• Solved

Pages not loading or processing data work fine with Chromium. Is Firefos faulty or being sidelined?

Using FF 80 on Linux I'm getting increasing difficulty with processing pages. At first I assumed senility-onset (user not browser) but recently got feedback from a bank h… (read more)

Using FF 80 on Linux I'm getting increasing difficulty with processing pages. At first I assumed senility-onset (user not browser) but recently got feedback from a bank help desk that 'unable to process page at this time' was a browser message, not a site message and he advised using Chrome. Hah! Anyway I tried Chromium and it worked perfectly. Often a similar problem with payPal (not always). What's going on?

In the 'olden days' when Firefox was a new kid on the block there used to be a facility to report web sites that would not work with Firefox. Is it time to resurrect this? Is web design now being taken over by Google rather than (in the 'olden days') Microsoft?

Asked by peejaymoz 6 days ago

Answered by peejaymoz 2 days ago

  • Solved

Firefox Monitor - unable to find button to add new email addresses

I've been an avid user of Firefox Monitor for the past few months, but recently over the last few days when I go to https://monitor.firefox.com/user/dashboard and log in,… (read more)

I've been an avid user of Firefox Monitor for the past few months, but recently over the last few days when I go to https://monitor.firefox.com/user/dashboard and log in, I've been struggling to find the button that allows me to add new email addresses. I've searched the support article for Monitor for this information, but to no avail: https://support.mozilla.org/en-US/kb/firefox-monitor. So I was wondering if you could point me in the right direction?

Asked by Jonathan 2 months ago

Answered by Wesley Branton 2 months ago

  • Solved

can't import bookmarks HTML file

Hi. I've been following the instructions to try and import my bookmark folders from my old laptop to the Firefox toolbar on my new laptop, but the process isn't working. … (read more)

Hi. I've been following the instructions to try and import my bookmark folders from my old laptop to the Firefox toolbar on my new laptop, but the process isn't working. I press Library->Bookmarks->Show All Bookmarks->Import Bookmarks From HTML->highlight Bookmarks.html on desktop->Open, and nothing happens. Would someone be able to tell me what I'm missing?

Asked by polarbearasleep 3 hours ago

Answered by jscher2000 2 hours ago

  • Solved

Killing battery on new Apple M1 13" MacBook Pro

Has anyone else reported severe battery draining on a new M1 chipped MacBook Pro? I noticed that the battery was draining as quickly or quicker compared with the one in … (read more)

Has anyone else reported severe battery draining on a new M1 chipped MacBook Pro? I noticed that the battery was draining as quickly or quicker compared with the one in my old 2014 15" MacBook Pro. I checked Activity Monitor and saw that the CPU utilization for the Firefox WebExtensions process was consistently north of 99%, even while I was doing nothing.

I've switched to using Safari and I'm now getting the incredible battery life I expected having read all of the reviews for the new M1 laptop.

I've been using Safari (on battery, with the screen at full brightness) for over an hour now and it hasn't moved from 100% yet.

This morning it went from fully charged to below 20% in less than five hours with brightness at 50% or less for half of that time. I'm sure I can't be the only new MacBook user who has noticed this?

Please fix the problem Mozilla as I'd much prefer to use Firefox vs Safari but not if it kills battery time like this.

Asked by i_a_henderson 21 hours ago

Answered by AliceWyman 7 hours ago

  • Solved

Firefox refreshed/update and deleted all my passwords, cookies, links everything!

Firefox restarted/updated and it cleared my entire browser history, bookmarks, logins, passwords, links etc... how do I get all my data back?!?!?! wth!!! there's no Folde… (read more)

Firefox restarted/updated and it cleared my entire browser history, bookmarks, logins, passwords, links etc... how do I get all my data back?!?!?! wth!!! there's no Folder on my desktop with all my data :( I'll wait for feedback. Thank you!

Asked by ruana.m7 1 day ago

Answered by jscher2000 1 day ago

  • Locked

MNS/Bing home page shows up when I open Mozilla/Fire Fox and I can't view bookmarks.

Every time I try to open Mozilla/Fire Fox, the home page for Bing shows up and I can't view my bookmarks. I don't want this page to show up. Please HELP! Thanks, Ralph … (read more)

Every time I try to open Mozilla/Fire Fox, the home page for Bing shows up and I can't view my bookmarks. I don't want this page to show up. Please HELP!

Thanks,

Ralph

Asked by ralph.navarino 1 day ago

Last reply by jscher2000 1 day ago

  • Solved

Can't Load Website Due To cgi-sys/suspendedpage.cgi

I'm working on a website for a client and all of a sudden I can't load any single page on that site only. I was just logged into to the dashboard and making changes. No… (read more)

I'm working on a website for a client and all of a sudden I can't load any single page on that site only. I was just logged into to the dashboard and making changes. Now I can't even load a page.

The error is a cgi-sys/suspendedpage.cgi for any page I attempt to load. This is also happening on chrome on the same desktop computer.

I can load and login to the dashboard on both my phone and my laptop on the same wireless network without issue. I tried everything I know how. Cleared the cache and history, flushed the dns, reinstalled firefox, etc and this error will simply not go away.

At one point it was saying the security certificate was expired (it's not) and tried to add an exception but that didn't work either. Back to the cgi-sys/suspendedpage.cgi

I'm out of ideas and totally frustrated. Please help!!! lol

Asked by paul293 1 day ago

Answered by paul293 16 hours ago

  • Solved

Error code 36 when I try to reinstall Firefox after it crashed following update 1 hour earlier

On my MacBook pro running macOS Catalina 10.15.7 (most recent version) Firefox crashed after an update around one hour ago. I've uninstalled Firefox in the end and downlo… (read more)

On my MacBook pro running macOS Catalina 10.15.7 (most recent version) Firefox crashed after an update around one hour ago. I've uninstalled Firefox in the end and downloaded a new one from the site. I get 'error code - 36' over and over, see attached screen shot. I've downloaded Firefox on various different browsers, bat always this same error code. Always enjoyed Firefox without any hiccup up to now! Suggestions anyone? Thanks. Chris

Asked by chrismiddeldorp 1 day ago

Answered by chrismiddeldorp 1 day ago

  • Solved

FTP link wants to open in other app

Hi! I found a strange thing today. I wanted to open an ftp link and firefox asked me in which app I wanted to open it. Of course I wanted to open it in Firefox, but the o… (read more)

Hi! I found a strange thing today. I wanted to open an ftp link and firefox asked me in which app I wanted to open it. Of course I wanted to open it in Firefox, but the only app on list was Internet Explorer. So, I added Firefox to the list, but I couldn't open the link with it, because when I marked Firefox and tried to click "open", nothing happend and the box still appeared. So, I ended up using IE. I'm using Firefox Nightly (81.0a1 atm of encountering this).

Asked by Qbsoon 1 day ago

Answered by cor-el 1 day ago

  • Solved

'An unexpected error has occurred' when trying to access one site only

Hi Since yesterday morning I can't log into my energy provider, having entered Username and Password, I get 'An unexpected error has occurred' in the centre of the scree… (read more)

Hi Since yesterday morning I can't log into my energy provider, having entered Username and Password, I get 'An unexpected error has occurred' in the centre of the screen. I can access the site using a different account on the same DT, also from FF on my phone. I've deleted cache and all history several times, to no avail - which is a pain, setting it up again. Clearly something has changed, Any pointers please? Thanks.

Asked by comms 1 day ago

Answered by comms 1 day ago

  • Solved

Hexadecimal characters in Firefox, NOT in Chrome

When I open Wunderground in FF I get hexadecimal character maps for many buttons. https://www.dropbox.com/s/ci3v1ag7ppynkbw/Screen%20Shot%202020-11-22%20at%209.35.59%20P… (read more)

When I open Wunderground in FF I get hexadecimal character maps for many buttons. https://www.dropbox.com/s/ci3v1ag7ppynkbw/Screen%20Shot%202020-11-22%20at%209.35.59%20PM.jpg?dl=0

In Chrome, they're fine: https://www.dropbox.com/s/zj855hxep7mx7rs/Screen%20Shot%202020-11-22%20at%209.30.49%20PM.jpg?dl=0

HUH?? With the Wunderground page open, the "text encoding" under the View menu is grayed out so I can't change the encoding. Suggestions?? THANKS!!!

Asked by RobertL39 1 day ago

Answered by cor-el 1 day ago

  • Solved

Saved password cleared after reset account password

Hi, my latop was stolen and today I start configuring a new one. After install Firefox on Lubuntu Linux , I performed the flow to reset password , I got the mail, I chose… (read more)

Hi, my latop was stolen and today I start configuring a new one. After install Firefox on Lubuntu Linux , I performed the flow to reset password , I got the mail, I chosen a new password, however the saved password section are empty .. I think I had thousands, I waited some minutes , also clicked several times on button "Sync Now" with no success . Is there a way to recover them? Any help will be useful , thanks

- Walter

Asked by wnasich 1 day ago

Answered by FredMcD 1 day ago

  • Solved

Question: How-To put add-on's on toolbar in Firefox Portable

I have installed 2 of the most popular add-on's (in the world) both NoScript and uBlock Origin in my firefox portable browser and I cannot find a way to add the addon ico… (read more)

I have installed 2 of the most popular add-on's (in the world) both NoScript and uBlock Origin in my firefox portable browser and I cannot find a way to add the addon icon's to my toolbar for browsing to both ensure they are functioning as they should and also to turn them off or adjust settings when needed. I have version 83 of the portable firefox browser installed.

Asked by Darren 1 day ago

Answered by Darren 1 day ago

  • Solved

Address bar text alignment changed to right aligned on Mac

I have the same issue as this https://support.mozilla.org/en-US/questions/1229895 but on Mac. I tried pressing Shift+Cmd+X but it doesn't work. Any idea what the keyboard… (read more)

I have the same issue as this https://support.mozilla.org/en-US/questions/1229895 but on Mac.

I tried pressing Shift+Cmd+X but it doesn't work. Any idea what the keyboard shortcut in Mac is?

Asked by anatolzak 1 day ago

Answered by cor-el 1 day ago

  • Solved

Can't seem to recover my session

Hi, I always have dozens of tabs opened, if not hundreds. They have vanished. I’ve been trying to follow the topics on the matter, such as the one named ‘Session won't lo… (read more)

Hi,

I always have dozens of tabs opened, if not hundreds. They have vanished. I’ve been trying to follow the topics on the matter, such as the one named ‘Session won't load’ (questions/1254740), to no avail.

Finally, this time I remembered not to close Firefox when I saw my tabs where suddenly missing. I’ve never seen the ‘Restore the previous session’ on the Firefox menu, and neither did I this time. Without closing the browser, I did a backup of the ‘sessionstore-backups’ folder. It contains:

‘previous.jsonlz4’, from 22/11/2020 17:42 ‘recovery.baklz4’, from 22/11/2020 18:57 ‘recovery.jsonlz4’ from 22/11/2020 18:58 ‘upgrade.jsonlz4-20201027185343’ from 31/10/2020 13:42 ‘upgrade.jsonlz4-20201108180448’ from 10/11/2020 15:05 ‘upgrade.jsonlz4-20201112153044’ from 22/11/2020 10:34

The one I need is ‘previous.jsonlz4’, since by 18:57 I’ve already lost my tabs. From the update backups I think I could also use the one from 22/11. In any case, I don’t understand what I am doing wrong so as to recover the ‘previous.jsonlz4’. This is what I’ve tried from different threads on my profile folder:

The ‘-backup’ and ‘OLD’ changes belong to different attempts

- Rename (on ‘sessionstore-backups’ folder) ‘recovery.jsonlz4’ and ‘recovery.baklz4’ to ‘recovery-backup.jsonlz4’ and ‘recovery-backup.baklz4’, and also tried with ‘recoveryOLD.jsonlz4’ and ‘recoveryOLD.baklz4’ - Rename ‘sessionstore-backups’ folder to ‘sessionstore-backupsOLD’ - Rename (on the main profile folder) ‘sessionstore.jsonlz4’ file to‘sessionstore-backup.jsonlz4’, and also tried with ‘sessionstoreOLD.jsonlz4’ - Copy/paste the ‘previous.jsonlz4’ file into the main profile folder. - Rename ‘previous.jsonlz4’ to ‘sessionstore.jsonlz4’

Nothing has worked. Once followed the steps, Firefox keeps opening my startup page. Note that it does not restore my previous session (that is, some tabs regarding this same subject), but my startup page, which means my attempts are having some effect, although not the desired one. I do have the ‘Restore previous session’ checkmarked in ‘Setting/General/Startup.

I also tried to replace ‘recovery.baklz4’ (on ‘sessionstore-backups’ folder) with ‘previous.jsonlz4’, from 22/11/2020 17:42, hoping to be prompted with the ‘Well, this is embarrassing’ + ’Restore’ window. I had no success.

I’ve been trying to recover my tabs for hour by now and don’t find what I am doing wrong. Why does Firefox refuse to load my ‘previous.jsonlz4’ file? Am I missing something? Maybe ‘previous.jsonlz4’ is corrupted or something? Should I try to use the ‘upgrade.jsonlz4-20201112153044’ from 22/11/2020 10:34 file? (Although I would lose some information)

Some people talk about a ‘History > Restore Previous Session’. I cannot find anything similar.

Thank you very much

Asked by delfion.815 1 day ago

Answered by jscher2000 1 day ago

  • Solved

Why my website isn't opening in Mozilla?

I have installed Mozilla and I been using my website in it but now website https://technicalgang.com/ isn't opening in this browser even I cleared its cache and browsing … (read more)

I have installed Mozilla and I been using my website in it but now website https://technicalgang.com/ isn't opening in this browser even I cleared its cache and browsing history etc I have attached screenshot below you can check, kindly help me. Thanks!

Asked by ganglink9 2 days ago

Answered by FredMcD 1 day ago

  • Solved

Newegg.com always goes to UK site?

I am running a WIN10 Pro 20H2 PC with Firefox 83.0. All software up-to-date. My Internet connect is cable with a U.S. IP location. All O.K, until I open "https://www.ne… (read more)

I am running a WIN10 Pro 20H2 PC with Firefox 83.0. All software up-to-date. My Internet connect is cable with a U.S. IP location.

All O.K, until I open "https://www.newegg.com/" with my default Firefox browser, which always opens "https://www.newegg.com/global/uk-en/".

Opening the same "https://www.newegg.com/" URL from the same password manager entry explicitly using Chrome or Edge I get to the desired U.S. location.

Does not occur on my other PCs.

Firefox is changing the URL so that I am always going to the UK location?

Can't find where this is happening. Can anyone assist?

Asked by rbdmg75 2 days ago

Answered by cor-el 1 day ago