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Cannot use Firefox on MacBook Air - macOS 12.6

When I launch Firefox on my MacBook, it asks me for the Primary Password and I believe it pops up twice - see screen capture 1. After entering the password, I get this Fi… (read more)

When I launch Firefox on my MacBook, it asks me for the Primary Password and I believe it pops up twice - see screen capture 1. After entering the password, I get this Firefox window with Password Required on the top and I cannot do anything with it. I cannot click on anything except for lowering the window. Can you help?

Asked by Martin Skulec 2 weeks ago

Answered by Martin Skulec 2 weeks ago

  • Solved

Firefox keeps freezing

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with G… (read more)

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with Google Search (sometimes just loading Google will cause it) but it does happen occasionally on other sites. When it freezes this way, the only fix is to End Task and reload. It will successfully reload to the state it was in just a few seconds before freezing. I'm on Windows 10. I keep everything (OS, browsers, etc.) up to date, so I doubt that would be a factor. I wonder if there could there be an issue with a Google-based script (hence it occurring on other sites)? I don't know how I'd test for that.

Asked by Jarieスイセン 3 weeks ago

Answered by Jarieスイセン 2 weeks ago

  • Solved

Firefox Lags When Typing

When typing, Firefox will lag and not display the words until much later, making it hard to know what I'm typing. This applies to any app that I'm using on the browser. F… (read more)

When typing, Firefox will lag and not display the words until much later, making it hard to know what I'm typing. This applies to any app that I'm using on the browser. For example, I typed this whole paragraph before a single word appeared, and even then, it still took another 30 seconds to actually appear. I've already reset, refreshed, uninstalled and reinstalled, updated, everything like that. I have a couple extensions, AdBlock, Honey, WebRTC Lead Shield, and Return YouTube dislike. But I ran it in safe mode and the issue was still there. I'm running the latest version of Windows 11 if that makes any difference.

Asked by kysonty 3 weeks ago

Answered by TyDraniu 3 weeks ago

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Error with homepage on Firefox 106 (Linux)

I'm using Firefox browser v106 on Linux (Debian distribution on amd64). My settings use "Firefox Home" (Web Search and Shortcuts) as Homepage. When I try to open a new pa… (read more)

I'm using Firefox browser v106 on Linux (Debian distribution on amd64).

My settings use "Firefox Home" (Web Search and Shortcuts) as Homepage. When I try to open a new page or tab, I have an error : "Oops, something went wrong loading this content. Refresh page to try again".

Despite my research, impossible to fix this issue. In Web Developer Tools / Console, I have the log : "TypeError : sectionOrder is undefined", in file resource://activity-stream/data/content/activity-stream.bundle.js

Have you any clue to fix this issue without resetting my Firefox profile ?

Asked by Laurent Cheylus 3 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

Internal Links on Webpage Disabled but work in Troubleshooting Mode

A website I use regularly has internal links that no longer work in regular mode. They used to work and still work in Troubleshooting Mode. These links are imperative to… (read more)

A website I use regularly has internal links that no longer work in regular mode. They used to work and still work in Troubleshooting Mode.

These links are imperative to using the webpage. I'm not sure what changed or why they work in troubleshoot mode, but I need to fix this right away. They also work on other browsers.

Asked by zkraft79 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

Firefox Lags While Typing After Last Update

Long story short, it's in the title. After the most-recent update, Firefox has been hanging whenever I type, and I'm right in the middle of typing a novel. The CPU usage … (read more)

Long story short, it's in the title. After the most-recent update, Firefox has been hanging whenever I type, and I'm right in the middle of typing a novel. The CPU usage spikes, according to the Firefox Task Manager, to 300% or MORE just from typing a few words. Even right now, typing this, the screen is sentences behind where I am in my typing. Took an entire minute for the page to catch up. On a single paragraph.

The hanging/lag does not occur when I navigate between pages, stream videos on Youtube or Netflix, or other things which should be about 100x more resource-intensive than typing a few sentences. And yet, that's all that does it.

There are no problems with lag when using Chrome, Discord, or other internet-based programs for typing. There are some issues with my word processor, Open Office Writer, but only when Firefox is open and running too, even though the two don't interact, to my knowledge.

I have followed every step on this page: https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding This page: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems And this page: https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources beyond upgrading my computer, because it is absolutely ridiculous to consider doing that given the circumstances. It's only Firefox having the problem, after all.

In addition, I have reinstalled my keyboard driver, turned off cursor highlighting (it wasn't on, but I enabled it and disabled it again, just in case), and removed any delay in repeat keys in the keyboard config. No difference.

Honestly, I don't know that there's a community-based solution for this, but I'm willing to be wrong about that. I just want to make certain someone more official than myself is aware of the problem.

Thanks in advance, -Tyr

Asked by Tyr 2 weeks ago

Answered by TyDraniu 2 weeks ago

  • Solved

wellgames.bubblez

On or about Nov 3rd, after restarting Firefox (106.0.5 (64-bit)), I cannot get the "Bubblez" game to load. I am a long time Firefox user, but consider myself a Novice in … (read more)

On or about Nov 3rd, after restarting Firefox (106.0.5 (64-bit)), I cannot get the "Bubblez" game to load. I am a long time Firefox user, but consider myself a Novice in technical terms.

The game is at https://wellgames.com/free_online/bubblez/

Thinking the game server might be down, I tried the Microsoft Edge browser, and the game plays as usual. I have not(to my knowledge) changed any settings or preferences inside Firefox, not added any new addons. I restarted Firefox in SafeMode, and the game still fails to load. It is stuck on the green circle as indicated in the attached screenshot.

Any help will be appreciated.

Asked by jimattn1 2 weeks ago

Answered by jimattn1 2 weeks ago

  • Solved

Video not working for certain sites

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a gener… (read more)

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a generic "The video could not be played", which was odd and annoying, but not the end of the world. I then went over to Twitch and got the "Your browser encountered an error while decoding the video. (Error #3000)". Meanwhile, Youtube works perfectly fine.

I tried clearing cache/cookies, tried on incognito mode in case it was an issue with one of my extensions, all to no avail - when I swapped over to Edge just to check if it was a computer issue versus a Firefox issue, both sites functioned in Edge just fine. Is there anything else I can try troubleshooting in Firefox to see what's causing this short of trying to uninstall/reinstall again?

Asked by lolarayyy 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Firefox freezes the machine when zoomin/zoomout Google Maps...

... Last time I had a freeze, and reboot, i broke Firefox I no longer have menu and FF crashes, see capture. Removing .mozilla does not fix the pb Please help … (read more)

... Last time I had a freeze, and reboot, i broke Firefox I no longer have menu and FF crashes, see capture. Removing .mozilla does not fix the pb

Please help

Asked by Franz 3 weeks ago

Answered by jonzn4SUSE 3 weeks ago

  • Solved

Firefox update

Since I updated to FF91, I'm seeing 11 - 18 FF images in the task manager. What has happened, should I be concerned and do I need to get more memory. I currently have 6… (read more)

Since I updated to FF91, I'm seeing 11 - 18 FF images in the task manager. What has happened, should I be concerned and do I need to get more memory. I currently have 6G running Windows 7?

Asked by dobrphi 4 weeks ago

Answered by cor-el 3 weeks ago

  • Solved

Truncated printer list

Whenever I try to print something in Firefox my printer list only shows the last half of the network address, excluding the critical make and model number of the printers… (read more)

Whenever I try to print something in Firefox my printer list only shows the last half of the network address, excluding the critical make and model number of the printers. Because of this, it's very difficult to determine which printer is which from the list.

Asked by johnpaepke 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

Firefox ARM64 Windows freezes at random

Hello I am using Firefox for ARM64 Windows and noticed that the browser will lock up at random (roughly every half an hour, and usually after trying to navigate to a new … (read more)

Hello

I am using Firefox for ARM64 Windows and noticed that the browser will lock up at random (roughly every half an hour, and usually after trying to navigate to a new page). As the browser doesn't actually crash, just freezes, I have no crash reports to submit.

I am using a Windows Devkit for ARM.

As a developer myself, my instinct tells me this could be an issue with Firefox's JIT for Arm64 platforms but I have no proof.

Asked by comfycallum 3 weeks ago

Answered by TyDraniu 3 weeks ago

  • Solved

Firefox 106.0.3 crashes 5-6 times on launch on Windows 11

Firefox version: v106.0.3 OS: Windows 11 Pro 22H2 build 22623.875 I have 5 different profiles with different number of tabs and add-ons installed. 3 out of 5 crashes, 2 w… (read more)

Firefox version: v106.0.3 OS: Windows 11 Pro 22H2 build 22623.875

I have 5 different profiles with different number of tabs and add-ons installed. 3 out of 5 crashes, 2 works. The problematic profiles crash 5-6 times on launch, regardless whether Firefox was started in "normal" mode or safe mode. I submitted all crash reports I found at about:crashes. Here are the IDs:

  • bp-f61336b8-fa04-40c7-9945-4853a0221031
  • bp-e10e9ad6-f782-481f-9875-b8e1c0221031
  • bp-07069ce4-d44a-4fd1-bc4a-d37c00221031
  • bp-d1bcd620-3644-464f-9a8e-472fc0221031
  • bp-5662b294-a3bf-45de-94a6-98e020221031
  • bp-dd388913-93ce-41ba-a43b-b74c00221031
  • bp-a6dab4aa-bffd-4e4a-8b77-219050221031
  • bp-5ad6b85d-9223-4ee0-8028-d28d90221031
  • bp-6eb9503b-08c6-47d9-86b6-c09f00221031

I see various DLLs related to a program called ExplorerPatcher in the reports. I've been using it for months and I've had no crashes with pre 106.x.x versions.

Asked by Savan Weylyn 3 weeks ago

Answered by cor-el 3 weeks ago

  • Solved

Updating addons failes since version 106.0.2 - addons.update-checker WARN HTTP Request failed for an unknown reason

Hi, since update 106.0.2 I'm not able to update installed addons. It's just telling me that there would be no updates. Checking the console I see "addons.update-checker W… (read more)

Hi, since update 106.0.2 I'm not able to update installed addons. It's just telling me that there would be no updates. Checking the console I see "addons.update-checker WARN HTTP Request failed for an unknown reason". I also tried it in troubleshoot mode. It's the same error. Does anyone have an idea?

Asked by Thatje 3 weeks ago

Answered by Thatje 3 weeks ago

  • Solved

PDF launch from Download Library

Hi, When using the right click menu on a PDF item in the Download Library (Ctrl+J) option Open In XYZ PDF viewer opens the pdf in chrome!!! option [selecting] Always Open… (read more)

Hi,

When using the right click menu on a PDF item in the Download Library (Ctrl+J) option Open In XYZ PDF viewer opens the pdf in chrome!!! option [selecting] Always Open In XYZ PDF viewer opens the file in chrome!!! option [deselecting] Always Open In XYZ PDF viewer opens the file in FF!!!

Double clicking on a PDF item in the Download Library (Ctrl+J) also opens the file in chrome!!!

This is totally wrong, please fix it asap. Thx

Asked by spdgnzls 1 month ago

Answered by spdgnzls 1 month ago

  • Solved

After the recent Windows update 22H2, Firefox started randomly freezing for 30-60 seconds

I've tried refreshing and using it with zero addons. At the moment it seems to be freezing after I copy things from a textarea. It started freezing just after the Windo… (read more)

I've tried refreshing and using it with zero addons. At the moment it seems to be freezing after I copy things from a textarea. It started freezing just after the Windows update... core isolation is OFF (laptop doesn't support it)... Firefox is at the latest version too.

Asked by noxtras 4 weeks ago

Answered by AliceWyman 4 weeks ago

  • Solved

Helvetica font not displaying properly with greek language, in various applications, including Firefox and Thunderbird

Hi everyone! I come back for a problem that I faced some months ago and I think is getting worse, meaning that it looks like it is affecting more applications. I fir… (read more)

Hi everyone!

  I come back for a problem that I faced some months ago and I think is getting worse, meaning that it looks like it is affecting more applications. 
  I first noticed that there are some greek websites, that are loading pop-up cookies settings with corrupted greek characters. The rest of the site displays greek properly. When I open the Inspector and check the font, it is Helvetica family font that is not appearing correctly (image 1). This is the case when in Settings->General->Fonts->Advanced, the "Allow pages to choose their own fonts, instead of your selections above" checkbox is selected-ticked. When the checkbox is de-selected/unticked, the same pop-up cookies settings is displaying properly (image 2). The problem remains using Chrome, but Firefox is my main browser. 
  The same issue exists with Thunderbird as well, where again in Settings->General->Fonts->Advanced, the checkbox "Allow messages to use other fonts" changes the way emails appear in greek language (images 3 and 4). 
  I have also noticed that with Discord application, there is a similar issue (image 5). Some greek characters are not displaying properly. I uninstalled and reinstalled Discord (in greek), but the problem remains the same. When installing english version of Discord, it is ok. 
 The problem also seems to be with greek language versions of websites, like facebook homepage in english and in greek language (images 6 and 7). 
 I have tried to search for similar problems and suggested solutions on the internet, but there is no permanent solution so far for my PC. I have followed https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fi... solution, running Firefox in Troubleshoot mode, which resolves the problem temporarily, but not permanently. According to the above solution, "the likely cause is an extension, theme or hardware acceleration", but when I follow every step to determine which one of these (extension, theme or hardware acceleration) is the problem, all of these prove to work properly (supposing I'm following steps correctly). 
 I'm not sure if this is a Mozilla or a Windows issue. Therefore, any suggestions for a permanent solution would be much appreciated.

Asked by iliastolos 1 month ago

Answered by iliastolos 4 weeks ago

  • Solved

Firefox 106 Menu Bar File/View drop-down menus

Hello. Since upgrading to version 106, I believe, I see annoying indentation in File and View drop-down menus. Is this a known problem or am I the only one with this prob… (read more)

Hello.

Since upgrading to version 106, I believe, I see annoying indentation in File and View drop-down menus. Is this a known problem or am I the only one with this problem? If there's a solution using userChrome please instruct me.

Thank you.

Firefox 106.0.2 Windows 10 19045.2193

Asked by qp 1 month ago

Answered by cor-el 1 month ago