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In recent months, performance has dropped sharply and I have been unable to resolve using the advice in Help and seeking guidance. I attach the Troubleshooting Information, and a screen shot of me attempting access my Amazon account - 15 minutes and counting.

I have tried multiple options including:

• removal of 25% of software files
• removal of add-ons
• Firefox Safe Mode (no improvement)
• Following performance Troubleshooting guide (e.g. history, caches etc)
• Third Party software (CCleaner Pro) to check Drivers and Software (all up to date)
• Check of SSD Status (92% reported by Windows)
• Task Manager reviews

Seeking your advice and guidance on resolving this (now) painful experience.

Hi,

Following downloading update version 146, I have been unable to open Firefox, all that happens is that a box appears stating (see images): firefox.exe - Bad image, then C:\Program Files\Mozilla Firefox\xul.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000000d.

After clicking OK on that box another one pops up stating:

Couldn't load XPCOM.

I have tried doing a Windows system restore, to try to take it back before it downloaded version 146, but this hasn't worked.

I've looked online and followed the advice there to download Firefox from your website, but that failed, just generating the XPCOM error.

My MAIN CONCERN at this point is that I do not want to lose all the bookmarks I had saved on my Firefox! I can't see any file within those in the Program Files\Mozilla Firefox folder, so is there any other way to save\recover them?

I don't have any original "installation media" so as far as I can remeber Firefox was pre-installed on my PC?

I have a Samsung PC running Windows 10. There are two Mozilla Firefox folder under my C:\:

C:\Program Files\Mozilla Firefox and C:\Program Files (x86)\Mozilla Firefox, under this folder the version is 146.0.0.383, but under the other folder it's version 145.0.2.579?

Please advise as to how to save my bookmarks and rectify this error.

Thank you in advance.

Robert

Hello,

I have a personal profile and a work profile on Firefox.

Both profiles have a short cut on the desktop to their webmails. At present when I double click either of the shortcuts, Firefox starts and presents the Windows to select the profile to use.

Is there some way to specify in each shortcut which profile it should use to open the webmail?

Thanks Neeraj

I would like to browse the archive of articles that appear with a fresh set every day on the Firefox home screen. Is the archive available? If not, can Firefox make it available for all the users? I am sure that I am not the only one interested in browsing the archive of articles and reading those that interest them.

Hi everyone 🙋‍♂️

FF password manager seams to record password only for the root website as a reference regardless where we are in the website so... if we need two different psds inside a specific website, we're screwed ! Per instance :

For Fsi.com/account I set one password = p1 and for Fsi.com/webmail I set another password = p2

FF password manager store both passwords under Fsi.com so... the latest set overrides the first set.

How can we force FF password manager to reference the whole website path and not only the website root path ?

Best regards, iBenny

By addressing the problem that I have typed above. Why for over a year have I been getting 'Firefox not responding' message? I then have to start again every time. Thanks

I've always been able to highlight, copy, and then paste into Word or an email from Firefox, but today highlighting no longer gives me that functionality. I am running the most recent version of Windows 11. Is anyone else having this problem? Any suggestions for solutions?

Could you add more sorting options to the bookmarks toolbar.

My preference of listening to music on youtube has been to add the songs as bookmarks and using the bookmarks toolbar.

For long i have been irritated i could not inverse the order of them, so when i tried to tweak with it for a bit i clicked the sort by name and quickly learned there is no other controls than that. This might be kinda niche but still applys to many types of usage and i feel is pretty basic. I would like the possibility of making the the bookmark toolbar to sort invertedly from date added. I strongly think this already should be a thing and was quite shocked to learn it was so archaic.

With respect, a dedicated firefox user desperate for salvation.

I opened a profile that I had just used recently to a blank tab bar. I closed it and the sessionstore-backup folder did not have a recent backup, The most recent about a week old.

Just for testing, I tried to restore with one of the upgrade.jsonlz4 file, about 2 weeks old, but it also had no session. I then restored one that was 2 months old. That one had a session

Now, Firefox no longer generates the upgrade.jsonlz4 files

Every SINGLE time Firefox update now, we have to create a new profile, EVERY SINGLE TIME. We loose all our open tabs, passwords, history, bookmarks, everything.

Why is yours the only browser that does this, and how do we stop this from happening.

This is having an effect that is starting to drive me away from using all your products.

I recently got kicked off wifi right as I was opening Firefox and it deleted the website data of ALL my tabs. I had loads of design references in this window. How do I recover? Screenshot attached. All that blank space is open tabs with no web adress at all. clicking on it converts it to a 'new tab'. Am I screwed?