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1. The program does not print pdf files. After downloading them to disk and printing from adobe there is no problem.

2. Problem in win11 despite setting thunderbird as the default mail program, the system informs that there is no associated mail program.

A Thunderbird advert has taken over my message view. I'm an enthusiastic user but would prefer to see my messages rather than a Thunderbird "Support Us" advert. How do I get rid of it?

Trying to export my Thunderbird ver 128.9 to my mobile; I foolow the instructions and get to the page that says "Scan the QR code". But there is no QR code to scan! If I select the "Export" button, I get a request for a PIN code. I know nothing about a PIN code so I follow the "Forgot my PIN code" which tells me I should go to "Settings/Accounts/Sign in Options" There is no "Accounts" selection under the Settings menu.

We have Firefox deployed and managed through Intune/Endpoint and all works well but every device has an error with this line of the policy:

UserMessaging_FirefoxLabs [./Device/Vendor/MSFT/Policy/Config/Firefox~Policy~firefox~UserMessaging/UserMessaging_FirefoxLabs] STATE Error SOURCE PROFILES Source Profile Mozilla_Firefox_Configuration ERROR CODE 0x87d1fde8

The error code is the same on all devices and is the only one present in on each device config.

Does anyone have any idea what the issue and resolution would be?

Thanks, Matt

I have been looking all over Firefox for the setting to change the icon (was included in the latest update notes) but it’s nowhere to be found for me. Am I missing something?

For many years I have enjoyed using Mozilla Firefox Web Browser and Mozilla Thunderbird email client. Apart from the occasional glitch, everything has run well until I installed the latest Thunderbird Version 128.1 esr, earlier this month. I had used Message Filters to move inbox emails directly into my Local Folders. Now there is no option to either create a new folder or create a new sub folder. I tried to convert a little used Local Folder, and lost the sub folders. I don't know where they went and cannot restore them. Q1. I just do not understand how to use this new version. Do Mozilla have an instruction manual for using the V128.1 esr? How do I alter the previous version installation to be compatible with this one? Q 2. If, for the time being, I would like to stick with the familiar previous version, how do I do that? Mozilla are convinced V128.1 esr is a big step forward. I need your help to convince me to change and how to do it. Regards, Colin

Gotta say I'm rather disappointed with the Mozilla support community forum here. It seems very poorly set up, unless I'm missing something. Perhaps I'm just missing the forum formatting page here.

The post form starts with asking "Which topic best describes your question" - well none of the ones offered. e.g. this question is about support, and that doesn't fit a category.

For technically literate users, often questions and posts will have code snippets etc in them, but there doesn't seem to be formatting support beyond bold, italic, links and bulleted lists? Is that right? No markdown for code?

   Code with four spaces leading - does that work?

three quotes separated text

   fenced code block?
   Does this work at all? 

Not seeing a preview your question button either, so one posts blindly without knowing if it's legible or not.

When I've tried to paste some detailed email header info in a question it was terribly displayed which can't help getting community analysis and input.

These aren't new features for community forums. One would think them standard.

Is there a posting guide for this support forum that provides formatting info that I might be missing? Is there another support discussion page somewhere else - perhaps stackExchange is more active?

The release notes for Firefox for iOS 137.0 mention a new icon picker. Where can that be found? Same question for the new “Appearance Menu”. I don’t see either of these anywhere and the release notes give no details. Definitely have 137.0 installed.

Hi, I recently had to reset my pc and reinstall all applications including Thunderbird. The following were the steps I took after Thunderbird was reinstalled: 1. I then copied my profile data from a data backup to my laptop into C:>Users>username>AppData>Roaming>Thunderbird>Profiles using internet explorer. 2. I then changed my Thunderbird Account settings to use my original profile in Server settings under Local Directory. 3. At the same time I also changed my mail server from imap.bigpond.com to imap.telstra.com however it still recorded the server type as POP Mail Server.

When Thunderbird application restarted after the above changes, I noticed in the Mail Folder display that my Inbox folders had duplicated along with Deleted, Trash, Draft, Archive & Sent folders e.g. it showed Inbox and relevant sub folders and INBOX-1 with the same relevant sub-folders. Some of the sub folders in Inbox were missing stored emails and these were found under the INBOX-1 subfolder. Also under the Local Folders section it also displayed current emails under the Inbox folder which are recorded in the Mail Inbox folder. So not knowing why this occurred or to resolve, I decided to uninstall Thunderbird and then download it again. By doing this, it has fixed the display issues mentioned above in the Thunderbird application but I still have duplicated Inbox, Sent, Deleted & Archives on my laptop under my Thunderbird profile folders. So my query is....do I attempt to move the data from the duplicated folders to the main folders or just leave it as is seeing it appears to be working?

bold text Firefox is demanding that I sign in to my Amazon account with a passkey on my phone. I don't have a passkey on my phone. I cannot cancel the request!

I want to automatically archive emails to a separate drive from my inbox. I do NOT want to have them stored on the same drive in case the primary drive fails. I also do NOT want to have to manually copy emails to the archive folder. I can find no way to accomplish this.

Having the archive stored on the same drive as my inbox is ridiculous. The whole point is to put the archive folder on a separate network drive.

I was looking for an option to automatically copy emails to local folders, the filters seem to work perfectly but I can only apply it to one folder on one account (e.g. only Inbox), is it possible to set filters for sent and received folders at the same time on one account ?

The red background of selections and default buttons makes it almost impossible for me to read the black text. I'm using Thunderbird 1.28.1esr on a fully updated Windows 10 desktop machine. I tried deselecting the use of System colors with Thunderbird Settings/General/Fonts & Colors/Colors, with no effect. How can I change the background to my Windows system background of gray or any other background color that can Thunderbird selections readable?

Hello Somehow my composition settings have got screwed up. I believe I have tried them all but they don't seem to be working. Also on receiving mail all I see are a lot of links and just regular font and size. There are no images with the emails at all.

Can someone help with these receiving and sending options? Thanks so much.

Norma C.

There used to be a menu in the message header (lower right of screen) that included viewing the message source. I accidentally deleted it and cannot find how to restore it. I have looked through the Config editor and main menus and cannot find an option.

I updated my desktop browser today and now there is an expandable sidebar at the left margin of the window showing tool icons for Tabs from other devices, History and Customize sidebar. I can see how to remove tool icons and how to expand or collapse sidebar but can I remove the sidebar completely? Is this an option? I prefer the old look with the browser web page content extending all the way to the left of the screen, without the narrow vertical sidebar.

Hello, Yesterday the Google calendar tab opened with a message and stupidly I didn't read it - I just closed the tab and thought I'd check it later. Then I realised I could neither dismiss TB calendar notifications or snooze them. Next I realised I could no longer add to the TB calendar or delete any items that were already in there. I'm not sure if there has been a recent update which may have brought this about but any help would be very much appreciated. Thank you.