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Certain website login

Hello, at one time I could login at home to view my Spectrum.net account on Firefox (default browser), now I get a popup which reads "This feature is current… (read more)

Hello,

           at one time I could login at home to view my Spectrum.net account on Firefox (default browser), now I get a popup which reads "This feature is currently unavailable. Please try again from home or contact us for assistance. IDID-4000" I get the same message on my laptop and desktop, both running Firefox. I can switch to the Edge browser and login with no issues. I have cleared cookies and used other suggestions I have read on the web, but to no avail. Any help would be appreciated!

Thanks! Tony

Asked by tdp158 21 hours ago

Answered by jscher2000 - Support Volunteer 18 hours ago

  • Solved

Problem with setting up account on Hulu

Yesterday I attempted to set up an account on Hulu. Every time I put in a password, it was rejected. I tried multiple times thinking it was a problem with Hulu. Did not w… (read more)

Yesterday I attempted to set up an account on Hulu. Every time I put in a password, it was rejected. I tried multiple times thinking it was a problem with Hulu. Did not work. So I went to Chrome and was able to set up an account without password being rejected -- I wonder if there is a solution to this as I want to use FF -- thanks.

Asked by DirtyDog 2 days ago

Answered by DirtyDog 17 hours ago

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Can't login to browser profile after changing email

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under… (read more)

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

Asked by yckmciaiy 1 week ago

Answered by yckmciaiy 1 week ago

  • Solved

how to view/copy a password which is stored for a previous date

EDITED1 IS IT MORE CLEAR ? Hello everybody, its my first question here! I am using the Firefix password manager and it allows me to store passwords within firefox. … (read more)

EDITED1 IS IT MORE CLEAR ? Hello everybody, its my first question here! I am using the Firefix password manager and it allows me to store passwords within firefox. And with the general password of password manager, I am able to view and copy passwords. For one website, I changed the password, but made an error. When I do login on that website, password manager lets appear different options with dates. See screenshot on link.These dates dont appear when I open the password manager. Now I can stil login on that website when I choose a former date of 23 avril on the list. How can I copy this password? Have a beautiful day... or night ! Xavier

screenshot

Asked by verzatxe 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Two gmail accounts, same settings, can only get IMAP mail from one

I use 2 different gmail accounts for different purposes. I get mail for AccountA via IMAP on Thunderbird, no problem, and have for years. For over a year now I've been un… (read more)

I use 2 different gmail accounts for different purposes. I get mail for AccountA via IMAP on Thunderbird, no problem, and have for years. For over a year now I've been unable to collect mail for my second-string address, AccountB, on Thunderbird, and have had to get it in the browser.

I've finally decided to do something about this. I removed AccountB from Thunderbird & set it up again. I'm using the exact same settings (in Thunderbird and in Gmail) that I do for AccountA, the only difference is the password. I've double-checked the password, too. But when I try to connect, I get a pop-up:


titled: Enter credentials for AccountB@gmail.com on imap.gmail.com [a very long URL which I've copied & saved] page from Google:

400. That's an error. The server cannot process the request because it is malformed. It should not be retried. That's all we know.


Thanks a heap, guys!

Is this problem coming from Thunderbird, or from Google? What do I do now?

Thanks,

MEC

Asked by curtin.me 2 weeks ago

Answered by sfhowes 2 weeks ago

  • Solved

Thunderbird doesn't accept my correct email password

For years I used Thunderbird to process my Earthlink emails. Thunderbird suddenly stopped accepting my Earthlink password, which I repeatedly tried and reset. Is somethin… (read more)

For years I used Thunderbird to process my Earthlink emails. Thunderbird suddenly stopped accepting my Earthlink password, which I repeatedly tried and reset. Is something wrong with my Thunderbird settings? Mac IOS 13.7.1

Asked by Nathaniel 3 weeks ago

Answered by Nathaniel 3 weeks ago

  • Solved

Can't connect to server (New user)

I have just got a brand new Windows 11 laptop and wanted to try Thunderbird because Outlook is S*$%T. But when I tried to set up my email account, it just keeps failing,… (read more)

I have just got a brand new Windows 11 laptop and wanted to try Thunderbird because Outlook is S*$%T.

But when I tried to set up my email account, it just keeps failing, saying I have the wrong details. I know my details are 100% correct - so how do I fix this?

I tried doing it in safe mode too - but with the same fail.

Anybody know how I can fix this?

Thanks, Mark.

Asked by Mark Watson 2 weeks ago

Answered by sfhowes 2 weeks ago

  • Solved

I've lost my Thunderbird password.

I saved it in Thunderbird, but not elsewhere. It doesn't show up in Firefox passwords. I'm trying to add another email account to Tbird, but can't get past the password … (read more)

I saved it in Thunderbird, but not elsewhere. It doesn't show up in Firefox passwords. I'm trying to add another email account to Tbird, but can't get past the password requirement.

Asked by Pen 2 weeks ago

Answered by christ1 2 weeks ago

  • Solved

Thunderbird fails to connect ad authentify to Gmail account

This is getting completely ridicolous! First SMPT failed to connect, than IMAP stopped working with our years old perfect working OAuth2 config. So we deleted in the end … (read more)

This is getting completely ridicolous! First SMPT failed to connect, than IMAP stopped working with our years old perfect working OAuth2 config. So we deleted in the end the program. re-installed the latest version of Thunderbird and tried to reconnect our Gmail account with our user/password (both 1000% correct!!), all on Oauth2 according to your help, but nothing works, simply getting error message that either config, user or password are incorrect.

Hi guys, what is going on? This our business account, and we URGENTLY need it up and running again. Please HELP!

Asked by Heaven of Sound 3 weeks ago

Answered by david 3 weeks ago

  • Solved

Cannot access saved passwords without entering my Username and password

When I've clicked on 'Show Passwords' before, they have always appeared - but today this screen was displayed. I thought my user name was: first name (abbreviated), foll… (read more)

When I've clicked on 'Show Passwords' before, they have always appeared - but today this screen was displayed.

I thought my user name was: first name (abbreviated), followed by a space and my surname - as it appears on emails I send.

As for the password, I never set a master password when I downloaded Thunderbird and imported all my mail accounts.

I tried entering the password set for signing into the PC I was using without success.

I therefore don't know how to satisfy Windows Security with user name or / and password.

If you had this problem and overcame it, please tell me how. Thank you!

Asked by chattome 3 weeks ago

Answered by Matt 3 weeks ago

  • Solved

Can't log in to Thunderbird account on a new (old) MacBook--Help!

Had to reinstall Thunderbird on my old Mac after wiping it (accidentally! :() and it won't let me log in--Says probably wrong configuration, username or password. O… (read more)

Had to reinstall Thunderbird on my old Mac after wiping it (accidentally! :() and it won't let me log in--Says probably wrong configuration, username or password. Old computer logs in fine! Any help most most appreciated THANK YOU!!!!!

Asked by slawhi520 3 weeks ago

Answered by slawhi520 3 weeks ago

  • Solved

Urgent Request to Reset Mozilla Account

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication a… (read more)

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication app, I have lost the backup data with the 10-digit recovery key, and I no longer have any devices where I was previously logged in. I only have access to my email address.

I do not need access to the synchronized data; it would be acceptable if you delete it and allow me to register a new Mozilla account with my existing email address. Using a different email address is not an option for me.

I am in the process of transitioning away from the Google ecosystem and would like to use Mozilla's services and products. Could you please help me reset my Mozilla account so that I can register a new one with my current email address?

Thank you for your prompt attention to this matter.

Best regards, Evgeny

Asked by Evgeny 1 month ago

Answered by James 1 month ago

  • Solved

Can't Access Passwords in Settings

When I access Saved Logins (>Tools>Saved Passwords>Show Passwords) the display shows a box "Windows Security" and asks for a Password. I have never seen this bo… (read more)

When I access Saved Logins (>Tools>Saved Passwords>Show Passwords) the display shows a box "Windows Security" and asks for a Password.

I have never seen this box before when accessing Saved Logins (Show Passwords).

I have not made any changes on my computer that should cause this proglem.

Is there any way to correct this so I can Show Passwords ?

Thanks

Asked by jmallard 1 month ago

Answered by jmallard 1 month ago

  • Solved

smtp.office365.com with OAuth2 does not work

I use SMTP settings Description: smtp.office365.com Server Name: smtp.office365.com Port: 587 User Name: mypersonalaccout@hotmail.com Authenti… (read more)

I use SMTP settings

Description: smtp.office365.com Server Name: smtp.office365.com Port: 587 User Name: mypersonalaccout@hotmail.com Authentication method: OAuth2 Connection Security: STARTTLS

but TB is incapable of sending email. Either I got dialog https://software9119.technology/__other/tb/dialog.png or error https://software9119.technology/__other/tb/timed-out.png.

I tried cleaning cache and made some re+/search with no avail. There seems to exist some Authenticated SMTP but this is only available on Exchange 365 while this is my personal Outlook.com account.

Same question had Bill Swartout at 1/9/24, 2:30 PM with no answer, https://support.mozilla.org/en-US/questions/1423404#answer-1629472.

Asked by fire-in-the-mine-hole 2 months ago

Answered by Toad-Hall 1 month ago

  • Solved

Thunderbird suddenly fails to sign in using webmail username / password Oct. 1, 2024

Hi, Thunderbird was working fine in the morning, but later in the day, it suddenly stopped downloading messages from my Hotmail inbox and asked for my password again. Whe… (read more)

Hi, Thunderbird was working fine in the morning, but later in the day, it suddenly stopped downloading messages from my Hotmail inbox and asked for my password again. When I entered my password, I got the following error message:

"Sending of password for user mazyarm@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password."

Thunderbird won't sign in to check emails. I also get the message:

"Login to server pop-mail.outlook.com with username mazyarm@hotmail.com failed."

And those are the messages I now get whenever I click on the Get Messages button. However, I am still able to access my Hotmail account directly using the Firefox web browser, so I know that my username and password are not the problem.

Does anyone know what's going on? How do I solve this problem? Thank you, Maz

Asked by mazyarm 2 months ago

Answered by david 2 months ago

  • Solved

How to get my usernames and passwords to auto-fill again?

When I try to enter a password for any website after a few updates ago, I don't get the option to enter my password that's saved in my password list into the fields anymo… (read more)

When I try to enter a password for any website after a few updates ago, I don't get the option to enter my password that's saved in my password list into the fields anymore. I have to manually search, copy, and paste the information in. The app will then ask me if I want to update or modify the login information that is unchanged from what should already be in my browser.

Regardless of whether I say yes or no, the password remains unselectable when I go back to that website, and when I manually enter the information, it again asks me if I want to update the login information.

Asked by Diana Ambrose 1 month ago

Answered by Diana Ambrose 1 month ago

  • Solved

Sage - username won't save

Hi folks After manyyears of using Sage accounting software, somehow Firefox no longer saves my Sage username, which is very annoying as now every time I login I have to m… (read more)

Hi folks After manyyears of using Sage accounting software, somehow Firefox no longer saves my Sage username, which is very annoying as now every time I login I have to manually type my Sage username. Clearely I have clicked something I shoudn't and I wonder if anyone can help me save the username again? Thx.

Asked by Derrick Ings 1 month ago

Answered by Derrick Ings 1 month ago