Showing questions tagged: Show all questions
  • Archived

can't connect to websites. I keep getting "secure connection failed" Error code: PR_END_OF_FILE_ERROR.

I can't load any websites this morning. I keep getting the 'secure connection failed" error. I can't even get into gmail. I notice there was an update to firefox yeste… (read more)

I can't load any websites this morning. I keep getting the 'secure connection failed" error. I can't even get into gmail. I notice there was an update to firefox yesterday. I even uninstalled and then reinstalled firefox, but I still get the error. How can I get my firefox to work again. It was working fine yesterday before the automatic update.

Asked by Robin's Phone 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Adobe Express (Beta) version won't run on Firefox browser

First of all, let me just say that I love Firefox and refuse to use any other browsers In my profession, I need to use Adobe products - somehow, the new Adobe Express (b… (read more)

First of all, let me just say that I love Firefox and refuse to use any other browsers

In my profession, I need to use Adobe products - somehow, the new Adobe Express (beta) will not run on Firefox browser, it run with no problems on Microsoft Edge and Chrome.

Do you have any idea what might have cause this issue? I understand that Adobe Express (beta) will go live soon, and it will be terrible that I couldn't continue on Firefox browser, I wonder if you can have Firefox developers take a look and maybe figure out with Adobe?

Thanks for listening and hope that you'll find a solution

Asked by davi 11 months ago

Last reply by PeterBBlaikie 10 months ago

  • Archived

Lost tabs

I opened up my browser and all my active tabs which I have had for months are gone. I tried to go to recently closed tabs in history and it doesn't allow me to open. All … (read more)

I opened up my browser and all my active tabs which I have had for months are gone. I tried to go to recently closed tabs in history and it doesn't allow me to open. All are not available. Help!!

Asked by ariosduke19 11 months ago

Last reply by leemjcee 8 months ago

  • Archived

Cannot read or change data on this site firefox

hi it seens what ever adons i try it seems not working properly. i get error as in screenshot i tried reinstall firefox, may be my account issue on firefox as same issue… (read more)

hi

it seens what ever adons i try it seems not working properly. i get error as in screenshot i tried reinstall firefox, may be my account issue on firefox as same issue on all my 2-3 machines

Asked by Shahid Anwar 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Google won't let me log in to my Google account when using Firefox.

I'm running Mac OS 12.6.6 and Firefox 114.0.1. When I try to log into my Google account, I get the message, "This browser or app may not be secure." I'm running the curre… (read more)

I'm running Mac OS 12.6.6 and Firefox 114.0.1. When I try to log into my Google account, I get the message, "This browser or app may not be secure." I'm running the current version. Javascript is enabled. I've cleared my caches and data. I can log in to Google on other browsers, such as Safari. • This happened after I set up my browser to use Bing Chat, which required that I clear my cache and data.

Asked by robert.rubin 11 months ago

Last reply by sedstrom79 9 months ago

  • Archived

Output device

I got new headphones recently, and they are working on literally everything but firefox, I have looked on my windows settings, made sure he settings were correct, looked … (read more)

I got new headphones recently, and they are working on literally everything but firefox, I have looked on my windows settings, made sure he settings were correct, looked through the firefox settings, nothing. Does anyone know how to change the output device specifically for firefox?

Asked by sonicrootroot 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Why can't I use right-click to open in new tab on youtube videos?

I don't understand what happened in the last 10 minutes where both my pc and my laptop can no longer open youtube videos in a new tab by right-clicking. I haven't made an… (read more)

I don't understand what happened in the last 10 minutes where both my pc and my laptop can no longer open youtube videos in a new tab by right-clicking. I haven't made any changes, I haven't downloaded anything or installed anything new. The last firefox update for both machines happened yesterday between 1 and 2 in the afternoon. 18 hours after an update, I just lose a basic feature? I'm able to right-click and open youtube vids in edge. So it has to be a firefox thing... Any ideas or suggestions?

I've attached a pic to show you my right-click menu. I've never seen this menu before.

Asked by darthno2 11 months ago

Last reply by cor-el 11 months ago

  • Archived

HOW TO RESTORE OLD FIREFOX HISTORY

somehow i found old firefox history and files and when i tried re-add a profile history got ERASED!!!!!!!! is there a way to get history back?????? (files are from 2017) … (read more)

somehow i found old firefox history and files and when i tried re-add a profile history got ERASED!!!!!!!! is there a way to get history back?????? (files are from 2017)

Asked by kostarudnevlife 11 months ago

Last reply by cor-el 11 months ago

  • Archived

How fix/prevent/remove BLACK section of MAC screen on each CNN Firefox page? Only on CNN website.

I have a large (1/3 of screen) black section at the top of each of my Firefox screens for CNN which will move upwards if I scroll but never goes away. Only comes on CNN … (read more)

I have a large (1/3 of screen) black section at the top of each of my Firefox screens for CNN which will move upwards if I scroll but never goes away. Only comes on CNN page. Don't know how to remove it? See image attached below. Very grateful for help in removing this black section of screen. It may be some sort of advertising section?

Asked by jsrobbins 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

search

when i search something in the search bar up by the address bar it is suppose to be using google thats how i got it setup but lately its been searching under yahoo why pl… (read more)

when i search something in the search bar up by the address bar it is suppose to be using google thats how i got it setup but lately its been searching under yahoo why please help

Asked by tanner601 11 months ago

Last reply by cor-el 11 months ago

  • Archived

all saved passwords and log in details missing after update to version 114.0.1

after Firefox updated all saved passwords and log ins are missing. I have checked and I only have one profile available. At a loss as to what to do to fix the problem. He… (read more)

after Firefox updated all saved passwords and log ins are missing. I have checked and I only have one profile available. At a loss as to what to do to fix the problem. Help would be very gratefully received.

Patrick

Asked by office458 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Password manager truncates the site address to an unusable address

I try to enter a new site & password with a long address. Manager truncates it to a simple dot com which brings up a "403 - Forbidden: Access is denied." error messa… (read more)

I try to enter a new site & password with a long address. Manager truncates it to a simple dot com which brings up a "403 - Forbidden: Access is denied." error message. I have a bookmark that takes me to the correct login page, but Manager doesn't recognize it and won't suggest a login for it. For example: this page url is "https://support.mozilla.org/en-US/questions/new/desktop/form" PassManager would truncate this to "https://support.mozilla.org" If I try to submit a new password, in the manager, it tells me there is already a site EVEN IF I HAVE DELETED THAT FAULTY SITE. This is a real problem and it happens on more than one site which makes the manager a limited feature. Unfortunately that makes my preference in using a Mozilla product (rather than Roboform etc) a distinct liability. Please give this some thought, thank you.

I would also like to see the manager remember the answers to secondary security questions on some websites login pages, if that were possible.

Asked by GomerF 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Malware Virus - How is best way to detect - bricks and motar company or on-line products

I had a financial transaction on an business account that I did not enter. The tech services people told me it came from from my PC. They are a big company as opposed t… (read more)

I had a financial transaction on an business account that I did not enter. The tech services people told me it came from from my PC. They are a big company as opposed to a small 'mom + pop' operation. They suggested I take PC in to a Big Box store to get PC scanned and remove any virus/malware found. Contacting the big-box store they said they could scan my PC remotely to look for virus/malware.

So, my question is: Should I take pc to local computer experts/big box store or purchase virus software to use myself?

I do have several free virus protection programs on my windows PC.

Asked by alrprairie 11 months ago

Last reply by Terry 11 months ago