Firefox Community Forum

Recently my PC has died from the hardware crash. So I've bought another PC and installed Firefox. While other browsers seem to nicely sync bookmarks and history from the previous PC, Firefox didn't do that although I have been logged into my Firefox account on both PCs and I can clearly see the other PC in devices using this account. What is the reason for that?

So, my old computer recently broke, but I luckily recovered all my files. I was re-downloading Firefox onto this computer, but my bookmarks and add-ons and stuff won't sync. When I searched for the solution to this, I saw someone having a similar-ish problem (https://support.mozilla.org/en-US/questions/1403774#answer-1563248), but they just said they had to wait awhile for it to sync. Now, I have a couple questions that I can't seem to get the answer to:

1. How long does it take to sync my data? How long did that person have to wait?

2. What if it never syncs and that person just got lucky? Is there some sort of alternate way to fix this faster?

I'd really appreciate help on this topic, but I'm not the best with computers. If anyone has had this problem, and figured it out, please let me know! I had a lot of bookmarks and a good amount of add-ons, I really would like to not lose those.

The following content is translated using GPT machine translation. Dear Firefox team,

I encountered a problem while using the Firefox Sync service. After registering an account with one of my email addresses, I tried to log into this account on another device, but it prompted me to register again. After following the instructions and registering, I found that both Firefox accounts are associated with the same email, but they cannot be linked together. Later, I tried using a different email address, but the same issue occurred. Finally, I attempted to log in with Google, only to discover that one of the devices does not have the option to log in with Google. I suspect this might be the reason why I cannot use Sync. The Firefox version on this device is 128.02, running on Win10.

Looking forward to your response. Wishing you a pleasant day.

Hi,

I have used Firefox for a long time. I have many bookmarks, passwords etc on Firefox on my original PC.

Sadly the hard drive on my original PC has failed. I borrowed a laptop temporarily and signed into Firefox on that. My bookmarks did not transfer across and instead I had someone elses bookmarks but I wasn't too concerned as I was only borrowing the laptop.

I now have a new PC. I have restored my files from a backup external drive and I have signed into Firefox on this PC. However, all of my tabs and bookmarks have not come across. I have pressed sync but it has brought the bookmarks over from the laptop and not the bookmarks from my original PC.

How can I sync to the original PC that has all my bookmarks etc please? Or have I lost it all forever?

Thank you.

I'm totally desperate: all the bookmarks (which I deleted about 5 years ago) have been restored since I started to use my old laptop again, which I hadn't used in years - what can I do? I'm talking about hundreds of bookmarks which would take me days to check and delete - this was already an issue years ago but didn't occur for quite some time, but today it has reappeared. Please help to fix this right now, and also for this issue to not occur again - there has to be an option to define one computer as the main one with which all other secondary computers should be synced, and not the other way around...?

My need to work with please help me with attached to my account and investment check with my email access to my old telegram account please help me with attached to my account and investment please

I started using Chrome/Brave in order to be able to use profiles because I did not find that feature in Firefox. I really try to get away from google, so I searched extensively and found out: profiles do indeed exist as a feature in Firefox. My question now is: why are there no buttons or easily accessible settings (for example in connection with sync-settings) for using profiles and why does one need to type in strange things in the address bar to access the feature and even to start another instance of firefox with another profile?

My use case is this: I have a private profile, one for my job and one for union stuff which I don't want to mix into my job profile. Yet, on my home computer I'd like to have all three profiles running simultaneously. Sometimes one or more profiled windows have been closed down and I need to open a new window with a specific profile. I understand that I need to open a tab, type "about:profiles" and then scroll through a page with large amounts of techy information on all profiles and press the last one of four buttons under that profile.

I'm quite tech-savvy and typing "about:profiles" is doable for me, but it seems absurd, given that the feature is not sci-fi and is well visually accessible in other browsers (Chrome and Brave: rightclick on profilesymbol and choose from simple list).

I just got a new Mac Powerbook so I'm starting over getting all my old stuff transferred here.

I've been trying to sync my account and every time I ask for the code to be sent to my email address, it is NOT sending the code for me to use to log in!

HELP!

i recently made a firefox account synced the data cuz i was getting a new pc. Then when i went to login with the same account none of my bookmarks, passwords or anything was there. It just gave me a fresh account.

I have 2 laptops same make but different models. Both use Firefox and they are synced. Why has one a green tick but not the othr? - one image taken by snipping tool one by PRT SCR + Paint

Hiya good citizens of the internet 👋

Please help me recover my bookmarks 🥺

I've gone through every single support article on this topic and tried everything suggested and still no luck. This is my hail mary.

How I got here I needed to do a full wipe and reinstal of my macOS; this was conducted with the help of the Genuis bar. Upon reinstalling Firefox, I signed into my account and my bookmarks are all gone, records of them empty.

I should also note that nothing else ported over. No passwords, no browser extensions. Nada. The passowrds and extensions aren't a big deal. I use a 3rd-party password manager and can easily re-download the handful of extensions/widgets. But I heavily relied on bookmarks for both frequently visited sites and ones rarely-used which I knew were important for future reference. And I cannot remember 80% of them...

What else I've tried other than what's suggested in help article:

• Because I did not check to confirm which Firefox profile I've been signed into for ages and ages before doing the reset, I thought maybe I had just signed into the wrong one. I proceeded to try every other email address I have, including two from my old workplace. None of the other 5 emails had profiles created. I know this because it prompted the sign up userflow; create a password, etc.
• But I also know for a fact that the bookmarks were saved as part of a profile because I used the profile sync feature to auto-port all my bookmarks when I first got this Macbook a year and a bit ago.
• The folders where bookmark backup info is stored locally are empty... Clearly, it wasn't stored in my icloud documents (that's on me for not double-checking)
• I checked my other device (mobile phone) to see if I had firefox downloaded and was signed into the same account as the original, with the bookmarks still visible. Of course I didn't. I only use Safari on my phone 😭

""Grasping at straws: the only other things I can think of""

• Is there some way of linking my MAC address with my IP address and using those to triangulate the correct profile?
• Because my computer got wiped and nothing is saved locally, my only hope is that my bookmarks are floating around the ether. If so, I just need to figure out how to find them.

Any and all help/suggestions are massively appreciated!!

Thanks in advance,

Lauren

I have both Win7 and Win10 on separate drives. I have been migrating from 7 to 10. From all appearances Firefox on both OS's are sync'd. I have asked for my passwords to be sync'd, yet they have not migrated to Win 10. Bookmarks have so I know something is working. Any advice? Thanks Chris

Hello:

I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There was no sync error log when I checked. I have already tried logging out and logging back into my Mozilla account on both computers, turning off my antivirus real-time protection, double-checking my sync settings, and restarting both my computers.

This issue is beyond frustrating. Does anybody have any additional suggestions to save my sanity by correcting this issue? I would appreciate any assistance that is provided! Thank you!

Respectfully, Jeffrey