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Lost emails after compacting

Yesterday, after downloading my emails from the weekend and deleting all of the junk mail Thunderbird suggested I compact my Inbox. I went and emptied my trash folder an… (read more)

Yesterday, after downloading my emails from the weekend and deleting all of the junk mail Thunderbird suggested I compact my Inbox. I went and emptied my trash folder and then compacted my inbox. After the compacting was complete I could not get any of my emails to load in the preview window or in a new window. I then went to properties and tried the "repair". After that I lost all of my emails back to 5-24-21. Is there anyway to recover my lost emails?

Asked by mike767 3 months ago

Last reply by Wayne Mery 1 hour ago

Thunderbird 128.1.0esr only work in troubleshoot mode

I migrated to a new computer with Windows 11 and to the latest TB nebula. I copied the profile folders to the new system and it imported 20 years of email correctly. BU… (read more)

I migrated to a new computer with Windows 11 and to the latest TB nebula. I copied the profile folders to the new system and it imported 20 years of email correctly. BUT every connections seems to hang and eventually times out. It almost looks like TB blocked by a firewall. Even checking for updates eventually times out. HOWEVER everything works fine in troubleshooting mode.

I have no add-ons installed. I have no VPNs or additional firewalls. Disabling Windows firewall entirely doesn't change anything. I tried "Make the changes and restart" with no success. I added thunderbird.exe to the exceptions to the windows firewall and even added a rule. I tried uninstalling and reinstalling.

Is there any setting related to the connection that would be different in troubleshoot mode? Apparently nobody has ever experienced this problem, I feel like I'm going insane.

Asked by Paolo 3 months ago

Last reply by Wayne Mery 2 days ago

  • Locked

Severe performance/responsiveness decrease quicksearch 128.1.0esr (64-Bit) Nebula WIndows

Dear Thunderbird team and community, long term user here, thanks a lot for your awesome software, absolute essential live-saver. A few days ago, I did the update to 12… (read more)

Dear Thunderbird team and community,

long term user here, thanks a lot for your awesome software, absolute essential live-saver.

A few days ago, I did the update to 128.1.0esr (64-Bit) from 115 on win11. Very smooth transition, no issues with my 4 accounts, calendars etc. Great experience.

However, since the update, QuickSearch Ctrl-Shift-K filter that did instanteaneous filters on my 25k mailfolders came to griniding halt.

What happend: - Type a search term with filters on 'subject', 'from' 'to'activate freezes the app for many wall-clock seconds (5-10). Switching to another app and switching back gives me a Windows (Thunderbird not Responsive) in the title bar of the main window during that time.

What I expected: - almost instantaneus filter without noticable lag

What I tried: - deactivate, then uninstall expression search addon incompatible with 128 - restart in Troubleshoot mode with all addons disabled - reboot OS (Win11) several times - searched forums and stackoverflow for similar issues using different search term approaches and combinations

Thank you very much for any pointers how i could resolve the issue. Thanks again for your awesome product!

Jakob

My system (sorry, German)


 Allgemeine Informationen
   Name: Thunderbird
   Version: 128.1.0esr
   Build-ID: 20240730200333
   Distributions-ID:
   Update-Kanal: esr
   User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.1.0
   Betriebssystem: Windows_NT 10.0 22631
   Betriebssystem-Theme:
   Starter-Prozess: Aktiviert
   Fenster mit mehreren Prozessen: 0/0
   Fission-Fenster: 0/0
             Standardmäßig aktiviert
   Externe Prozesse: 3
   Unternehmensrichtlinien: Inaktiv
   Google-Location-Service-Schlüssel: Fehlt
   Google-Safebrowsing-Schlüssel: Fehlt
   Mozilla-Location-Service-Schlüssel: Fehlt
   Abgesicherter Modus: true
   Speichergröße (RAM): 63,2 GB
   Speicherplatz verfügbar: 304 GB
 E-Mail- und Newsgruppen-Konten
   account1:
     INCOMING: account1, , (imap) 
     
   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3
   account3:
     
   account4:
     
   account7:
     
 Bibliotheken
     Bibliothek
     Status
     Minimal vorausgesetzte Version
     Verwendete Version
     Pfad
       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.128.1.0esr.botan
       C:\Program Files\Mozilla Thunderbird\rnp.dll

Asked by Jakob B. 3 months ago

Last reply by Wayne Mery 2 days ago

Thunderbird 128.1.0esr - "Failed to send message. Error sending message. The mail server responded: spam id=155817::1723829084-40E2144E-91888C35/29/1527808. Please check the message and try again."

Thunderbird no longer sends emails from my standard account. Receiving continues to work without any problems. The provider is Vodafone with the .kabelmail.de address Scr… (read more)

Thunderbird no longer sends emails from my standard account. Receiving continues to work without any problems. The provider is Vodafone with the .kabelmail.de address Screenshots show the settings. Otherwise these always worked. I've already set the TLS version to 1 in Thunderbird, without success.

The error message can be seen in German on the other screenshot and means in English:

"Failed to send message. Error sending message. The mail server responded: spam id=155817::1723829084-40E2144E-91888C35/29/1527808. Please check the message and try again."

Asked by dogfight76 3 months ago

Last reply by Wayne Mery 4 days ago

View password

Can no longer view passwords as I get a popup headed "Windows Security" asking for a user name and password. Tried several combination for the various email address witho… (read more)

Can no longer view passwords as I get a popup headed "Windows Security" asking for a user name and password. Tried several combination for the various email address without success. This has only happened within the last couple of days. Please advise

Asked by htiek 4 months ago

Last reply by walm2 1 week ago

  • Solved
  • Locked

Version 128 difficulty with 'not responding'.

I have used Thunderbird for years, so updated to/ installed the latest version 128. This updated a few days ago and since then with almost every action there is a 20 to … (read more)

I have used Thunderbird for years, so updated to/ installed the latest version 128. This updated a few days ago and since then with almost every action there is a 20 to 30 second 'not responding' delay. Windows has not updated in that time, though it might be a windows issue.

Asked by stewart13 4 months ago

Answered by stewart13 4 months ago

Firefox 129.0.2 has bugs

Hello. The latest update of FireFox 129.0.2 still has intermittent crashes. Sometimes I can't access my Google searches or links in emails don't work, then it works, then… (read more)

Hello. The latest update of FireFox 129.0.2 still has intermittent crashes. Sometimes I can't access my Google searches or links in emails don't work, then it works, then it starts to malfunction again. I have to restart my PC. Could you release a patch that works as well as before FireFox 129.0? On the other hand, Canal+ works perfectly Thanks. Kind regards.

Asked by Igor 3 months ago

Last reply by steven.copias 2 weeks ago

Disabled account keeps popping up asking for password

I quit working for a company and my email account with them was closed. However, I like to keep the emails around just to have some history.So I am trying to disable the … (read more)

I quit working for a company and my email account with them was closed. However, I like to keep the emails around just to have some history.So I am trying to disable the account without wiping it out of my thunderbird. Following advice from another question, I turned off checkboxes in my server settings (shown in image).However, regardless of this, whenever I open thunderbird and various other times besides, it pops up this demand for my password for that account (second image, note the banner at the top). How can I REALLY TRULY deactivate the account so that thunderbird will never again try to read anything from it?

Asked by ken225 3 months ago

Last reply by david 2 weeks ago

  • Solved

Thunderbird displays OAuth popup for deleted Gmail account

I had a gmail account, I no longer have the gmail account. I deleted the IMAP and SMTP entries. I have no CardDAV entry for that account, no calendar entry, and no chat e… (read more)

I had a gmail account, I no longer have the gmail account. I deleted the IMAP and SMTP entries. I have no CardDAV entry for that account, no calendar entry, and no chat entry (that I can see; but that old account is lurking somewhere). None of my extensions use (user-configurable) credentials.

What else is there? Is there a way that I can search Thunderbird's config for the account username?

I'm about to screenshot settings, archive this profile, and start anew. I'd really like to avoid that, because I have collected >10 email accounts over the decades and setting everything back up all at once seems a hassle.

What are next troubleshooting steps? TIA for any wisdom or guidance.

Asked by retardude 3 months ago

Answered by retardude 3 months ago

Cant edit URL on Google Search Results

As Google’s search features get more and more anti-user, it is more important than ever to be able to add the “&UDM=14” after receiving their newly formatted, patheti… (read more)

As Google’s search features get more and more anti-user, it is more important than ever to be able to add the “&UDM=14” after receiving their newly formatted, pathetic excuse for results.

Something has recently changed that makes this impossible.

When on a Google search result page, attempt to edit the URL only allow editing the search query. There is already a location for this, the query field.

Asked by seth3 3 months ago

Last reply by Scarletioshub 2 weeks ago

Firefox won't launch after updating macOS unless booting the MBP in safe mode

Hi everyone, I recently updated my macOS to Ventura 13.6.9 along with updating to the newest Firefox Nightly; now whenever I try to launch Firefox, it just hangs and wil… (read more)

Hi everyone,

I recently updated my macOS to Ventura 13.6.9 along with updating to the newest Firefox Nightly; now whenever I try to launch Firefox, it just hangs and will never load the start page. If I give it about 5-10 minutes, it will eventually load the favorites bar, and then when I click into the address bar to type, it hangs again. If I give it another few minutes, I can type but hitting enter/return, nothing happens.

If I restart my MBP and hold shift to boot into safe mode, Firefox loads perfectly fine with no issues or hangs at all. I'm just not sure what is different that would be causing it to hang when booting into regular mode?

I saved the Apple crash report to see if that's any help for diagnosing the issue, here's a link to the .txt file - https://file.io/ZRVgd3A8jzoA

If there's anything else I can provide that would help, please let me know!

Thanks all!

Asked by partial 4 months ago

Last reply by partial 3 weeks ago

Address Books in Contacts

I am not able to search names in my individual Address Books. I have to scroll down the Contact List to find the name. How can I fix the Search feature in my Address Book… (read more)

I am not able to search names in my individual Address Books. I have to scroll down the Contact List to find the name. How can I fix the Search feature in my Address Books?

Asked by todd55 3 months ago

Last reply by wojciech.suszycki 4 weeks ago

slow loading of email content using POP3

I use Thunderbird as an email client, and a POP3 connection to Virginmedia to download emails. This has worked pretty well for years. In the last few weeks the email cont… (read more)

I use Thunderbird as an email client, and a POP3 connection to Virginmedia to download emails. This has worked pretty well for years. In the last few weeks the email content has been very slow to load. Although the list of emails in the inbox in Thunderbird appears quickly, when I select an email to view its content there is a delay of perhaps 5s while it says 'Loading Message...'. There is a similar delay when deleting a message.

Once a message has been loaded, it can be re-visited without a delay, but if marked as unread there is again a delay next time it is read. This is also true if I work offline, so it can't be Virginmedia's server.

I have another account using an IMAP connection which doesn't suffer from any delay. Thanks if anyone can advise.

Asked by NormanMcNorris7 3 months ago

Last reply by NormanMcNorris7 1 month ago

  • Solved

Thunderibrd upgrade to 115 is sluggish. SOLVED by creating an exception in Defender

Strangely, I can't figure out how to add to someone else's post if it doesn't already have replies so I'm having to start my own thread. Anyway... Thunderbird on my syst… (read more)

Strangely, I can't figure out how to add to someone else's post if it doesn't already have replies so I'm having to start my own thread. Anyway...

Thunderbird on my system is 32-bit on 32-bit Windows and a day or two ago it updated itself to version 115.10.1. Since then it's been slow at sending emails, receiving emails, applying filters and pretty much everything else. Is this being worked on? I saw a couple of similar reports from other people here but like I said, I can't add a reply to them.

And if it's not known about or being worked on, is there some way I can roll back an update?

Asked by johne53 4 months ago

Answered by johne53 3 months ago

Inbox Entries Duplicated

I am currently on Ver 115.12.2 (32-bit), but I've had this problem over several versions. I recently downgraded from the 64bit version (for a different reason), it had th… (read more)

I am currently on Ver 115.12.2 (32-bit), but I've had this problem over several versions. I recently downgraded from the 64bit version (for a different reason), it had the same issue.

Old messages in the Inbox are listed twice, including those that have been read. New incoming messages are not duplicated, messages where I've deleted the duplicates are not again duped. Messages that get filtered to or moved to folders are not duped. Old messages that are in folders are not duped.

I have several email accounts in TB, and I only see this on my most active- of course! I have compacted all folders many times and rebuilt the Global Database with no effect. I tried opening in Troubleshooting mode and they are still duplicated. It is a POP account.

Asked by atscomms 4 months ago

Last reply by Wayne Mery 1 month ago

PayPal doesn't show

PayPal popup is a blank page. There seems to be only a global setting for popups. Who EVER wants to turn on ALL popups? Nobody. Where are per-site permissions? How can … (read more)

PayPal popup is a blank page. There seems to be only a global setting for popups. Who EVER wants to turn on ALL popups? Nobody.

Where are per-site permissions?

How can I use Paypal on this browser?

Asked by jrichview 4 months ago

Last reply by Donna.slinger 1 month ago