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Take Screenshot results in offset area added to desired image

A few days ago, a weird problem arose with "Take Screenshot" function. The resulting image includes area designated PLUS a border on the right edge AND on the bottom edge… (read more)

A few days ago, a weird problem arose with "Take Screenshot" function.

The resulting image includes area designated PLUS a border on the right edge AND on the bottom edge. Note: width of side border is wider than border on the bottom is tall. This is difficult to tell in a file image because it seem to be transparent and assumes the color of background. Confusing, I know, so I have included a composite image image of result of "Save Image As..." on top, and the "Take Screenshot" added to the bottom. Prior to a few days ago, the bottom image would not have the added borders and therefore the colored part of the image would be the same width as the "Save Image As..." and extend to bottom of the image.

Note: it doesn't matter whether I download to file or cut and paste the image. The same thing happens if I "Save Full Image". And, yes, I know I need to upgrade to latest version, but this issue needs investigation...

TIA, KBo

Asked by tvkrys 1 week ago

Answered by cor-el 1 week ago

  • Solved

Keep me logged in

When logging in to cmx.weightwatchers.com, I enter my username and password and click keep me logged in. Each time I go to their website, it still asks for my username an… (read more)

When logging in to cmx.weightwatchers.com, I enter my username and password and click keep me logged in. Each time I go to their website, it still asks for my username and password. All other websites that I request to keep me logged in works fine, but this one doesn't. What can I do to correct it so that I don't have to enter all the information to get logged into that account?

Asked by slbutman 1 week ago

Answered by FredMcD 1 week ago

  • Solved

Google Maps Shows Wrong Location...Only in Firefox

If I open Google Maps in Firefox, it shows I'm in Lubbock, Texas. I am not. I'm in Arizona. Google Maps on Chrome gets it right. Bing maps gets it wrong in Firefox bu… (read more)

If I open Google Maps in Firefox, it shows I'm in Lubbock, Texas. I am not. I'm in Arizona. Google Maps on Chrome gets it right. Bing maps gets it wrong in Firefox but right in Chrome too. Same with Google Earth in the browser. My IP location is correct and shows I'm in AZ. It's seems to be a Firefox issue. I've turned location off and back on. Cleared cookies. I'm at a loss.

Asked by danmcmartin 5 months ago

Answered by danmcmartin 5 months ago

  • Solved

Copying text

My default browser is DuckDuckgo via an addon in Firefox. When I want more information about a subject in which I have been reading about and use copy function ,e.g. LIME… (read more)

My default browser is DuckDuckgo via an addon in Firefox. When I want more information about a subject in which I have been reading about and use copy function ,e.g. LIMESCALE INHIBITOR and then put it in a search bar it is just showing INHIBITOR i.e.misses off the first word of anything I copy. When I go direct via DuckDuckgo it works perfectly. It used to work OK on DuckDuckgo via Firefox but now it doesn't

Asked by GrandadJohn 1 week ago

Answered by GrandadJohn 1 week ago

  • Solved

Firefox defaults to an old email account that I have not access to

Hi There, I am not able to access my gmail account on FF. It keeps defaulting to an old employment email that I have no access to. This happens if I type "gmail.com" in… (read more)

Hi There, I am not able to access my gmail account on FF. It keeps defaulting to an old employment email that I have no access to.

This happens if I type "gmail.com" into the FF web-browser OR if I click on the pinned Thumbnail in a new window with FF. This issue means that I have to use another (different) browser and I want to use FF due to the integrity of the site and the mission is stands for.

How do I remove the "old" email so that I can log into my gmail using FF?

Can anyone help me resolve this issue? - thank you, Kate

Asked by kateinasia 1 week ago

Answered by FredMcD 1 week ago

  • Solved

SCREENSHOT NOT WORKING IN VERSION 93.0

Hello, i am having problems resolving or finding some answers on my newly updated mozilla since i turned on the (automatic update). Now im on Version 93.0 and it is the l… (read more)

Hello, i am having problems resolving or finding some answers on my newly updated mozilla since i turned on the (automatic update). Now im on Version 93.0 and it is the latest, also observed that my screenshot was gone lately. The screenshot tool was very helpful to me. What should i do now? Should i wait for another update? Thank you

Asked by ardennapalla 1 week ago

Answered by jscher2000 1 week ago

  • Solved

trouble connecting to my search engine AND FIREFOX apparently WILL NOT ANSWER me, they farm that out to people in some damn forum . . . .

so I JUST sent a message that I THOUGHT would go to the actual PEAOPLE AT firefox as it USED to. BUT all it did was go to some damn forum. if FIREFOX can't answer then I … (read more)

so I JUST sent a message that I THOUGHT would go to the actual PEAOPLE AT firefox as it USED to. BUT all it did was go to some damn forum. if FIREFOX can't answer then I will go BACK to checking out other browsers. I guess the ppl at firefox are getting lazy . . . . .

Asked by okwhatever 1 week ago

Answered by FredMcD 1 week ago

  • Solved

How to Fix Screenshot Capability

Hello, I am using Firefox version 92. The screenshot function is not working, both if I right click and request a screenshot from the slideout menu, and if I request a sc… (read more)

Hello,

I am using Firefox version 92. The screenshot function is not working, both if I right click and request a screenshot from the slideout menu, and if I request a screenshot from the shortcuts/overflow menu (scissors icon). I have attached a screenshot (taken with ‘prntscr” through windows) png of the result that takes place on my screen. The screen will freeze with this image of a large X until I do a refresh of the page. Cntl-Shift-S also does not work. I have tried clearing the cache, running FF in safe mode, refreshing FF, reinstalling FF, and I have ensured that the extensions.screenshots.disabled setting in about:config is set to ‘false’ (also toggled it to ‘true’ and back to ‘false’). I have attached a screenshot of all the settings in about:config that pertain to screenshots.

Thank you for your help.

Asked by Thanks4FF 1 month ago

Answered by Thanks4FF 1 week ago

  • Solved

No speaker icon after updating to 89.0 on Windows 10

After updating to 89.0 on Windows 10, I don't see a speaker icon on the tab that's currently playing audio unless I hover over the tab. In to previous releases, any tab … (read more)

After updating to 89.0 on Windows 10, I don't see a speaker icon on the tab that's currently playing audio unless I hover over the tab. In to previous releases, any tab that was playing audio had a speaker icon that showed you which tab(s) are playing.

Asked by JK 4 months ago

Answered by jscher2000 1 week ago

  • Solved

Firefox Stopped Working!

Firefox recently stopped working altogether on my Windows 10 laptop for some reason & I don't know why. It won't load the start page, addons page, or ANY WEBSITES WHA… (read more)

Firefox recently stopped working altogether on my Windows 10 laptop for some reason & I don't know why. It won't load the start page, addons page, or ANY WEBSITES WHATSOEVER! I've never encountered this issue before. I've tried refreshing Firefox, uninstalling & reinstalling Firefox, tried deleting & replacing my old Firefox profile because I thought it might be corrupted. NONE of these options worked! It worked fine earlier today, but it hasn't worked since restarting my computer system this past evening. I don't know which details are relevant or irrelevant so I'm trying to be as detailed as I can in explaining my issues. Can anyone tell me how I can fix this? I'm DESPERATE here!

Asked by Goryu5569 1 week ago

Answered by Goryu5569 1 week ago

  • Solved

Links to another tab don't load since last Firefox update

I have this problem since version 92.0. I've been through all of the troubleshooting steps and they made no difference. I'm on a Mac and Safari works fine. When I open pa… (read more)

I have this problem since version 92.0. I've been through all of the troubleshooting steps and they made no difference. I'm on a Mac and Safari works fine. When I open pages, it's usually using "Open link in a new tab". most of the time, the new tab is blank with the address at the top. If I click the refresh button, I get the page I was linking to. I have not seen the problem when I use "Open link in a new window".

Asked by bobbd 1 week ago

Answered by jscher2000 1 week ago

  • Solved

Bookmark Padding in New Firefox Versions

I know I am not the first person to complain about this. The spacing/padding between menu items, in particular the Bookmark menu is just ridiculously large. It got even b… (read more)

I know I am not the first person to complain about this. The spacing/padding between menu items, in particular the Bookmark menu is just ridiculously large. It got even bigger in 92.0!

I rely on Bookmarks heavily and use hundreds. I guess this was done for touch screens? The main interface is still currently the mouse for computers.

I see the only current fix is a using a stylesheet and it seems a bit involved. I have to give it a try. I am pleading with the designers, please give us the option to use compact padding once again. I am not sure why this is being forced on us. I really like Firefox, please don't make me look for another option. Thanks!

Asked by Steve Goncalves 1 month ago

Answered by jscher2000 1 month ago

  • Solved

My search box doesn't work after firefox upgraded yesterday

When I go to do a search, as soon as I type in a letter, it jumps up to the address bar exposing past searches and all, and makes me do my search in the address bar, with… (read more)

When I go to do a search, as soon as I type in a letter, it jumps up to the address bar exposing past searches and all, and makes me do my search in the address bar, with my history exposed to everyone in the room which invades my privacy. How can I correct this to the way it used to be that when I searched it stayed in the search box unless I needed to used the url when I wanted to. Very surprised this started happening with the new upgrade. Can I go back to the last upgrade?

Asked by CrawfordJ 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

FF ver. 91 update not loading GMail (no themes, invisible functions/buttons/etc.)

After installing FF ver. 91 for Mac OS (desktop) GMail will no longer load its themes, and only appears as a black and white simple HTML version. Many of the page functio… (read more)

After installing FF ver. 91 for Mac OS (desktop) GMail will no longer load its themes, and only appears as a black and white simple HTML version. Many of the page functions are there, but invisible, and can only be found by hovering the cursor over the general area where these active and regularly used GMail features are on the page. Many page elements also have wire frames around them. Even the GMail log in portal screen is not displaying correctly. The Google Workspace logo also fails to fully animate when navigating to the login page.

Reverting to older versions, FF 89 and 90 proves that the problem is with FF 91. The issue does not affect Safari or Chrome in my experience. Totally clearing all cache, cookies, sync'ed profiles and user accounts in this FF product does not fix this issue with FF 91.

This appears to be an interface bug that needs to be sorted. Can you please help?

Asked by krispycreepy 2 months ago

Answered by TyDraniu 2 months ago

  • Solved

Printing Trouble - Please Help

Hi, I am new to Firefox. I just attempted top print a shipping label and this image showed in the popup window. I have searched but cannot find a way to adjust the set… (read more)

Hi, I am new to Firefox. I just attempted top print a shipping label and this image showed in the popup window. I have searched but cannot find a way to adjust the settings. I am unable to access the options in the menu on the right. I did find adjustable options from the menu bar print options but they didn't change in this window. I appreciate any help. Thank you.

Asked by Stacey 1 week ago

Answered by Stacey 1 week ago

  • Solved

Firefox seems to have taken over my computer

Hi I'm trying to save Word documents as PDFs which has always worked and opened in Adobe. Today they are being changed to Firefox HTML files. I have tried downloading the… (read more)

Hi

I'm trying to save Word documents as PDFs which has always worked and opened in Adobe. Today they are being changed to Firefox HTML files. I have tried downloading them from this, opening Adobe saving them as a PDF from there, but the file types stay as Firefox HTML. I have Windows 10.

Thanks Ann

Asked by ann.rayner 1 week ago

Answered by ann.rayner 1 week ago