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No option to pin extension to toolbar

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bit… (read more)

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Asked by jonathan.prin 5 months ago

Last reply by jscher2000 - Support Volunteer 13 hours ago

media load issue

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either … (read more)

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either because the server or network failed or because the format is not supported." I discovered that Firefox is blocking the stream, while it works perfectly on Chrome. With the college football season and other sports events approaching, I’m concerned that if this issue persists, I may have to stop using Firefox, which I've relied on for over two decades. Please help me fix this issue at your earliest convenience. Thanks.

Asked by Only Don't Know 5 months ago

Last reply by gpgann2 3 days ago

imap-mail.outlook.com message asking for a password to connect to Thunderbird and get new messages is not working

Recently a pop-up asks me to enter a password to receive/send messages in my Thunderbird emails. Each time I enter the password, the pop-up message comes back w/in second… (read more)

Recently a pop-up asks me to enter a password to receive/send messages in my Thunderbird emails. Each time I enter the password, the pop-up message comes back w/in seconds asking me to retry or enter new password or cancel. It seems there is difficulty logging in as imap-mail.outlook.com has failed to connect. Does anyone have any suggestions on how I can correct this issue? In simple terms please with step-by-step directions. Thank you kindly!!!

Asked by natpaul 5 months ago

Last reply by vloesch 3 days ago

Thunderbird... receiving full emails on every email received

To start, I do receive most of my emails intact. However, there are the occasional email only partially appears. I see enough of it to know who it is from. As an example,… (read more)

To start, I do receive most of my emails intact. However, there are the occasional email only partially appears. I see enough of it to know who it is from. As an example, I get a bill from xfinity and only what appears to be the graphic part shows up, but, the details of the body of the email do not appear. So I don't know what they want to tell me. All this is in regular Thunderbird. That being said, when I open Thunderbird in troubleshooting mode the full email is then visible. I have tried the reset everything and nothing seems to work. I have taken to only opening Thunderbird in troubleshooting mode as then I am assured of seeing the full emails, text and graphics. Maybe you can help me adjust something to fix this problem. Oh, I am using windows 10 on a pc. Thanks, Dic Bason

Asked by dicbason 5 months ago

Last reply by mcbmail13 1 week ago

Yesterday Thunderbird worked.

Yesterday Thunderbird worked. Today every time I download a message I have time for a coffee and watch the blue circle of death. The message does come up after a while bu… (read more)

Yesterday Thunderbird worked. Today every time I download a message I have time for a coffee and watch the blue circle of death. The message does come up after a while but the program is so slow and unstable that it's not really usable. This issue seems to come and go over the last few weeks?

Asked by wa1hzk 5 months ago

Last reply by Wayne Mery 5 months ago

Do we ever get to connect with the "geniuses" who are currently developing Thunderbird?

So - the "development" staff have taken away the ability to look back at previous events, have taken away the ability to export calendars as ics files, and have locked ou… (read more)

So - the "development" staff have taken away the ability to look back at previous events, have taken away the ability to export calendars as ics files, and have locked our data into incomprehensible and undocumented sqlite files. And they very neatly and conveniently leave all the "support" to volunteers, who have suggestions as to what *might* help. Such garbage I've never seen before in my life.

Asked by steve.ramar 5 months ago

Last reply by david 1 month ago

Thunderbird Quick Filter SLOW

Hello! Similar to Ludas question of 11/11/23: There was an update about 10 days ago, after which the Quick Filter started working terribly slowly: 1. Even before I have … (read more)

Hello!

Similar to Ludas question of 11/11/23: There was an update about 10 days ago, after which the Quick Filter started working terribly slowly: 1. Even before I have written the entire keyword (including email address), Thunderbird starts "thinking" and crashes (Not Responding). 2. After some time, about 1+ minute, results appear. 3. I went through Safe Mode on Windows and Troubleshoot Mode on Thunderbird - no change.

This account has ~52k letters, IMAP. For accounts with a small number of letters, there is no such delay.

Asked by mp18 5 months ago

Last reply by Wayne Mery 1 month ago

Thunderbird 128.1.1esr quick filter is very very slow

Hi to all, after the latest update to 128.1.1esr (64-bit) the quick filter is very very slow and hangs the PC (WIN 11, 16 GB RAM and SSD) for 10-15 seconds. Thunderbird n… (read more)

Hi to all, after the latest update to 128.1.1esr (64-bit) the quick filter is very very slow and hangs the PC (WIN 11, 16 GB RAM and SSD) for 10-15 seconds. Thunderbird no longer responds and this happens all the time, also with different machines. The version before the update was just fine. Anyone with the same issue? Can you give me some hints/solutions? Thanks, Antonio

Asked by antonio.diguardo 5 months ago

Last reply by Wayne Mery 1 month ago

Fire Fox not compatible with updated PG&E website

Hello, PG&E just updated their webpage and it doesn't allow me to sign in. It informs me that Fire Fox isn't a compatible browser, all other websites are fine. It sug… (read more)

Hello, PG&E just updated their webpage and it doesn't allow me to sign in. It informs me that Fire Fox isn't a compatible browser, all other websites are fine. It suggests Chrome as the preferred browser. We pay our utilities through their site and we enjoy Fire Fox.Can anyone help resolve this issue? Thanks

Asked by Coffee Lunch and Crab 5 months ago

Last reply by kevin275 2 months ago

Lost emails after compacting

Yesterday, after downloading my emails from the weekend and deleting all of the junk mail Thunderbird suggested I compact my Inbox. I went and emptied my trash folder an… (read more)

Yesterday, after downloading my emails from the weekend and deleting all of the junk mail Thunderbird suggested I compact my Inbox. I went and emptied my trash folder and then compacted my inbox. After the compacting was complete I could not get any of my emails to load in the preview window or in a new window. I then went to properties and tried the "repair". After that I lost all of my emails back to 5-24-21. Is there anyway to recover my lost emails?

Asked by mike767 6 months ago

Last reply by Wayne Mery 2 months ago

Thunderbird 128.1.0esr only work in troubleshoot mode

I migrated to a new computer with Windows 11 and to the latest TB nebula. I copied the profile folders to the new system and it imported 20 years of email correctly. BU… (read more)

I migrated to a new computer with Windows 11 and to the latest TB nebula. I copied the profile folders to the new system and it imported 20 years of email correctly. BUT every connections seems to hang and eventually times out. It almost looks like TB blocked by a firewall. Even checking for updates eventually times out. HOWEVER everything works fine in troubleshooting mode.

I have no add-ons installed. I have no VPNs or additional firewalls. Disabling Windows firewall entirely doesn't change anything. I tried "Make the changes and restart" with no success. I added thunderbird.exe to the exceptions to the windows firewall and even added a rule. I tried uninstalling and reinstalling.

Is there any setting related to the connection that would be different in troubleshoot mode? Apparently nobody has ever experienced this problem, I feel like I'm going insane.

Asked by Paolo 5 months ago

Last reply by Wayne Mery 2 months ago

Firefox 129.0.2 has bugs

Hello. The latest update of FireFox 129.0.2 still has intermittent crashes. Sometimes I can't access my Google searches or links in emails don't work, then it works, then… (read more)

Hello. The latest update of FireFox 129.0.2 still has intermittent crashes. Sometimes I can't access my Google searches or links in emails don't work, then it works, then it starts to malfunction again. I have to restart my PC. Could you release a patch that works as well as before FireFox 129.0? On the other hand, Canal+ works perfectly Thanks. Kind regards.

Asked by Igor 5 months ago

Last reply by steven.copias 2 months ago

Disabled account keeps popping up asking for password

I quit working for a company and my email account with them was closed. However, I like to keep the emails around just to have some history.So I am trying to disable the … (read more)

I quit working for a company and my email account with them was closed. However, I like to keep the emails around just to have some history.So I am trying to disable the account without wiping it out of my thunderbird. Following advice from another question, I turned off checkboxes in my server settings (shown in image).However, regardless of this, whenever I open thunderbird and various other times besides, it pops up this demand for my password for that account (second image, note the banner at the top). How can I REALLY TRULY deactivate the account so that thunderbird will never again try to read anything from it?

Asked by ken225 5 months ago

Last reply by david 2 months ago

Cant edit URL on Google Search Results

As Google’s search features get more and more anti-user, it is more important than ever to be able to add the “&UDM=14” after receiving their newly formatted, patheti… (read more)

As Google’s search features get more and more anti-user, it is more important than ever to be able to add the “&UDM=14” after receiving their newly formatted, pathetic excuse for results.

Something has recently changed that makes this impossible.

When on a Google search result page, attempt to edit the URL only allow editing the search query. There is already a location for this, the query field.

Asked by seth3 5 months ago

Last reply by Scarletioshub 2 months ago

Address Books in Contacts

I am not able to search names in my individual Address Books. I have to scroll down the Contact List to find the name. How can I fix the Search feature in my Address Book… (read more)

I am not able to search names in my individual Address Books. I have to scroll down the Contact List to find the name. How can I fix the Search feature in my Address Books?

Asked by todd55 5 months ago

Last reply by wojciech.suszycki 3 months ago

incorrect display of received messages

Messages arriving when the email client is closed are displayed incorrectly when it is opened. Messages received while the program is running are displayed correctly. The… (read more)

Messages arriving when the email client is closed are displayed incorrectly when it is opened. Messages received while the program is running are displayed correctly. The screenshot shows incorrect message content.

Asked by Przemysław 5 months ago

Last reply by Wayne Mery 3 months ago