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Trojan script detected in Firefox folder

Hello, Microsoft Defender did a scan tonight and apparently detected a trojan script, located in the folders for Firefox extensions for both profiles I use on my computer… (read more)

Hello, Microsoft Defender did a scan tonight and apparently detected a trojan script, located in the folders for Firefox extensions for both profiles I use on my computer

Trojan description: Trojan:Script/Wacatac.B!ml

Files: C:\Users\[user]\AppData\Roaming\Mozilla\Firefox\Profiles\[default profile]\extensions\langpack-fr@firefox.mozilla.org.xpi C:\Users\[user]\AppData\Roaming\Mozilla\Firefox\Profiles\[second profile]\extensions\langpack-fr@firefox.mozilla.org.xpi

This scan happened at 9pm, and a previous scan at 6pm didn't show anything. When it detected the script, MS Defender contained it and apparently deleted it when it asked me to restart the computer, I then did a full offline scan and nothing else showed up, same with a full scan with the free version of Malwarebytes. I didn't do anything unusual between 6pm and 9pm, so I'd like to know if there's a way to determine whether that script was an actual threat (instead of a false alarm)? If so, any way to know how long it has been on my computer? Any further risks to take into consideration? Other steps to follow? Thanks for the help

Asked by kiw17 1 year ago

Answered by James 1 year ago

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I am unable to log-in to the "Wheel of Fortune", How can I fix this

When I open "Wheel of Fortune" and click on "Log-in", nothing happens. I am unable to log-in. Using another browser, I have no problem. Anyone with a suggestion or solut… (read more)

When I open "Wheel of Fortune" and click on "Log-in", nothing happens. I am unable to log-in. Using another browser, I have no problem.

Anyone with a suggestion or solution for me?

Asked by dave.wagner08 12 months ago

Answered by cor-el 12 months ago

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Auto-fill for other countries

Hi there! I am a long time Chrome user and decided to try Mozilla Firefox. I loved it and after a bit of tweaking, I run into a problem I can't deal with myself. In Chro… (read more)

Hi there! I am a long time Chrome user and decided to try Mozilla Firefox. I loved it and after a bit of tweaking, I run into a problem I can't deal with myself. In Chrome I loved auto fill options every time I needed the option for my home address, email address or credit card. In Firefox I just can't do it. The option is only available for Canada or SUA. Is there any way I can make it work? Of course, I looked for some add-ons and actually found several, but given the fact that auto-fill in my case deals with personal and sensitive data, I need a safer method. Is there any? Thank you!

Asked by DF 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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HTTPS-Only Mode seems to be permanently selected

Firefox was working well on HTTP websites until a few days ago, but now HTTPS-Only Mode seems to be permanent. Despite changing settings to 'Don’t enable HTTPS-Only Mode'… (read more)

Firefox was working well on HTTP websites until a few days ago, but now HTTPS-Only Mode seems to be permanent. Despite changing settings to 'Don’t enable HTTPS-Only Mode', when HTTP sites are selected I get the same message as for 'HTTPS-Only Mode'. Also, if I select 'Enable HTTPS-Only Mode in all windows' and add exceptions, I get the same result.

Asked by baritone2 1 year ago

Answered by MarkRH 1 year ago

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problem pdf print in new update

Hi Firefox We work in a government institution and we use Firefox because it is a unique, fast and safe program. We thank you for your efforts to develop the browser But … (read more)

Hi Firefox We work in a government institution and we use Firefox because it is a unique, fast and safe program. We thank you for your efforts to develop the browser But we encountered a problem with the new update while printing the PDF files. It was showing us the option to print in portrait or landscape format, and when you updated version 14, this option no longer appeared. Where we deleted the new program, installed the older version, and stopped the update We trust you to solve the problem in the next update, and we ask you to give the matter importance

Asked by yehya.pla 12 months ago

Answered by jscher2000 - Support Volunteer 12 months ago

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How to remove "Search Bookmarks" in version 114

What is the code to remove that new menu Search Bookmarks in new firefox 114? I already remove all the previous "bookmark all kind of type menu" in userchrome.css … (read more)

What is the code to remove that new menu Search Bookmarks in new firefox 114?

I already remove all the previous "bookmark all kind of type menu" in userchrome.css

Asked by JS 1 year ago

Answered by cor-el 1 year ago

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Cannot add extensions to address bar area.

Hello! For some reason I can't add separate icons for extension quick menus to the address bar area and am only able to add the extensions "master" button which shows a l… (read more)

Hello! For some reason I can't add separate icons for extension quick menus to the address bar area and am only able to add the extensions "master" button which shows a list of extensions without going to the settings page. I've tried to go to customize toolbar to add the extension icons to the bar but none of them show up, and I know for a fact that the extensions have icons, I've added them to the bar on other computers.

Asked by Wafflasy 12 months ago

Answered by cor-el 12 months ago

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subtitles out of sync in streaming services

Hello, I am finding that Firefox display incorrectly and out of sync the subtitles in streaming services like Hulu or Amazon Video. Subtitles dialogs appear around ten se… (read more)

Hello, I am finding that Firefox display incorrectly and out of sync the subtitles in streaming services like Hulu or Amazon Video. Subtitles dialogs appear around ten seconds before the actual audio plays that dialog. It doesn't occur when I am using Chrome.

Thanks.

Asked by dmbaber 1 year ago

Answered by dmbaber 12 months ago

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Text glitching only in Firefox

I've been having a weird issue with my text glitching only in my Firefox browser. Initially I thought it might be my monitor but then I realized the issue only presents i… (read more)

I've been having a weird issue with my text glitching only in my Firefox browser. Initially I thought it might be my monitor but then I realized the issue only presents itself in my Firefox browser. Literally no other program is affected.

I've done a reset, I've uninstalled and done a clean install, I've deleted all Firefox files and re-downloaded the browser. The issue immediately pops up again.

Asked by janna.g.landry 12 months ago

Answered by janna.g.landry 11 months ago

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Firefox crashes after Pasting text or Paste and go.

Firefox crashes whenever I paste something in search bar. Even if its one word only. It has been like 3 months now and no help. It even crashes in troubleshooting mode. I… (read more)

Firefox crashes whenever I paste something in search bar. Even if its one word only. It has been like 3 months now and no help. It even crashes in troubleshooting mode. I have reinstalled and refreshed, but it helped only for a day.

Thanks in advance.

Asked by Amandeep Singh 1 year ago

Answered by Amandeep Singh 12 months ago

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Firefox not opening the Roblox link properly

So I have the latest version of macOS Ventura, the latest version of Firefox, and the latest version of Roblox. Whenever I try to open a Roblox game from their website (y… (read more)

So I have the latest version of macOS Ventura, the latest version of Firefox, and the latest version of Roblox. Whenever I try to open a Roblox game from their website (yes, I know. Roblox now has the desktop app so you don't need the website to open a game), it opens the app, but not the link, which means it doesn't open the game :( Does anybody know how to get Firefox to open the link and not just the app? (Btw no hate on firefox)

Asked by thisiscoolio 12 months ago

Last reply by Greymagic27 12 months ago

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Youtube most of the time has terrible connection speed

Lately for the last 3ish days my YouTube connection speed on Firefox and only Firefox has been terribly slow. So slow that it can't even watch normal HD content. But not … (read more)

Lately for the last 3ish days my YouTube connection speed on Firefox and only Firefox has been terribly slow. So slow that it can't even watch normal HD content. But not always, sometimes it does work at normal internet speeds which is so weird. I have around 500 Mbps download speed internet so I know it's not the issue. The picture with the slow download speed is on Firefox and the fast/normal download speed is on Chrome. Sometimes in a private window Firefox runs at normal speed but not always, I don't think it's an extension issue.

Asked by Firefox696969 1 year ago

Answered by cor-el 1 year ago

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restore bookmarks/profile

My computer 'guru' reinstalled Win10 in order to correct a serious problem. ALL of my programs were gone and I was left with a raw Win10. 6/12/2023 was last date prior to… (read more)

My computer 'guru' reinstalled Win10 in order to correct a serious problem. ALL of my programs were gone and I was left with a raw Win10. 6/12/2023 was last date prior to the disaster. I reinstalled Firefox. Using the "firefox.exe -p" I can only find the default profile. I DO HAVE a full backup done using the Win7 Backup and Restore feature. How do I resurrect my most recent profile? I will need to find the files(s) manually from the b/u. When I did a Full Restore the bookmarks didn't appear. Where and what files am I looking for? The attached screen shots from the b/u may be of help. [removed email from public forum]

Asked by newspr0 12 months ago

Last reply by cor-el 12 months ago

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Firefox can sync bookmarks but can't sync logins and passwords

Firefox can sync anything except logins and passwords between different devices. I have selected "Logins and passwords" at "settings-Sync-You are syncing these items acro… (read more)

Firefox can sync anything except logins and passwords between different devices. I have selected "Logins and passwords" at "settings-Sync-You are syncing these items across all your connected devices", but it still dosen't work.

Asked by MaxST 1 year ago

Last reply by cor-el 1 year ago

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Extensions are not shown in toolbar after restore

Hello, I wanted to restore Firefox to start clean. I wanted anyway to reinstall my (few) extensions, all of which are safe and well known. When I do that, though, their i… (read more)

Hello, I wanted to restore Firefox to start clean. I wanted anyway to reinstall my (few) extensions, all of which are safe and well known. When I do that, though, their icons don't show up in the toolbar. When I open the "customize toolbar" setting, extension icons aren't there. So there's no way to add them to toolbar.

I tried all possible methods: - "Restore Firefox" and resync my account (extensions are reinstalled but icons not shown in toolbar / customize toolbar) - "Restore Firefox", not syncing, and manually installing extensions (icons still not shown in toolbar / customize toolbar) - Uninstall Firefox, delete everything in Profiles folder, reinstall Firefox. Same behavior.

So, it seems it's something not related to a broken profile, since a fresh profile, with no syncing, does not fix the issue.

Any clue of what I could try? Thanks!

Asked by Daniele Mancino 1 year ago

Answered by Daniele Mancino 1 year ago

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updated FF to 114.0.1 and will not open. Gives error: platform version 114.0.1 is not compatible with min version >= 113.02 max <= 113.02

Tell me how to "re" install my previous version of 113.02 and then fix this bug. Don't know where to get "old" versions to download and will old version just "install" r… (read more)

Tell me how to "re" install my previous version of 113.02 and then fix this bug. Don't know where to get "old" versions to download and will old version just "install" right over the version installed and keep all the bookmarks, etc.?

Asked by donP22 12 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Gmail sidebar loads Calendar no error but sidebar empty/clear/white; Calendar only (other sidebar apps eg Tasks or Contacts load fine); Firefox only (other browsers eg Chrome or Edge no problem.

Gmail sidebar loads Calendar no error but sidebar empty/clear/white; Calendar only (other sidebar apps eg Tasks or Contacts load fine); Firefox only (other browsers eg Ch… (read more)

Gmail sidebar loads Calendar no error but sidebar empty/clear/white; Calendar only (other sidebar apps eg Tasks or Contacts load fine); Firefox only (other browsers eg Chrome or Edge no problem.

Asked by rappleman 1 year ago

Last reply by Dropa 1 year ago

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Managed by organisation - no Mozilla policy

I recently noticed that in the settings it says "Your browser is being managed by your organisation". The certificate "ImportEnterpriseRoots" seems to be affected. I hav… (read more)

I recently noticed that in the settings it says "Your browser is being managed by your organisation". The certificate "ImportEnterpriseRoots" seems to be affected. I have seen guides saying to delete a registry key but I do not have a Mozilla folder in my policies.

It is worth noting I do run two anti virus software. Kaspersky total security and gridinsoft anti malware. Just wondering if there is a way to permanently remove this or if its just a side affect of my anti virus software.

Thanks

Asked by ETERNALVOID 12 months ago

Answered by TyDraniu 12 months ago