• Locked

addons stopped working

please forgive me for asking again, but I REALLY need my addons to work. Firefox disabled my addons, forcing me to upgrade to a version of firefox that I don't need, sinc… (read more)

please forgive me for asking again, but I REALLY need my addons to work. Firefox disabled my addons, forcing me to upgrade to a version of firefox that I don't need, since the old one was working just fine. The new version does not seem to appear to have downloaded properly, and neither version is allowing my addons to work or be re-installed. Please explain it to me like I am 5 years old, and help me to get this fixed without losing any of my info that might be stored in the addons.

 Thank you.

Asked by russellofthedesert 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Locked

addons stopped working

please forgive me for asking again, but I REALLY need my addons to work. Firefox disabled my addons, forcing me to upgrade to a version of firefox that I don't need, sinc… (read more)

please forgive me for asking again, but I REALLY need my addons to work. Firefox disabled my addons, forcing me to upgrade to a version of firefox that I don't need, since the old one was working just fine. The new version does not seem to appear to have downloaded properly, and neither version is allowing my addons to work or be re-installed. Please explain it to me like I am 5 years old, and help me to get this fixed without losing any of my info that might be stored in the addons.

 Thank you.

Asked by russellofthedesert 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Locked

addons stopped working

please forgive me for asking again, but I REALLY need my addons to work. Firefox disabled my addons, forcing me to upgrade to a version of firefox that I don't need, sinc… (read more)

please forgive me for asking again, but I REALLY need my addons to work. Firefox disabled my addons, forcing me to upgrade to a version of firefox that I don't need, since the old one was working just fine. The new version does not seem to appear to have downloaded properly, and neither version is allowing my addons to work or be re-installed. Please explain it to me like I am 5 years old, and help me to get this fixed without losing any of my info that might be stored in the addons.

 Thank you.

Asked by russellofthedesert 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Solved

Dropped Frames on High Bitrate Youtube Videos Linux when using Global Scaling

During what I assume are high bitrate sections of YouTube videos (e.g. lots of movement, high resolution) YouTube will constantly drop frames. Video for example: https:… (read more)

During what I assume are high bitrate sections of YouTube videos (e.g. lots of movement, high resolution) YouTube will constantly drop frames.

Video for example: https://www.youtube.com/watch?v=KLuTLF3x9sA

I have tried: • Safe Mode • Installing the Flatpak and testing in that, which also has a fresh profile as I don't use the Flatpak version • Testing different related about:config settings – I can't remember them all now, but I tested every one I found googling that is related to the issue or hardware acceleration.

Hardware acceleration is for sure working. Turning it off makes the video drop to one or two FPS.

Chromium has no problem with the same video. However, you can see from the screenshots that both read the resolution/scaling of my screen differently, and it implies that Firefox is rendering something like 6314 x 3552 while Chromium is rendering at UHD, the resolution of the screen and my video. If I turn off all my Global Scaling, Firefox stops dropping frames (the same info box on YouTube states resolution is UHD), reinforcing my theory about scaling being the issue. Both are confirmed to be using native Wayland.

Asked by rhyme_relays_0k 5 months ago

Answered by rhyme_relays_0k 1 month ago

  • Solved

Hardware acceleration dropping frames on videos with small viewport resolutions

Hi! I've noticed dropped frames in videos for a while now, but only recently tested the issue. Using youtubes stats for nerds, I found that when videos have a small view… (read more)

Hi!

I've noticed dropped frames in videos for a while now, but only recently tested the issue. Using youtubes stats for nerds, I found that when videos have a small viewport resolution, it starts to drop frames. (I would test with other sites but only know of youtubes stats for nerds system to detect issues like this) For example a viewport resolution of 1250x703 does not drop frames, however by unmaximising the screen and the viewport resolution drops to 681x383, it begins dropping frames.

Using my 2nd monitor which has a smaller actual resolution, the video drops frames unless fullscreened, see recordings below. Test A | Firefox Maximised but video not fullscreen Test B | Firefox Maximised and video fullscreen This issue also occurs with picture-in-picture mode.

Disabling hardware acceleration fixes this issue but for some reason only affects firefox, using MS Edge with "graphics acceleration" enabled does not result in this issue. Is this potentially an issue specifically with how firefox handles hardware acceleration? Also since I require hardware acceleration to be enabled for 3D model work in my browser, is there something I'm missing here that would allow me to keep hardware acceleration on but not have this issue?

Any help is much appreciated, thanks!

Asked by Roltair 1 month ago

Answered by Roltair 1 month ago

  • Solved

There is no email program associated to perform the requested action. Please install an email or, if one is already installed, create an association in the Default Programs panel.

When I right click on a document [Show More Options/Send To] Thunderbird email I get the following notice: There is no email program associated to perform the requested a… (read more)

When I right click on a document [Show More Options/Send To] Thunderbird email I get the following notice: There is no email program associated to perform the requested action. Please install an email or, if one is already installed, create an association in the Default Programs panel. I've been using TB for multiple years with zero problems, this started when I recently reloaded Windows 11 from scratch (due to a bot virus issue). I have reloaded TB 3 or 4 times. I have also tried creating an association to MapiMail which hosed my Send To link. I had to import a new Send To link from my wifes PC after restoring the registry entry for MapiMail. I have always used the 64 bit version, so the 32 bit version is not for me. I am out of ideas? Anybody else have this problem?

Asked by rwliebert 5 months ago

Answered by rwliebert 5 months ago

  • Solved

Thunderbird 128.5.2esr (Ubuntu 24.04) hangs after a few minutes completely

Hello, I use Thunderbird 128.5.2esr with xubuntu 24.04. All of a sudden (I haven't changed anything) thunderbird hangs completely after a few minutes running. The proce… (read more)

Hello,

I use Thunderbird 128.5.2esr with xubuntu 24.04.

All of a sudden (I haven't changed anything) thunderbird hangs completely after a few minutes running. The process does not react at all, I have to kill it. Thunderbird process is then stuck on 100% load.

Already testet (with no success):

  • Troubleshooting Mode with deactivated Addons
  • Disabled Global Indexing (with deleting global-messages-db.sqlite file)
  • Waiting for 20min (in case thread/process is running a long time)
  • Reboot OS

I have no idea what the issue is. Does anyone have ideas? Thx, Hugo

Asked by HugoKron 3 months ago

Answered by HugoKron 3 months ago

  • Locked

having a accident lost my identity

I'm under identity theft from the three girls car accident October 24th 2022 now is hard for me to have a phone get on the internet or do anything because other people ta… (read more)

I'm under identity theft from the three girls car accident October 24th 2022 now is hard for me to have a phone get on the internet or do anything because other people take advantage of me I don't know what's going on but I need some serious help please help

Asked by herc 1 month ago

  • Locked

128.7.1esr (64-bit) and hotmail.com Calendar

Hi, E-mail has always worked perfectly (Hotmail/Outlook.com), but my Calendar is still empty (it is not downloading the items I know that are in it). No idea what to do … (read more)

Hi,

E-mail has always worked perfectly (Hotmail/Outlook.com), but my Calendar is still empty (it is not downloading the items I know that are in it). No idea what to do to get it synchronized. Provider for Exchange ActiveSync is installed and enabled.

Thank you

Asked by benhaepers 1 month ago

  • Solved

Address bar jumps to top of window when I type

I am one of those old-fashioned guys who has a title bar on the main window, and inside this (from top to bottom) a menu bar (File/Edit/View etc), then the current set of… (read more)

I am one of those old-fashioned guys who has a title bar on the main window, and inside this (from top to bottom) a menu bar (File/Edit/View etc), then the current set of tabs, then the address bar.

I can click in the address bar and the caret appears, but the moment I start to type anything to edit the URL the address bar jumps up to to the top of the window, covering up the menus and tabs, with a menu of suggested URLs that at times covers most of the rest of the screen. Some images attached to show what I mean.

This started in a recent-ish release -- it didn't use to do this.

How can I prevent this behaviour, so I can just edit a URL in place the way I used to without the address bar jumping to the top of the window?

Currently using FF 135.0 (64-bit), Windows 11.

Asked by Frustrated_John 2 months ago

Answered by TyDraniu 2 months ago

  • Solved

Local server won't load

I run a Synology DSM server on my local network. The website page to load locally inside my LAN is along the lines of 127.0.0.1:1001. MacOSX 15.0.1 FireFox(FF) 132.0 (a… (read more)

I run a Synology DSM server on my local network. The website page to load locally inside my LAN is along the lines of 127.0.0.1:1001.

MacOSX 15.0.1 FireFox(FF) 132.0 (aarch64)

Previously accessing the DSM via the local IP address worked fine with no problems. Now, following one of the last couple of FF updates, I get an "unable to connect" message.

I also have a domain that routes to my local server and I can still access the DSM via the internet http address through FF. So I know that DSM is running fine and I have verified the settings within DSM.

I can load the DSM via the local IP in both Safari and Chrome. Only FF says it's unable to connect. So that shows that my DSM settings are fine and the page is available and loads in Safari and Chrome via the local IP.

I searched the forum and found similar postings, but not quite the same issue as mine. I deleted the cache & cookies/site data. I ensured the Proxy mode in FF is set to "No Proxy". I do not have any extensions running or themes.

I am at a complete loss at what setting in FF I need to change to restore this functionality.

Thanks, Matt

Asked by av8b.heed 5 months ago

Answered by av8b.heed 5 months ago

  • Solved

Very long connecting time on first launch

I'm on Thunderbird (128.6.0esr (64-bit)) on Fedora/GNOME. I've noticed, that whenever I launch Thunderbird, it takes several minutes (!) where it says "Connecting to mail… (read more)

I'm on Thunderbird (128.6.0esr (64-bit)) on Fedora/GNOME. I've noticed, that whenever I launch Thunderbird, it takes several minutes (!) where it says "Connecting to mail.myserver.com" in status. I'm using my own postfix/dovecot server with imap and I don't have this problem on Thunderbird Windows for instance, where it connects right away on startup. After the initial slow connection, it works just fine, when I manually trigger to scan for new messages (instantly). I tried literally any option within Thunderbird to fix that, without any success. It seems to be some trouble with resolving / dns or probably ip6/ip4, but then again, why would it work normally after the long connection time in the beginning? Any clue what might be the problem here?

Asked by Knock Knock Knight 2 months ago

Answered by Knock Knock Knight 2 months ago

  • Solved

Thunderbird slow to initiate sycn on PC. SOLVED by removing inactive account

Hi Long-term Thunderbird user and in the past couple of months Thunderbird on my PC on connecting to my mail server goes to a time out (about a minute?) before then down… (read more)

Hi

Long-term Thunderbird user and in the past couple of months Thunderbird on my PC on connecting to my mail server goes to a time out (about a minute?) before then downloading new messages. Connecting from my laptop is instant.

The PC - which is relatively new - performs well otherwise.

Checked settings on both and they are identical, save for the laptop.being 64-bit and the PC 32-bit versions.

Any ideas for me to try?

Many thanks

Rick

Asked by stuff26 2 months ago

Answered by stuff26 2 months ago

  • Locked

Browsing

I need help on getting.back to the spot I was at .it like I get ready to go back to were I was at.and sometimes there is so many buttons.and things til it will overwhelm … (read more)

I need help on getting.back to the spot I was at .it like I get ready to go back to were I was at.and sometimes there is so many buttons.and things til it will overwhelm you.so there needs to be one button to push and get u back to that spot.like on u tube there isn't a spot to wher8e u can it in your play list unless you mess with it so by then you can't get back to the song..are u end up looking for another song are having to re program the song on utube.because it's easy to lose the song by accidentally touching the wrong button.

Asked by randygibbs469 2 months ago