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  • Solved

Unable to download PDFs in embedded pdf.js viewer

Example Site: https://mcpsc.mo.gov/media/pdf/genesis-school-inc-revocation-hearing but I've had it happen on several sites. On this page, I am not able to click the down… (read more)

Example Site: https://mcpsc.mo.gov/media/pdf/genesis-school-inc-revocation-hearing but I've had it happen on several sites.

On this page, I am not able to click the download button built into the pdf.js viewer and have it download - it clicks and does nothing. If I right click in the frame and click "Show only this frame", then I can download the PDF using that same button. Any ideas?

Asked by FrigginMcMonster 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Too many tags upon bookmarking doesn't store tags with long tag

When I bookmark something, I often apply tags. I have noticed that when I use a very long tag, combined with many tags, it prevents tags being used. For example, the wo… (read more)

When I bookmark something, I often apply tags. I have noticed that when I use a very long tag, combined with many tags, it prevents tags being used. For example, the word "internationalization" prevents tags being stored.

A bookmark that is tagged like this: one two three four five six seven eight nine ten eleven twelve thirteen fourteen internationalization will not have its tags saved.

However, this is stored successfully: one two three four five six seven eight nine ten eleven twelve thirteen internationalization

This also stores successfully: 'one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen'

Asked by unhuman 2 months ago

Answered by cor-el 2 months ago

  • Solved

Cyrilic encoding on ru.wikipedia.org

All the articles headings on ru.wikipedia.org have wrong encoding but the main text looks good. I tried disabling "Allow pages to choose their own fonts" in the FF setti… (read more)

All the articles headings on ru.wikipedia.org have wrong encoding but the main text looks good.

I tried disabling "Allow pages to choose their own fonts" in the FF setting but I couldn't match the fonts using my systems ones so pages in Russian language don't look weirdly formatted.

Any suggestion how to fix it?

Firefox 108.0.2, MacOS 11.7.2

Asked by gleb84 2 months ago

Answered by cor-el 2 months ago

  • Solved

Firefox Bookmark Suggestions Incorrect

The problem is that when I search in the address bar, it does not give full search suggestions from bookmarks; it shortens the url. Example: I have a bookmark for https:… (read more)

The problem is that when I search in the address bar, it does not give full search suggestions from bookmarks; it shortens the url.

Example: I have a bookmark for https://mail.proton.me/u/0/inbox When searching from the address bar, it always suggests mail.proton.me/

I tried completely deleting history to see if that was affecting it, which it was not. I have also tried changing many other settings to no avail. Any help or suggestions would be greatly appreciated!

Asked by vurden 2 months ago

Answered by vurden 2 months ago

  • Solved

Getting unreadable text when website is using a font that isn't installed

Getting unreadable text when website is using a font that isn't installed (see attached screenshot). When I view the source in developer tools it uses Roboto (which I hav… (read more)

Getting unreadable text when website is using a font that isn't installed (see attached screenshot). When I view the source in developer tools it uses Roboto (which I haven't installed).

On my Mac, I have tried other browsers (Chrome and Safari) and they work fine. I have also tried this website with Firefox on Windows and it also works fine.

Asked by haszaidi 2 months ago

Answered by cor-el 2 months ago

  • Solved

Why did "to google translate" add-on get removed?

Hello all, I'm running Version 108.0.1 on a mid 2015 Macbook Pro MacOS 12.6.2 Today I went to do a translation using the "to google translate" add-on and noticed it was… (read more)

Hello all,

I'm running Version 108.0.1 on a mid 2015 Macbook Pro MacOS 12.6.2 Today I went to do a translation using the "to google translate" add-on and noticed it was missing from its place in the context menu. I go to "get more add-ons and re-installed it.

So why was it uninstalled without my consent? What can I do to stop this happening again?

TIA, Gene

Asked by Gene 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Bookmarks background

New version of Firefox has bookmarks showing with black background. I want to change it to no color at all. I have some vision problems and many bookmark icons don't show… (read more)

New version of Firefox has bookmarks showing with black background. I want to change it to no color at all. I have some vision problems and many bookmark icons don't show up with a black background.

Previous versions of Firefox didn't have this glitch.

Thanks if you can help.

DM

Asked by dog_star 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Unexpected padding around HTML document on all pages

Running FF 107.0.1 on Mac 10.15.7 and there is unexpected padding around each website I visit. I've disabled all browser extensions. I'm using the default theme. I've tri… (read more)

Running FF 107.0.1 on Mac 10.15.7 and there is unexpected padding around each website I visit. I've disabled all browser extensions. I'm using the default theme. I've tried restarting Firefox. I've tried restarting the computer but the issues seems to persist. I do not see the same rendering behavior when loading these websites on Google Chrome. I'm including screenshots of what I'm seeing.

Asked by Mike Grace 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

My Firefox brower is crashing alot recently.

Hello, My Firefox browser is crashing a lot after the recent updates. Not really sure what is causing the crashes but anytime I open any websites or try to do some work… (read more)

Hello,

My Firefox browser is crashing a lot after the recent updates. Not really sure what is causing the crashes but anytime I open any websites or try to do some work on the browser is resulting into unexpected crash. I have submitted several crash reports, but haven't had any solutions to the problem.

here the is one crash report: bp-921f5f10-a9ed-48d3-a1b4-f85680221122, bp-0abebf94-c5df-4a41-b9e3-9af8f0221122.

Can you please help us troubleshoot the issue and provide us with a solution if any?

Thanks Nishil

Asked by Nishil Vachhani 3 months ago

Answered by TyDraniu 3 months ago

  • Solved

Firefox crashes since upgrade to MacOS Ventura Version 13.0.1 (22A400)

Since the OS upgrade, any portal that I open (especially the ones that I have my user id and password saved) crashes. One crash report can be found at https://crash-stats… (read more)

Since the OS upgrade, any portal that I open (especially the ones that I have my user id and password saved) crashes. One crash report can be found at https://crash-stats.mozilla.org/report/index/7d671357-2d98-4bbc-b177-4029e0221221

I have tried disabling add-ons/ exensions, disabling auto-fill, downgrading security, reinstalling (even the ESR edition), deleting Firefox files from the library/application_support - but it doesn't simply work. Not sure if this is an OS issue.

Any ideas would really help. Getting the below info on the about:crashes each time:

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Crash Address 0x0000000000000018

Asked by sowmik.sengupta 3 months ago

Answered by cor-el 2 months ago

  • Solved

Firefox partially not in English

Hello, I have set my OS and Firefox language to English. While the settings, menu, etc. are in English, various alerts and popups which let me save/upload a file (pleas… (read more)

Hello,

I have set my OS and Firefox language to English. While the settings, menu, etc. are in English, various alerts and popups which let me save/upload a file (please take a look at the attached picture) are in the local language.

Does anyone know how to fix it? It doesn't occur with other browsers.

Thank you.

Asked by akwork63 3 months ago

Answered by James 3 months ago

  • Solved

Removing the ⌘+J shortcut

I am trying to change the keyboard shortcut of the Tools → Downloads menu (opening up the downloads). I accidentally click that sometimes and it is quite annoying, so I … (read more)

I am trying to change the keyboard shortcut of the Tools → Downloads menu (opening up the downloads).

I accidentally click that sometimes and it is quite annoying, so I thought I'll switch the shortcuts to a more complex one to avoid these mistakes ^+⌘+J and when I remap that in the Keyboard preferences, the new shortcuts shows up in the menu, and it starts working but the old shortcut ⌘+J is still working.

I believe that is a bug in Firefox.

Asked by István Karaszi 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Firefox cannot show some International Phonetic Alphabet symbol on Mac

Firefox version: 107 IPA symbol show incorrect :https://zh.wikipedia.org/zh-my/KK%E9%9F%B3%E6%A8%99 but correct: https://zh.m.wikipedia.org/zh-cn/KK%E9%9F%B3%E6%A8%99 t… (read more)

Firefox version: 107 IPA symbol show incorrect :https://zh.wikipedia.org/zh-my/KK%E9%9F%B3%E6%A8%99 but correct: https://zh.m.wikipedia.org/zh-cn/KK%E9%9F%B3%E6%A8%99


thanks

Asked by deng1659362510 3 months ago

Answered by deng1659362510 3 months ago

  • Solved

Google ads don't display well

Hi, my google ads don't display correctly in google searches - can anyone help please? Mac M1 / Latest Firefox Formatting is fine for the first second after the search, … (read more)

Hi, my google ads don't display correctly in google searches - can anyone help please? Mac M1 / Latest Firefox

Formatting is fine for the first second after the search, then chanegs and text displays over the images in the ades and is unreadble, unless I hover my moude over the ad.

With thanks

Asked by jonnydonovan 3 months ago

Answered by jonzn4SUSE 3 months ago

  • Solved

How to make the scroll bar disappear

Please allow me to preface with I do not know how to code at all and I have found some options to make the scroll bar disappear, but with coding, and I'm hoping for an op… (read more)

Please allow me to preface with I do not know how to code at all and I have found some options to make the scroll bar disappear, but with coding, and I'm hoping for an option that takes that away easily.

I don't think it is any of my extensions causing this, and I don't think it's an option in Firefox to remove the scroll bar.

Please help if possible! It doesn't disappear even when I'm watching videos on fullscreen.

Thank you.

Asked by moon_613 3 months ago

Answered by cor-el 3 months ago

  • Solved

Can't log in to my bank account

I can load their main page but I cannot log in. I get the error I have attached. Finally, I had to log in from Safari after a lot of hassle and help from a customer servi… (read more)

I can load their main page but I cannot log in. I get the error I have attached. Finally, I had to log in from Safari after a lot of hassle and help from a customer service rep. What happened? I have been logging in here for years from Firefox. I am not having this issue with any other site.

Asked by lemoi50 3 months ago

Answered by jonzn4SUSE 3 months ago

  • Solved

Garbled font issue not solved with other solutions

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference). I already checked the preference setting for allowing we… (read more)

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference).

I already checked the preference setting for allowing websites to select their own fonts. The issue also persists in Troubleshooting mode. I have also used the "Inspect element" tool when this has occurred, also to no avail. I imagine at this point the only real solution is to delete and reinstall Firefox, but I'd love to hear if someone has another solution! Thanks!

Note that text in bold / italics often shows up just fine. I can also copy-paste any of this text and it displays correctly.

Asked by Mitchell Campbell 3 months ago

Answered by cor-el 3 months ago

  • Solved

Scrambled test on certain websites

On certain websites I am getting scrambled text, mostly in headings and titles, not so much in body text. I have followed several tips from other posts like mine, i.e., i… (read more)

On certain websites I am getting scrambled text, mostly in headings and titles, not so much in body text. I have followed several tips from other posts like mine, i.e., installed Open Sans font, but that did not do it. I turned off hardware acceleration, and cleared the cache. The only thing that did work was to start Firefox in troubleshooting mode. I only have two add-ons running, Short URL and Dashlane, I doubt they're responsible for this. Any other ideas?

Asked by Ken D. 3 months ago

Answered by cor-el 3 months ago

  • Solved

(MacOS) Full Screen Removes Tabs even when hovering to the top of Browser

As Title, Whenever I try to go full screen and hover to the top of the browser, It originally showed all my tabs, but recently it has not been doing that. When I hover … (read more)

As Title,

Whenever I try to go full screen and hover to the top of the browser, It originally showed all my tabs, but recently it has not been doing that. When I hover over and over, the tabs maybe appear 10% of the time, but whenever I click somewhere else other than the Tab Bar, it disappears.

I think this bug happened ever since I enabled "Hide bookmark toolbar". I have since reverted it back, but the error is still the same. Weird, since my tabs disappear since it has nothing to do with bookmarks.

Asked by Iha7 3 months ago

Answered by cor-el 3 months ago

  • Solved

Dowload GeoGebra files

I have some GeoGebra files with extension .ggb on a website. FireFox will download those files, while other browsers (Safari, Google Chrome) do. How can I make Firefox do… (read more)

I have some GeoGebra files with extension .ggb on a website. FireFox will download those files, while other browsers (Safari, Google Chrome) do. How can I make Firefox download these files?

Asked by ncm.bakker 3 months ago

Answered by ncm.bakker 3 months ago