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Downloading issues from credit card sites

I have Windows 11 on my Desktop PC and an up to date version of Firefox. On two separate occasions I attempted to download past statements from two different credit card… (read more)

I have Windows 11 on my Desktop PC and an up to date version of Firefox.

On two separate occasions I attempted to download past statements from two different credit card websites. Both times the requested statement failed to download, or even proceed to the next screen.

I called Customer Service for one of the Credit Cards and was told to try Google Chrome. I was forced to use Google Chrome to successfully download and view the requested statements.

I have been able to download and view the same information from the same websites in the recent past.

Could something have been changed in the Settings or what?

Asked by anton52 1 month ago

Last reply by Richard Krone 1 month ago

Browser has excessive programs running in the background

When I open one tab on Firefox, my task manager shows multiple programs running along side it. I know some extra processes are needed but this seems like an unusual amoun… (read more)

When I open one tab on Firefox, my task manager shows multiple programs running along side it. I know some extra processes are needed but this seems like an unusual amount. I have included a screenshot of the tasks that appear. When I try to delete these, they reappear. I have tried various online solutions such as uninstalling and reinstalling, and checking various settings. It is affecting my computer's performance and I am not sure how to solve this. Thank you!

Asked by mrbupp 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

unable to log in using a browser exstention

My gyazo extension stopped working .. i can not access my gyazo acc with firefox . i been using gyazo with firefox for years.. I was able to log in using chrome. But i li… (read more)

My gyazo extension stopped working .. i can not access my gyazo acc with firefox . i been using gyazo with firefox for years.. I was able to log in using chrome. But i like firefox. i have contacted gyazo support and ran threw all the listed trouble shooting steps. This just started in the past few days. Idk if there was a update or windows update or what . i tried everything . Anything you can add would be great.

This is the page i get when i try to log in. "Checking your browser before accessing gyazo.com ... Click here if you are not automatically redirected after 5 seconds." then nothing happens.

Asked by Diawa 1 month ago

Last reply by jonzn4SUSE 1 month ago

After my laptop wakes from sleep, Firefox stops suggesting URL completion and stops opening about:config

Reloading existing tabs or entering full URLs works. Toggling "Work Offline" on and off does not fix the problem and the only workaround is restarting Firefox. This is t… (read more)

Reloading existing tabs or entering full URLs works. Toggling "Work Offline" on and off does not fix the problem and the only workaround is restarting Firefox.

This is triggered by laptop doing sleep/wake transitions so I strongly suspect this is related to Firefox online/offline detection.

Asked by federico.ceratto 1 month ago

Last reply by jonzn4SUSE 1 month ago

firefox browser corrupted my computer files.

When i go into file explorer on computer running windows 11 all files were opening in firefox. Even files i scanned into my computer from my printer. I tried to change de… (read more)

When i go into file explorer on computer running windows 11 all files were opening in firefox. Even files i scanned into my computer from my printer. I tried to change default to notepad. When i did, all files including images changed to unreadable computer script. Any fix?

Asked by ragnailer50 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Search bar

The last update did something to my search bar. I still have it, but when I click on it, it moves to the upper left corner, prevents me from seeing my tabs, bookmarks etc… (read more)

The last update did something to my search bar. I still have it, but when I click on it, it moves to the upper left corner, prevents me from seeing my tabs, bookmarks etc. How can I disable this annoying change? If someone has the answer, I would greatly appreciate it.

Asked by greenlight1 2 months ago

Last reply by TyDraniu 2 months ago

Metamask extension loading issue

Metamask extension is not properly loading- opening the extension that should lead to the PW/login screen only shows a loading/spinning wheel with the MM-Fox logo. Any i… (read more)

Metamask extension is not properly loading- opening the extension that should lead to the PW/login screen only shows a loading/spinning wheel with the MM-Fox logo. Any idea why this might be happening and any solutions would be immensely appreciated. Using the latest version. have tried toggling ext on/off, and other simple troubleshoot. For context. there is not the same issue on other browsers, even on Firefox on other PC. Could this be related to a PC component? Have experienced frequent tab crashes lately after upgrading my CPU- garbage 14th gen intel that's crashed a few times. what PC settings could be playing a role? BIOS settings default- no overclock or other mod. I have (2) firefox's on my pc- one downloaded from Mozilla, and the other from MSFT app store. MSFT app has no issues and functions fine. Appreciate any help. Happy New Year

Asked by tdelta69 1 month ago

Last reply by notcancername 1 month ago

No video support and MIME type found

After the recent bunch of windows updates i started noticing youtube loading much slower and other websites acting strange. Just now i tried to look at a link https://ste… (read more)

After the recent bunch of windows updates i started noticing youtube loading much slower and other websites acting strange. Just now i tried to look at a link https://steamusercontent-a.akamaihd.net/ugc/47948470127416586/912CDEE3AD8B94CF3122B7338E89E24C9B6EC29D/

I get "No video support and MIME type found". I have uninstall/reinstalled, checked codex, disabled addons and downloaded Microsoft windows media pack, then restarted the computer.

Nothing seems to work. But i had to reinstall Firefox again because all my tabs would crash after the last reinstall.

Asked by Griswald 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

cast to tv icon

While browsing youtube,i no longer find cast to tv icon in Firefox browser.Can you help me please,as after stroke my eye-sight is diminished.I was able to do it before,as… (read more)

While browsing youtube,i no longer find cast to tv icon in Firefox browser.Can you help me please,as after stroke my eye-sight is diminished.I was able to do it before,as i switched over Linux Mint 22 wilma,i am unable to find this cast icon.Thanks.

Asked by Suresh Balaraman 1 month ago

Last reply by phone 3 weeks ago

adblocker

Our friends at Google who own youtube keeping telling me I am using an adblocker, I turned off the badgher plus reverted to standard settings and they are still telling m… (read more)

Our friends at Google who own youtube keeping telling me I am using an adblocker, I turned off the badgher plus reverted to standard settings and they are still telling me I am using an adblocker. But I will not go back to google as my browser.

Asked by jcunningham504 2 months ago

Last reply by markwarner22 2 months ago

Error: a network protocol violation that cannot be repaired

Hi everyone. This could be related to the corrupted file I had that was solved here: https://support.mozilla.org/en-US/questions/1492585 I mean something else could hav… (read more)

Hi everyone.

This could be related to the corrupted file I had that was solved here: https://support.mozilla.org/en-US/questions/1492585

I mean something else could have been corrupted. I've been getting the following error on a website:

> "The site at [url] has experienced a network protocol violation that cannot be repaired. > > "The page you are trying to view cannot be shown because an error in the data transmission was detected."

I thought it was a website issue. But it worked fine in Edge.

I tried the Ctrl+F5 but nothing changed (also tested the website in private browsing in both FF and Edge; still works fine in Edge).

Thanks!

Edit: I launched the factory settings profile from about:profiles (last used years ago when I moved my main profile from an older PC) as a test and the issue persists.

Asked by Joey 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

I can no longer sign in to my email. HELP!

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I … (read more)

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

Asked by onekooch 1 week ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Nordpass Extension on FF

I'm trying to add the "current" (5.23.13 Oct '24) Nordpass extension to a computer (where I had successfully added it just a week ago, under another account)... but when … (read more)

I'm trying to add the "current" (5.23.13 Oct '24) Nordpass extension to a computer (where I had successfully added it just a week ago, under another account)... but when I searched extensions yesterday, only the older/Legacy version of Nordpass (4.33.10 Nov '22) is shown in the results. Searched from a couple other computers that I manage, all only show the Old/Legacy Nordpass extension.

Asked by Schmenge53 1 month ago

Last reply by zrqmlao 3 weeks ago