Firefox Community Forum

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this removes an AI chatbot, even better.

Some recent update has changed the way extensions function in Firefox. I used to be able to pin my extensions on the toolbar between the account icon and the extension icon on the toolbar. This is REQUIRED for certain extensions to function properly. One example is uBlock; when visiting a site it actively updates the icon letting you know its working and blocking unwanted items. Same with Facebook Container. Password managers such as 1Password also have stopped working for me unless they are pinned to the toolbar. You use to be able to click the extension icon and then see the list of extensions in a window. Now when you click the extension icon it opens to the Recommendations tab of Add-on Manager. You then navigate to extensions and see you enabled extensions but there is no option to pin, only manage/remove/report. I was able to fix this behavior once by completely uninstalling Firefox and then removing the left over folders on the C: drive. Once I reinstalled and went through the initial process of adding the extension, it also asked me if I wanted to pin to the toolbar. To which I said yes and got things working again. After clearing my browser history and cookies, then turning that feature off, it also blew away my pinned extensions. Even after removing the extension and re-adding, I do not get the prompt to pin like I mentioned above. So its seems I may have to go back and uninstall/delete folders/reinstall to get this working again. I see several similar posts so this appears to be either a bug or a very poor design choice on the part of Mozilla.

How do I fix this? I'm not able to use any of my extensions now and really don't want to have to randomly uninstall/reinstall every time this issue happens.

There are many Recommended extensions that are doing so very shady things (collecting user data that shouldn't be necessary for the task the extension is doing, storing user data, sharing data with less then trustworthy 3rd parties, using bullying tactics to get people to subscribe and so on). Many of these extensions change their privacy policies or their monetization practices after you've given them a Recommended badge and you then blissfully continue to suggest the extension after these changes.

I downloaded an extension and can't do anything with it. There is no way for me to open it, all I can do is open up my extensions to see it then change permissions or delete it. It won't appear on my toolbar with other extensions. I've seen others ask this question and the solutions dont apply to me. People are being told to either right click and click pin to toolbar or to click the gear icon next to the extension and then pin to toolbar as well. I have no gear icon next to extensions and right clicking an extension treats it like a link. There is a gear at the top that when I click it I can click "manage extension shortcuts" only for it to then pretend none of my extensions have shortcuts even though 2 of them are right there in my toolbar. The 3rd 1 mozilla seem to not want me to have on my toolbar.

Добрый день! Я много лет использую firefox для работы, я работаю в банке, и недавно нам дали расширение для мессенджера где ми общаемся с клиентами и можем добавлять документы легче и другие функции. У меня возникла проблема, так как я не могу его установить никак. Я питалась установить его по инструкциям с сайта, но безуспешно. Расширение фактически самостоятельно написано нашими разработчиками и инструкция по установке только на Chrome, и вігдядит она примерно так: скачиваете себе архив, извлекаете файлы пишете chrome://extensions включаете режим разработчика и загружаете туда файлы что были извлечены из архива.

Прошу детальную инструкцию как я могу это сделать для firefox.

I'm having trouble getting my extensions to show up in the toolbar. Every help article has you start with the puzzle piece icon for extensions, but this is missing from my toolbar. I've tried right clicking to 'customize toolbar' and I am able to drag a extensions icon around, but it's grayed out and doesn't appear when I apply the new settings. This is making my browser virtually unusable since I can't access my password manager, etc.

In short, the extensions icon is missing from my toolbar and no menu options I've found will restore it. Please help!

Hi ..

I have installed 'Stop Auto Reload' extension on my browser, (..aimed at stopping Meta/Facebook from automatically reloading my page whenever they feel like it, or because I opened a link from a post.)

As directed, I have listed that site in the two relevant boxes, in the 'Options' tab to show that anything with 'facebook' in the URL should NOT auto-refresh..

But down the 'Options' page a bit further, is another box that says:

'..Don't stop a tab from auto reloading if it has a URL that starts with one of the following URLs:'

.. & it lists: 'https://www.facebook.com/checkpoint/?next'

Now.. I did NOT insert that... And the app will NOT let me remove it.! I can press shift to get another line or go back, but I cannot highlight & delete or backspace-remove that entry. Its like the extension has been tampered with..??

So Meta is still interfering with my browser when I'm on there, & stalls & reloads whenever it wants to..!!

Any advice gratefully received.. Thank you..

I did a new Windows 10 install yesterday. I then added my favourite apps.

When I got Firefox installed, adjusted the settings and added my extensions (most of which I've used for years), I found a glitch.

The icons for AdBlocker Ultimate and LastPass do not show up in the Customize Toolbar menu. I keep both of these on my toolbar in the past.

I've tried restarting Firefox several times and, finally, tried running it in Troubleshoot Mode. The last, it seems, doesn't allow the use of extension.

So ... please help!

Current response is as follows:-

Oops! We can’t find that page

If you’ve followed a link from another site for an extension or theme, that item is no longer available. This could be because:

   The developer removed it. Developers commonly do this because they no longer support the extension or theme, or have replaced it.
   Mozilla removed it. This can happen when issues are found during the review of the extension or theme, or the extension or theme has been abusing the terms and conditions for addons.mozilla.org. The developer has the opportunity to resolve the issues and make the add-on available again.

Try visiting the page later, as the theme or extension may become available again. Alternatively, you may be able to find what you’re looking for in one of the available extensions or themes, or by asking for help on our community forums.

Dear Firefox Support Team,

I am writing to report a problem I'm facing while trying to install the "sconnect" extension on my Firefox browser. This extension is required for accessing national digital certification services in Oman.

I am attempting to add the extension from the official portal: idp.pki.ita.gov.om. When I try to initiate the installation from this page, it fails to add to the browser. I have already ensured that my browser is up to date.

This extension is essential for me to access important government and educational services, including those from the Ministry of Education (moe.gov.om).

Could you please provide assistance or guide me on how to resolve this issue and successfully install the "sconnect" extension?

Thank you for your time and support.

I'm unable to install a dictionary from the official FF add-on store. I click on "Install" and this button sort of "activates", turning grey, but remains stuck forever. It's not an add-on, it's a language extension. I read the troubleshooting article. I did NOT clean the extension folder together with sqlite, ini and JSON as suggested, as I'm not sure it relates to my problem.

FF 142, macOS. Installing dictionaries worked in 141, 140 and earlier.

I follow the instructions to pin an extension, but when I click on the jigsaw icon, I'm taken to the add-on manager page with the ability to review recommendations and manage the extensions and themes. There is no option to pin any extension. I saw this issue on an expired post to Mozilla but the answer was incorrect.

Any ideas? I can't access my password manager extension even though it's there....

how do i remove this container garbage that just showed up on my computer did not ask for it ,do not want it, cant stand this garbage ! i never want to see it on my computer anywhere ever again , how do i remove this garbage and ,no i dont want it hidden ! i want it gone never to show its face on my computer ever again !!!!!!! so if someone would kindly tell me how to remove this garbage it would really make my day !

thank you ric

I've been using LastPass with Firefox for a few years. All of the sudden when I try to open LastPass all I get is a pop up that says "Set Permissions". If I use Microsoft Edge the LastPass works fine. How do I eliminate the Set Permissions pop up?

Hello Mozilla Support Team,

I recently noticed a file named Newtab@mozilla.org.xpi on my system and wanted to confirm its purpose. My Firefox browser is working normally, and I have not observed any suspicious behavior, but I want to make sure this file is legitimate and part of Firefox’s features.

Could you please clarify if this file is a standard component of Firefox, especially related to the new tab page functionality?

Thank you for your help!

Best regards.

I want to change the name of my Firefox extension from "eBird reviewer utilities" to "eBird reviewer assistant". I thought that it would be sufficient simply to change the name in the manifest:

 "name": "eBird reviewer utilities",
 "version": "1.3.46",

to

 "name": "eBird reviewer assistant",
 "version": "1.3.47",

(This was sufficient for Chrome.)

Firefox on my Windows 11 laptop processed this exactly as I expected, picking up the new version and new name. However, Firefox on my Windows 11 desktop does not recognize that there is an update, it only says no updates available. Likewise, Firefox on my Android phone has not picked up the update.

I noticed that the name on the product page was still the old one, so I tried renaming it there, and bumping to version to 1.3.47.1. On the Developer Hub, the extension is correctly listed with the new name and version (see attached screenshot)

However, my desktop running at 1.3.46 still says "No updates found". (See second attached screenshot)

So my first question is, is the confusion related to the attempted name change? And secondly, regardless of the reason, how do get the update recognized?