Firefox Community Forum

I am using the latest version of Firefox and I can not log on to facebook.com and I get a graphic with Oops somthing went wrong (see image). This has started happening in the last couple of days since I updated Firefox..

I can login in Chrome without a problem I have disabled all add ons My cache has been cleared My history is removed when I exit Firefox. I have not changed any firewall settings.

Is anyone else having this problem?

Over the past two months, Firefox has asked me to enter my master password more than once... I don't know if this is normal. I know I'm supposed to enter my password when I log in, but after 5 minutes it asks me again. I don't think this is normal.

Could you please comment on this.

Thank you in advance for your support.

Sincerely,

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.

I use Firefox on a ASUS Vivobook running Windows 11. On April 1, it tried to update to version 137.0, but failed and led me into a update loop of sorts. I had to re-install Firefox just to force an update on it, and that worked for a bit. Just today, it decided to update... and led me into ANOTHER update loop, and it's saying that the "install failed" when I check the update history.

Is anybody else experiencing this bug, and is there a way to fix it?

When I try to install an officially signed add-on by dragging and dropping it into the browser, Firefox prompts that the file is corrupted. However, when I directly copy the file to the browser/extensions directory, the browser disables the add-on as untrusted. How can I properly install a signed extension in Firefox version 50.0b2? I can confirm that the extension works correctly when temporarily loaded (via temporary installation), but it fails to install after being officially signed.

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025, 12:16 pm View this happens at the most annoying time, I have submitted the crash reports as advised.

Ok for some reason any of my browsers tabs are crashing I just do whatever it is whether i search or watch movie and after some time 'Gah! your tab crashed' and it's pretty annoying, my discord happens to restart it self and I've exhausted literally anything from re-installing, deleting caches folders absolutely anything.

https://crash-stats.mozilla.org/report/index/a84fe228-d9f4-422d-becf-0e2ed0250414 https://crash-stats.mozilla.org/report/index/f44d9f6f-db4a-4596-926d-d08710250414

I've uploaded my latest 2 crashes and hopefully someone can read it and let m know about anything, Thanks in advance!

A few days ago, trying to free up some memory and improve my computer's performance, I deleted the cache and tracking cookies from Firefox (using AVG TuneUp). Since then, I can only load a certain, variable number of tabs and/or pages without every new or reactivated tab or page claiming to have crashed (although about:crashes says that no reports have been submitted). Restoring those pages seems impossible without restarting Firefox or the whole computer. The problem persists in Troubleshoot mode, but as far as I can tell doesn't affect Chrome, although that used even more RAM. I've tried culling open tabs (of which I still probably have far too many, but it's never been an issue before), using the OneTab extension to reduce them to lists of URLs, disabling and re-enabling hardware acceleration, updating Firefox, checking for file corruption and RAM errors and even uninstalling and reinstalling the program, but nothing's worked so far. What might be going on, and what else can I try?

When I open the Manage Bookmarks --> Import Bookmarks --> Browse I have no listed backups, even though I can see them in File Manager \AppData\Roaming\Mozilla\Firefox\Profiles\c4i4a2zg.default\bookmarkbackups folder. I have copied the JSON file from my laptop which has not lost them but cannot select a folder/file location to import them, same for doing it via a HTML file.

I am stuck, thinking I may have to uninstall and then reinstall Firefox and then sync again.

I'm using Firefox 136.0 (64 bit) on my laptop

Up until now, I've had no problem with filling in online forms, specifically Amazon Returns in this case. Now I find that all goes well until a page appears with a selection of drop-off locations from which to send the return. Pressing the appropriate button just leads me to a blank page, with no message, no matter how many attempts I make, even after a re-start.

Not knowing any better, I wondered if this was to do with the pop-up blocker, so I gave the website address as an exception to the blocker, but nothing has changed.

The form was successfully completed when accessing it from my wife's ipad mini, so I conclude the error somehow lies within Firefox.

I also have found that on some websites where pages should show images, I'm left with just a blank space.

Any help appreciated!

Thanks.

Hi

When I browse to https://earthobservatory.nasa.gov/images/154162/clouds-hover-over-the-alaska-peninsula, I can play the shown video once.

When the video is about to start the 2nd time though, the log from the web developer tool says (see screenshot): ``` Media resource https://eoimages.gsfc.nasa.gov/images/imagerecords/154000/154162/ak_cloudwave_vir_20250407_anim.mp4 could not be decoded. clouds-hover-over-the-alaska-peninsula All candidate resources failed to load. Media load paused. clouds-hover-over-the-alaska-peninsula Media resource https://eoimages.gsfc.nasa.gov/images/imagerecords/154000/154162/ak_cloudwave_vir_20250407_anim.mp4 could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) Details: virtual RefPtr<MediaDataDecoder::DecodePromise> mozilla::GMPVideoDecoder::Decode(MediaRawData *): mGMP not initialized ``` and the video shows the warning "No video with supported format and MIME type found.", although the video was successfully played the 1st time.

Note that the first four warnings in the screenshot already appear when loading the page, i.e. before playing the video the 1st time.

The same happens when all installed firefox plugins are disabled.

I am using firefox 137.0.1 (64 bit) on arch linux.

Thanks for help, Chris

I try to connect to gpx.studio and I get the message

"WebGL 2 is required to display the map."

then "Hmm. While your browser seems to support WebGL2, it is disabled or unavailable"

However, when I connect to the same site with Chrome everything works and the map is displayed.

What can I do ? Is it a problem of graphic card blocked by Firefox ?

Ordi Packard Bell EasyNote LJ75, Intel core I3, Window 7, Firefox 115 carte graphique : Intel(R) Graphics Media Accelerator HD

This is from User: Paul C. I have posted about this issue before. Last week!

This problem has returned after the clean installation of Firefox again and Firefox did more auto-updates. See attached files from the search bar "Information con(circle with the letter i inside) says I do not have a secure connection! I am not choosing to have an insecure connection. I rely on my ISP, Firefox, Windows Defender, and my VPN to make sure I have a connection that is safe!

Windows 10(64) Edition Windows 10 Pro Version 22H2 Installed on ‎12/‎21/‎2020 OS build 19045.5737 Experience Windows Feature Experience Pack 1000.19061.1000.0

Firefox 137.0.1 64-bit

Hallo everyone,

after many hours of Google search and trying many changes in the "about:config" section im done with things to try so my last chance is here.

The problem i have is that videos dont play if i mouseover the firefox window or tab i.E. on the windows taskbar. The video will only start to play if i click on the window/tab and that window/tab is the "active" one im looking at.

It worked fine before but some firefox update f***ed this up (and yes the official firefox updates are the only thing that changed), no i dont know which update it was because i didnt recognize the problem right away.

The autoplay option is set to allow media and audio.

The weird thing is that when i open a video in the vlc player and do the mouseover, everything works just fine. So my conclusion is that some setting was messed up on the new firefox version.

Some data of my pc, everything is updated: - Windows 11 Pro - CPU is AMD Ryzen 7 5800X3D 3,4GHz - GPU is AMD Radeon RX 7900XT - RAM is 32GB DDR4 CL16 - Internet is wired connection with 250K speed - Firefox Version is 137.0.1

Sorry for my bad english and thank you in advance.