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Firefox crashes

Since upgrading windows N with the windows media pack, Firefox immediately crashes on opening various different websites - mostly video ones (Netflix, any youtube.com/wat… (read more)

Since upgrading windows N with the windows media pack, Firefox immediately crashes on opening various different websites - mostly video ones (Netflix, any youtube.com/watch...) but also mozilla support. Prior to installing the media pack, youtube videos would play but Netflix would not (but no crashes).

Problem persists in safe mode, with DRM content allowed and not, and with hardware acceleration disabled. Flaser player and video drivers are installed and up to date; Microsoft Silverlight is also installed.

Most recent crash report IDs are:

bp-0a7d8acd-1afe-4eba-bb2d-5dfaf0190224 24/02/2019, 10:14 bp-bf9351db-1243-4ea8-bfcb-8ec560190224 24/02/2019, 10:14 bp-fef6d1c3-cd7e-4935-820e-bda130190224 24/02/2019, 10:14 bp-e52d8e6f-4c27-4ccb-af94-cf4000190224 24/02/2019, 10:14 bp-dd8c5c8f-f180-4afb-80f9-44ac90190224 24/02/2019, 10:14 bp-8eca40c2-3e2d-448f-8ead-36a990190224 24/02/2019, 10:14 bp-459e11ce-d3cb-4d85-807f-804910190224 24/02/2019, 10:14 bp-8551690f-9593-4d56-ba6f-ff5770190224 24/02/2019, 10:14 bp-0f7d679c-c0de-433d-bd7f-dd8ca0190224 24/02/2019, 10:14

Asked by njhartley 1 year ago

Answered by philipp 1 year ago

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My tabs are crashing (Gah. Your tab just crashed.) Windows 10N

I was getting errors while playing youtube videos : "Your browser does not currently recognize any of the video formats available" I tried disabling addons and a bunch of… (read more)

I was getting errors while playing youtube videos : "Your browser does not currently recognize any of the video formats available"

I tried disabling addons and a bunch of other things that I saw googling through the error. I eventually uninstalled and reinstalled firefox to see if a clean installation would work. It didn't. I saw next someone mention that it might be a windows media issue and since I have Windows 10N I've had to download the Windows 10 Media Feature Pack before for something. I tried to download and reinstall that. Since then, it's gotten worse. My tabs how completely crash if there's any video on the tabs. They also possibly crash for other reasons, but I'm not sure (when I go to pages where I don't think there's any video, but who knows.

Crash report: https://crash-stats.mozilla.com/report/index/455b90e2-a0ed-4182-859b-78d610190217

It seems like there's something wrong with msvp9dec.dll, which seems to be a Windows file. I'm not quite sure what it is or what to re-install to fix it.

Any help would be greatly appreciated. Thanks!

Asked by leojreimroc 1 year ago

Answered by philipp 1 year ago