server time out error pages. I have looked at Windows 10(64) Fir… (read more)

I am unable to get access to my Gmail accounts. Every time I select a bookmark link to Google email I get server time out error pages. I have looked at Windows 10(64) Firewall settings and I do not find anything blocking Firefox from accessing the internet(Inbound or Outbound Rules) are set to allow. NordVPN is not set to block any program or connection. I have never seen anything block access to Google.com or any related pages within Google. HELP Please!

Asked by Paul 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Live stream and videos no longer work

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last… (read more)

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last update, to 137.0, I cannot watch either the live stream ("General source error") or old programs ("There is something wrong with your internet connection"). This is absolutely consistent; I've lost count of the times I've tried.

I never had problems like this before. At worst, if Windows was running a background process I might have to stop it to keep from having pauses in the program. All I can think of is that you did something in the new version of Firefox that has made video impossible on DSL.

Asked by krylaarsdam 1 month ago

Answered by krylaarsdam 1 month ago

  • Solved

Firefox won't display a page embedded in another site

So I understand this: https://support.mozilla.org/en-US/kb/xframe-neterror-page and the reason it exists, but I need to find a way to turn it off because it's literally b… (read more)

So I understand this: https://support.mozilla.org/en-US/kb/xframe-neterror-page and the reason it exists, but I need to find a way to turn it off because it's literally blocking me from accessing the Library of Congress webpage inside the same browser for my job. It's not a malicious site, but I can't figure out how to tell Firefox to stop blocking it as if it was a malicious site.

Help.

Asked by JanArrah 1 month ago

Answered by William Tucker 1 month ago

  • Solved

secure sign in to government accounts

Hello With the new update to Firefox v137 I am no longer able to sign in to Government sites using my bank as a sign in partner. Google Chrome will sign in so it has s… (read more)

Hello

With the new update to Firefox v137 I am no longer able to sign in to Government sites using my bank as a sign in partner. Google Chrome will sign in so it has something to do with the new update. I have cleared cache and all data and still no luck with the sign in. Any help would be appreciated because Firefox has been my default browser for years and I'm not interested in changing.

Regards

Roger Flagg

Asked by rogerflagg 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

update broke at&t email

The latest firefox browser for windows desktop pc broke the ability to log in to at&t (also called yahoo) email. The email works fine on microsoft edge and chrome. … (read more)

The latest firefox browser for windows desktop pc broke the ability to log in to at&t (also called yahoo) email. The email works fine on microsoft edge and chrome. It worked fine on firefox until the last update.

Asked by grwink 1 month ago

Answered by NoahSUMO 1 month ago

  • Solved

Firefox had still saved some searches in spite of settings

I don't fully remember when this happened, but lately the browser has trouble clearing my search history even though I had it set so that it does so every time I close it… (read more)

I don't fully remember when this happened, but lately the browser has trouble clearing my search history even though I had it set so that it does so every time I close it. I only managed to fix it by making it so that it doesn't remember the search history, but some of the old searches are still there whenever I punch in part of what I was searching.

Asked by peytongarrett75 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

False virus detection blocks download

Running Firefox 133.0.3 on Windows 10 22H2 The last week or so, when I try to download my photos from iCloud, Firefox blocks the download, saying it contains a virus or … (read more)

Running Firefox 133.0.3 on Windows 10 22H2

The last week or so, when I try to download my photos from iCloud, Firefox blocks the download, saying it contains a virus or malware. Of course it does not - it's a zip file of screenshots! Running a scan on the folder once unzipped confirms there is nothing malicious in it. Can you fix that please?

Asked by StickBoy 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

Site times out, but just on one computer

My webmail is not loading. https://webmail.everyone.net/#/login It keeps spinning and never loads (so I can see the boxes to put in my u/p). I've deleted the cookies… (read more)

My webmail is not loading. https://webmail.everyone.net/#/login It keeps spinning and never loads (so I can see the boxes to put in my u/p).

  • I've deleted the cookies and cache but that doesn't solve the problem.
  • I always keep current with FF updates.
  • The problem is only on my computer. No problem on my husband's computer.
  • No problem in Edge or Chrome.

What next?

Asked by KathrynBassett 1 month ago

Answered by Mutaz Awad 1 month ago

  • Solved

Issue with latest Firefox update -- Firefox no longer starts

After Firefox updated today, the executable no longer starts. I get the following error message: firefox.exe -- Bad Image C:\Program Files\<Mozilla Firefox\gkcodecs… (read more)

After Firefox updated today, the executable no longer starts. I get the following error message:

firefox.exe -- Bad Image

C:\Program Files\<Mozilla Firefox\gkcodecs.dll is either not designed to run on Windows or it contains an error. Error status 0x000000d. </p>

And then another error message: Couldn't load XPCOM.

Please advise.

Asked by Art Monzingo 1 month ago

Answered by Art Monzingo 1 month ago

  • Solved

Drag and drop not working for validation

I regularly fill out surveys and one way I have to verify is by dragging and dropping a number into a box. I have noticed that since I updated Firefox, when I click on th… (read more)

I regularly fill out surveys and one way I have to verify is by dragging and dropping a number into a box. I have noticed that since I updated Firefox, when I click on the number to drag and drop, it greys it out and it won't move into the box. I was hoping someone could help with this.

Asked by annemar 1 month ago

Answered by annemar 1 month ago

  • Solved

Firefox is appearing as an adblocker to some PCH links

Some Firefox option is adblocking some links in Publishers Clearing House emails. The same emails work OK in Safari. There are no adblockers (now or ever installed) on … (read more)

Some Firefox option is adblocking some links in Publishers Clearing House emails. The same emails work OK in Safari. There are no adblockers (now or ever installed) on this Mac. It's not the end of the world for me but it should be fixed for possible future use.

Asked by James Courtright 1 month ago

Answered by James Courtright 1 month ago

  • Solved

3rd party scripts, disabling Extensions, within FireFox!

Recently I've had the Un-welcome experience of Scripts triggered on YouTube, which Over-ride my Installed extensions to Firefox. I've had YouTube, somehow Disable exten… (read more)

Recently I've had the Un-welcome experience of Scripts triggered on YouTube, which Over-ride my Installed extensions to Firefox.

I've had YouTube, somehow Disable extensions and refresh the webpage... Without my concent or even an option for concent!

I've even blocked the popup window, which triggers the script which performs this action within another extension... and within 7-10 days Youtube has by passed the bypass that i've employed...

In my opinion a web-browser which allowes for extensions to be installed and run... should Block any and All scripts which try to disable extensions!

I seriously hope this can be looked into asap... or someone in the community has a work around, as my work around (blocking hte window which triggres the script, which disables the extension....) was by-passed within 7-10 days...

I used to think myself a compettent net user, but i'm aged out atm... still if i'm unable to prevent this sh*t and manipulation within FireFox, I doubt the average user or the layman will have a chance in hell of being secure and keeping their chosen extensions running...

This needs looking into ASAP!

Asked by richard.robins1 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Firefox not responding

I'm unable to do much with Firefox now. Chrome works fine. I'm using it (unfortunately) now in order to contact you. When using FIrefox, it starts and does some partial… (read more)

I'm unable to do much with Firefox now.

Chrome works fine. I'm using it (unfortunately) now in order to contact you.

When using FIrefox, it starts and does some partial loading, but then stops responding. On the default Firefox startup, about 1/2 of the "thought provoking story" pictures load. If I go directly to Youtube, for example, again....it starts loading then "hangs".

I can't close Firefox either: the window closes, but it's still running. If I attempt to restart it after closing, I get a "Firefox still running" error (which also won't close it.) Windows task manager will shut down the 5-10 (it varies) Firefox processes.

Tried checking for updates. That also gets stuck trying (let it try for about 10 minutes). Don't see any "reinstall" option.

Tried "Refresh Firefox" (fails....Firefox won't close). Tried "Clear startup Cache)" (same) Tried "Troubleshooting Mode)" (same)

Should I delete it and download again?

Asked by d.e.wickson 1 month ago

Answered by d.e.wickson 1 month ago

  • Solved

FF 137 breaks userChrome.css tabs below toolbar

W11 24H2 I just received an update to FF 137 and my userchrome.css which is set to show tabs BELOW the toolbars (i.e. a logical place above the relevant pages and not ha… (read more)

W11 24H2

I just received an update to FF 137 and my userchrome.css which is set to show tabs BELOW the toolbars (i.e. a logical place above the relevant pages and not halfway up the toolbars etc.) has stopped working. Checked the toolkit.legacy etc and it's still enabled.

Any ideas to fix this are welcome.

Asked by Piscator 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

Tabs broken yet again how to move to bottom again

OK after the code breaking yesterday here is the new code I got that works. https://github.com/MrOtherGuy/firefox-csshacks/blob/master/chrome/tabs_on_bottom_v2.css … (read more)

OK after the code breaking yesterday here is the new code I got that works.

https://github.com/MrOtherGuy/firefox-csshacks/blob/master/chrome/tabs_on_bottom_v2.css

Asked by scottish2 1 month ago

Answered by TyDraniu 1 month ago